Big Rapids Location…read more Poor customer relations. Poor follow through, get passed from one associate manager to the next having to re explain everything AGAIN to another sales rep. Got told by a manager who claimed to have 41 years experience that he'd call by 10 a.m. the following day. He didn't call. I called at 10:20 only to hear, "oh, he's on vacation". Had to re explain to yet another "manager" whom I'd never spoken with! After a heated exchange and my asking to speak with the owner I got a text saying, sorry we got off on the wrong foot, and stated I could reach out if interested. I both called and texted, NO RETURN CALL OR FOLLOW UP. This location is a joke.

My car was having some electrical issues so I brought it in for diagnostic testing. I scheduled an…read moreappointment online and reserved a loaner car but when I got there they said they didn't have anything unless it was for something major. Luckily I didn't live far away and they had someone give me a ride home. Diagnostic test was $160 which I was charged for and paid. The problem is that they couldn't complete the test because I had stuff in my car that was in the way. If they had told me that I would have emptied it out but the first I heard about it was when I went to get my car. I had to pay full price for a partial diagnostic test that didn't tell me what was causing my problems. The oil pressure sensor is bad which AutoZone had already told me for free which is not causing the problems I was having.

spoke to Mark on April 10 about renting a mini excavator. He said they have a Case 36B available…read morewith a trailer for $600 cash otherwise they would have to charge sales tax. I said I would check the calendar and get back to him. April 10 I texted him to pencil me in for the weekend of May 3, 2024. He said sure. April 25, stopped at the business before they were opened to look at the machine. Texted Mark again on April 25 and said the Case 36B looked perfect and I was still planning on it and he replied sounds good. May 3, 2024 around 11 am I texted Mark to verify when I could pick up the machine. I got 2 texts from him, 1 at 11:10 saying this afternoon and a 2nd one at 11:12 saying 3-4 pm. I said great. At 12:44 Mark called and said "it's gone" Said he must have had me down for the wrong date. Nothing else available and no apology offered. Conversation ended. I'm out over $200 for diesel fuel, 15,000 lb rated hitch ball, fuel for the 180 mile round trip to the work site and other misc expenses.

Bought a truck .. had issues with the starter within the first week .. tried to use the extended…read morewarranty they had me purchase , lame !!! Doesn't even cover 50% of parts and labor , they have loopholes to get out of everything .. called the dealership and I got , well it started fine on the lot .. ya this was by far the worst experience you get with a dealership of this caliber ,... I recommend you look elsewhere .

I bought a vehicle from them and was told it was from it was from Texas and had no rust and no…read moreproblems yet I've had a broken frame twice in the same spot and it has lifter knock and more i am very displeased and now that I'm asking them to make this right because they lied so i do not recommend going to Paris auto they are thieves and liars

I had a great experience! Adam Williams is a straight shooter with big personality! He listened…read moreto my wants and needs and he did deliver! he made the selection and process easy. He answered all my questions in detail. Adam goes above and beyond to help. Outstanding attitude with a sensational sense of humor.

These people are absolutely criminals and should be shut down. Jeep sales you a warranty that…read moredoesn't cover anything important. All they do is make excuses for why it's not their responsibility. The Cherokee is absolute trash vehicles. Leaking roof for 30,000 dollars. My 2014 Nissan was 100 times more dependable.BE WARNED

Lisa was great. Assisted by the manager Lenny. Together they make a great team. I have…read moreresearched the vehicle I ended up purchasing for some time and when they had a great 'deal' this month, the outcome was perfect. I felt my trade in price was fair. The transaction was smooth. Couldn't ask for better service. This is my 2nd purchase from your company and I will definately recommend you to friends. Thanks for this opportunity.

My sister and brother in law just bought a used car from this dealership 2 weeks ago. They were…read morehaving problems so took it in and found out last night when the engine blew as my sister was pulling into the parking lot at work that they obviously didn't fix the problem. So now they are carless again and out $3,000. We grew up in the area that this dealership is and have heard years of bad reviews about this dealership and the other dealership in Big Rapids, Marco Dodge. Constant poor service. Someone should report them to the better business bureau. My sister now wishes she had done a better job of talking her husband out of going to this dealership.

Total and complete waste of time dealing with this jackass. Lies through his teeth and sells shitty…read morevehicles that he half ass paints. Dont waste your time with Heatland motors. These guys will screw you at every turn.

Incredible staff. So kind, helpful, and informative. They walked me through the issues I was…read morehaving and explained what was a safety issue and what could wait a bit to be repaired and what had to be done immediately. They honor their warranties and are excellent to work with

Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.