Total garbage. bought leather sofas fell apart when no one…read moreused it Chinese garbage. it's cheap don't even respond to issues don't buy here it's made 2 look good for 2 weeks then use it. falls apart

Came here looking for furniture, but i guess nothing piqued my interest. I guess the style and the…read moreinventory that they were carrying didnt suit me...

As soon as I entered the store I was approached by Jamel. I had anticipated a difficult time making…read morea decision about what kind of TV to buy to replace the one that had conked out but he took me straight to the department, pointed out the different ones and their features. With plenty of information as well as looking at floor models, the process was quick and easy. The service following delivery was great, as well.

PC Richard has been my 'go to' for over a decade. The experience had always been top notch, until…read morenow. I ordered a 24k BTU AC for my 85 year old Dad, it was installed a week ago and did not work from the outset. I've placed many calls to service and visited the store in Paramus (again) over the weekend. I have not received a single return phone call. I have one auto-generated email. Looking for a new 'go to' appliance business.

My parents purchased two recliners and a reclining couch from Raymour & Flanigan in February 2024…read moreand also paid for the Platinum Protection Plan to ensure long-term coverage. Unfortunately, less than a year later, all pieces were already pilling and fraying, which is unacceptable for furniture at this price point. The furniture looks like it's a decade old. One recliner's motor stopped working. In July 2025, a technician came out to inspect the chair and said a replacement motor needed to be ordered. When he returned in August, he arrived with the wrong motor and, rather than ordering the correct part, told us he would "make it fit" and forced it into the recliner. That repair failed. My mother reached out again in November, and another service appointment was scheduled, but the technician did not come out until over a month later, in December. At that visit, the technician explained that forcing the incorrect motor had stretched the wiring and caused the wires to pull out. He took photos and advised that if the recliner had not been unplugged, it could have caused a fire. He himself was shocked that another tech would have done this, knowing the risk it posed. On January 8th, my mom received an email stating that the correct motor part was still unavailable. As a result, this recliner has now been broken for months, despite being fully paid for and covered under warranty. We've submitted multiple service requests and emails documenting these issues, and nothing has actually been addressed yet. There were times we had to put in 3 or more requests before even getting a reply at all. For comparison, we own a chair from Bob's that is 10 years old and remains in far better condition than this set. I am extremely disappointed in both the quality of the furniture and the lack of follow-through on warranty service. Given the repeated delays, failed repairs, and documented safety concerns, I am hoping someone from Raymour & Flanigan customer care or management will reach out to review my mom's case and provide a prompt resolution.

I love this location. everything is clean, spaced out, priced well, and lots of inventory. Loads of…read moreparking and hours are good. Despite being a discount store they provide financing and on the spot credit report lookup. They also have bathrooms for customers

So far - So good. After many trips to the store and being…read moreunable to decide, I finally chose my bed. I have delivery scheduled in 2 days so I will update my review then. I first met with Mike who was extremely helpful, knowledgeable, and friendly. However, every time I went back he wasn't there. Alex helped me each time thereafter and he was great! He wasn't trying to sell me the most expensive bed and seemed to be very honest with his answers and opinions. This was a big investment so I am happy he made the experience a very pleasant one! I will add pics when I receive the bed! Hopefully the rest of the process will go as smoothly as the purchase!

I had a really pleasant experience with a gentleman named Alex who helped me find what I was…read morelooking for within my price range. He was knowledgeable and made the process very easy for me!

This service company does excellent work. I was very impressed with how quickly they got back to me…read morewith an estimate and how quickly the work was scheduled and completed. Don't hesitate to use them - you will be extremely satisfied! My technician was Bobby. He steam cleaned carpeting that was extremely stained and it looks great! Thinking of calling him back to clean kitchen floor tile grout because he did such an awesome job on the carpet!

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

Came here to check out what was available. Most of the stuff didnt pique my interest...read more

One of the most horrific customer experiences i ever had with any retail…read more You only know how good the company you are dealing with when something goes wrong. the frame on the sectional was broke and under warranty. 5 weeks of phone messages and no returned calls. I had to go in person to get assistance. They came to replace the poece and didn't have it on their truck. Another wasted day. 17 phone calls to get this fixed and a total of 2 months and 1 week. The phone systems are all automated and you can't speak to anyone. never had a customer service failure at every level in this organization and it wasn't just one mix up it was from start to finish. And i still don't have the replacement piece Stay away from this furnitire company unless you want a headache if i can give it a zero i would

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

I bought the 2002 Duxiana bed. This was about 20 years ago. I can tell you what will happen to the…read morebed. It was insisted I buy the $1000 extra top pad but admitted it was UNNECCESSARY for the bed. I have all of the details in writing and the letters bec had read on twitter that the company will try to take down these reviews- Long story short, DO NOT buy anything from this company. If you read the one star complaints, I can CONFIRM, you will find exactly what I would have written here. It is exactly my story, different store. The bed is not worth it and the warranty is a scam. Also search twitter or just around you will see the same. The bed with little use in a few years develops pockets that don't spring back. Every little thing I tried to say they countered with " you didn't use the pad so we don't know if its covered" or anything they could to get out of the warranty, they ended up sending someone and not following up. Please. The pad wasn't even necessary. I was sold by advertising display the name etc. DO NOT BUY.

Amazing store, fantastic service and the best night's sleep ever! Thank you Juliana I am so happy…read morewith my bed now it's hard to get out of it!! The best mattress ever - and forever!! Great design and the best night's sleep you can get!!