The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

Had several issues with my pool and spa filter. Dan was quick to give me a call and provide a date…read moreto come and survey the entire scope of work. Very polite and professional and was great a not only diagnosing the issues but also explaining them and providing honest suggestions on future maintenance tips. He provided a scope of work needed and was quick to order the necessary parts and returned to not only fix the issues but also did a few other maintenance items to ensure the whole system was back up and running, and pricing was very fair and the finished work looked great. As long as Dan is running this business I will absolutely be using him for any thing needed for my pool and referring him to anyone that needs an honest and skilled pool professional. Thank you again Dan!!!

Highly qualified and professional. Showed up on time, diagnosed fast, fixed old solar motor at an…read moreaffordable rate.

Sophisticated and technically competent…read more Normally you don't call your pool guy Charlie sophisticated unless you're a fluffer, but I'm not fluffing, nor am I lying. Sophisticated pool service Let's bullet point my PhD thesis so that an ADD sorority girl at ASU galleria in a summer NAU internship can fathom 5 layers of pool service sophistication -1- detail minded I need the ppm free chlorine I need to swim STD free Thur/ Fri / Sat I need my dirty ass hot tub germ free by Monday Water chemistry is a science and clean sparkling H2O takes detail mindedness Haoly Poolzzzzz -2- easy to forecast Like all PV residents from Chicago, my backup plan has a backup plan. My plan is to use Haoly Poolzzz Why Reliable -3- sophisticated in detailed service reports While I won't mention octogenarian up a requirement to FedEx me water quality reports, I do read the detailed service reports I can confirm that my chemical engineering UIUC makes me judge Hot Tub Water like a az Diamondbacks GM who used to be a cross Checker Instead of cross checking Tim Tawa's Light Tower Power, I judge hot tub water or and pool water detailed service reports -4- No you cannot eat Carls Junior in my hot tub -5- Ladies Bathing suit and a soap shower with hot soapy water are a requirement It's not a strip and skinny dip situation I have a once per week pool service not a 5x per day And ladies, no glass beer bottles. Shotgun the beer Sophisticated

How do you spell "Amazing"? H-A-O-L-Y Pools!…read more From the jump, Haoly Pools blew me away. Let's talk communication: splendid. Everything was explained, and the plan was laid out with zero confusion. I knew exactly what to expect and when. Then came the price--hands down, the best quote I received anywhere. But here's the real kicker: when you deal with Haoly Pools, you're treated like family right out of the gate. The response time? Lightning fast. And all of this happened before they even touched my pool. These guys go above and beyond to give you the best pool service experience ever. My pool is now crystal clean, the maintenance is cost-efficient, and the service is worth every penny. I have a blow-up above-ground pool and spa, but they treated me, my pool, and my time like I had an Olympic pool and a luxury master spa. If you're looking to keep your above-ground pool and hot tub in top shape for years to come, get with Kole and Charles at Haoly Pools! PS: This company reminded me what real, good customer service looks like, and I feel proud to be part of the Haoly family

Prompt, attentive and responsive to all my pool servicing and repair needs. Hire them with…read moreconfidence. A++

I hired this company for almost two years. They were great, until they completely screwed us over…read more My new tenants informed me that the pool had algae and was really dirty. I didn't understand why because we had weekly pool service. I reached out to try to understand what was going on. Tara (customer service contact) then told me that they had not been able to access my backyard due to the lock code changing. This conversation happened one day ago (Sept 21st). Our lock code changed in May! I went to my ring cameras and service had not been completed since September. Unfortunately, this was as far back as my ring camera allows me to see. Unfortunately, I can only prove that the service I was being billed for was not completed for 8 weeks. This probably went on for much longer. They claim to have sent me an email on Sept 19th (which at this point I don't even care to go find), but never picked up the phone to try to contact me or fix the issue. When I called to ask them to fix the issue, they tried to charge me for extra chemicals and the extra service to rebalance the pool. Charge me more for a service I had been billed for but had not been complete?!?! They said it was my fault for not informing them of the code. Yet, it was okay for them to keep showing up to a locked code week after week without picking up the phone to call me or text me. They said they had to pay their techs for each visit and that's why they would not grant me any service without additional payment. I also paid for filter cleaning service that the manager said had not been completed due to lack of access... again, there was no phone call for them to try to resolve the issue. Had I not reached out, they would have kept charging and just showing up to a locked gate. This is an awful business practice! They lose a customer over fixing a small issue. I would not recommend this service to out of state owners, STR owners or anyone who is not at the property daily to confirm service completion.

We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

Everything! Cleaning, flushing, light repair, always on time, courtesy! Pool looks amazing, always…read moresparkling!

We love Pool Folks! Everyone is so nice and they truly go above and beyond. Our pool always looks…read moregreat! And when we do have issues or questions everyone is super helpful.

Excellent customer service. Aaron and his team know what they are doing and after using other pool…read moreservices since 2006, we are finally done searching.

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.

We are a short-term rental company and we truly value the quick response and attention to detail…read morefrom Anthony and his team at AZ Mobile Pool Service! We've relied on them on several occasions for repairs and installs (pool heaters).Their expertise in the field is impressive. We highly recommend them for any pool-related issues, whether it's now or in the future!

Anthony came out and worked on our spa/pool heater issue. Unfortunately there were several issues…read moregoing that we were not aware of. There was a small opening so a desert rat made a nest into the unit. Anthony fixed the first error, cleaned out the nest and helped to cover the openings so that hopefully it won't be able to get back inside. While we were talking over the repairs he realized that the heater stopped working again and found a new error code. Thankfully he had the part necessary to do that repair and we tried to use the heater again and it worked. Overall, I would say that he was very knowledgeable about our entire pool equipment issue and was upfront with the repairs and potential pitfalls of repairing an older unit. Hopefully the repair lasts a couple of seasons!