This pool repair company provided premiere service and follow-through. Chris and Charlie are so…read moreresponsive, quick to be onsite for repairs and all at such reasonable costs. They are definitely my "go to". Pool system is up and running quickly and consistently for a month now producing a crystal clear swimming pool. Thanks guys!!

A great pool service, dependable and my pool looks great !…read more It was looking green, replaced filter and pool vacuum and wow!! If you are looking for a new pool w, put them on your short list

I previously drained my diving pool as it was green. Paid another company to get it back to safe…read morelevels of chemicals. Let's just say they poisoned my pool. Drained it again, brought in Orange Tree Pool service. They recommended some sort of chemical wash to get rid of all the chemicals the previous company dumped in. I approved. Refilled the pool again after they were done. Sparkling blue!! I hired them for monthly service and have never been happier!

Absolutely horrendous. Vanessa apparently is speaking for the owner of this business but there is…read moreno way a company owner speaks to people the way I was just spoken over and disrespected. This company damaged our property with their carelessness and will not speak with me to make it right. I am appalled that not only do they just send a random man into my backyard without knocking on our door saying it's not our normal guy and not to be alarmed, he also couldn't be bothered to CAREFULLY pull our personal property out of our personal pool, he then didn't care enough to not throw it onto a cactus and pop a $350 inflatable on a holiday weekend, he didn't even care to put it all back in the pool! This woman is a representative of this company that I would never trust around me or my things again and this is still my property as long as I am paying for it, which I am. I am a long term renter and it was MY PERSONAL PROPERTY that was careless any damaged, not the house so refusing to speak to me is insane and childish and unproductive. Absolute classic example of how professionalism, care, and respect are no longer shown and I will no longer allow my money to go to companies like this even if it's through a property manager. UNREAL. UNPROFESSIONAL. DO NOT HIRE.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

Purdy Pools, Shawna and her team of pool tech's are absolutely amazing!! Fantastic, on the spot…read moreservice was provided based on a cold call I placed to them looking for some help with my green swampy pool. After calling other pool companies and not receiving one response from any of them, I called in desperation on a Saturday morning, I expected to leave a message, but Shawna answered. We had a great conversation, discussed my issues and later that day she came out to look at the pool. Shawna was very low key, no pressure to sell me anything, but honest in her analysis of my situation. Here excitement and passion about her field of work and her knowledge of water chemistry is what sold me on using Purdy Pools. We established a game plan to solve the existing issues, which in my case included updating my pool pump and filter system, something I felt needed to be done for years. We also switched out the water as it had been far too long since the last drain and refill. While empty I also had Purdy perform and acid wash and remove the calcium build up on the water line tile. Shawna then implemented the plan to perfection and on a timeframe that exceeded my expectations. My pool looks better than it ever has. I am so thankful of having found Purdy Pools, Shawna and her dedicated team of pool technician's. Purdy Pools is not your run of the mill pool company that just comes out and does an okay job; I have had plenty of those companies over the years. They are different and it shows with their attitude, and their excitement level to making sure my pool is in perfect health. I can highly recommend using them as your pool service company, as it has been the best home maintenance related decision I have made in years. Adam S.

Our pool service company of nearly 20 years recently discontinued service in our area so we were…read moreleft to scramble to find a new company to service our pool. Fortunately for us, we found Purdy Pools. We are extremely impressed with the professionalism and outstanding customer service we have received as new clients. The owner, Shawna, is terrific and has been quick to respond every time we have reached out as new clients with a question or request. Everybody we have encountered on her team from Jose to Jacob to Raddy are very knowledgeable and are experts at what they do. After each weekly service call we are emailed a report with a picture of our pool to let us know what was done and that everything is working correctly. Purdy is passionate about pools. We highly recommend Purdy Pools and feel lucky to be a client.

Searched Yelp for a company to replace our pool surface. After several we chose The Pool Shack…read more It was one of our best decisions ever! The crews were great, the process was much faster than we thought, 11 days total. Now our pool looks like something from a fashion magazine. Being frighten by other stories about contractors, Robert and company put us at ease and were the best!

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

What a great job at a reasonable price! I had a few tiles at the waterline that needed to be…read morereplaced and all the tiles on my spillway were cracked and a mess. Jason and his talented crew did a great job! I feel like I have a new pool!

We just moved to Scottsdale from the east and it was clear that the previous owners of our home did…read morenot take great care of the pool. Jeff came out today for his second visit and was absolutely wonderful. He took the time to explain the system to me and let me know what may need to be attended to in the future. He also was able to fix some issues we had with the pool filtering and vacuum system. Being brand new to the Arizona heat he gave me some tips on how to minimize evaporation, which my wallet will greatly appreciate. For the skillset and the amount of knowledge he has, the service is definitely a great value. Jeff is definitely my favorite pool guy.

Poolside of AZ was the first company to respond after I went on Yelp and used their Project…read moreAssistant to get quotes from a few pool companies. My pool pump had burned out and needed to be either repaired or replaced. They asked me to send a couple of pictures and answer a few questions, then provided quotes for both repair and replacement options. I also did some research on the company and found out they are licensed, bonded, and insured, which gave me peace of mind. Their pricing was also very reasonable compared to other quotes we received. In the end, we decided to replace the pool pump. Chris explained the quote and options, Robyn handled the scheduling and payment process, and Michael came out for the installation. Everyone was professional, efficient, and friendly throughout the whole process. I highly recommend them if you need any pool work done.

Excellent service, they installed a new pool filter system. Yelp is forcing me to write 85…read morecharacters.

I am new to the Brilliant Pool Service system and I am very impressed!!! Last week I signed on and…read moreAustin came out and cleaned the pool and we went over a couple of existing issues. The pump had failed two weeks prior, and my replacement was still out on a scenic tour of Route 66. Austin notified the scheduling dept of the en route pump and they were ready to install it when it arrived. The pump arrived at 7pm last night and by 7 am today, Raymond had it installed, he replaced the water leveler and within 30 minutes the pool was up and running. Thank you Raymond !!! And Thank you Austin!!! My pool is looking good once again. So incredibly glad that I called. Two weeks into my contract and my pool has received professional care. Do I recommend Brilliant Pools???? You bet!!!!

Now the owner is accusing me of lying. Here are the facts:…read more I have attached pictures from my weekly pool report below, showing no damage to the top step through the month of May, and damage appearing June 5 and June 12 because the tech damaged the pool while we were out of town. This is not "pitted" that you alerted me of before you started working on my pool. Also you didn't tell me about the pump, I told you about it, because your tech literally left the lid off of it last week, causing it to overheat. The issues with the vacuum are wholly unrelated to the damaged pump that I posted a video of. You did $500 of damage to my pump. I have attached a screenshot of my text exchange with Barry when he reached out after my phone call. It's dated September 27th. I understand my pool equipment isn't all in great shape. I understand that things break. However, these two items were directly caused by your tech being aggressive with the plaster surface, and failing to seal the system properly. You have a sub 4 star review for a reason.