Finding exactly what you need in a place like this is hit or miss because it depends on what people…read morebring in. In the other hand, customer service should not be hot or miss and it wasn't! It was great! This past visit I asked the woman at the counter about finding a certain type of shoe. Not only did she tell me where to go, she actually walked me to the back and showed me the rack where that type of shoe was being displayed! She was very kind. On top of that, they actually HAD exactly what I was looking for and exactly the right size, almost brand new for less than half of what I've been seeing Online, etc. I always give Kid to Kid a try before buying things new! Thank you, kid to kid staff!

DONT DO BUSINESS HERE…read more Sellers, beware. You can have a lot of items, in good condition, clean, barely used. They will give you jack shit money wise. I had two full totes of good condition, clothing, blankets, and a few play toys, and they gave me nine dollars total. They offer you the option to wait in store for them to price your items and you are allowed to decline the sale if you'd like, but the typical wait time is estimated to be 45 minutes to an hour of just walking around the store waiting for them to look through your stuff. The other option is to leave your items and they will text you when they're finished, but you don't have the option to decline the sale after that, you can take what they won't buy home or they will "helpfully" donate them for you. In reality it actually took them 4 hours to send me a price, which I now can't decline, and my two full totes of items became $9 cash, BUT DONT WORRY you have the option to instead do store credit, a whopping 20% on top of the cash price and put your money back into the hands of the crooks who robbed you in the first place. They basically scare you out of waiting for them to price out, so that way you have no option but to leave and can't back out. Sell your items elsewhere or you're basically just giving them away, hell for the price they give you might as well actually just donate your used items.

Where do I start? All I can say is ONE name!! MICHELLE! MICHELLE!! MICHELLE! She's the BOMB! I'm…read moreJUST leaving from purchasing my bed and I'm MORE than happy with my purchase. Purchased extended warranty and the price was SUPER good! I told her I would come back and I did and she was MORE than helpful and patient with me. Layed on a few mattresses and then found the perfect one for my size. Coming from a previous car salesman just know that Michelle is an EXCELLENT saleswoman! I advise EVERYONE to make your next furniture or bedroom purchase from this place! Very welcoming staff and did I mention MICHELLE!?? Sister is the BOMB!

After 4 years i learned the type of rug that I was looking for was called a rabbit rug!!! They have…read moremany types and it is INDEED "GLAM" Furniture! Bonnie helped me and was very attentive and we chatted most Friendly Customer service I've ever had!!!

Outstanding service from start to finish! She was professional, knowledgeable, and incredibly…read morehelpful throughout the entire process. Everything was handled quickly and efficiently, making the experience smooth and stress-free. This is by far some of the best customer service I have ever received. I truly appreciate her dedication and excellent communication. Keep up the fantastic work!

Good customer service and good quality furniture. Free delivery also they set up your furniture.read more

Associates in the store were so helpful and made the couch buying process quick and easy! I ordered…read moremy couch on Saturday and it was delivered by Tuesday at 1pm. The white glove delivery service is 100% worth the $119 charge. Everything came pre-built, wrapped in Saran Wrap, and placed exactly where I wanted! The best couch I have found for $600- so comfy and high quality fabric!!

I walked in and was instantly greeted by two employees and offered refreshments! They gave me a…read morequick run down and then let me browse the floor freely and without interruptions which was wonderful, as most furniture stores do not do this. Tayla was super sweet and helped me narrow down my choice and was able to answer all 10000 of my questions with a smile I really appreciate her help today! The furniture was super comfortable and they have great deals! 10/10 would recommend coming to this location.

Stay away. They will not stand behind the return policy they have online. Anything shipped to you…read moreand when you find out that these are for "IMAGINARY PLAY" when you call to get a return authorization code, you will hear condescending language stating things like "yes, we are sorry that you thought you were buying a grand piano." Well no kidding, I didn't think 80 bucks would get me a grand piano. Good luck with KidKraft, apparently customer service stops at the sale, and they know darn well that they are selling junk; you can tell when you call them.

Kidkraft has the worst customer service I have ever experienced. Their agents are rude, curt, and…read moretotally lack customer service training. I tried to leave a review on their website and I received a message saying my review would not be posted because it did not meet their criteria! This is the reason why you only see good reviews on their site. They won't post any negative reviews. I returned a dollhouse two weeks ago and still have not received a refund! Product is poorly made and kidkraft will not stand behind their product. Managers are also rude so it all starts with management. Attitude of agents reflects leadership! Also they require you return items via fed ex & the cost to ship item back is normally 1/2 price of what you pay for product. Luckily I knew someone who worked for fed ex so I was able to ship item back for a fraction of the cost. I was told I would get a shipping label by an agent but heads up they don't issue one So shipping back an item is on you! Hold times are unusually long and agents can never give you any answers! They say they will send a message and someone will call you back. Two weeks later and still no call back! I would never do business with kidkraft again! Additionally I've looked on eBay for product and all being sold second hand have broken parts so it's an indicator that product lacks quality! Decided against purchasing product altogether! Avoid wasting money and go elsewhere!

It took us 10 minutes to walk their showroom floor…read more They lack mid century modern furniture. They have too many of the traditional styles and bulky furniture. Definitely not our style.

Firstly ask for Jeff Moses. Great sales associate. Even…read morethough I came in with one idea of what I wanted, a free wandering around for a bit on my own, I found something better. Jeff helped me weigh the pro/cons and out the door! Good natured sales person who made the experience way better. Thanks Jeff!

We went into furniture row this afternoon looking for a chair for my husband. And they had a pretty…read morelarge selection of chairs. And the lady who waited on us was wonderful. She worked with my husband until he found the exact chair he was looking for. And it was at a great value too. We are very pleased at the service and the value we got. I would recommend this place to anyone looking for furniture.

bought a Lazy Boy recliner from them and it is not a good chair. The manager refused to work with…read moreme on exchanging it for a different model. Also, we wanted a different color from what they had in the store so they ordered it making it a custom order, but, the color was wrong and they still refused to work with me. I won't ever go back

I have to hand it to Pottery Barn and Pottery Barn Kids over the years. They have done a fantastic…read morejob keeping up with the times and keeping people on the forefront of times with their home decor. If you're not a do it yourself person, now they even have design services to help you out. On this visit to Pottery Barn Kids I learned a few things. One of the things that I learned is that they have branched out into customizing dorm rooms for college kids. They have a whole service that will design your room for you or you can buy pieces in the stores for your room. What a great concept! I know when I was in college I did not have a clue on how to decorate my room. Consequently, it was Joel drab and boring. These folks could really help me out if they would've been in existence back in my day lol. Although my kids are grown, it was fun to shop and look around at what the latest offerings are today. I do have grandkids, so the possibilities are still there. It's just I'm not the decision-maker anymore. Lol. Some cool things that I loved for nurseries were that they had cloud pendant lights, and a moon light as well. I was thinking how much fun those could be in decorating a nursery. When I was there, they were kind of closing out their summer offerings, and beginning to put out their fall and Halloween decor. I am a big fan of Halloween, so I was kind of thrilled to see their decor that they were coming out with. They're very nice sales. Staff told me that over the next few weeks they would be continuing that phase and that they would be a lot more fall and Halloween decor coming out. I would be remiss if I did not mention the great customer service in this place. You are typically greeted as you enter in the door and welcomed to the store. It's not a cheesy sales person greeting like you're get in some places. It's a genuine. Hey, I'm here to help you if you need any help. Anyway, it was a very enjoyable trip to pottery barn kids, and I think them for letting me dream about the possibilities! Review. #2093

It's been years since I have been in a Pottery Barn Kids store, and I forgot how wonderful it is…read more My kids are all grown, but I stood there trying to figure out why I would need to buy new kids furniture. Their designs are whimsical and fun, and the bedding and curtains are vibrant and lovely. The staff was very friendly, and answered my questions quickly (I wanted to know when their Halloween was coming in). They do have a few Halloween decorations, and I was told more is coming into the store soon.

10/10 facility and owners! They have amazing food trucks that come in, and Non-alcoholic drinks!read more

Fun vibe and game nights are the best! Good food trucks to get food! Outside and inside seating.read more

After a bad experience with The Colony location we came to the Frisco location. Our salesman was…read moreDaniel at Frisco. Look for him when you want a honest salesman that tells you everything upfront like the 48 hour rule. Unlike The Colony location whom lied about splitting commission because our original salesman was not there the day we returned and wanted him to get credit for the sale. We were not told about the 48 hour rule as well. We asked if we could change our minds without penalty and Brian Torres said yes which was another lie. The Colony store then said we can give a credit and not return our money so we spent it at the Frisco location and brought more items. Daniel at the Frisco location service was excellent and he took his time with us so we made excellent selections.

Ask for Mayowa. You will have a great experience there with him as your guide! Honest funny and…read moresmart! We came in looking for a daybed and he recommended the 4 piece sectional marcola couch with pull out sleeper. We loved it! The price was great even for online orders! Which honestly it is hard to find this level of quality online let alone for this price! Excited for it to ship! If you buy the whole thing they give $50 off the ottoman if you want that.