Ryan was fabulous. Came on time. Diagnosed the leak in my hot tub quickly and fixed it right away…read more Very happy!

I called for heater repair for hot tub. they called back, fixed my problem on phone.who does…read morethat.NO CHARGE. Honesty not dead.

Would highly recommend Leisure Depot, I called them to ask for a recommendation to fix our leaking…read morehot tub. They informed us we were still under warranty and sent Jake out to us. He immediately found the issue and fixed it. Jake was very knowledgeable and courteous.

KT makes my water sparkle! She is knowledgeable and easy to talk to about issues with my pool. I…read morehave always been satisfied with the results of what she tells me to do.

I have now been a customer of Paradise Pools for several years. In addition to the spa mentioned in…read moremy previous review, we have bought furniture here and most recently installed an in-ground pool. I have a lot of friends who have horror stories related to pool installations- not us! Paradise Pools is a local business with a very high customer service standard. I'm glad we used them!

We did not purchase a pool from them, but we did buy an above ground pool from Amazon and the…read morechemicals, equipment, etc. We could not get the pool clear and went to Paradise Pools, which tested our water and then thoroughly explained the reason it was not clearing up. They also advised us of what chemicals were needed, and after about one week, our pool was perfect! Very nice owners who always seem willing to assist customers. Thanks again, Paradise Pools, for helping us enjoy this past summer with the clearest possible pool water ever!

We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!

Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

When purchasing something from an online Marketplace, many things can make you very anxious. We…read morepurchased a used hot tub from James from Facebook Marketplace. He was excellent to deal with. Clear communication from the beginning. He delivered and set up the hot tub with what seemed to be ease. It was a couple of weeks before we connected to electrical to make sure everything was working as this is a used hot tub. Of course something didn't work, so I message James and right away he was on it. He showed up the next day and found the bad part. What was extremely surprising to me was James offered to make right and repair or rebuild the part. We opted for a new part and he sold to us at cost and made the repairs. I highly recommend that if you are in need of hot tub repairs or in the market for one, reach out to James and at least give him a chance to show you that he can be trustworthy. We are very satisfied clients and will continue to use his services. Jerry & Jennifer

I had him out three times, replaced a heater, replaced a circuit board, and my hot tub is still not…read more"hot". He told me to call Elko, I now wish I had just called them first. Apparently if you have a hot spring tub, they know more about them. I liked him personally, he became a little testy when I asked about a partial refund of my 1300 spent so far with him. I think he means well, seems to know about hot tubs, maybe just not the hot spring expert?

First time shopper and visitor. The store was well staffed well organized and aisles were tidy with…read moreeasy to read pricing. Cute gift area. Outdoor plant area, and seasonal gifts as well as home decor. There was even a section that had South Carolina, and Summerville gifts and decor. Some of the indoor plants look like they needed water, but most were of decent quality.

This is a breath of fresh air in these days of big box stores…read more Huge store that has an immense selection. And, unlike those big box stores, they have staff and help that are friendly and helpful! We purchased a hardware item for the same price as it is offered on Amazon, so the pricing is quite reasonable. Nice selection of furniture items as well. So far I've been able to avoid almost all trips to the big box stores thanks to Grayco. And that, in and of itself, makes them a godsend.