This was the most unprofessional and horrible experience I've ever encountered. We are scheduled to move into a home in 3 days. I've taken hours to arrange and coordinate services such as electric, cable, phone, water, etc... I've paid thousands in deposit, rent, and fees. I have been approved and have booked the movers. After several phone call, assurances that everything was on track, today, I was informed that the house is no longer available. Now, I find myself and my family without a place to live. I am utterly devastated. read more

We rented a Park 52 condo in North Tacoma for a year. We had a good relationship with our property manager, LJ, during our lease, although maintenance services were pretty unresponsive. Upon move out we cleaned the place very well and hired professional carpet cleaners as the lease specified. Our property manager told me that the place looked good and there was no damage, although she found a few crumbs in the drawer. They then wanted to take almost $400-$500 of our deposit for cleaning and a second carpet cleaning. We fought this because it is against tenant laws. They kept a couple hundred, but returned the rest because they felt a judge wouldn't rule in their favor. Their policy on security deposits is very unethical and borderline illegal. We had photos and emails to support our argument, but it shouldn't have come to that for a place we left in great condition. read more

From a property owner's point of view these guys are first class. We've had Park 52 manage our Tacoma area property for almost ten years and have never had a problem. I would highly recommend them. read more

I don't even want to give this place a star but had to in order to publish my comment. This place is an absolute joke and WILL NOT BE HONEST WITH YOU. Sandy their head manager is nothing short of a disgrace to society. Her and her office is nothing but a scam and once you talk to her (if she even will get back to you) you will understand. I went into their office to talk about a work order I place almost a month ago and I SAW HER behind the desk, only to have the receptionist tell me 'umm, she isn't here'. Sandy is a very low and rude person and was not accommodating whatsoever. I warn people all the time to stay away from PARK 52 all the time and be warned that if you choose to go through them you will be highly disappointed and upset. I was warned before I rented through them and gave them the benefit of the doubt. Worst decision ever. read more

I would like to thank Park 52 for the management of our townhouse in Fife, WA over the past 6 years. They did a great job on vetting out the renters, had only 2 renters that have lived in our place and have always stayed on top of fixes that needed to be made. And now after the 6 years of renting our place out, we are selling our townhouse to the renters. I would like to thank Carrie Jakeman who has been our managing broker for the past few years. She has been on top of everything - from email, to phone calls and we appreciate all that she has done for us. She was the one who made this sale possible for us and we really appreciate it!! Thank you Carrie and Park 52! read more

Ok honest review no bias. I still live here but certain things erk me and this last one was enough I felt like writing a review finally. I live at phillips road the pointe. Apartments are nice but imo overpriced for what you get. We are paying 1017$ for a 2/2, which the price has gone up from 970 when we moved in thanks to the utilities, not park 52 fault, but I've had a work order for my broken dish washer for 2 weeks now no reply. They DID build the rest of the fence I requested to stop the drifters from passin through so good on them, but the parking is fucking awful. I think for this price the high end apartments should get at least ONE reserved spot. We have 8 big spots for 4 apartments, which the lower end people always park in for the space. I'm not paying over 1k to park half the complex away by the landlords place that has 14 spots no one parks in because a whole 4 people live over there. One reserve spot won't cost them and for no assigned spots no covered spots only 2 washers and dryers per half the complex stop being so damn cheap. The cabana no one ever uses there's nothing there. Make guest parking over there with all the empty spots and let the people paying rent have theirs. Spray reserve on the little stoppers in the spots AT LEAST we deserve them for paying 350$ more then the rest of the place. But with a whole 2 out of 5 stars on most park 52 reviews they have issues it's obvious. If more people read these maybe they'd grasp it and live elsewhere. For the costs you are not getting really anything. They do charge you for a reserve sign but it should be part of the total rent. ONE. This was just my rant after having my spot stolen for the 30th time and my broken stuff. First world problems I know but it seems fair doing it this way. If I was in charge I would, so easy. Plus the doors are easily kicked down being made of paper and strangers walking around suspiciously, which is why we moved up stairs after having our stuff stolen off our porch a few times one by a neighbor I know for sure the rest just passer bys. The land lord is a nice lady I have no problem with, the company up top is just cheap about certain things except the fence I again thank them for. I'm just really butthurt about the parking situations and small utilities like laundry room. Also trash can be a problem as the truck driver drops half the trash and leaves it plus other tenants are pigs and leave theirs everywhere. read more

These are some of the most i'll willed and unprofessional people in the property management industry. Do not, and I repeat, DO NOT, rent from them or give them your business if you have the option to. Not only has my family given them business to rent MULTIPLE homes over the course of the years, they completely discriminated against myself and my boyfriend because he is self employed and largely gets paid in cash which doesn't fit into their "standards"... even though he has over 20k in the bank??? Provided his 1099 and tax return. They didn't believe he makes as much as he did and tried to say he has "non verifiable income"! I am mind blown at this! In my 7 years or perfect rental history I have never been treated with such disrespect and made to feel like we were absolute trash from this company. Stephanie and Carrie specifically handled the situation HORRIBLY, and would not work with us at all. When we tried to appeal this they intentionally did not respond and Carrie even hung up on me after abruptly telling me she "has no time to deal with me right now". I would really love some answers as to why we were not worth your time? Is it because we are people of color? We don't fit into your bubble? Who really knows. All that I know is the standards they think they have, they should look inward at how they treat people as it likely disproportionately limits BIPOC from even getting an opportunity to move into certain neighborhoods. Also all of these women should choose different careers! Especially if they don't like working with people and choose the path of disrespect. read more

NOT MILITARY FRIENDLY We loved the house we occupied except it was drafty and we never could get it warm. The realtors never had maintenance come weather strip the doors. They also never came to check out why the garbage disposal kept shorting out. I was always told to press the reset button. Maintenance was sent out for some other issues though. Also, even though there is a military clause in the lease requesting 20 days notice, we all know the military does not always give much notice. We were approved for a house that could only be held for 10 days. Our lease was up in 14 days. This company could not waive the 20 day notice and charged us a full month rent and utilities because of a 6 day difference in the notice to vacate date and the actual end of the month. I can honestly say we did not "sit on this information" and just not report it. I let the realtor know before I had even left the post housing office. So a six day gap cost us 1600 in rent and utilities. If you are military STAY AWAY from this realtor. The houses are nice and the workers are friendly but they are not fast at all when it comes to maintenance. They do however, expect tenants to be fast with their rent and requests. We had a great experience until we did not renew our lease then the attitude of the realtor changed and pro-ration was not offered. I am sad that six days ruined my professional relationship with this office. read more

Beware of this company. I listed my property with this company to rent in the summer where I was told it would be rented between 30 and 60 days. After signing the contract I got contradictory information from the listing agent, unprofessional emails with bad grammar and misspellings throughout. After over 70 days and less than 10 showings of my property I cancelled my contract. I only received my reserve back, none of the "marketing money" which is used for them to take handheld digital pictures and list the property on their website. I listed the property myself on Craigslist and after those postings they got calls to show the property, oddly convenient. I also received random text messages from my property manager that were intended for others. Absolutely unprofessional, they come across very willing to help when they are working with you to sign the contract but after that they make a rapid spiral downward. I contacted the owner after cancelling the contract with my concerns and copies of the emails I received and got no response from them. To owners (as I don't know anyone who has rented from them) beware BEFORE you sign your contract. You will lose all the money you put down and you have to stay on top of them to do their job. read more

Park 52 managed a unit for me for the last 8 years. As an owner, what I want in a property management company is to not be bothered and for them to handle everything. They did. I only received the rare request to approve some appliance maintenance issues. I never had to deal with tenants or issues with the unit. When I finally took back the keys to the place, I was pleasantly surprised to find the unit in much better shape than I would have expected for 8 years of renters. read more

Anyone that is interested in dealing with a disingenuous, crooked, and inept company should definitely rent from here. This is our experience: 1. We moved into the house that was owned and managed by a single person, not yet Park 52. A security deposit and first and last months rent was paid at that time. At the end of the year, the house was again sold to another individual. 2. When the second person owned it, the house had flooded but due to his vacation overseas, he had not had the flooding problem addressed until 2 months later. That was 2 months of sloshing through wet carpet. We have a written agreement between us and this man that states that since the flooding hadn't been addressed, our rent for those 2 months would be waived. 3. Soon after, the property was again sold to Park 52. During the transfer, there was no walk-through performed by them and apparently no transfer of records between the last owner and them. This was apparent as the woman on the phone had no records of our initial security deposit nor the last months rent that had been paid upon first moving in. 4. Arrangements had been made over the phone that we would pick up the deposit in person since our new apartment is near their office. This however did not reach the property manager? When we had stopped by today, they told us that we still owed 2 months rent (they obviously do not have the agreement about the flooding from the previous owner) and we owed for various damage most of which was pre-existing. How would they know the condition of the apartment before and after we moved in without a walk-through after transfer of ownership? The sheer ignorance on their part is nothing compared to their desperate, dishonest attempts to withhold and grasp for more money that they are not entitled to. If you see their logo on a sign, run don't walk. read more

I'm currently a tenant and I find their service really great! Maintenance is on top of everything. Very kind and friendly people. Love our location and look forward to a long, continued relationship with this company. Sorry to see people experienced issues, but hopefully everything continues as good as it's been. read more

I've been in my home for almost 16 years. The four plex sold and Park 52 took over management and they could care less about tenants or their needs. They are currently price gouging me out of my home, raising my rent an extra $300 more per month in 2 years. I got in touch with the previous owners just to make sure I have all my original paperwork, because this company seems shady enough to try to bleed even more out of me once they finally push me out. I get it, it's a business, and your business is clearly to turn over tenants. They're greedy, their employees are greedy, their clients are greedy....and sometimes those people are one in the same! Trust me when I say, steer clear of any and all of their properties. Conflict of interest doesn't even begin to cover it and your loyalty and tenancy means nothing!! Tell your friends, I know I'm telling all mine, and as much of the internet as I can! read more

I am a home owner that was looking to rent a 4 year old, 4 BR, 2.5 Bath, 2088 sq. ft. house in a gated community in Spanaway. When I first put my house on the market, I hired Park 52 to advertise, rent and manage my property. If you don't feel like reading the rest of this review, consider this...in 3 months of advertising my property Park 52 failed to show my property even one time. I have a beautiful home and was frustrated that nobody had even come to view it; frustrated enough that I decided to advertise on my own on craigstlist. Two hours later I had a showing request and nine days later I signed a lease with a nice family to rent the house. During that time I had several other interested parties as well. To be fair, when I put the house up on craigslist, the rent had been dropped $200 from the original. However, the rent was fair to begin with (similar houses in the area had rented for the original "high" price) and, frankly, the people I rented to got a pretty good deal. I honestly feel like Park 52 stole $300 from me. Park 52 structures their compensation a little differently than most property management companies. They ask for $300 up front for advertising costs, but don't charge half or a quarter of the first month's rent like most places. Since half of my first month's rent would be over double the up front advertising cost, this sounded pretty good to me. Also, of the companies that I interviewed they seemed the most professional and helpful. I was wrong about that, as the $300 worth of advertising got me zero and the free advertising on craigslist got my place rented. This might sound crazy but I have to wonder if Park 52 just signs way more houses than they can actually rent, collects the $300 and then rents the ones they can and, "screw the rest of them!" Colleen, the property manager I worked with, was always friendly and almost always got back to me in a timely manner. However, she obviously wasn't making the renting of my home a priority. After nearly three months working with Park 52 and not having our house shown once, my wife and I decided to give them one more week and then switch companies. At the time, I had already placed my house on the market, and had received interest in the place. The person that I ended up renting to (let's call her Q) had already contacted me to let me know that she was interested. As we were still working with Park 52 I originally gave Q Colleen's number and instructed Q to go through Colleen. Q later told me that although she left several messages with Colleen, Colleen never got back to her. I called Colleen to tell her my concerns and let her know that she had one week to produce results or we would take our business elsewhere. I also explained to her that our financial situation didn't include paying the additional cost of our mortgage and tried to impress upon her that our house needed to be rented by the time we moved. Of course, she wanted us to stay with Park 52 and she assured me that she was working with a couple that was interested in our home. However, her actions didn't match her words. In the week between that call and when I ended my business with Park 52 Colleen didn't call or contact me once to update me on the property or any prospective renters. Nor did she answer or return the calls from Q, whom Park 52 probably could have rented my place to and therefore, kept my business. A few days prior to the deadline I set, Park 52 called to set up 2 x viewing appointments for my house. "Finally," I thought, "I made myself a priority." Think again. Both appointments were canceled last minute. I found this strange, since this had happened on two previous occasions. Three months on the market, 4 x viewing appointments, all of which were canceled last minute. Considering everything else that happened I actually found myself wondering if they had made "fake appointments" to forestall me leaving. I am not accusing them of doing this. However, it is telling that they made me that suspicious of them. To top it all off, when I sent an e-mail to Colleen to officially end my business with Park 52, I got an out of office reply stating that she would be on vacation for the next week. Usually people set up vacations in advance, so I can hardly fault her for going on vacation when she did. However, considering that 1) I had expressed how important it was to me to rent my house on time (within 5 days of her return) and 2) I had threatened to take my business elsewhere unless I saw some movement on renting my house, I would have expected her to at least call or shoot me an e-mail to let me know that she would be gone, tell me who I should speak with while she was gone and reassure me that they were working to rent my place. read more

I am a home owner that was looking to rent a 4 year old, 4 BR, 2.5 Bath, 2088 sq. ft. house in a gated community in Spanaway. When I first put my house on the market, I hired Park 52 to advertise, rent and manage my property. If you don't feel like reading the rest of this review, consider this...in 3 months of advertising my property Park 52 failed to show my property even one time. I have a beautiful home and was frustrated that nobody had even come to view it; frustrated enough that I decided to advertise on my own on craigstlist. Two hours later I had a showing request and nine days later I signed a lease with a nice family to rent the house. During that time I had several other interested parties as well. To be fair, when I put the house up on craigslist, the rent had been dropped $200 from the original. However, the rent was fair to begin with (similar houses in the area had rented for the original "high" price) and, frankly, the people I rented to got a pretty good deal. I honestly feel like Park 52 stole $300 from me. Park 52 structures their compensation a little differently than most property management companies. They ask for $300 up front for advertising costs, but don't charge half or a quarter of the first month's rent like most places. Since half of my first month's rent would be over double the up front advertising cost, this sounded pretty good to me. Also, of the companies that I interviewed they seemed the most professional and helpful. I was wrong about that, as the $300 worth of advertising got me zero and the free advertising on craigslist got my place rented. This might sound crazy but I have to wonder if Park 52 just signs way more houses than they can actually rent, collects the $300 and then rents the ones they can and, "screw the rest of them!" Colleen, the property manager I worked with, was always friendly and almost always got back to me in a timely manner. However, she obviously wasn't making the renting of my home a priority. After nearly three months working with Park 52 and not having our house shown once, my wife and I decided to give them one more week and then switch companies. At the time, I had already placed my house on the market, and had received interest in the place. The person that I ended up renting to (let's call her Q) had already contacted me to let me know that she was interested. As we were still working with Park 52 I originally gave Q Colleen's number and instructed Q to go through Colleen. Q later told me that although she left several messages with Colleen, Colleen never got back to her. I called Colleen to tell her my concerns and let her know that she had one week to produce results or we would take our business elsewhere. I also explained to her that our financial situation didn't include paying the additional cost of our mortgage and tried to impress upon her that our house needed to be rented by the time we moved. Of course, she wanted us to stay with Park 52 and she assured me that she was working with a couple that was interested in our home. However, her actions didn't match her words. In the week between that call and when I ended my business with Park 52 Colleen didn't call or contact me once to update me on the property or any prospective renters. Nor did she answer or return the calls from Q, whom Park 52 probably could have rented my place to and therefore, kept my business. A few days prior to the deadline I set, Park 52 called to set up 2 x viewing appointments for my house. "Finally," I thought, "I made myself a priority." Think again. Both appointments were canceled last minute. I found this strange, since this had happened on two previous occasions. Three months on the market, 4 x viewing appointments, all of which were canceled last minute. Considering everything else that happened I actually found myself wondering if they had made "fake appointments" to forestall me leaving. I am not accusing them of doing this. However, it is telling that they made me that suspicious of them. To top it all off, when I sent an e-mail to Colleen to officially end my business with Park 52, I got an out of office reply stating that she would be on vacation for the next week. Usually people set up vacations in advance, so I can hardly fault her for going on vacation when she did. However, considering that 1) I had expressed how important it was to me to rent my house on time (within 5 days of her return) and 2) I had threatened to take my business elsewhere unless I saw some movement on renting my house, I would have expected her to at least call or shoot me an e-mail to let me know that she would be gone, tell me who I should speak with while she was gone and reassure me that they were working to rent my place. read more

I have used Park 52 for not only renting a house in Tacoma, but for selling it. I have had only great service and help in 1. getting reliable renters, and 2. in selling the house. Carrie Jakeman represented us in the sale and did a really outstanding job. We had several buyer problems arise, requiring sophisticated negotiation. She dealt with each issue really, really well. I would use her again in a heartbeat, and recommend her highly. read more

I'd give 0 stars if I could. During my time renting thru Park 52 I was harrassed and accused of having extra people living with me. Even after having impromtu inspections. Maintenance was mediocre when and if you could get ahold of them. After I turned in my 30 day notice I tried to schedule a final walk thru only to get no response. 6 months later I get a bill for $1500. read more

I decided to go with Park 52 after sitting down with them. They were very pleasant, helpful, and accommodating to my schedule. After I decided to go with them, I saw many negative comments. I guess more people with negative comments write more so than positive. I am glad I did not back out and trusted my instincts. Within 24 hours my house was on the market for renters on many different websites. Within 72 hours we had appointments for showings with two showing up within that 72 hour period. Within a week we had an application in and two weeks, a signed lease. This was done professionally and very quickly. Additionally, any time I call or email I get a quick response and my questions answered. Now I am not a renter and cannot comment on how they are with that area. However, as far as getting my place rented, they were fantastic. I highly recommend them. Ryan read more

Horrible, horrific, terrible company!!! Warning to all: DO NOT DO BUSINESS!!! They are shady, sneaky, and do whatever possible to get money (unfairly & unjustly). Far from trustworthy, and their professionalism is SERIOUSLY lacking!!! I did not choose Park 52 as a rental management company, rather, they were forced upon us when the new owner of our complex so brilliantly chose them to do business with ... Could not be more disappointed and frustrated with all interactions. I've lived in the same unit for over a decade and call it home, but as more frustrations pile up, I feel no choice but to find a new residence - one without the name Park 52 associated. As you have surely read in countless other negative reviews involving this business: BUYER BEWARE!!!! If you're a potential renter - even if you really like a home - think twice before moving forward!!!! read more

Phone was answered second time i called, judging by previous reviews i was very lucky. Person who answered phone was nice, but i needed LJ, all i needed is some info, i felt that LJ was rude and was not nice or friendly. Never been to the property, not going there now for sure. I'm sure everyone has a bad day, so maybe it was hers, but I'm not going/calling again to check that... read more

Had a fantastic experience. The rental agent we worked with was friendly and informative. The rental/move in process was quick and effortless. read more

MM. Park 52 is very quick to respond to our needs. They saved us a great deal of money in handling a water problem that we had by sending their experts out quickly diverting the water and solving the problem. As a board member I am very glad to have Park 52 to rely on. read more

THIS IS THE WORST PROPERTY MANAGEMENT COMPANY IN THE NORTHWEST!!!!!!!!!!!!!!!!!! It took them two weeks to run my application to get approved. After waiting about a week and a half i called them to get my holding fee back as well as cancel the application they told me if i cancelled the application the holding fee wouldn't be refunded. Not only was i on a time limit with my move out date but if i got approved i would still have to wait two days in a hotel with my family until a Monday(the first being on saturday) to move into the house because they "don't allow move-ins on weekends because its inconvenient for their staff" If i were a home owner i would never hire this company to rent out my home. Nor would i ever rent from this company!!!!!!! Be Smart! Use a different Agency!! read more

They rented me an apartment with assigned parking. My spot always had another tenant parked there. I complained to Park 52. They ignored me for a month. I complained again and they argued with me on the validity of my complaint. Then they put the responsibility on my shoulders by saying I have to call a tow truck to have the car moved. A tow truck can only remove a vehicle from a lot with a contract or the owners presence, so I can't make that happen. So basically, instead of just issuing a letter to the tenants reminding them to not park in other people's places, they ignored me, then argued with me, then sent me away with no options to get what I am paying for. Looks like I get to play Sue the Dummies again. Weeee! read more

this place absolutely sucks! no other way to say it. I was approved over a year ago. make a long story short I'm getting a divorce we thought it was going to work out. I paid the rent for a whole year even though I own my own house. well the marriage did not work out I found another apartment that 52 manages. even though I've paid my mortgage and my rent on time for forever. My credit got a little screwed up and I told Park 52 that and they said fill out the application so I did and I showed him that I have nothing outstanding oweing and they still denied me. didn't even offer for me to pay first and last or higher deposit or a cosigner they were rude and very unprofessional. I I doubt this review will do anything. but for peace of mind I am just giving you fair warning read more

Don't bother going through the application with this company unless you have excellent credit, as that is the ONLY thing they base their tenants from. We scheduled an appointment to see a house, the agent scheduled another potential tenant to see the same house directly after us. The second tenant managed to get the application in first and we were the backup application, despite seeing the house first and being the ones to schedule the appointment to begin with. We asked if we could transfer our application to another home they had because we desperately needed a place. They said yes, but we had to wait 2 full days to see the home. We see it, decide it's for us and paid a $310 holding deposit, on top of $80 in screening fees. Get a call the very next day saying our application was denied due to credit, despite us making over 4x's the rent! Now we're out the $80 for application fees and won't get the $310 back for another 7-10 business days!! $310 that we need to find another home. Unless you have great credit and don't mind dealing with shady practices, do not bother wasting your time and effort with Park 52. After my experience and reading the other reviews, I am convinced that Park 52 must make a profit by charging $40 per applicant and denying everyone without excellent credit. read more

I rented a condo through Park52 in downtown Tacoma for 2 years. My experience with them was excellent. They were friendly and easy to work with. They responded quickly to questions and the few issues I had. Carrie, the manager for my property, was awesome, and Samantha, the superintendent, ran a very nice building. The building was safe, clean, and superbly maintained. I only left because I moved out of state for work. When I arranged the termination of my lease, they were very flexible in showing my condo to new prospective renters around my schedule. And finally, they returned my entire security deposit within just a couple of weeks of my departure, a sure sign of a great leasing company. I would definitely rent through them again. read more

If you read nothing else after these words, heed them: STAY AWAY. Seek housing elsewhere. Seek rental management elsewhere. Revisiting nearly three years later, as I am finally clear of this god-awful company. Yes, I felt strongly enough to actually edit a review from 2012. You're welcome. If I could award zero stars and a penalty, I would. I'm going to take on a second job as a dentist, because dealing with Park52 is like pulling teeth. It took MONTHS and a complaint to the BBB to get a final estimate for the costs to repair damages to the house when we cleared. Every single interaction took over a week. On at least one occasion, over a month. On a my favorite call, I had to listen to some rude fool in accounting talk over me when I demanded the return of an extra $2000 I accidentally paid for the next month's rent. (I'm not a lawyer, but I'm pretty sure that taking money for services not rendered is called theft.) But they can afford to run down the clock and grind me down, because they have the money and the lawyers. It's clear, some of the delays were from spite. Others were because one person went on vacation and no one else could step in. Still others were probably simple incompetence--some repairs weren't even ordered until 60+ days after moving out. Unacceptable. I have younger kids and dogs, as well as a 70-hour a week job, so yes, the house needed touch up work inside. We asked for courtesy inspections so we could make easy corrections (mostly young kid-damage and a scratched up section of the high traffic area of the hardwood floor). Shelena would call and say she was ready to come to the house--in a couple of hours. I'm at work, and my wife has plans. No, you can't come over without us because the dogs are there, and that defeats the purpose anyway. This happened at least twice. She was also rude to my wife (who happens to speak three languages--of which English is the third) and her friend when she finally got to the house. In 14 years, I've never once seen my wife pick a fight or get worked up. If anything, I've urged her to get more firm in her dealings with people. That right there says a lot about you, Shelena. You basically talked over her and blew off her requests to explain what you were talking about or why you were going to charge us for repairs on specific items/areas because she's not a pro in the English language. You're a small, crappy person. That's as polite as I can be. We got a "legally sufficient" "preliminary deposit report" that was literally some round numbers scrawled on an invoice which somehow added up to the security deposit plus an extra month of rent I accidentally paid when I didn't contact the bank in time to cancel auto payment. Seriously, it was that poorly done. W for hardwood damage, X for carpet and paint, Y for yardwork, Z for blinds. Oh look, what a coincidence, it adds up to the money we already have from you. 142 days later, after whittling away all the wear and tear and BS (carpets wear out, and they weren't great to begin with 3+ years ago; the paint was bad when we arrived, and we noted it upon move in) and the bogus charges (I didn't make the hardwood flooring shift, the appliance refurbs were bogus, the yardwork was put in to round out the estimate) and the math errors, I finally received an invoice for less than half of the original invoice and less than 1/5 of the preliminary estimate. TL/DR: Worst experience with any company, ever. Park52 even beat out Chrysler's shady dealings on a lemon law vehicle, which I did not think possible. Congratulations, you're first at being worst, Park52. ORIGINAL REVIEW from Fall 2012: Hey, if you want to go with a company that is completely unable to return a phone call or answer a question the day you call, then you've hit the right place. I should have known better, but with the requirements I had for renting a fenced, dog-friendly house with a garage in one particular neighborhood at the height of the military move season on short notice, Park52 was the only choice. I wish it had been otherwise. As it was, it took so long to close the deal on the house that my kids started attending school from a hotel for the first few days. The people are friendly enough, and they seem to be pretty hands-off most of the time. That's nice for renters, but if I owned a house getting this little attention, I'd be concerned. I know the paint job from the leaving tenants was atrocious, and we spent a lot of time annotating that on the inspection when we moved in. Routine maintenance requests get an inordinately slow response (two weeks to replace a microwave?), you have to call multiple times. Never--NOT ONCE--have I ever actually received a call back when I was told that someone would call me back. That's my #1 peeve for customer service, and Park52 nails it neatly. Oh, and as someone else noted here, their deposit / application fee stinks. read more

We moved from Kansas to Fort Lewis. The home we got was great. Mind you we have a military clause in our rental agreement. We had been in contact with them since the beginning of April 2015 to let them know we would be getting orders soon. So they send us a notice to vacate letter. I scanned it and emailed to them on June 16th letting them know we would be out my July 31th. We never got a response from them, we called and called plus emailed letting them know we had orders and we would officially be out by August 8th. We called the front desk who told us the manager was out and all we could do was leave a voice mail. I asked if we could speak to anyone else and we were told no. So I went ahead and emailed them a copy of the orders. They then emailed back on August 4th saying they never received any of our emails or calls. They then emailed us telling us what we needed to do to vacate and we would be charged 500.00 to break the lease. We then emailed and called asking if we needed to resend the orders. They have yet to respond and it is now October. They sent us a bill saying we owe for a full months rent, mind you I don't mind paying a pro rated amount for the 8 days we were there. Then 500 for breaking the lease (even though we have orders) plus 135 for hualing, 117 for utilities( all of the utilities were in our name), 150 for yard work ( the grass was dead due to the drought) 125 for repairs, 60 to shampoo a 4 x4 room and 75 to clean the rest of the house. With them saying we owe them 2300 minus our 800 deposit. I have pictures of the home before we moved in the home and after we moved out. We have continued to call and email with no response from them. This is absolutely ridiculous. read more

***DO NOT RENT HERE***We are extremely patient people. My husband and I lived there for three years. The apartment itself was very nice and newly remodeled. We kept it very clean at all times. We tried a few times to get maintenance done by the company and gave up and just did any repairs ourselves which came out of our pockets. (Cassandrea, the onsite landlady or whatever purpose she serves, never answers her phone EVER). After 3 years living there, and my husband out of the military, we decided to move back to our home town. We cleaned VERY THOROUGHLY. Staying up til early morning hours three nights in a row, cleaning every corner of the small apartment. MY HUSBAND AND I EVEN BOUGHT NEW PAINT AND REPAINTED ALL THE WALLS AND REPAIRED ANY NAIL HOLES! I worked for a professional cleaning biz so I knew very well what I was doing. For an apartment complex that can't even provide screens on the windows or washer/dryers in the apartment, I think they could handle things a little better. (there are a couple on site washers and dryers that were always either broken or had rotten mildew clothes from other tenants. And if you don't get your clothes out of them IMMEDIATELY, the next tenant is happy to throw them out for you onto the dirty table in there), We moved out pretty much knowing we wouldn't get our 1200 dollar deposit back, but we figured hey. We know they are picky Nazis, at least if they need any more money they can just keep our deposit. NOPE NOT ENOUGH FOR THEM!!!! Now they're telling us we owe almost 800 dollars......for cleaning. that includes 50 bucks in repairs and 150 for hauling....(wtf??????) And lots more. All I am saying is DO NOT RENT HERE!!!!!!!!!!! Well unless of course you love losing money especially if you are already struggling from moving and trying to find new jobs. Don't even get me started on the parking or the every weekend orgy below us. I don't even like giving ONE star to this place. Park 52 can KMA. read more

At first Park 52 was the only place that actually got back to me regarding a place my boyfriend and I were interested in renting. We live in California and this seemed like a reputable property management around Tacoma area where we were looking for house. We set up an appointment very easily for a face time interview, which is awesome because we were not in the area and we could see the place before spending the money on the application. The set time came and went and my boyfriend and I waited and waited... and waited. I finally got a TEXT, not a phone call saying that the lady doing the face time interview phone died and a whole other list of excuses. She promised park 52 would give me a call the following Monday to reschedule, but nothing. Definitely not using them again and from the looks of the other reviews we dodged a bullet. read more

I was disappoint to discover that the 3 bedroom, 2 bathroom house was actually a 2 bedroom with a den. Park 52 falsely advertised it as a 3 bedroom. Their poor reputation and complaints about the lack of professionalism was accurate. sandy was our contact at the office and refuse to do even the simplest of things to the property like painting walls that were dirty and getting stains out of a carpet. she justified it by blaming it on the owner. I recommend that nobody do business with this company read more

If I could give less than a star I would. I wish I would have seen these reviews prior to using this business as our property management company. We have had a very hard time dealing with Sandy. Misled, no call backs, no email backs, etc... We are military and live across the country. Nickled and dimed to death on repairs. Crazy that our house was fine while we lived there but falls apart once we rented it out? Most recently we had a conversation regarding what happens if we get orders back to WA and how to move back in our house. We were told to give them at least 20 days notice and they would help the tenants find another rental. Now it's really happening and we are being told we can't move into our house til beginning of Feb!! She has no memory of the conversation prior, conveniently. I can't wait til this nightmare ends. read more

Don't waste your time. They will deny you if you do not have good credit before checking your income, rental history, or references.

Park 52 has earned a reputation for preying upon military renters and homeowners alike. (Check with the housing office on post if you're military.) There is an obvious lack of professionalism when it comes to customer service. This dishonest company will try their best to take your money, whether you're a tenant or a property owner. We had a good experience until our lease ended and then things went downhill fast. Our issues have since been resolved, but not without a tremendous amount of stress. In hindsight, I'd take my business elsewhere! read more

Thank you Park52, but no thanks I'll pass. I want to thank park 52 for rejecting me as a tenant and saving me for months and years of awful service, neglect and nasty attitudes. When I first called to inquire about a rental 8 years ago, I was so put off by the guy who answered the phone. He pretty much ruined my desire to every rent from any property management company ever. So I spent the next 8 years living as a roommate in some ugly homes and some beautiful homes from Gig Harbor, Summit, Puyallup and now Midland where I have lived for the last 5 years. Rent is $610 which is paid on time for half of a double wide 2bd/1ba, utilities, cable,w/d and ample parking.However, I need to move to a less costly place, to start saving for a down payment on a home or Dbl wide of my own. So while researching came across several units for less than what I'm renting now. But low and behold! Their managed by Park 52 and the memories of 8 years ago came flooding back. I was never so rudely talked down to by this person who seemed to enjoy his position of who gets to rent from him or not. Even tho I know I would be a great tenant, I won't even chance calling this company and after reading reviews on other sites about Park52 all I can say is "God! has my back" and I will gladly take my low credit score and lack of not having four times the rent income and keep on stepping with my head held high. Thank you Park52, but no thanks I'll pass. read more

Park 52 does an excellent job in providing all necessary aspects of mangement control . They have excellent knowledge of all board responsibilities and monitor all in a very professional manner, Signed , Phill Tebb ,Pres , Overlook 2, Tacoma read more

The worst I've ever dealt with. Uncooperative managers, disappointing rental quality, with a huge lack of care. Had several health and safety concerns that fell on deaf ears while living there, and still no responsibilty. Go elsewhere. read more

STAY AWAY!!!! If you back out on a property even if it has been less then a week they will keep your entire deposit. We hadn't even signed a lease yet. They say it is for the homeowner taking it off the market. We got approved on a Thursday and the next Wednesday we backed out due to crime in the area. So during that 5 day period they say because they took the house off the market we forfeit our $1000 deposit. They probably keep the entire deposit and the homeowner gets nothing... Horrible place to work with would never go through them. read more

I have 3 properties being managed by Park 52. I have been very happy with their services. Whenever I have a vacancy they get it cleaned repaired and rented out very timely. Whenever there is a maintenance issue, their maintenance department gets repairs/replacements handled timely. Although I don't require them to get approval if a repair is less than $500, they do anyways. They always get competitive bids. I am very happy with their services. I am giving them 4 stars because no ones perfect! read more