This management company takes advantage of young military members. My son and his roommates were charged for allegedly using non-matching paint and they kept $1250 of their deposit. They never painted anything as they were on orders and went on deployment. After returning from deployment, they were met with phone calls from a collections agency stating they owed 3500 for water damage. Mind you the claim was filed after they received a partial refund on their deposit. This company clearly has no respect for our young people in the military and are out to take advantage of them. read more

Drew she been a great to me when I need her help and she's always right on time and she always responding might take a little while but she's on it and I just want to think Drew for great job trying to graduation Drew read more

This is a HORRIBLE company to deal with, as a renter. They give zero f's about providing anything even remotely close to bare minimum customer service. Just awful. Need maintenance? Oh my god, what an absolute joke. Slow response, EXTREMELY poor quality of repairs, little follow though and zero communication on resolving issues. Don't even try and escalate an issue. No one, at any level, takes responsibility for problems or delays. Everyone passes the buck or makes excuses. Other issues? They never get addressed because the complex manager is too passive to deal with problem tenants, etc. What a gross company, I would be embarrassed to own this company. read more

Fantastic communication! I was thoroughly impressed by how clear, professional, and timely the responses were. Every question I had was addressed quickly and with such helpful detail--it made the entire process smooth and stress-free. It's rare to find someone so responsive and efficient while still being friendly and approachable. The quick turnaround and consistent support truly exceeded my expectations. I felt heard, supported, and confident throughout. Thank you for such a high standard of service--absolutely outstanding experience from start to finish! read more

The absolute worst property management company I've ever worked with. The lack of follow through and responsiveness to high priority issues have led to significant structural damage within the home and the potential for harm to residents. I would not recommend their services to anyone. I chose one star because zero was not an option. read more

Spinnaker Property Management - Deck repair - Property Management Near Me - Tacoma, Washington

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WORST rental company out there. Raise rents to outrageous amounts, nit pick every damn thing, DO NOT RENT FROM THESE SLUMLORDS And the chick below me on the reviews, May, she's totally a liar, friends with the property company, nice try read more

Listen. I get it. Renting is annoying. The lovely folks over at Spinnaker have made it so much better than any other landlord I've had. They are incredibly communicative and responsive. I've reached out about building maintenance in and out of my unit, issues with neighbors, parking worries, lease renewal, et cetera. The office team responds within the day if not the hour every time. I've sent in a non-urgent maintenance request and had it fixed within the hour. I had to pay a portion of rent late one month due to a double-charge from Amazon and they were beyond understanding. We agreed on a date for the remaining $200 and that was that. The team over at Spinnaker Property Management is fair, timely, and communicative. Shoutout to Holly and Leandra especially! We've been tenants for years, I highly recommend leasing with them. read more

Allowed black mold to grow under property and made me and my family very sick, they wouldn't do anything for months until I called housing authority then the plumbing was repaired that week. read more

Spinnaker is useless when you're a renter. We have had zero heat in a house they manage for 3 days now during what has turned out to be the coldest days in YEARS and a full blown ice storm on top of it. They don't respond to calls or emails and if you do get a hold of somebody they have the worst customer service where all they do is talk down to you. It's very obvious they think people that need to rent are not as valuable clients or even people for that matter. read more

Spinnaker Property Management - Thermostat showing how cold it is in the house, with 24 degrees outside and a wind chill that brings it to the single digita - Property Management Near Me - Tacoma, Washington

They will post bogus letters to your door. Then charge you $65 per letter. I've lived here 15 months and received 2. They can't send u vacate notices for something another agency fails to do. Yet they posted a vacate notice. Because of what another agency failed to do and charged me $65. For putting the bogus vacate letter on my door. For some $65 may be nothing for me it's almost 5 hrs of work and the 2 Is a whole days pay. They need to do better. read more

answers right away when you submit any sort of request, and always call or text to keep you updated with everything. I appreciate the communication and availability and hope to rent from them for years to come. wonderful people and great company. they even have grounds keepers every other Friday to keep our place looking great. reasonably priced for the area and overall great units. read more

This place is a joke. I have never lived in an apartment that charges fees for maintenance. Maintenance came out because our bathroom floor had a little water on the on it due to shower curtain being away from the faucet and it leaked down to the living room. So they charged $150 for maintenance to come out and look and she said it was our fault and that in order for them to fix it would cost round 400 or we could do it ourselves. I've never been treated so poorly. The office staff are horrible and maintenance is a joke. Now we have a towel bar in our bathroom that the anchors are coming out and they want to blame us for too. There is a leak on the roof so my Son's room has brown spots from water damage. Also, our back door thresh hold seal is worn out and there were earth worms in our living room. I'm afraid to even call maintenance because they charge us for things they should be fixing. On 2 more months and we are out of this place. So over being treated like we are stupid. I do not recommend this place at all. read more

Spinnaker Property Management - Property Management Near Me - Tacoma, Washington

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No cameras no secure parking and this just happened to my motorcycle read more

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If you want to be miserable, taken advantage of, and treated like you are less than human and your money belongs to them, rent from Spinnarker property management. They won't listen to you, they will do the bare minimum to hold up to their commitments and charge you out the ass to do it. What a horrible company to do business with. They will charge you to replace blinds that are perfectly good and functional, they will charge you to clean things that are already clean, when it is their responsibility to do so after a long term Tennant leaves. They are not understanding and not there for you. If you are considering signing a lease with spinnarker, even if it is your dream home, move on and find someone else. For your financial and me tal health sake, do not do business with these people.​ read more

I've lived here less than a month and I can already tell you these guys are clowns. I normally enjoy property management minding their own business but every now and then things need to be done. all one-star reviews are true, and again I've been here less than a month (this also coming from a guy who doesn't use yelp and actively sought out somewhere cause GOOGLE IS LYING). Even if it's the simplest fix you'll rarely get ahold of anyone nor will they update you. If you step away from it, it's quite the enigma... like, what do they do all day? There is literally no excuse why they drag their feet (I should point out that when you are able to reach someone they are very nice, though extremely incompetent in the grand scheme of things). I leave you with one last piece of advice. If you are a property owner DO NOT GO WITH THIS MANAGEMENT. upkeep is nonexistent, and some of the barest minimum things such as paint, lawn care, cleaning gutters, and simple maintenance- nonexistent. if they're cutting corners there you bet your butt they are where it matters. wish I had seen yelp before I moved here sincerely Tenant with buyers remorse. read more

I am adding one last post to my previous review. I lived at 601 S Jackson unit 9 for over 9 years as I said they are not honest. They listed the carpet as being new it is not. Clearly they are having a hard time renting by giving discounts. Don't do business with them. Not honest at best. read more

If I could give zero stars I would. They are completely unprofessional. Impossible to reach on the phone/email Once we moved out of our unit the property management told us that they would call us and let us know when the final walk-through would be done so that we can be present and be aware of all the charges being made and discuss where the deposit would be sent. They never reached back out to us so when we called them to ask about the walk-through they said they already did it and already made the charges. The landlord told us multiple things that we would not be charged for and the property management charged us for it anyways. We kept trying to call them to get and talk contact with them to find out where our check went. We never got any responses until we reached out to the landlord and had him reach out to them for us. We finally got in contact with somebody about our check getting mailed back to them, they said that they would rip it up and write us a new one. They told us to show up on Tuesday to pick up the check. Once we showed up to the office on Tuesday they told us to come back the next day because they don't have it. We called the landlord to let him know what was going on and he was confused as well because they had told him that they already took care of everything but they were not keeping in contact with us at all. They ended up going to the back and grabbing the check and bringing it out so simply I have no idea why they were trying to make us drive all the way back to Tacoma and pick it up the next day when it was easy for them to just go print it again. And then they charged us for a check canceling fee when they were the one that sent it to the wrong address without even speaking to us about the check. I would also like to mention, I have no idea why they would even send it to the address that we moved out of. They all work there and they know very well that we did not live in that unit anymore because that's what the deposit was being mailed for. All in all we had a horrible experience with this property management every single time that we had to speak with them. They are completely unprofessional. read more

Don't believe the lies, Spinnaker says "we are like family" as part of their slogan...terrible family to associate with. If you must rent from here, ALWAYS take photos before move out or you'll be charged for things that DID NOT happen. Keep things in writing, always! The snarky highschool mean girl attitude from the people in this office is laughable, you're just a check to them. We dealt with flooding in the house we had just moved into, for weeks, before it could be properly fixed. There is zero way out of your lease if anything traumatizing like that happens, they don't care about you. There was a bullet hole in the wall, not sure if it happened while I was there or before. Ended up only living there 5 months and was charged like I'd been living there for years. I've never owed a landlord in my life, I'm an extremely responsible tenant. The experience I had changed my life, and not in a good way. Please don't use this company. Whatever they say in response to this review is a joke. I paid their 3400 fake move out crap just to get them out of my life and leave this review. HEED MY WARNING. read more

If you read Carrie R.'s review I believe that's the same house in Fircrest that l rented in for 1.11 years and moved to another location due to lack of ongoing heating and AC problems. When I moved in to that house in November 2020 I was the first tenant in over a year according to my neighbors. I moved in in good faith and was lead to believe that there was a heat pump so was astonished to have the first winter where the heat never got above 60ish degrees. I didn't know it but the furnace was under the house. I had to buy space heaters and sent several maintenance requests but the issue never got resolved. It snowed over 6 inches that winter. I paid $2097 per months and came up with the same amount for the deposit. The home had new carpet and paint but old appliances. I got a big surprise when $800 was tacked on to my rent to supposedly reimburse the owner (Mike Meyers) for natural gas that I was being charged for since the time I moved in to current month for a crappy furnace that never worked properly. When I learned that the furnace was under the house I sent a mainenance request to have it serviced because I was paying for natural gas and figured since I got an $800 natural gas bill the furnace probably needed a new filter and serviced. Nothing happened. THEN in the summer of 2021, there was record high that where it got to 109 degrees. Ther AC unit outside that was so old it stopped working completely. I had looked at the upcoming weather heat wave and asked via maintenance request to have the AC looked at. They had a company come out who looked at the furnace under the house as well as the AC unit and they let the owner (Spinnaker Property) know what was needed. The owner wanted a second opinion so a second company came out about 5 days before the heat wave. That technician said a blade needed replacing but so old they didn't have the blade needed in stock so had to order it so guess what? It didn't get here in time for the heatwave. The windows were painted shut so Spinnaker did have someone come out and get the windows open and since the AC wasn't going to be working by the time 109 degree temps were here so I said I woud somehow get an window AC but was told that I couldn't put one in the window. I took very good care of that house as if it were my own. When taking care of the house I never even got a mark on the walls or spots on the carpet or tears in it etc. I kept it immaculately clean. When I decided to move out and gave my notice in writing I made sure to follow my move-out instructions to the letter believing I would get most of my $2097 deposit back. My instructions also said to use the self-clean stove oven setting but the stove was so old that the lever under the hood wouldn't budge. The instructions said to not use oven cleaner. When I emailed Tami and let her know she then said to use oven cleaner. I didn't want to use oven cleaner since it was in the instructions and figured if I somehow damaged a very old stove I would be charged for it. The instructions also said that they would use their own cleaning service and not to use anyone else since Spinnaker would get the best price. I asked to be present during the move out inspection but was verbally told it Spinnaker Property's policy to not let a tenant be present. They kept over $600 of my $2097. The breakdown they gave me was not detailed. I moved out 9/30/2022 and misplaced the breakdown so asked for a copy on 10/21/2022 (well within the 30 days of moving out). Tami said she would have maintenance send me a breakdown along with receipts for whatever was done but of course I never received it. In December I requested $300 of my $600+ and was told I am no loger their customer and Tami told me she would no longer answer my emails. When the new tenant moved in to 536 Farallone she asked me about how I was treated by Spinnaker for heating issues and customer service etc.. I opened my maintenance requests since I still had their app on my phone and showed her screenshots of the most current one that was in Dec 27, 2021 and gave it to her. I had moved nearby to a new location. Immediately Spinnaker deactivated my account but I was able to get some of the info I needed to assist the new tenant who was able to legally break the lease and is now moving out after living there a little less than three months. BEWARE of this company but I think nothing really matters to them unless they are catering to owners and NOT tenants. Sorry this is long winded but details are necessary. read more

Similar to Kristy J's experience, we were charged for maintenance and also not provided any compensation for having to clean the home OURSELVES when we moved in. There was literally poop in the toilets that was not cleaned prior to our arrival. A reviewer on Google mentioned that Spinnaker is oriented towards owners rather than tenants and this is absolutely correct. We would have to submit maintenance requests repeatedly and even resort to citing Tenant law before they helped us with issues. Further, the rental application required a hard pull of our credit (and they provided no warning of such, of course) so I'll have a two-year reminder of the mistake I made by renting with them. The worse rental experience I've ever had. Spare yourself the pain and find a different company. read more

I have a rental that has been a challenge to get ready to rent. The previous tenants left a mess before Spinnaker got involved. Mark and Dean came out and gave me a complete list of what we needed to do, told me how we are going to do it, and got it done. They then got it rented incredibly fast. What impressed me the most was the proactive approach they took. If something needed to be done, they told me and were also sensitive to costs. They listened attentively, understood my situation and needs and just took all the pain out of the situation. I'm very impressed with Spinnaker and give them my highest recommendation! read more

I really appreciate the dedication and attention to detail Angie and her staff showed me in an effort to get my property rented out. I had a very poor experience with a different property management company that saw my home sit empty for 5 months without giving me any reason why this was the case. Seeing as I live out of state I could only take them for their word. However, once I moved on to Spinnaker, Angie was able to immediately identify the issues and get quotes for repairs and upgrades extremely fast. I would recommend this company for the professionalism alone that they showed me and my family. read more

Spinnaker has been an amazing business partner, I highly recommend them! From the moment I met Mark, Leandra and the team, I felt like I was working with great people who truly wanted to support a start-up company. They are professional, great communicators and most importantly, they value relationships. We look forward to a long-lasting partnership. Thank you Spinnaker! read more

Do not rent or do business with these people. Poor customer service and they will take every penny they can from you without hesitation. I foresee a lawsuit in their future. read more

I hope Mark the owner of this building reads these reviews, as he needs to know what Spinnaker and their Team are really like... I also have had nothing but problems with Spinnaker since they took over the management of our building. Trying to get anything done within the building is a joke. Spinnaker asks that you supply a written order on their website in the maintenance section. There had been a roof leak outside my front door that also entered inside my apartment into my coat closet which resulted in mold. I had to contact them several times regarding this leak which I lived with for 3 months. I have photos and video's of this leak showing the "waterfall" right outside the threshold of my front door that I had to walk through to get in or out of my apartment. It started in September and continued through December every day it leaked even when it wasn't raining outside!! Also the water was so intense that my downstairs neighbor came upstairs to tell me that water had reached her apartment as well. It took 3 months to repair the leak. Spinnaker stating this problem is the roofers problem not their problem. So they let their tenant live like this for 3 months while they blamed the roofers. Who cares who's fault it is, your tenant is paying rent every month and forced to live in these conditions. They wouldn't even put a tarp over the roof in the mean time to prevent more damage. Idiots. Now, 3 months later they repaired the leak, the maintenance person Eric, came by to replace the sheet rock outside my door and left a total mess in the hallway all over the carpet, my door, the walls and baseboard. I contacted the manager Joshua to ask who is responsible for cleaning this up? "Eric is responsible for this and I will contact him directly" It's been a week and no Eric or anyone to clean up the mess. Furthermore, the day Eric was here replacing the sheet rock outside me door, I asked him if he was replacing the moldy sheetrock inside my coat closet from the this leak? Yes, I will be there next Wednesday January 12th at 10:30am. I arranged to have the day off work with no pay to get this repair completed. I emptied my closet to prepare for Eric. Eric did not show up, no courtesy calls, no text, no nothing from anyone! Rude and disrespectful treatment any way you look at it. I have contacted Joshua our building manager 3 times via voicemail, and text regarding this problem. His response was that he is in training all week and will get back to me regarding Eric not showing up for his appointment, and that he is sorry that I missed a days wages staying home for this repair. It is now January 17th and I have not heard a word from anyone related to the situation. I left a voicemail for Holly at Spinnaker this morning to let her know that I am disappointed in the service and would like a call back from someone that is in charge, not Joshua our building manager as he has proven to me that being a manager he in incompetent of multi tasking! Spinnaker Property Management, Joshua our building manager and Eric our maintenance person are not at all in touch with what customer service is all about. They blow smoke in your face when they first encounter you to make you believe that they care about the tenants, and want you to love your apartment, but in reality they do not care. They place blame and point fingers at each other, no one takes responsibility for anything. A complete sham. My advice is to not trust a word they say! Cynthia, a very unhappy tenant read more

Spinnaker Property Management is all about taking care of the clients and taking care of tenants. They have a streamlined process of on-boarding new rentals and preparing them to get on the market. They are true professionals when it comes to handling their business. The team of analysts here will work with you to get you top dollar for your rental property, and nothing less. The value that they bring is incredible and will always out weigh any fee for management. I have heard only good news when it comes to way they treat their tenants. They respect the tenants and work with them to ensure that they have a great experience while living in one of the units. It is very important to them to educate the people of their rights as tenants. Overall, Spinnaker does the right thing. Property Management is what they do. Peace of mind is what they deliver. read more

Worst management company I have ever dealt with! If I could I would give them no stars. First off they could care less about your experience living in one of their properties, starting with not even responding to maintenance requests. They will just flat out ignore you and then threaten to charge you if you ask for them to come out again. They are a nightmare!! Steer clear from any listing by them. read more

I absolutely love spinnaker property management! Kevin Cordova, Bethany and Brittany the property managers are a delight to work with very helpful and will go above and beyond to help anyone in need. Love this place. Customer for life. read more

Spinnaker property management is NOT the company to use if you are a landlord with a couple of residential properties. I used Spinnaker services to place a new tenant in my Parkland WA rental property. The initial walkthrough and set up of the listing went well and the photos taken of the property looked professional. We started the search at $2,447 and after a few weeks of no one biting we decided to lower the price to $2,297. We immediately got someone who wanted the property and they wanted to move in a couple of days later. This is what leads me to believe that they did not do their due diligence in running a proper background check and application of the tenant. Immediately after the tenants took occupancy I noticed a dog that was not allowed per the signed agreement as well as there are 6-10 people living in the property including the gentlemans wife , none of which were included on the lease agreement. All adults over the age of 18 are required to go through the screening process. I brought these details to the attention of the tenant and Angie and Cameron at Spinnaker. They told me that they would contact the tenant and get the additional information from them and send me an updated agreement. The tenants are now nearing 6 months of occupancy and o still have no updated agreement from Spinnaker. Also, after the tenants moved in Spinnaker was supposed to release their deposit to me and they did not. After a couple weeks I reached out to both Angie and Cameron who told me they would make sure I received the money right away. A full month had gone by and still no rent deposit so I called again and was able to get a hold of someone in finance who finally helped me. I had calls and emails out to cameron that he never responded to. Spinnaker was compensated a full months rent $2,297 to get a qualified tenant in my rental home. Now 6 months in I have a property that has constant issues, rent has not been paid on time once, they still have a dog that spinnaker was responsible for writing into the agreement and did not, damage to the property, utilities (that I am ultimately responsible for) 2-3 months in arrears. I understand that not all renters are good ones and I will have to deal with all of this now but Spinnaker did not do the job they were paid to do and after I asked for assistance with the items they missed I was left unanswered. This is especially upsetting due to the high price of $2,297 for their services. read more

Talked to George, the maintenance guy, at our complex. He got the blinds and the heater for one room repaired the same day. They work great now. He's a pleasant, efficient guy. read more

Quite literally the worst property management ever. I have live in quite a few places and major urban areas. I can't imagine how these guys manage to put on their shoes correctly. I hope I never EVER encounter either as a properterty. I'm not sure who this other reviewer is talking about, and I quote "I'm going to have to say that Spinnaker Property Management is all about taking care of the clients and taking care of tenants. They have a streamlined process of on-boarding new rentals and preparing them to get on the market. They are true professionals when it comes to handling their business. The team of analysts here will work with you to get you top dollar for your rental property, and nothing less. The value that they bring is incredible and will always outweigh any fee for management." This quote makes me think someone's mommy felt she should try and support. Nothing in my experience is remotely true. read more

Leandra was a great person she helped me get into this place so that i can start getting back to normal. She was very accomedable and she is very nice. I would recomend this property management to others and they have great prices read more

Been with Spinnaker for two years. They were a good choice. They have handled our duplex well. Its so nice not having to have "landlord duties"; something we did for years. Receiving the monthly check into our bank account and an "end of year" report for taxes makes it an easy decision to stay with Spinnaker. read more

My name is Candy, I am the owner of C and D's Clean Up. I work closely with Leandra Scott at Spinnaker when given a work order to complete landscaping and much more. Leandra's customer service is Great, she's very prompt in getting back to me when I have a question regarding the job, which helps in getting it done quickly. I really enjoy working with Leandra! read more