Updating review -still horrible service and establishment! No respect for customers. Have been waiting for furniture to be delivered since May of LAST YEAR! They urged me to PAY CASH AND PAY ASAP. I handed the CASH immediately and yet still no phone call, no updates, no emails etc. I have had to call during lunch hour, afterwork and weekends just to obtain feedback . THE WORST EXPERIENCE I will report this business immediately because I have been patient enough. Not even a phone call to provide updates! At this point I do Not want Anything to so with these people NOR this business but they refuse to get back to me. The owner doesnt answer The owner didnt call you back? Someones mother died boris-I am only in on Tuesdays-I will call you back. I promise to call you on Monday. I promise to call you on Tuesday Excuses excuses! Just want my cash back. Disgusting and unprofessional! read more

Beware! They are robbers! Bad ones at that, I ordered a sofa in December it never came to my house, never shipped, tried to get my $$$ back $2499 yes $2499 and this loser owner says to the credit card company that I ordered it and won't refund $$$ but it never shipped wtf! Honor is best policy in business and this business isn't honorable! I WILL get my $$$ back but beware u will not have a good experience with this trash ass company! read more

Paramus Furniture and Dinettes - This is the order I never received, just sits in limbo, loser - Furniture Stores Near Me - Paramus, New Jersey

Great store. The furniture was delivered on timely basis. Zack was not pushy during the sales process and we were able to choose the pieces on our own accord. White glove delivery service guys were very careful in bringing upstairs heavy furniture pieces and then assembling them. Highly recommended store with wide selection. read more

I walked in there not expecting to find anything. I not only got new kitchen chairs, bar stool chairs , dinning room chairs, a new buffets and a new couch!! The sales team was wonderful and helped me make so many decisions. I did have one chair that came in defective-- I didn't notice it till days later-- I called them up and without any hesitation he changed it for me a few days later. The best thing was that I got everything quickly!! Even the delivery guys were beyond friendly!!! And the most important everyone was wearing masks!!! I highly recommend this store. I feel like it's the best kept secret!! read more

Great service! We had shopped around for high quality bar/counter stools that were super comfy and didn't have much luck online or nearby stores. Came across this store as we were driving and so happy we stopped! Zach was so friendly and patient in answering all of our questions (and there were many) and was never pushy on us having to buy anything. We wanted ours custom made so he gave us 2 really nice loaners in the meantime that they dropped off for my parents. We got our counter stools within the timeframe they promised. My parents are super happy with them in their new home and they are so incredibly comfortable! read more

This is worst place to shop. The furniture is poorly made, but what really sets it apart is the horrible customer service. They will con you into things you don't need, lie to you about delivery, and be hostile when you call them. I know because I'm living it. There are tons of places to shop in Paramus for furniture. DO NOT give this place your hard earned money. read more

Unbeatable prices partnered with speedy, problem free delivery. Such a pleasure to work with again from beginning to very quick end!

Called to ask status on my order, even though they were open, refused to help, asked me to call tomorrow and just hung up. That's rude. I paid for my item. Haven't received my item. It's been way past my delivery date. You owe me a polite explanation. I am your customer. read more

This place is the best. After shopping the rest of the furniture stores up and down Route 17 and Route 4 we walked into Paramus furniture. My wife and I found a bedroom set that we loved and the price was much better than any of the other stores we looked in. Ismail and Zach are gentlemen, they provided excellent customer service, white glove delivery and honestly we couldn't be happier. I would recommend this store to everyone and I will be back when we need something else. read more

Called the store 2 weeks ago to receive a quote on a dining room table the store posted on facebook. The seller over the phone quoted me $1,500. I drove today from Brooklyn to Paramus to come to the store to see the dining room table in-person. The seller quoted me $2,600 and said that table is no longer available to see on the display. He wasn't even able to pull up the description on the computer. When I asked him about the price I got 2 weeks ago.. He basically laughed in my face and made a comparison of buying a Mercedes verses a Honda. The seller didn't even offer a discount and there were signs all over 50% off. Disgusting customer service and ridiculous prices. read more

All the staff were great and such a fabulous selection of pieces. Unbeatable prices for quality furniture and quick delivery. Ordered a leather sectional for our new home and it came within 2 weeks. Free delivery and the delivery men (Gabriel and Magno) were excellent!! Moved our old furniture to another room and helped us make the new sectional fit perfectly. Would definitely recommend. read more

Had a wonderful experience purchasing furniture for my living room, dining room and master bedroom. The service was great and in the times of this pandemic they were safe and clean. I am enjoying what I bought as they are comfortable, good to look at and made very well. It took time to receive these custom-made pieces so they gave me some loaner items in the interim. Really helpful! read more

Great furniture. Gabriel and Magno were super helpful and swift with assembling the new furniture in the house. They also helped arranged as I requested. Super happy with the furniture and delivery as well. Highly recommend. read more

Awesome service. Easy communication. These guys came in and installed everything for us with no issues. Would reccomend to anyone.

We are upset about their services, unprofessional responses, and quality of the furniture. We had lots of complains about them. First of all, we finally got our furniture after 5 1/2 months of waiting which they promised us 3 months. They kept saying it was customized, and it took time to make it. On top of that, they had no control of country who made the furniture; they could not say anything to them to push the order. By the way, we ordered a customized sofa set from NORDIC, Germany. We paid about $4,500 for a set. We thought that the quality would be great, but they were not. We found out the fabric on the arm rests turn to wrinkle when we adjusted them. We did not think the similar sofa in the showroom was like that when we adjusted the arm rests. They are horribly looked. We sent an email to Paramus Mega Furniture, but it seemed that their server are down and cannot receive my email. We also sent it to Casa Eleganza where the warehouse is at, but we got no response after almost 2 weeks. We did not call them and complain, because we kind of know they could not fix them. They might would apologize. That is about it. What an experience! We attach some pictures read more

Paramus Furniture and Dinettes - Bad quality from NORDIC, Germany??? - Furniture Stores Near Me - Paramus, New Jersey

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I bought a full bedroom set from this store and my set was delivered within a couple of weeks. My sales person advised me, that the nightstand was on back order and will be delivered to me in about 6 weeks from the date of purchase. Following my numerous phone calls to the store, the night stand was not delivered even in 3 months time. I called the store manager Zack, and asked him for discount, since I was waiting so long for the delivery. Zack got upset with me and told me to call him back, well, when I called him back, in 1 hour, he was gone for the day... what a horrible customer service. The sales person told me that the store would not offer any discounts in my case. Well, finally, I got my delivery, that took place exactly 4 month from the purchase date. read more

This place is awesome! I drove all the way from NYC to find a dining set and was not disappointed. We went to several other stores before this one and when we got here, not only did they have all the ones we already saw, they had A LOT more! Ismail helped us find the perfect table for the price we asked him to say under. He was not pushy and gave us excellent customer service. I strongly suggest you check this place out. Even if they don't have what you want in stock, they will get it, quickly! read more

Customer service doesn't get any better than this place. They take the time to understand and accommodate their customers needs. I was never pushed or pressured into a sale! In fact, they made buying furniture fun! We ended up buying a dinette with 4 chairs and even came back to get 2 more chairs. They really do go the extra mile and I am definitely coming back here for by bedroom furniture too! read more

There needs to be a 50 star rating. It just doesn't get any better than this. I had to purchase many rooms of furniture. They offered the BEST SERVICE, THE BEST PRICE and the NICEST SALESMAN anywhere. One of my sofas had a tiny mark on it. A repairman was sent to me in Annapolis, Maryland and fixed it. Perfectly. What was an extremely stressful time for me was made so much easier dealing with such a reputable and easy to work with company. Every call was returned. Every questioned was answered. Zach is FABULOUS. SIMPLY FABULOUS. He said they just want to make their customers happy. Well they did it. Don't hesistate to purchase anything from them. Sight unseen my furniture was perfect. Thank you from the bottom of my heart. Tricia Stark. read more

Never going to shop there again! Furniture came damaged, was lied to about replacements being ordered, When orders arrived I was not informed. They were also very rude read more

I have gotten so many compliments on my furniture. This place has great contemporary furniture and their customer service is excellent. My sofa had a little rust on the bars behind the head rest and my fab salesman, Zac had it replaced. I was very pleased. He even gave me a follow up call afterwards to make sure everything was ok. read more

Never buy furnitures from here. I purchase dining table from the store and had a terrible experience. When dining table was delivered, we realized there was some damages to it. We kept following up with the company but they are not very responsive. I sent email many times and no reply. I called them couple times and they always tell me they will call back and never got a call back. What's worst is one time one of representatives named Zak screamed at me when I complained that they are not responsive. He raised his voice over the phone very aggressively so I told him "I am your customer. I am really busy with working and really don't have time to keep calling you back so can you settle this soon?" And he was like "yeah everyone is busy". I am extremely angry for the way he talked to me and screamed. He was extremely rude. I will never buy anything from here and also will not recommend any of my friends to shop from read more