My wife and I were in line waiting to check out, wWhen I went to look for my coupons and I couldn't…read morefind them. So we went through the checkout , headed out the door and all of a sudden the young man (our cashier) came running out saying they found our coupons which must have fallen out of my pocket. We were able to also use them against our purchase! That's customer service!!!! thank you Ace Hardware and your great employees.

If I could give this business 0 stars I would. My husband and I were interested in a grill that was…read moreon sale. I took a picture of it with the sale price. We went home to envision it on our patio. I went back about 90 minutes later and was told the sale tag ended yesterday and they removed it after I left. I told them I took a picture to prove the price earlier today. They said no. I left. They've lost our business forever.

Shopping online is the best way to get what you want as far as compost and mulch. I paid the $79…read moredelivery charge which cut down many trips back and forth to complete a backyard project. Fast delivery placed right on my driveway. Thank you!

Worst customer service. Hard to figure out who even is working. No tags or uniforms for staff in…read moreth paint area. Paint is wayyy overpriced. Next will be self service at paint may as well .... I've been to the NL several times and it's just you. You take care of you because no one else there will. Go to ACE for paint. Menards for lumber.... Anywhere else should be able to top this location

They have bare minimum of selections. No matter what you're looking for it has only a few options…read moreof it. The website and app have more on it than the store does- generally a good mix but not here. Everyone is online only. The aisles and main walkway in front of aisles have stairs or displays blocking everything and it seems so clustered and no set up. I have only encountered friendly employees which is a plus. There comes a time where you have so many employees standing around yet self check out at the worst type of store for that. No point in that. But there comes a time when I'm looking at everything in the aisle and employees ask me 3-4x if I need help and keep walking by like I'm shoplifting and they're babysitting me... Speaking of- we couldn't feel/ look at the wire we were looking for because it was all chained up with anti theft locks. We didn't bother to ask for assistance because it was so expensive here. My bf wanted to get it elsewhere since we will also have to go elsewhere since they had zero closet brackets that work with a rod... We usually enjoy the Halloween and Christmas decorations up seasonally here. There was a water spill in the main aisle walk way leaving greenhouse back into store that never got cleaned up and had a sign saying be careful for an hour and still there when we left. Bathrooms are clean. Parking lot is big enough. Some handicap parking spots. The greenhouse did have a lot of options with employees available to assist. The indoor plants section was very very tight and small and you cannot push a cart around there unless you're walking straight back to the greenhouse. We watching multiple people bring dogs with to the greenhouse on leashes and also watched them pee right on the ferns sitting on the ground so that's great....

this is your typical Home Depot location. Nothing exceptional. I found what I needed on my own but…read moredidn't have any employees offer to help me which is usually the case at more stores. Store & bathroom were clean. This spot had a good amount of parking.

While sitting in my car in the parking lot I could hear one of the older white male workers talking…read moreto a customer about another disgruntled customer he had, who was a black woman, he proceeds to tell the customer how racist he wanted to be toward the black customer and they continued to have a conversation in the middle of the parking lot about how racist they both are. I know TS probably doesn't care about this kind of thing but hopefully someone reading this will and will decide not to shop there, as I have also decided they won't be getting my business any longer. So disgusting, you never know who's listening and you talk this way. I also recorded some of the conversation just for my notes.

Completely mishandled my online order. Every time I call, I am on hold for at least an hour. Had to…read morecall three times for this order. Had an issue with the order each call (which they don't bother to contact me, they just say the order is processing online). At the end of the call, they tell me everything is resolved and they will ship out by the end of the day. Well, its two weeks after initial placement of the order and I find the order was cancelled. Again, they did not bother to tell me it was cancelled. Had to call to find that out. Item was out of stock...something they could have told me at any point instead of having me wait two weeks. This has to be the worst vendor I have ever dealt with. Zero customer skills.