The service is very poor. I had to wait for 20 minutes to get a very poor service especially from the manager.

Partnering with Parachute has changed my view and understanding of technology. I now see IT as an essential operation for my company to scale and achieve more, whereas I used to see IT as an unfortunate capital expenditure. I didn't realize how much my data was at risk until I received Parachute's audit. It was eye-opening to see where the negative and potentially costly exposure was in my company. That is now far in the past. I've even been able to reduce part of my business insurance costs based on the security features we now have in place. They built out an IT roadmap for me so I could see their work plan month-to-month and quarter-by-quarter. Their team has a "self-managed" mindset, so I don't spend much of my time having to give them direction. They create the goals, I approve, and they implement. Simple as that. We've moved mountains in the last few years and I couldn't have done it without them. Parachute is a great IT consulting company and a fantastic managed IT service provider. read more

I am technologically impaired. I've had my own small business for 2 years and have always tried to do my own I.T. I've spent countless hours of frustration trying to figure it out myself. This time, I decided to recruit help. My internet signal kept dropping constantly, creating a huge communication problem between me and my staff. Comcast said the problem was with my router, not with the signal. Sure enough, they were right. I called Parachute and explained the problem. They scheduled me right away and fixed my problem in 2 hours. They came to my home office and worked on it while I was away at off-site meetings. When I came back, they had left a detailed list of all the changes they made, and checked back in with me the next day to be sure I was satisfied. Everything is working GREAT now! I would absolutely recommend them. read more

How have we survived without these people for so long?!?! I own a two year old startup company in SOMA. We obtained our second round of funding in October 2011, and therefore, could finally start improving our IT systems. We interviewed five different computer support companies (or maybe it was six) over the course of three weeks. We are very protective of our data and wanted to make sure we performed comprehensive due diligence. We asked tough questions, evaluated their suggestions, and checked lots of references. It was exhausting and time consuming to say the least. But it was all worth it because we were lucky enough to have found Ashley and Joe, the owners of Parachute and their amazing team of techs. This is the most proactive vendor we have ever worked with. Frankly, I think this is the most proactive, enthusiastic, reliable company I have ever come across. They answer the phone every time we call, they respond immediately to our emails, they arrive on time, they explain everything clearly, and they are always thinking ahead. My employees really appreciate how friendly and down-to-earth they are as well. One of the first projects we gave them was to consult on new computer upgrades. They took into consideration our needs and budget, ordered ten new computers, and had them perfectly configured within two days of arriving at their office. Everything was setup offsite and delivered. They even wrote a "script" for us so that new computer setups in the future will be faster, thus saving us money - how cool! This is important to us as we continue to add about 3 - 4 employees each month. I also appreciated the one-on-one training that they provided to my employees to help them become acquainted with their new computer, software, apps, etc., without me having to get involved. The team really understood our goals regarding cloud computing. They incorporated an effective cloud-based file sharing and backup system. They installed a robust in-house server for our data and VPN needs that has the capability of expanding as we do. One of the requirements of our largest inventor is that we use Google Docs. Clinton and Nate, two of the techs we see most often, made big improvements to how we were using the apps. We have greatly benefited from all of their help and suggestions. This review is much deserved. Thank you Parachute! read more

Parachute is the IT department for SF's local businesses. If you have a small business, you don't have an army of support personnel. You gotta figure it out yourself, or hurry up and find somebody when you're in crisis. My business was trading IT services for auto repair, and that barely worked for a couple years, until the guy vanished the day our internet went down. Who needs internet to do business? Finally my gamble was bust, with no small consequences. I frantically searched local IT firms (on my phone), riddled with anxiety about the potential cost... Big firms, set up for big businesses with deep pockets... We had never budgeted for IT... so my budget was... well... zero. The Parachute website was clean, professional, but still personal; they seemed like our kind of business: bridging the divide between technology and user, with an emphasis on human beings, not machines. And they too were a small business, right around the corner. Ashley and Joe responded to my phone call. They came down the same day, sat patiently while I validated my IT strategy on the cheap, and very politely explained that while they were honest and deliberate with their services, I would need to pay them for it. Let me tell you: every dollar has been worth it. Joe bootstrapped our internet so we could get back to work. Then he and his techs reverse engineered our previous system, discovering layered problems. A plan was made to resolve the problems, and a staff person would quickly come over whenever new bugs arose. Since then they've consulted on hardware, revamped our wifi, and basically saved our butts countless numbers of times. IT folks have a reputation for being flakes, poor communicators, and unreasonable about the value of their service. As a small business, you don't have time or money to jump around between Craigslist freelancers. Your solution is Parachute. They are responsive, consistent, CAPABLE, upfront and fairly priced. read more

Who knew it could be this easy! My laptop had a number of problems from viruses to running slow and Parachute had me back up and running in an hour. I was also able to consult with the tech about programs and files I was unfamiliar with and got answers that I actually understood. Not only is my computer back up and running but I feel more knowledgeable. Because of Parachute's helpful staff, competitive rates and knowledge they are my go-to technology support. read more

Three times in two years, Parachute has come to my business and saved the day. They came in first thing on a Monday morning to be sure that my business was up & running for the week. For us, that's priceless. THANK YOU! read more

My office has been working with Parachute for about a year and a half now. We want to be focused on our work, not on our IT, so after we had some ongoing issues with our previous provider, I asked a friend who is very tech-savvy to help us find a replacement. He did the initial research, came up with a list of possible providers, helped us figure out the questions we needed to ask and Parachute was one of three we chose from. Parachute clearly stood out as the winner, due to their professionalism, competitive rates and commitment to understanding our pain points and addressing them quickly. They also had a great deal of experience with offices like ours, understanding our industry, the type of workflow we have and responsiveness we need. Parachute provides our firm with a managed IT service approach to tech support, which has been a positive change from the break/fix hourly IT support model we used to be on. They manage and monitor our network with their proprietary software so we don't have to think about it, provide project plans and proactive recommendations, and are onsite every week to provide hands-on support. They always answer the phone when we call and provide remote support right away, however, we don't need their remote support too frequently because they have optimized our network and take care of things then they are in our office. Their team has become close with our team, attending baseball games and work parties, and we really enjoy working with them. Do your research and figure out what your office needs, but definitely check out Parachute and see if their solution works for you. I've found them to be much better at some of the big picture planning for creating greater efficiency and learning about new tools of the trade than many of their competitors and they respond well to feedback whenever we have it and want to make the relationship work for us. Definitely recommend them. read more

I needed my small business office setup and Parachute came in and evaluated and proposed a solution based on what I need. After I agreed to it, they came back in within the hour and got everything setup and working the same day! They got the Macs and PCs connected to the network and all working together and continue to provide excellent service supporting my company. Thanks guys, and Ill be calling you again about ordering that printer. read more

After using several other IT support companies over the last 15 years, I became a super satisfied customer of Parachute about one year ago. They're knowledgable, thier customer service is excellent, their response time is wonderful, they explain things to me in ways that make sense to a non-techie AND, their fees are reasonable. I expect I'll be using them for for many happy years to come. Kathryn Amenta, Financial Advisor read more

For the past decade, I have only used my Brother's IT firm. I had very high expectations for any other firm I would work with as my brother has provided me with IT support across the world. When I located to Berkeley as the Executive Director of The Bread Project, I knew I would have to find a local IT firm. After several failed attempts with other firms - VOILA! PARACHUTE! Parachute came in, installed a server, VPN, networked all our laptops and all done WITH A SMILE. Ashley and Joe came in, met with me and gave me our first quote, All the work was done on time, on budget and the best - our IT Professional - Tom. Despite all my calls with problems on a laptop that is new to the market - Tom fixes/counsels and repairs all the problems with a smile. I couldn't think of a better firm to work with a more enthusiastic group of professionals! read more

As a business owner, I used to think that I just needed tech support when things went wrong with our computers, servers, etc. I have now seen the light. Partnering with a reputable, responsive, and highly capable managed IT service provider is the right way to nurture and even increase your company's revenue generating activities - the technology that provides your window to the world and your clients. What Parachute has brought to the table is actually a sales tool for us now because I can explain to clients how our data is encrypted, how it is stored, how it will move around to different computers, how it will be archived, how it will be backed up, and how it will be protected from viruses/malware. This is very powerful. Potential new clients I speak with are pleasantly shocked by this information and it provides a clear comparison of how my firm differentiates from my competitions. Parachute is 100% responsible for all of this. Not only do they completely monitor and manage my entire IT environment - both here in our SF office and in the cloud, they also pay for themselves with the stability, up-time, security, and value proposition I can now bring to my own clients. This is the best IT service company - period. read more

Parachute has been our IT support and managed IT services provider since January of 2012. The team is an extension of our team - it's like having our very own tech department for a fraction of the price. When we grew tired of our previous IT service provider (because they were not responsive, not proactive, not organized, and occasionally not professional) we decided we would not make that mistake again, and rather do our due diligence and take the extra time to find the right IT consulting firm for us and our needs. We interviewed an exhausting six IT service firms along with Parachute. Funny enough, Parachute was the first of the seven we interviewed. And I'll tell you why they were the first - when we called in to inquire about their services, they immediately answered the phone, listened to our needs, and made themselves available that week for a free consultation. Because they were the first, they set the standard by which we measured the other IT support firms. From there, it was an obvious choice. Parachute clearly explained the value they bring to the table, and how their services will help my company grow. The other companies didn't come close to comparing. The Parachute team answers the phone every time we call, they respond to our emails immediately, and the friendly IT Consultants we work with are onsite regularly. Projects are on time and on or under budget. We get CIO-level oversight along with budget planning, clear reporting, consistent invoices, and most importantly, peace of mind. All of the solutions they have implemented have been scalable as our business has evolved. That has saved us a lot of money. They enable us to focus on growing our company, rather than time-consuming IT headaches. Very cool. read more

Parachute saved me again. It seems like every six months my operating system goes haywire and I need to make that important call to Parachute. I was most impressed to have gotten the same excellent service from a different tech this time around. Parachute you're a perfect 5 stars, keep up the good work. read more

Parachute IS our firms Tech Team. And the very best thing about them is I rarely even have to think about them! (sorry Ashley & Joe...) Our firm is in business to profitably assist our clients with Income Tax Planning and Preparation, not to be absorbed by the technological tools that we utilize. Our Computers, Network and peripherals are critical to our ability to perform our jobs. With major tax deadlines creating intensive work periods several times during the year, any glitch, hangup, or other issue resulting in "down time" is too painful to consider. Since Parachute took over complete administration, planning, maintenance and trouble shooting, we have been operational every single working day, even during those times of the year where weekend days become working days. And while it is true that their excellent level of professional attention and service is in fact priceless to us, the entire Parachute Team manage to be totally responsive and attentive at an amazingly reasonable rate. Alright, I have run out of adjectives, but that is only due to my limited vocabulary, not because the Parachute Team does not deserve more. If you own even a single computer, do yourself the best possible favor, and have Parachute be part of your team. David M Luchetti CPA Dreyer Luchetti PC read more

Thanks for saving me, as usual, Parachute! I'm a personal assistant, working for a family that is so dependent on their computers, cell phones and shared calendars working perfectly. It puts a lot of pressure on me to make sure those things are running smoothly. I have been working with Parachute since February 2008 and every time I need them, they are there. They answer the phone when I call, they show up when they say they are going to, and they get the job done quickly. read more

As a personal assistant I am asked to do a lot of projects for my boss. When she asked me to find someone to fix their internet at their house in SF (mind you, I'm in Chicago) I went right to yelp to see what I could find. I called Ashley at Parachute and she was FANTASTIC!! I like to know every detail I can get my hands on, so I did a lot of emailing and calling and she was super helpful and always got back to me quickly! Nate and Joe have both been to the house to help my boss. I have not personally met them, but she has nothing but amazing things to say about them. We have used them twice and will continue to use them as our go to's for all our IT problems. read more

We're a independent financial planning firm and Parachute has served as our outsourced Technology Department for the past two years. We're pretty technologically savvy, but that doesn't mean that we have the time to keep our network and computers in great shape. Before hiring Parachute, we would sometimes spend several hours a week working on IT-related issues. Now, whenever there's a problem or request, we call Parachute and trust that the issue will be resolved swiftly and efficiently. So far, they've been able to help us: - Organize, grow, and maintain our network (from 5 to 9 computers) - Ensure that we maintain a secure network and systems - Solve IT problems in less time (and usually with less cost) than it would take for us to do the work ourselves One of the things that we love most about Parachute is that they know how to manage themselves. We've hired vendors for various different projects and purposes in our business over the years and our biggest challenge is in how much time we usually have to spend managing the vendor and the project. That is, staying on top of where they are in the project, ensuring that deadlines are met, and being smart about how time and money are spent in the process. Parachute needs none of this. They always take the time to understand our needs and time frame and see all projects through to completion - usually ahead of schedule. I couldn't possibly recommend them more. read more

I've developed an amazing relationship with one of our firm's best clients. When Tatum called and asked for a referral to repair a 'minor' computer issue I immediately thought of Parachute, but was very cautious to promote another firm (no matter who they are), after all that's my reputation on the line. I went ahead anyway and things could not have turned out better. Not only did Ashley personally call me and thank me for the referral, Tatum couldn't have been more pleased. read more

Our managed IT support provider, Parachute, has been working with our law firm since April, 2013. We were tired of our previous IT consulting firm over-charging us, not responding to our calls, not completing projects properly, and simply not doing a proactive job maintaining our computers. We found Parachute through an independent consultant. The consultant researched multiple IT providers and suggested we hire Parachute. After speaking with our consultant, reading Parachute's amazing Yelp reviews, and upon meeting members of the Parachute team during our initial consultation, we were impressed by their professionalism and managed IT service offerings. Parachute supports our team of about 15 attorneys and legal assistants, two servers, and our network. Just recently Parachute also installed our new VOIP system, which we love! They also help facilitate relationships with and issues regarding our other vendors, like our VOIP service provider. Additionally, they provide support for our copier/scanner, mobile devices and laptops. and take care of all our data backup needs, compliance issues, password management, and network/computer security. Our firm was established in 1991 -- since that time we have worked with other IT services providers. However, the Parachute team is the most responsive and reliable IT services provider I have worked with in the many years I have been at my firm. Parachute always answer our phone calls, emails, and even IMs immediately. We see them every week, and love the consistency that schedule brings to our office. Our expectations are very high and Parachute delivers. The owners, Ashley and Elmo, are very hands-on, accessible, and check-in on a frequent basis to make sure our needs are met. Additionally, they were very helpful when our firm moved offices last summer and continuously offer suggestions to help plan for our IT needs as our firm grows and evolves. We highly recommend Parachute for IT support and managed services. You will be so glad you contacted them. read more

We've had a 5-9 person tech consulting firm for almost ten years in SF, and our I.T. needs were pretty simple, but Parachute helped us on a few complicated issues. One was separating bandwidth for an event we needed to live stream so that attendees could still connect to wifi without killing our feed, and the others were OSX server support and minor networking issues. They were a little pricier than some of the previous help we got, but incredibly thorough and very responsive on email, even if they didn't have time instantly they always booked it with us as soon as they could. read more

OK - one of my very old computers died. Ugh. Parachute was able to retrieve all the data and help me set things up so I was quickly back in the game. Great work, Parachute team! read more

Parachute came to my accounting firm and basically upgraded me to today's standards. I have full confidence in my systems, they have a great response time, and I haven't seen them in months since our "operation." I highly recommend their services! read more

Parachute is our law firm's managed IT service provider. They have helped our firm identify network and security issues that our last IT company couldn't find. They are currently planning and project managing our move into new, larger office space in the Financial District. Their IT Director, Tony, helped us find a great ISP and negotiated the contract for us, saving hundreds every month. We are thrilled to have found this team and highly recommend Parachute for IT services, projects, support, and consultation. If you are looking for IT services, we would be happy to chat with you about our great experience with Parachute at 415-813-4982 or kmitzel@mitzelgroup.com. read more

What can i say--- I'm a fan of parachute. Not only did they handle my IT needs, they were fast, friendly and a pleasure to work with. I'm not that tech savvy and they made me feel very comfortable when I had questions for them. It was like talking to a close friend. I even have them on speed dial and they call me by my first name. Not too many companies like this anymore. Also, I found their prices very reasonable and their service is faster than most. read more

I have been using Parachute for about six months; prior to that I had used a similar computer support service for over 6 years. I HIGHLY recommend Parachute for always being reachable instantly, solving problems remotely the vast majority of the time, and having extremely reasonable rates. The primary partners, Ashley and Joe, are a joy to work with and are augmented by a group of very knowledgeable techs. You cannot make a better choice than Parachute for computer technical support!! read more

The entire team at Parachute is SO GREAT. As a non-profit start up, we needed a lot of help. They were so flexible and understanding. A pleasure to work with. read more

I needed some assistance with troubleshooting while my IT support person was on vacation. I am so glad Parachute was our back up since they exceeded my expectations in every way. Ashley was extremely helpful and promptly found someone to assist me over the phone. (I believe she mentioned they were short staffed that day.) They were so patient and walked through every step of the process. I will call Parachute again for my computer needs. Thank you! read more

My computer was fixed alright...i had the worst experience with this business and it was a costly one at that. I told them not to disable the Dell Media as it was integrated into the hardware. They did anyways, thinking I didn't know what I was talking about. My computer is now permanently compromised. There were numerous other issues &, ultimately, expenses they did not fix/cover due to their mistakes! They were quite pleasant at first, but as the saying goes: the proof is in the pudding. read more

Clearly a well-organized, professionally run operation. The owner quickly scheduled an on-site appointment for me. The tech arrived early and was knowledgeable, friendly, helpful, and willing to explain, as many times as I asked, how a particular computer glitch had come about and what his fix (or workaround) was. He performed several fixes and upgrades efficiently. Would happily call them back. read more

Parachute is a true business-level IT support provider. I think there are probably a lot of San Francisco companies that don't realize how mediocre their current IT services firm probably is compared to Parachute. Once you start working with them, it becomes quite obvious they are well established and experienced. They have the right people on their team, the right equipment, and the right resources and vendors to get the job done properly every time. The experience is amazing! As a client we receive tons of attention, work with super cool/super smart consultants (Especially Tom, he's been our main tech and is nothing less than amazing!), and experience almost no downtime. I was fortunate enough to find them through Yelp in April, 2012 and they have been a key part of our 10 person office staff ever since. Our company has been around for over 30 years, so we have had many other computer support providers that we've used who don't compare to them at all! We have very complex IT systems for a company our size. Everything is properly maintained and managed and I'm notified of updates and necessary projects proactively without having to ask, and they are always conscientious of our budget. Not only are they conscientious about our budget but they actually helped us develop and implement an IT plan that saves us thousands of dollars a month compared to what we were spending on our former IT company... They are always positive, friendly, professional, and prepared to deal with whatever IT crisis you throw their way. read more

If you are looking for professionals who are dedicated to their craft, enjoy doing what it takes to make their clients' lives easy, considerate, efficient and does a darned good job, then you ought to work with the professionals at Parachute. You don't want your business with anyone else. Think about it! When you hand over you computer, you are exposed. Do you want to do this with people you don't trust? Look to Parachute to fix your computer problems and maintain your privacy. My computer had sever problems for over a year. In less than a week, I got my computer back performing like new, and the cost was kept within my budget! read more

I contacted Parachute via e-mail and someone responded ASAP. After a short discussion we agreed that our firm did not need the range of services that Parachute offered. The Parachutist with whom I spoke recommended I contact a small consultancy. It was nice to have contact with a firm that was honest and forthright. Though we won't be working with Parachute I appreciate the manner in which it does business. read more

They have successfully resolved my computer issues and have even exceeded my expectations. They are so professional and have provided me with the best services I have ever experienced. read more

It just doesn't get any better than this! My colleagues and I wish we could give them 10 stars. (This is a collective Yelp review by the way; I am writing this with 4 of my team members.) We work for a public relations/marketing firm in the Financial District. There are 36 employees here, and a inflow and outflow of interns. We have been working with Parachute since 2009. Clearly, this review is long overdue. Parachute has significantly contributed to our ability to grow. They take care of everything so we can focus on our clients. Among many other things, they created our network when we moved into new office space, they order and setup all of our new computers and equipment, provide training for new staff members and interns, implemented a new phone system (that we LOVE), maintain our server, monitor our backups (we have very large files), help us with our IT budget (and much much more). We honestly don't know what we would do without them. They always answer the phone, are always a pleasure to talk with, and actually have a sense of humor. Wow! No, seriously, they always make us laugh. But in all seriousness, the team is honest, trustworthy and very professional. While we don't like the idea of sharing them, we really couldn't recommend them highly enough. read more

Back in July of 2013, my company was in need of an IT support and services provider in San Francisco, as we had 10 employees at the time and were (and still are) growing fast. We came across Parachute through Yelp and called them up. One of the owners answered the phone and spoke with me about all of our tech support and IT service needs. During the consultation we felt comfortable with them and their managed IT support offerings, especially because of their pertinent recommendations regarding our network, the thoughtfulness around our budget, and the overall clarity that was provided with their IT consultation. We hadn't considered managed IT services before, but we were able to see the value and consistency that this type of IT support model would bring to our growing company. They are on top of details, very professional, and personable. Our invoices are the same each month, everything is included, and we are not getting charged extra for little things. The team and owners are always available when I need to speak with them. Most importantly, they take the tech stuff off our plate so we can focus on our core business. read more