I brought in a couple of sentimental, older watches for repair at Bradley Gough. According to the…read morecompany site, they are "experts" in watch repair and offer everything from battery changes to quartz movement and crystal replacement, etc. No job is "too big or small" for them "to handle," in their words. My watches had mechanical issues (they simply aren't working), which I thought was a battery. When I came in to pick them up, I was told that it wasn't a battery issue. I then probed further, but the gentleman who was "helping" me shrugged his shoulders and told me they were not able to figure out the problems. I then asked if that was all, and he nodded and said I should take them elsewhere. He was actually quite rude and standoffish. So, it turns out, Bradley Gough are not "experts" in terms of watch repair and the information on their website is misleading. Which leads this potential customer to question whether they are experts at anything. Of course, maybe I was deemed not "important enough" as a customer, given what I came in for. After all, repairing a watch is a far cry from an engagement ring. The interesting twist is that I am actually mulling a major jewelry purchase, and was considering Bradley Gough. However, I will surely take my business elsewhere after this poor display of customer service and credibility.

I'm surprised I'm the first person to review Bradley Gough as it has been a staple in the Fort…read moreWayne jewelry business for years. My husband is a big fan of their brands, designers, and customer service and has purchased me many gifts from here throughout the years. We ended up buying my engagement ring and our wedding bands here and were impressed with the quality and brands available. The staff is very helpful and friendly and the store space is beautiful. Jewelry is tremendous, lasting quality. I stop in when I drive through Fort Wayne to get my rings cleaned and I am always welcomed in and given back my jewelry with all its original sparkle. My husband and I will continue to be loyal customers.

They serviced/repaired my German watch a couple of times and provided a strap that goes well with…read moreit. The watch always comes back looking like new and running great. Your precious timepiece can be trusted with Watchmann.

Very personal, incredible customer service, quick shipping. I ordered a Circula SuperSport, and I…read morecould not be more happy! Amazing shop, great looking watch (also happens to be running +0.1 seconds a day on the wrist)! 10/10 will buy more from WatchMann and recommend him to friends!

Called the folks at Will Jeweler's yesterday for some advice. My wife's wedding/engagement ring…read morecombination was stuck on her finger due to an arthritic knuckle. She wanted the diamond prongs checked but it wouldn't budge! It doesn't bother her but she was willing to have it cut off and resized. We are talking some money and time here! The courteous and knowledgeable person Pam assured us that this is a common problem with several solutions. The most expensive would take a couple of weeks to resolve if major changes needed to be made. When my wife walked in she saw the store was clean and well lighted. It had many displays of beautiful jewelry. The jeweler on duty was professional and accessed the situation quickly! He examined the prongs in question and assured her that all is well. There was no reason to cut off the ring or do any other work. There was no charge and we were happy campers! If the jeweler wanted to charge for his inspection or cut off the ring for major repairs we wouldn't have questioned his advice. Good place to shop for all your jewelry needs!!! Nice to see honesty in the business community!

I took my wedding set to Will Jewelers to replace the head of the marquise and set as low as…read morepossible and to size up. Now it is lopsided and uneven. When I asked about it, I was told the only thing she see is one of the baguettes is bigger. She said nothing they did would have caused that and it had to have been that way when I brought it in. She said I could leave it and she would have the person that worked on it look it over. They called the next day and said he agreed that they didn't do anything that would have cause it to be this way (They replaced they whole head). I've worn this ring for almost 30 years and this was not the way it looked when I dropped it off. I will never go back!

Loved Kelley! She was absolutely amazing, friendly and helpful. Got a ring I liked for my wife and…read moreeverything went smooth....except for Bill. He had a bad attitude...I found a ring we liked and we were sitting down looking looking over things and pretty much ready to purchase and I asked, is that as low as you can go in price? A question he gets everyday for years I assume. His attitude was so shitty like I just asked if he could just give give it to me for free or something...I told my wife in the car how much his little crappy attitude upset me...I came back later and told Kelley about him...he definitely threw away me as a customer, which isn't that big of a lose.. but he also threw away recommendations that I would have given if he didn't have that little pissy attitude.

I went in today just to get a few watch batteries replaced and a link taken out of a watch. They…read morewere able to help me immediately and finished the work within an hour. Everyone who worked there was helpful and friendly, especially the salesperson who assisted me, Kristin. I'll definitely come back when I'm looking for jewelry!

Took rings here to be sized. This man does excelent work cant tell that they was ever sized and the…read moreprice qas not bad either. If I have any more work done it will be here. When I was calling around at the different jewlery stores in town, everyone said if it can be done this place can do it. They was so right.

Mason is always so easy to work with and so helpful and knowledgeable. He will fix and clean…read moreanything I bring to him

No stars. 6 month wait for an estimate . Notebook full of people ahead of you…read more $750 to fully rework the clock, in 6 months. Not at all interested in fixing a clock. Mine, yours, or anyone not in his 6 month notebook. Pretty rude. 2 hour drive. Told he gave free estimates. Go anyplace else.

A family run business. Very knowledgeable. Determined to get you clock fixed and back to running as…read moregood as new. Took him a clock that has been in the family for a long time. Others tried to fix it but weren't able to. Clock issues: Wouldn't strike on the hour correctly. Hammers were not lined up correctly. Some of the internal arms were bent. Over all the clock had multiple issues. He took it apart and completely rebuilt it. I was very patient and trusted that he would get this clock working again. I would highly recommend this place for any clock repair. Just be patient and have faith. He will fix your clock.

just now New I have…read morevery little experience with jewelry stores, so I was incredibly anxious when I went to McGivern to have my engagement ring resized and to get some inherited jewelry appraised. When I walked into McGivern, I was immediately greeted and treated so kindly. Staff went the extra mile to help me and explain the timing, cost and options. My resizing and appraisals were completed in about 7 days which I thought was remarkable. My next trip in, I decided to resize a bracelet and reset a ring. Mike personally helped me and was incredibly helpful. Once my jewelry updates were complete- within the stated timeframe, by the way- I picked them up and I was absolutely floored at how beautifully they turned out. I would recommend McGivern to everyone and anyone and I plan to use them, exclusively, for any future jewelry needs.

I went in to get a ring resized. They finished within about 2 hours on the same day. They were very…read morefriendly and helped me out!!!

My husband had to get a new battery for his Tag watch & we popped in to get it fixed. SO glad we…read moredid this place is incredible! Beautiful jewelry & despite the fact we were not looking to acquire any new jewels we were treated very kindly & the customer service exceeded my expectations. A 10/10! Hopefully next time I visit here I will leave with a new !

Terrible service and customer service . Manager would not repai damaged ring caused by Jewelfire inread more