Ryan was fabulous. Came on time. Diagnosed the leak in my hot tub quickly and fixed it right away…read more Very happy!

I called for heater repair for hot tub. they called back, fixed my problem on phone.who does…read morethat.NO CHARGE. Honesty not dead.

We've had a swimming pool pump down for months for various reasons; it was time to call in the…read moreexperts. Within the same day, the Pool Guy immediately sent assistance. They sent experienced and very knowledgeable technicians. They quickly found the problem, and provide the solution within a very few minutes. Within the hour, the pump was back up running. The speedy repair and very good communication made solution reasonable and very satisfying. I highly recommend.

We got a pool alarm in April because we have a two year old grandchild at our house. The alarm…read morefloats in the pool and alerts the house if there is motion in the pool. Scott's technician acknowledged the instruction to simply remove the pool alarm from the pool for the duration of the cleaning. However, he never did. This resulted in multiple family members getting the panic alarm of the pool having a child in it, every week. And he came at random days. Repeatedly, I asked him to take the alarm out of the pool, yet he would only do so after the alarm sounded, waking up the baby every single time. On the last activation, he said that "his instructions were wrong" and that he merely needed to remove the alarm for seven seconds which would put the system in "Swim" mode. That means the alarm is delayed for seven minutes, and then continued to sound. Cannot listen, was a complete ass when we said Hello to him (tech) at the house, and we are done, give up. We have found another service. Happy to provide video of this moron continuing to set off the alarm and the screenshot of his having acknowledged all he had to do was remove the alarm from the pool. PS The second-to-last time, when he set off the alarm, he THEN took it out of the pool and just LEFT IT THERE. This means there was zero protection for the two days until I discovered it outside the pool. This is pure negligence. A video I made for them months ago, still couldn't do the simple request: https://youtube.com/shorts/iNeGSAG5p5s?si=RGWrIRwmY12ZNp48

My wife went in Saturday to exchange a float that was purchased 29 days before the policy says 30…read moredays the associate first accused me of not paying for the float and never checked the computer to see if I did when I got to the store he and another employee were rude they told me it was past 30 days and couldn't do anything for me I asked for the purchase date I was told june 16 the date I was in there was july 15th but they didn't want to honor the policy and as they helped others customers they cussed which is very unprofessional Update: had the district manager contact me and said he would give me a refund and I could keep the product he was very polite and professional he is going to address my complaint with the store employees hopefully this will help the problem and no one else will have the same experience as we did

They never have anything I need. The girl just tells me nope we don't have that. It's very…read morefrustrating. Either they don't carry it or they are out of it. I'm just going to stop wasting my time going there!

Had a quote to have the saltwater generator replaced; this is outsourced from the store…read more Contractor, aside from being rude, tells me I have to pay in advance of the work being done.

Very experienced staff with great customer service. Owners are hands on and there to assist you…read morewith every option you are looking for.

Chris was outstanding today installing the replacement salt cell system that finall wore out…read more Bryan who is the service manager scheduled the replacement and kept me informed during all aspects of the work. This company truely cares about its customers and their employess are kind and knowledgeable! Highly recommend this company!

The service was seamless and very professional. Mackenzie was so helpful and pleasant to work with…read more We will definitely keep Heritage on speed dial

I called CCPS looking for help with a pool cover part. The owner took time while in the middle of…read morean install to walk me through what I needed to do. I am not a customer and would have incurred significant cost for an in person service, which they could have easily talked me into. I was able to complete my project on my own, but they displayed wonderful customer service over multiple calls on a Saturday in the middle of summer.

Oh what a difference a generation makes. I have been trying for three days to get a call back…read moreabout a pool repair. I spoke with the office for the third day trying to get an appointment scheduled and found out that the parents, who have been the owners, have retired and the kids have taken over. I had always had a positive experience with them before, but when the son finally called me back today he told me that he had my message for days. He was busy and wasn't going to be able to get with me for another week, so decided that he didn't need to return my call. Sorry folks, your business is going to be out of business before you know it.

At first the process was great the guys were good. The communication stopped once they were done…read more We had a drainage issue that was discovered from all the dirt being moved, our yard is all clay and during the landscaping laying of the sod I was told before they lay it down they would slop the yard away from the pool/house and it wasn't I have uneven grass all over the yard. I had to dig a 75' French drain and hope for the best I was told by PP they weren't going to help me out with the drain. PP was referred to me and I wished I did my due diligence and had a couple of more quotes. In the end I will not be doing any future business with them. My yard is a work in progress.

Andy Draughn and crew of Paradise pool side hustle land scaping. ..build rock gardens & patios…read more Andy & his team came & did work for me destroying my lawn. Also did very shoddy work which caused my drainage to be blocked causing my back yard to flood destroying the work we paid him to do..... he was called when this happened ensuring me he'd be over on my day off to help fix the issue. He calls my wife the next day to back out. He didn't deliver on a water feature, a fire pit or mulching the flower beds....that were the finishes on this project. When approached about a refund as he was paid for these projects in 2 installments he has refused stating the project was done in his opinion. I have tried having conversations with him to right this issue & just doesn't want to take ownership for what's taken place..... which is unfortunate. As he has been supplied photos documenting where he left off on July 26th the day after the plants were put in & my yard flooded. 2 bags of hardened concrete left in my run off, tools laying everywhere, wheel barrow sitting in 2ft of water, front yard destroyed, pallets left in my neighbors yard whose the head of the HOA, piles of dirt left to kill my lawn out back, these repairs cost my thousands to fix.