Reached out had an appointment and then never showed or communicated. Unfortunate because the store…read morewas always good. No reason for lack of communication!

Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Jason did a great job repairing and cleaning a clock passed down to me that was in rough shape…read more Very pleased with the quality and outcome of his work. Shows that he takes pride in his work!

The price for repair is quite high. Also, the man who does the repairs hasn't returned my text…read moreinquiring about a problem that I am still having with my Clock.

Grandfather clock had not been serviced properly for many years and maybe had never been serviced…read morewell. Also, I recently moved it with me to a new city. I'm thrilled that the clock is now working and chiming beautifully thanks to Back in Time Clock Repair owner Patrick Russell. The chimes had not worked for years, and the pendulum needed a repair. The clock now seems to be in great working order, and I'm very pleased with Patrick's work. I appreciate his strong work ethic, and in my opinion, fair pricing.

Grandfather Clock stopped working and needed cleaning. He showed up on time and disassembled the…read moreclock and cleaned it up in about 2 hours. I've had the clock for 25 years and it sounds like it's brand new. I thought his price was very reasonable. He even looked at another wall clock and told me what was wrong with it gave me the part number so I could order it. He also told me it was easy to install and I could do it myself.

First time in a Kendra Scott for my friend's birthday and wow I loved the selection! I loved that I…read morecould choose my own stones and styles and metal color. A unique experience. The staff was really great and very helpful! We were treated to mimosas and snacks as well. My stylist was Chanelle, she had designed a beautiful pair and then I was able to hand pick the exact stones I wanted. 15% discount for the party but they also offer teacher, military, first responders discounts as well as their famous 50% off birthday reward. I would definitely visit again!

Beautiful store, great selection and service was excellent. Starla (if the receipt is correct) was…read morevery welcoming and helpful.

This place was amazing. Madison specifically worked with us and was so welcoming, patient with my…read moreindecisiveness and was very personable. She even worked to find us a way with not so great credit (young mistakes) and never once seemed judgemental or frustrated. We went to a big box store to try on a ring they didn't have in stock at paramount before making a decision, and they were so cold and unwelcoming. Also, 3x more expensive. We didn't really plan on purchasing that day but Madison made it so easy and the pricing at paramount is UNMATCHED so we did! Thank you guys for providing an experience of my dreams :)

They can and will rip you off be aware be careful. I took…read moremy anklet 2 toned gold anklet to get the latch replaced it still had the original latch when I dropped it off. when I received it back initially *they have replaced the latch with a much smaller one that was inappropriate for the jewelry * and removed the two-tone finish, and returned it to me like it was nothing. I paid them even though I told the cashier "I did not think this was my jewelry" because it did not look like it did when I dropped it off . I came back later because the small latch had broken. They said they would replace it for free, and they would give me back another latch to replace the one that I dropped off. *After I brought it to their attention that I had pictures of my jewelry previous to dropping it off it was two toned, * they acknowledged it & replaced the two-tone finish on one side of the anklet instead of both. obviously I've been overcharged for the service. Approximately $100 worth of gold, that was about the price that I had to pay for them to replace it, and basically make my jewelry less valuable. Initially everyone was so willing to help me but today when I showed up after the many times that I've showed up to inquire about receiving my gold latch back or my refund the redhead assistant didn't even acknowledge me. I sat there with my service animal. Waiting. And to humor me and add insult to injury she gave me the same response that she does every time I show up "I've called the headquarters and I've called the repair and nobody's giving me an answer" It's been over 6 months and I feel like a "debt collector" because I am obviously owed. I asked her to Simply refund my original Money you couldn't do that either so after 6 months obviously they don't want to give me my money back or the gold latch I was told my the manager I would receive. Lies.

Absolute nightmare. We were helped with getting my wife a ring it was perfect. Then it needed…read moreresized and didn't realize it would take almost 2 months for this to happen. Then once it was returned the stone fell out. During this time we found a ring I wanted, it was perfect listened to a spiel and did the paperwork for about an hour and a half with the so called manager. He put thr order in and on the day it was supposed to show up he didn't do the order. This is ridiculous. They absolutely have the worst customer service and have no empathy or Jack for anyone they just sell their products and chill in the background. Absolute nightmare.

One Star Is Too Generous I would give less than one star if…read moreI could. Where do I even begin? My wedding ring took over a month to be resized. That alone is unacceptable. When I finally got it back, it lasted about two weeks before a stone fell out. I then had to wait another month for it to be repaired. The entire point of a wedding ring is to be able to wear it, so thanks for that. But the issue that truly pushed us over the edge happened when my husband and I were shopping for his wedding band. Because my engagement ring was purchased from Kay's, I went there specifically to make the process easier. I went into the store multiple times, spent hours looking at rings, asked questions, and made sure we found something my husband genuinely loved. We discussed financing, credit, payments, and every other detail. We were there when the ring was supposedly ordered. We even had paperwork completed and discussed the specific date each month that payments would come out. We were so excited that I literally put "Hubby's ring comes in today" on our shared calendar. That day came. No call. I had my husband call the store to make sure everything was okay. The same manager who had personally helped us through this entire process answered the phone. And then we found out he never ordered the ring. We spent hours and multiple trips to the store handling this. We trusted that the person managing the store had actually completed the most basic part of the transaction: placing the order. In the most condescending way, his response was just, "oh sorry." There was a window for forgiveness, but this comment proved he did not care about our service, the outcome or if we ever returned. That might be acceptable if someone forgot to order a $20 item. This was a $4,000 wedding ring that we had spent considerable time selecting and arranging financing for. Even more frustrating is that if this had been any other employee, I would have asked to speak with the manager. Unfortunately, the person responsible was the manager--or possibly the assistant manager. Tall guy, short/unusual name. I wish I remembered it, because I would absolutely include it. Definitely not a man who is deserving of managing a store since he's incapable of doing the most basic part of his job. I've had great experiences with Morgan, but if this is the man in charge of your business, we will never be back. I work in the ER. If I make a mistake at work, people die. Do better Killeen. Most of us are military families. I will also be contacting corporate to make them aware of what happened. We trusted this store with incredibly important purchases, and that trust is gone.

I wanted a necklace made using my mother's wedding ring. They made an absolutely beautiful piece…read morefor me!! Very elegant, simple. I couldn't be more pleased . I will treasure this piece! Thank you so much.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

I appreciate Treasures reach out to me. They suggested I bring in the jewelry and possibly be able…read moreto do the work a little less expensively. You don't see that often.

Great customer service Bought 7 different objects from…read morechains earrings and rings, They're good to help you with anything you're looking for

Donna was extremely helpful in determining the actual values some of my deceased wife's pottery…read more She examined several boxes of pottery and provided an estimated value of each item, even showed me the method used for evaluations. She made reasonable offers on items which she was interested in purchasing and made suggestions on how to sell others. She indicated that some higher value items should be offered for auction. She could have made low offers on these items, but chose to give me the opportunity to obtain a higher dollar return. It warms my heart to know that there are still honest and trustworthy people like Donna around.

Excellent Service & Valuable collectible Mahogany Bedroom set enjoyed for many years…read more When looking for Quality / Salado Creek Antiques is the perfect place to shop....