Ms. Springfield has been such a great provider! She's compassionate ,takes time to ask questions,…read moreand is reliable and thorough. Not only that, Austin provided the best blood draw I've ever had. Great bedside manner, nearly painless and it healed super quick!

I honestly don't know how they consider this concierge care. Each time I call to get in they inform…read moreme the next available appointment is 4-6 weeks out.

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

We came into the emergency room at 10:40pm and we are still sitting here at 3am. No one has given…read moreus an update and most of the nursing staff have been extremely rude to other patients. When I asked if I could get a pillow for my wife and I, I was literally told to go look for it myself. None of the staff takes any initiative and the only way we have made progress through our visit is by us asking the staff to do things. For example we were told that we needed to wait for an ultrasound review. After waiting for 2.5 hours, we asked if they knew anything and they were like... oh yeah we've known for a bit, everything looks fine. Seriously? You didn't think it would be important to tell us that? It's the only emergency room around, but that's no excuse for the absolutely horrendous service/care we've received. There was one male nurse who was very helpful, but he's the only positive part of this experience.

Horribly horribly run office. Went in with my wife just to get a simple referral that her…read morespecialists wanted but we needed hilltop to do it. Had an appointment, sat in the lobby for 30 minutes, then sat in our 'room' for just shy of an hour. Doctor finally came in and said they "forgot" about us. A few weeks go by, wife needs to go in again to get a referral to the next place we have to go in the chain of specialists, appointment made, wide sits in the waiting room for 1hr and 40 minutes over the appointment time. All to get a referral both times. Quite literally needed to speak to a doctor for less than 30 seconds on both occasions. What a joke of an office, wow.

My daughter was having ear pain and a slight fever so I wanted her to be seen, was told it would be…read more2 hours before we were seen and it would be better to come back later around 130pm (3hrs later) but I stayed. Then because my daughter had a temp of 100.1 the provider said we were not allowed to wait inside. Was told she would need a Covid test and flu test before being seen.. Covid test was supposedly positive so we were then turned away. Did 2 Covid tests at home and both were negative! Went to ER and my daughter had a ruptured ear drum! Thank god for ERs because urgent cares in this town are horrible! To top it off another pt got a $300 bill because they did not tell her that her insurance was out of network! Horrible service! First and last time I'll be going here. Also nothing online about insurance, so I'll post a picture of what they had taped on the front desk!

Great service, great staff! Spent 4 hours in the ER and was…read moresent home without resolution or diagnosed. Next morning went to Hilltop Medical. 1 hour later was diagnosed and treated with a positive resolution. 1/3 of the cost. Recommend them for sure!

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

Best primary care in the county if not all of the north state. Affordable,and a really caring staff.read more

They refused a simple mono test because they close at 6pm. We arrived at 5:20. Truly UNCARING AND…read moreUNHELPFUL.

Id like to update my review because I did go back to sutter with much issues getting seen there…read moresince I no longer live there but was told NOTHING had changed I didn't need a procedure. I am so angry this so called DR. wanted to do a painful procedure on me just to make money. And all because eveeryone is too lazy to review my other chart. Between this and the other experience I had with him I will never go here. I do not reccommend this place at all.

Get a second opinion! This Dr. told me I had something very concerning going on. He scheduled me…read morefor a biopsy in his office. After reading his reviews, I decided to move my care elsewhere. I found I did not need a biopsy, I had nothing wrong with me. This Dr. was going to perform unnecessary procedures on me. I am so glad I got a second opinion!!!