Incredible staff. So kind, helpful, and informative. They walked me through the issues I was…read morehaving and explained what was a safety issue and what could wait a bit to be repaired and what had to be done immediately. They honor their warranties and are excellent to work with

Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.

If I could give 6 stars, I would. Tom (Tommy) saved our bacon, big time. We called AAA, but were…read morelooking at a 2-3 hour wait! Tom arrived within 15 minutes of our call on a holiday weekend. His service was above and beyond and we were back on the road home in no time.

Always comforting to know they exist. Best service available.read more

My first time there and they were great. They checked out my car and diagnosed the problem. Got a…read morequote, agreed to the job and picked up my car the next day. They mentioned it didn't take them as long as they first thought and it saved me quite a bit. About $175. Really appreciated the honesty and the savings. They are very busy, they do quality work and are honest. Highly recommended.

From the owner: Chuck and Meredy's is proud to provide honest and reliable service…read more Chuck & Meredy's Auto Service specializes in providing you with the best auto repair services in Big Rapids, MI area. Whenever your vehicle is giving you problems, we are the company that'll get it repaired as quickly as possible. Our ASE-certified technicians are committed to providing you with quality service and workmanship at great rates. Give us a call today for the best auto services in town!

They recognized me and gave me different options of what kind of tires to look at. Very personable…read moreand friendly. Very quick service too!

I was traveling from Grand Rapids to Traverse City and my tire pressure warning came on about 10…read moremiles south of Big Rapids. I stopped at a gas station and filled the one tire that was low. It appeared there was a nail in the tire. I lost 3 PSI in 10 miles again so stopped in Big Rapids. Tried the chain right off the highway but they were a 2 hr wait. Called Big Rapids tire and they told me they could help me out right away. So friendly and quick! We were back on the road within a half hour! Can't begin to thank them enough for their assistance and friendly demeanor. A true local business that seems to care about their customers.

Ken and Zac were amazing. I needed emergency work done on my vehicle as I had a trip scheduled for…read morethe next morning. Ken was able to get right to work on my vehicle. Ken and Zac customer service was amazing and had me in and out in about an hour. I would highly recommend these guys. Thanks again for helping a "damsel in distress "

I always take my vehicle here and it is quick and great service each time. Both oil changes and…read moremechanical repair!

Johnson's is the best place to take your vehicle if you want it fixed right at a fair price. In one…read moreweek, I asked them to repair my older 2011 Cadillac so I could donate it to a veteran. They installed four new tires and four new tire sensors, and repaired the exhaust. Because they knew it was for a good cause, they even took $200 off the labor. Then they inspected my newly purchased Cadillac. They found problems I never would have discovered myself and negotiated nearly $1,000 worth of repairs with CarMax. They put my license plate on for me and spent half an hour teaching me how to use the car's safety features. When everything was finished, they told me, "You bought a good car--and now you have a great car." I love these people. They are hardworking, honest, helpful , and they know cars and trucks like nobody's business. Thank you, Greg and Chelsea--and the handsome mechanic who finally taught me how to turn on my radio!

I can't say enough good about this place. I brought my car here after my mechanic of 19 years was…read moreunsuccessful in properly diagnosing it. I explained everything that was going on and they agreed with my husband's Google search that it was likely from the body control module. When I tell you this car has been a puzzle for these guys for the last 3 weeks I mean, I'm not sure how they managed to keep their cool and convinced themselves to keep trying. They were well within justification to tell me to come tow it away and be done with it. I put 266k miles on this car in 9 years. It could easily have just pooped out but this is the most problems I've ever had with the car. Anyway, 3 weeks, calls in to GM and Chevrolet and still no answers but they didn't give up and at the end of 3 weeks I have my car back and it drives like new! I also couldn't believe what it ended up costing after all that trouble. I am so grateful to this repair shop and they probably just gained a new customer. I love my old mechanic but I'm not sure he can handle these new fandangled mostly electric cars.

I have interacted with many of the auto repair shops in Big Rapids, and ABC Automotive repair is by…read morefar the best. Fast, friendly service and extremely reasonable prices. Highly knowledgable mechanics. A+.

This was the fastest convenient service I've had they pulled up to my place and got to workread more

I cannot tell you how happy I am with the quick, efficient service-which I scheduled from a…read moredistance on behalf of a child. Not only were the repairs done for a great price, but the repair man also came to us, so we avoided having to figure out how to get a tow. Although we had some last-minute payment snafus, he worked with me to make sure things were taken care of. I would add an extra star if I could for dealing with an 18-year-old child who needed detailed instructions on how to find the info about the car. Make that an extra two stars for patience in addition to the extra dealing with an 18-YO star. Do not hesitate to use 7 Days a Week Mobile Auto Repair.

I stand by these people they give the best prices and are the best mechanics I have ever seen. I…read morewill not bring my car to anyone else, they are very honest and trust worthy. I have a job that takes me all over the place and I told them I needed it in a few day and they helped me out and make sure I had it within the few days. They are the most friendly mechanics I have ever met.

Took some tires into the store to mounted on my Jeep. They told me the tires wouldn't fit, but…read moretried to sell me new ones. Went to a different place and the tires fit just fine.

Big Rapids Location…read more Poor customer relations. Poor follow through, get passed from one associate manager to the next having to re explain everything AGAIN to another sales rep. Got told by a manager who claimed to have 41 years experience that he'd call by 10 a.m. the following day. He didn't call. I called at 10:20 only to hear, "oh, he's on vacation". Had to re explain to yet another "manager" whom I'd never spoken with! After a heated exchange and my asking to speak with the owner I got a text saying, sorry we got off on the wrong foot, and stated I could reach out if interested. I both called and texted, NO RETURN CALL OR FOLLOW UP. This location is a joke.

My car was having some electrical issues so I brought it in for diagnostic testing. I scheduled an…read moreappointment online and reserved a loaner car but when I got there they said they didn't have anything unless it was for something major. Luckily I didn't live far away and they had someone give me a ride home. Diagnostic test was $160 which I was charged for and paid. The problem is that they couldn't complete the test because I had stuff in my car that was in the way. If they had told me that I would have emptied it out but the first I heard about it was when I went to get my car. I had to pay full price for a partial diagnostic test that didn't tell me what was causing my problems. The oil pressure sensor is bad which AutoZone had already told me for free which is not causing the problems I was having.