I had a great experience working with David. Though we didn't end up working with Heritage- my…read moreexperience with them was nothing short of excellent. David was professional, responsive, and extremely creative when it came to our pool design. I have nothing but good things to say about Heritage Pools- and especially David F.

Chris was outstanding today installing the replacement salt cell system that finall wore out…read more Bryan who is the service manager scheduled the replacement and kept me informed during all aspects of the work. This company truely cares about its customers and their employess are kind and knowledgeable! Highly recommend this company!

My wife went in Saturday to exchange a float that was purchased 29 days before the policy says 30…read moredays the associate first accused me of not paying for the float and never checked the computer to see if I did when I got to the store he and another employee were rude they told me it was past 30 days and couldn't do anything for me I asked for the purchase date I was told june 16 the date I was in there was july 15th but they didn't want to honor the policy and as they helped others customers they cussed which is very unprofessional Update: had the district manager contact me and said he would give me a refund and I could keep the product he was very polite and professional he is going to address my complaint with the store employees hopefully this will help the problem and no one else will have the same experience as we did

I first entered leslie pool and was greeted by Brittney. She informed me they do not carry much spa…read moreparts but would help in any way. She was so concerned with my needs I felt like I was there greatest customer. She found the part I needed and even check their other stores. I can't say enough good thinks about Brittney. And if she is representing the company, that say a lot how they treat their customers. I do t even use the Yelp app and download it just to post this because of how well I think she has done. Thank you Brittney and thank you Leslie Pool. Cj Sessions

These folks are the real deal. Very professional. The design process is very interactive and the…read moreteam members very knowledgeable.

have been a customer for a number of years. Clearly as time has gone on their service to customers…read moreis no longer important to them. Called with an equipment issue on Thursday, no response. Called back Tuesday was told they forgot to alert maintenance. Scheduled for service Thursday. Tech called late thurs afternoon said he was still coming. Tech called after 7 p.m. said he wasn't coming. I called office 11:00 friday morning, got voicemail. Tech called 11:30 said he couldn't make it. Definitely would suggest DO NOT USE THEM.

The owner is quick to respond via call or text. The times we have had issues were mostly because…read moreof an equipment failure, which was handled quickly. He has also educated us in the steps to maintain between visits so we don't have a green pool. Upgrading to a salt cell system was a great recommendation also. Pricing is fair and competitive. Highly recommend.

Our pool is green and a few things broken Because of him. He's disrespectful, as well.read more

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

Very reliable company and their pool guy Shaun Dwyer is more than knowledgeable and helpfulread more

I highly recommend Hero Built Pools. My pool was completed in 30 days and the process could not…read morehave gone smoother. Billy and Tyler were so knowledgeable and professional. One of them were on site every day. I am so happy with my custom pool.