Workers here are rude and not helpful . They don't accept certain packages at their convenience by…read morechanging policy . Workers are there for their benefits but not to help customers . Talking to managers ard no use caus they don't listen to Feedbacks . Overall , Fedex shipments & machines are ok , But customer service are horrible .

I absolutely love Carmen. She really helped me scan a big 35 by 24 file document for a jacket that…read moreim making for my fashion class. I hope that management knows how valuable, patient, amazing and awesome she is. Thanks chica. You are the BEST!

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

The man helping me was so kind and got my package right away! He was very patient when I had…read moretrouble finding my tracking number. I am a USC student and this is the perfect walking distance from campus.

Easy and quick way to get a document notarized. Reasonable price if you can't get it for free…read morethrough your bank, friendly service and easy to mail out from here if needed.

Amazing service and staff is friendly always helpful. I get a lot of packages and they make it so…read moreeasy for me when I arrive especially with an uber waiting they accommodate me quickly ! They even recycle the boxes so sometimes I'll empty my products if I have time so I can give the boxes and not have so much to carry. The price for my box is reasonable for three months as I'm transitioning to a new place and what I love most is that it's a physical address making receiving packages easier. I wanted to acknowledge some of the staff who stand out every time I come making my experience stress free Always so helpful and cheerful attitude Thank you violet joshua and Jocelyne !!

THIS LOCATION NEED TO BE SHUT DOWN!!! This location needs immediate attention from corporate…read more I went into this store to ship a package using a prepaid label containing time-sensitive materials valued at approximately $1,000. The employee assisting me, Jesus, placed the wrong shipping label on the wrong package. Because of this error, the recipient received a $2 calculator instead of the materials we shipped. When I called the store to report the issue, the manager, Josh, was immediately rude and dismissive. He falsely accused me of yelling, told me I needed to come into the store to resolve it, and then hung up on me. I then went to the store in person and spoke with a woman named Violet. I calmly explained the situation, but she was extremely condescending and refused to take any responsibility for the mistake made by their employee. Instead of trying to help resolve the issue, she told me I needed to take it up with UPS corporate. What made the situation even more disturbing was that Violet accused me of coming into the store "aggressive," which was completely untrue. I was calm and respectful the entire time. As a Black woman, being immediately labeled as aggressive when I was simply trying to address and resolve a mistake made by the store reflects the harmful and tired "angry Black woman" stereotype. That stereotype does not apply to me, and it should not be used to dismiss legitimate concerns from customers. Instead of taking accountability for a clear error made in their store, the staff chose to be dismissive, rude, and unprofessional. I will be filing formal complaints with UPS corporate and the Better Business Bureau regarding both the mishandling of this shipment and the way I was treated. If you want to avoid the headache and disrespect, I strongly recommend going to the Figueroa location, where the staff are professional, helpful, and actually customer-service oriented.

I have had a smooth and easy experience every time I needed to drop off a Fed Ex package. Thank youread more

This business is still terrible! I attempted to print out tax forms while the clerk persistently…read moreasked me when I will be done printing my forms. He then tried to charge me extra money for using my credit card - which is illegal in California. I told him because of the contract his business with VISA does not allow him to charge additional fees for using a credit card - he became furious and screamed at me to never come back. He did this in front of other customers along with the postal carrier.

I had a great experience here today. I needed to send a fax with sensitive information. Quick and…read moreeasy to fax here. They provide a free cover sheet and let you fax it yourself, which I appreciate for privacy reasons. I'm the only one who handled my documents. It's $1.99 per page. The machine also prints a confirmation to confirm your pages were sent. Cici helped me today and she is wonderful! She is so kind, helpful and positive. Great energy and she brightened my day!

I had to print something, and since I don't have a printer anymore I e-mailed the letter to the…read moreFedEx office on S. Hill and then walked down there with my dog about an hour and a half later. I got there right before they closed, and the gentleman behind the counter looked and he couldn't find my email. So I sent it again. And again. He checked to make sure I typed the address correctly, and I sent it again. Then I sent it one more time. Finally, he gave me another email address to use, and the second time I sent it to that address he finally got it. All this to say that he never sighed, or cleared his throat, or made me feel rushed or stupid. It was past closing time at this point, and he was just helpful and professional. And I really, really appreciate it. I wish I had gotten his name. Anyway, FedEx on S.Hill, you got a customer for life. P.S. Whoever was closing on 5/10/2022 deserves a promotion and a big bonus...

Went in to grab a package before it got sent back to shipper & Tiffany at this FedEx location was…read moreextremely helpful! Not only did she find my package but she also followed up with a voicemail about another package i was expecting that was stuck at customs. Tiffany, if you see this, I did in fact get all my packages and i'm so thankful for your attentiveness!

Workers did their job but were unnecessarily unkind and short patience. I had to drop off a package…read morehere because my local fedex could not accept it and honestly glad I don't have to ever come back.

A lot of poor reviews were written about this location years ago so I wanted to set the record…read morestraight as a USC student that uses them a lot: - The employees working there are very kind and very helpful when asked questions - The shipping and pick up is pretty quick and an easy process - The hours are accurate - Overall, a convenient place to take care of your packages

I came in a relative rush and a bit of a hurry. Luckily for me, I had the benefit and pleasure of…read morebeing taken care of by two CSA's, or customer service all stars. Benetta greeted me with the personality and charm of a true Southern belle, and Jesse followed up with service that was completely above bar and better than any I have had from any delivery service up-to-date. I needed to come in quickly, and write up a quick thank you letter that have to go out super quick in order to get to the designated location before the close of business tomorrow. And while it set me back $42.91, it was well worth it considering the level of service and the prompt attention I received. If ever in the USC village area, or doing business with the campus college nearby, don't hesitate to come to this location! Best service ever.