I reached out to paragon stairs for a proposal on a spiral staircase on my project out here in California. Claudia was incredibly helpful and professional in helping me. Although we did not decide to move forward with her, I highly recommend this company for their professionalism. read more

We ordered their straight "Summit" staircase. This is supposedly a pre-engineered, worked-out design. In other words, it is not a one-off design on our behalf. Like so many others, we have dealt with numerous fabrication and field assembly problems. Most notably railing posts in no way comply with building code requirements. Instead of providing hardware that securely attaches the posts to the stringers, Paragon /Salter provided threaded inserts that are not welded to the posts. They simply plug in to a hole in the post & rely on friction. Moderate pressure on the top of the post easily pops the post & railing off the stair stringer. This negligence alone is reason to steer clear of this company! Additionally, the stringers were bowed in the long direction & not straight in the up & down direction along their length. Therefore, once the posts were attached to the stringers, they were not vertical. The wood cap rail might've brought these angled posts into alignment had the attachment detail at the top been sufficiently strong. Unfortunately, the cap rails attach to short metal plates welded to either side of each post. This assembly is not sufficient to pull these misaligned posts into a straight alignment. We have had to make several field modifications to assemble & bring the stairs to code. It has costed us in time, change orders, & a lot of frustration and disappointment. read more

The stairs are much harder to put together than what their video suggest. Start with number one on how to balance 300lbs worth of stair before being able to mount anything (vertical pole or the top platform. Need at least 4-5 strong people to get that part done. The screws they sent is wrong in at least a few places and packages not clearly label and which screws you need for where. I had to call twice for them to send the right screws, couple of time which they ignore where I ended up going to home depot and spend $75 on bolts and screws. Instructions are poorly written and not quite specific to the exact options you have for the stair. Be prepare to have to drill holes all over the place especially to the hand rail which is a nightmare to shape and mount to the balusters and they expect you to just wrestle with that. I want to see a full video where someone can unwind the hand rail and install it in one shot. Do NOT get the horizontal railing option, getting the rail holders in and again reshaping the horizontal stainless steel rod in a nightmare. read more

This company is so awful! I called to get some numbers over a year ago for a staircase, we didn't end up doing a 2nd story and I've asked them 8 times to take me off their email/call list and I'm STILL getting contacted. Feels like harassment at this point. I absolutely 100i% do not recommend this company. read more

I purchased a staircase from Paragon for my residential loft mezzanine. The prices offered the the website seem very reasonable but because I didn't purchase a full spiral, I had to pay 2.5X the price. I repeat for fewer stairs I paid 2.5X the price. I asked for low-profile stairs and received the highest-profile stairs, the hardware included was silver and did not match the black, and there was NO base cap! The huge silver lug screws stick out the black base and there's no cover. It looks super cheap. I was sold on a staircase but was delivered something else. And before Paragon responds by saying that I approved it by signing off on the drawings, the drawings don't begin to tell the whole story. This was my first staircase purchase. There is definitely a premium cost to being a novice even if it is supposed to be DIY friendly. Beware that what you think you are buying might not be what you actually get. read more

BBB has never heard of them, despite claiming to be BBB accredited. Will not remove you from their email list. Publicly shared my email address with 400 other customers. Will not answer any questions without cornering you on a sales call. read more

They lie about their design to make a sale. Their "customer service" refuses to respond. This company gives dumpster fires a bad name. Run away if you're even considering using them. read more

Paragon Stairs - Decks & Railing Near Me - Collegeville, Pennsylvania

My boss clicked through an ad on Instagram, Facebook, etc. because they are constantly advertising these cool looking stairs after a couple phone calls she got a Sales Person on the telephone who prequalified her and asked her what she was interested in spending and said that a staircase was 20-25 thou. A sales rep could not give the amount of time for delivery. The sales rep got in her face which she returned because she didn't like being prequalified to buy a staircase. Then he announced it's not a good fit. I suspect it's not a good fit because they send these jobs somewhere else and make a mark up. I'm not sure they are a good fit for anyone if you are a homeowner or a general contractor you know your time is valuable. My boss was told that they didn't want to waste her time by doing a bidding process. Not sure what type of Company wouldn't just take two minutes to say. Let me turn this draft drawing around and price it out for you. It can't be that complicated people call when they want to buy something. It's a sales person's job to turn it around to a sale. It seems like this company doesn't want to do the work. read more

This is truly a horrible company. For starters, my staircase arrived months late and no one could give me a clear delivery date. I'm a contractor and this cost my clients a lot of money having to reschedule other work. The staircase has been in for 1 year now, and the staircase treads are completely warped. The sales rep told me this is their top of the line seller, now they tell me that anything outdoors is not under warranty. I would never recommend this company to anyone. See the attached photo for the warped stair landing. read more

Paragon Stairs - Decks & Railing Near Me - Collegeville, Pennsylvania

Worse. Company to deal with. Based on lies. Very very rude in customer service.. Dont waste ur timebor money read more

Paragon made what looked like a beautiful spiral staircase for our deck, white powder coated (which they tout as "proprietary.") It didn't take long for the staircase to start rusting and the white powder coating to peel. When I contacted them they said that they don't guarantee their work. They would not stand by their product. Do not use this manufacturer! read more

Paragon Stairs - Decks & Railing Near Me - Collegeville, Pennsylvania

Zero stars! Beware! Defective Paint. I purchased a spiral stair case that comes off the primary 2nd floor bedroom. The first handrail they engineered did not fit, so they sent a second handrail which fit, but the paint peeled off the handrail immediately after installation. Paragon sent a brand new handrail which is also peeling terribly. I've reached out to Paragon several times and they have not responded. I wish I would have used a different company. I will be contacting the better business bureau next I would give them 0 stars if I could read more

Paragon Stairs - Peeling paint - Decks & Railing Near Me - Collegeville, Pennsylvania

Finally finished assembly of my stair kit . Looks good now ,but what a process . Customer service ceases as soon as they receive your payment. I had to drill out and tap many of the screw holes myself,and have a pro machine shop compress one of the center pole pieces to make it round and functional. (I contacted Paragon and was told someone in their technical dept would get back to me regarding defective parts . No one from Paragon ever responded to me again ). Terrible service.....Too many bad parts in the kit I should not have had to spend time and money to figure out how to fix their product without any help from Paragon . Lowell H read more

Terrible customer service. Spend thousands and they tell you it will be approved by your city but they have no idea. Had to spend additional money to stabilize the stairs and had a very difficult time getting it approved. They don't want to help you once they get your money read more

The construction is sturdy, nothing bad to say about it, my problem is with the side railing. As per Paragon's design, it is attached by its base only, to the top platform. I see this solution on many other pictures uploaded about the products of this company. Anyone who is familiar with the concept of the lever as a simple machine knows that railing attached to one point only (the platform) will not be sturdy. And indeed the railings, as they were designed and assembled, were shaking and wiggling as people were holding on to them. (See the "before" picture). A heavy adult tripping and falling against one of these railings may break the ties at the bottom. In my opinion, this design is not safe at 7 feet up in the air. (Paragon thinks it is, I asked them). Hence the 1 star rating. At any rate, I made the railings sturdy and safe by a few extra items from Dixieline. See the other 2 pictures. read more

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Do not hire this company! Beware of scam!!! I hired Paragon to create a flight of stairs for a home project. Once receiving the stairs there were plenty of scratches and dents in the product that they shipped to me in California. After complaining and sending them photos of the damages, they agreed to reimburse me partially for the purchase. They sent me an agreement stating that they would partially reimburse me for the purchase, but after signing the agreement, they renegged on the deal and said they changed they're mind. I'm worked with many companies over the years, but this by far has been the most unethical company I have ever worked with. I will be filing complaints with BBB, posting more reviews to let others know, and will have my attorney serve them soon. Do not under any circumstance buy from this company. I'm happy to talk to anyone about my experience with them. read more

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tried to order a ladder. completed all the applications on the site. I wrote to them by mail, the manager called, I said that they would answer my mail. they disappeared, they don't answer messages, they don't send the price ... it's a pity three days of wasted time read more

Very disappointed with the customer service! My spiral staircase was shipped with a missing part. I called them and let them know about the situation and they informed me that they could not ship the part for another two weeks. - That is not how you treat customers! read more

BUYERS BEWARE! Great customer service until you pay for your order, then they go dark. We have called several times inquiring on the shipment date of our TWO staircases. No one knows when our stairs will be ready and ship and no one calls us back. We are doing an entire house renovation and our COO /ability to move back into our home completely relies on the delivery of these stairs. DO NOT BUY FROM THIS COMPANY. THIS IS UNACCEPTABLE. We are spending $15,000 and no one can tell us the status of our order. P.S. It gets better... when you post feedback on their instagram they delete your comment. Instead of reaching out to help, their solution is to delete. Super. read more

Zero stairs, as you can see in other views the paint on the railing flakes off almost immediately, after two months of asking they sent another one which also started to peel immediately. They either don't know how to powder coat or just have zero quality control. Will never work with them again and would caution anyone thinking about it. read more

Purchased my stairs about 2 3 months ago needed 4 more treads and I paid $985 for the original staircase that came with 10 treads for four more treads they want to charge me $800. Their customer service are some of the worst I've ever encountered very rude straight up front. The following day a manager did call me the prices were still too high for the treads and the shipping is over inflated either by this company or the shipping co. So here's a picture of my stairs sitting not usable and we have to go outside in the winter to get into the bottom of the house Merry Christmas Paragon stairs. Mr. knapp are you happy with your customer service? read more

We had never engineered or designed anything ourselves before, and we worked with Melissa Soliday , who made our experience a well worth completed project! We had a lot of neighborhood advice and input , but my husband and I stuck to our designers plans and worked as we were able! Thank you Paragon for hiring Melissa! read more

CUSTOMER SALES, NOT SERVICE. First of all, Paragon is just Salter Stairs. That doesn't mean much, they're nicely built staircases it seems to me. The Paragon designer was friendly and knowledgeable and the stair came pretty quick ......but once they've cashed your last check. The stairs I purchased were almost $15,000 with the $5,000 upgrade for teak treads for the marine environment in which I live. One of the teak panels (the largest one) warped and then split IN LESS THAN ONE MONTH after the stairs were installed, despite having followed all the instructions they sent for the care of the wood. Within a few more weeks at least half the stair treds had started to form cracks and splits. They pledged to replace the broken panel at the top of the stairs but then their customer service department vanished. Zero responses and the replacement tred has never arrived 6 weeks later. $15,000 unfinished product.b Basically do not buy your stairs from this company. There's a ton of other makers. read more

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Worst customer service ever. Product was delivered damaged with missing parts, customer service refused to replace the damage and missing pieces, but said that we could repurchase them. Ridiculous. read more

Paragon Stairs - Assembly required but no instructions or inventory list included. - Decks & Railing Near Me - Collegeville, Pennsylvania

I reached out to Paragon. Had a sales person call me back to discuss. I sent house plans to her as requested for review, and she was to set up follow up meeting 4 days later. No meeting was set, no communication, and no follow up. When I called her direct number, Im not sure if I spoke to her or not, as the person that answered was not at all interested in my business. Good looking stairs, but I guess i will need to go somewhere else as if this is the customer service before the sale, I can only imagine what its like after. Would not recommend read more

Let me preface this by saying I have only gotten a quote! I hate when people review poorly not based on the product; however, I got a quote months ago and this company was the only one I gave my email address to in a long time, and then suddenly I got flooded with a crap ton of terrible, and extremely inappropriate, spam emails trying to take my money. I have been filtering out the spam for months and they're still popping up. I even emailed them to try and get my name off the list and, of course, got no response. The man I talked to was very friendly and personable, but now when we go to add a spiral staircase next year I will NOT be using them because of how ridiculous it is for them to sell my email, along with the fact that it is extremely expensive. read more

I purchased a set of spiral stairs from Paragon in May 2021. The salesperson by the name of Blaise Kadlec was helpful up only the time he made the sale. Afterwards when the problems began, he was dismissive and short in his text responses. In August Paragon sent me an email that the stairs were going to be delivered by mid-September. Because I was going to be out of town on vacation and my contractor was not ready to install them until October, I called Paragon and they confirmed with me that they could hold them for a couple of weeks. The person I spoke with assured me that was not a problem. However, two days after I returned from vacation in mid-September a guy rang my doorbell with the stairs. They sat in my garage for almost a month and of course when I called Paragon they admitted I called requesting that they be held but shipped them anyways. Clearly the person who assured me that holding them was not a problem did not do his job. Once my contractor began the installation was when we realized that some of the materials were not made correctly. I will list the problems one at the time. 1. No instructions were included with the stairs. I had to call Paragon and they had to email them to me. 2. The holes in the base plate were not drilled perfectly round. My contractor had to drilled them to make the lag screws go in. 3. The lag screws sent by Paragon were the wrong size bolts (too large) to fit in the holes in the baseplate. 4. My contractor had to cut off the column extension post because the post was the same height as the sleeve, and it wouldn't allow the finial to slide into the sleeve. 5. My contractor had to grind down the landing platform where the railing attaches because the post sleeve, which holds the finial, wouldn't slide pass this tip of the landing platform. 6. My contractor had to filed down inside ALL 10 treads where they have been welded and drilled for the set screws to screw into otherwise the treads wouldn't slide over the column. 7. A baseplate cover did not come with the materials. Overall, if you can find another company to purchase your spiral stairs do so. DO NOT do business with Paragon. read more

Purchased staircase for off the grid cabin in northern maine... they are beautifully manufactured. Our salesman Scott was very excellent and worked with us through the whole process from start to finish. read more

purchased spiral stairs. Waited during 7 hour window for delivery. no delivery. Delivered it later in evening without a signature; they said was required. called paragon. they were haughty and basically said stuff any concerns you have. I prefer to do business with good customer service. am disputing my charge to get full refund. read more

BUYER BEWARE!!! I purchased $15k worth of spiral stairs from Paragon about 1.5 years ago. It was a lengthy process, because of the details of my custom house project, but after a lot of effort I received the kits. Unfortunately I discovered the balusters sent did not match the style I ordered. Paragon was fast to fix the problem and send new. After receiving the new balusters with the correct end joint design that fastens to the handrail, I thought all was OK. Fast forward some time (due to my slow builder) and now that we're ready to finish install, I discovered the balusters had incorrect fastening points for the interim spiral rail cables. The replacement balusters now do not allow me to attach the cables. I contact Customer Service and they spend the better part of 2 months giving me one excuse after another until finally telling me they cannot help me, because they don't make anything that will address... their issue. I purchased a design from them (mind you... Paragon's option) that supposedly never existed. I paid more money for this option and got nothing but grief and now I must use the ugly product. They didn't even offer to credit me back money for this design option of their's that didn't exist?!!! read more

I ordered a staircase in the spring of 2020 and pre-sales support was great. In addition, it arrived relatively on time. However, the platform of my staircase was shipped with the incorrect orientation relative to the spiral. Luckily, in my case the stair platform was still usable by changing the orientation of the stair landing. It meant the approach to the staircase on the lower level was in a different spot than planned, but it worked out fine. In addition, I was missing some key hardware for my balusters. Customer service did send me the parts I needed, but it took over about 6 weeks to receive them. In the autumn of 2020, I ordered matching handrails for my loft space. Again, I found pre-sales support great. However, once my order was placed, my sales agent (Blaise) totally ghosted on me. No replies to emails or requests for order updates. I complained about this to customer service who told me that sales agents don't respond to customer service issues. While I certainly understand that sales agents are not customer service agents, common sense and common courtesy says that they hold the customer relationship and should at least reply to a paying customer's email; even if to say they don't know the answer. If nothing else, sales agents could forward messages to customer service or direct them to the individual/department that can help them. The customer service agent agreed that it should be that way, but admitted it's not. By the way, my handrails arrived 7 weeks late with no explanation or reason given, and they left out a critical part of my order (a complete section of handrail). I have yet to install them, so I'm waiting to see what else will be wrong. I hate to be negative, but I'm confident there will be something else wrong! Similar to what others have said, pre-sales customer service is great, but after the order is placed your sales representative will ignore you. Customer service will answer your calls, but they don't seem to know much and will only offer to call you back with an order update after they check into it. That would be understandable, except of all the times I called I only ever actually received one returned message in the form of an email. I can't recommend this company. read more

Get new sales assistants for starters. Amanda was rude and arrogant ....basically talked us out of purchasing from the company. Maybe we should thank her though, sounds like we dodged a bullet based on many reviews we've come across. read more

Do not order from this company or its partner Salter. We ordered our spiral stair on 10/10/19. Over three months later and we still don't have a stair we can use to get to our bedroom. The following were issues with our order 201852. We order The Barrot for $4,765.00. We paid a premium for it to be IRC 2012 code complaint. 1. Delivered 10 days after our original delivery date. 2. Zero communication from Paragon about the size of the handrail when delivered. FYI, it's 10' wide x ~20' long. 3. Multiple issues with the order: a. Metal baseplate cover crushed under weight of stair. They are going to provide a new cover that will go over the old crushed cover in two pieces and expect the client to adhere the pieces together. b. The baluster and column sleeves do not come predrilled to receive the riser limiter. We purchased a code compliant stair but without the holes to receive the riser limiter the product is not code compliant. Paragon expects you to drill into circular metal with self-drilling screws to make the stairs code complaint. c. The top platform arrived with incorrect hole locations. This has stopped us from being able to install the handrails, line rails and riser limiters. This is following Paragon Stair's internal quality assurance phase. When I was provided a drawing of the new platform for approval it had multiple errors, which I commented on within 24 hours. It had multiple holes in the incorrect location. 4. Delivery of the new platform is taking over a month. The original ship week of 12/30 has now been pushed to week of 1/20 and was communicated via e-mail (a phonecall would have been more courteous). Paragon has not offered compensation to pay for re-install of the stair. They are cutting us a check for $120.00 for removal of the old platform. They say the delay for the new platform is that steel manufacturer's plant is down. Paragon is not locating a different manufacturer to expedite the delivery. My last e-mail to them was 12/27 to ask that they source the platform from another provider. I haven't heard from Paragon in over 9 business days. So glad I paid a premium for a code complaint stair that is "make it code compliant on your own" and will be over 2 months delayed. I'm reaching out to them tomorrow to make it clear that I need the correct platform by 1/24/20 with no exceptions. I have family coming to town 1/27/20 (nieces ages 3 and 6) and currently this spiral stair is a huge safety hazard/liability in my home. read more

I agree with the other reviewers who noted that customer service ends as soon as you send your payment! I had excellent communication before hand; then zilch a day after I paid when I relayed a request from my contractor to cut railings by a few inches. Even though the railings could not be shipped for a month after I paid, a modification (I'd included a range of a few inches in measurements in my drawings) couldn't be made 24 hrs after. I would have paid extra for the service. read more

I was worried after reading all the negative reviews, but couldn't really find another reasonable option for spiral staircase. Ordering and working with designer was very good. Even though the initial designer quit the company in the middle of working with me, the new person picked it up and worked with me through a few changes to get to the right design. The biggest worry for me was installation. When I ordered, they had the installation option, which was key to my decision. They have since removed that option. And they even asked me if I can install myself after I already payed for it, but I really wanted their installer who (in theory) knows what they doing. None of contractors I know wanted to deal with it. So in the end they stuck to the installation process. The installer who showed up was very knowledgeable and experienced. They new what they doing and did a good job. I love the way the stairs look in the end. There's a couple of minor quibbles I have, but truly minor and not even noticeable. I would recommend it if you can get them to install it. Looking at the installation process, I definitely wouldn't want to do this myself. read more

payed for a galvanized spiral staircase for our deck. The stairs were delivered missing the center support. Once they found the center post it was not galvanized. Its been six months since it was delivered and not a single phone call back from the company. I made multiple calls to customer service and no help from anyone. I had to paint the center post in order to prevent rusting since we live a few minutes from the beach. Also, the cut edges of the metal were not de burred so the corners and edges of each stair had to be filed in order to minimize the chance of cuts and scrapes. I do not recommend using this company. read more

I would give them zero stars if I could. I am tired of playing nice with these people. We ordered spiral stairs on July 26. It is now August 29. Order has been lost for one month. After dozens of phone calls to the company, no progress has been made. They lost the product, yet WE are the ones hunting it down and making multiple calls to the customer service reps and shippers. As well as the sales rep, Len Casey, who has done nothing. He Made one email inquiry and passed the buck. They make a sale and move on. This delay has held up the remodel of our home and has caused us money due to the delay. We are literally the only people following up on a lost shipment. Which is not our responsibility, yet we need the product. It still has not been located and the company has done nothing to follow up unless prompted by us. It's a shame because we have purchased from this company before with good results. read more

Iam a general contractor, and one of my clients, order an spiral exterior stairs for her house. That was the most poor work I ever see in 35 years of doing construction, so expensive, and a poor quality control. And she complained about it, And they just ignored her. I definitely don't recommend this company products for your home. read more

The stairs come in a large box (about 3'x4'x5') and is well laid out. The instructions are well written and I pretty much installed the stairs single-handedly. The top platform is pretty heavy and I needed help holding it place while bolting it in. Otherwise, it's pretty straight forward to put together. It looks great and Paragon were very helpful with any questions or problems. The only negative I would throw in is the handrail. I bought the aluminum rail and it comes in a coil that you have to un-coil and shape to the balusters, which is very hard to do. I pretty much destroyed it trying to shape it and ended up ordering the vinyl handrail, which is a breeze to install. So save yourself the expense of reordering the vinyl and just order it first time around. Also, if you order the black metal stairs, they're primed, not painted. They look fine primed, but understand that the primer will wear off the steps under use and since it's steel, will rust very quickly. I painted the whole thing with Rustoleum spray cans and it came out great and doesn't take as long as you might think. Overall, great stairs, great quality and great price. Highly recommend! read more

Paragon Stairs - Decks & Railing Near Me - Collegeville, Pennsylvania

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i would rate this zero stars if I could. absolutely terrible. the stuff showed up damaged with half the pieces missing or damaged and it was three weeks late. none of the parts fit together and the costumer service was terrible. it was described by one of our friends as a "dumpster fire of a company". don't buy it trust me. read more