Garbage, racist, and crooked. Crooked; they put a $2k return fee on your lease. So even if you pay Lexus financial services off for the lease return - these crooks still demand an additional $2k extortion. Racist; we had a Mexican American sales person whom was wonderful - but the dealership sales manager delighted us with his wetback jokes when the rep was not around. We were not amused whatsoever. Garbage; their entire operation is not trustworthy. From the service fees to the filth the service team leave behind to how you are treated when your lease is up (they called us 3 times a day for three months AFTER we closed the lease directly with Lexus financial - and then turned us in to a collection agency for their $2k extortion return policy. We returned the lease at car max whom I can assure you paid us way more than these crooks would have. read more

I have had the worst experience with Park Place Lexus Plano. They repaired my car after a collision in Sept 2023. I told them to take their time because I had a broken foot and couldn't drive for 4 months. I got it back and the tire they replaced felt like it was bouncing, the floorboard and steering well vibrated as well. They charged me to balance the tire and did a "free alignment". I left and the vibration was still there, brought it back to find out it was a bad wheel bearing. I pick it up and a week later the hood opened while I was on the tollway. I brought it back and they said someone probably pulled the hood release because they couldn't find anything wrong with it. I told them that I didn't trust them anymore and I don't feel safe in my car. I was told by the service adviser, "good luck with your next mechanic." So I take it to Sewell, and they didn't find the problem either. They did find a busted boot and they said it was too dangerous to drive off the lot. I paid for that and left. Then Friday my hood popped open on the tollway again. There's more!! I had to replace the shocks on the hatchback when the car was less than two years old. They started acting up again and I had them look at it. I couldn't even open it when I got it back. They messed it up so badly that it is going to cost $1,400 for the part. I am just appalled how the dealership gets away with all of this. read more

Park Place Lexus - The spring that's missing - Car Dealers Near Me - Plano, Texas

Scammers they show up on Chase site as a network but their sales guys push you to go through their own financing. Likely making more money on their own. I thought we were done with scum dealership moves but no they are still out there read more

We own a new 2019 Lexus NX purchased new for my wife. We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to have our repairs done at the dealership through Park Place Body Werks at the end of December 2023. I was assured by my adviser, Adam Perry, that he would contact Toyota Financial for approval of repairs so that our extended warranty for body damage would be approved for reimbursement. By the time I discovered this was never done as promised, it was too late to receive reimbursement costing me $1,000 out of pocket. I contacted the dealership asking to speak with the General Manager twice only to be forwarded to a voicemail where I left my contact information never to receive a return call. I never expressed being angry or upset and only mentioned wanting to have a conversation about a resolution leading to a new purchase. I later discovered that the dealership had changed ownership. This would have never happened with the prior ownership. I was told by a previous employee that many customers have been dissatisfied since the ownership change. I do not know about other customers, but I certainly am extremely disappointed and dissatisfied to the extent that I will no longer be visiting this dealership for future business. It has taken me this long to make a decision and post a review because I do not take making a negative review lightly. Hopefully things have gotten better in the past 6-7 months. read more

Bought a certified X5, 2 years old, 11k miles. Owned it less than 2 months, driven less than 2k miles. Throwing all kinds of error messages. Restraints apparently are failing, so it's a health a safety issue. Absolutely sold me an unsafe lemon. I'll be pursuing legal action. read more

Viktor was super efficient and kind about helping me from the start when I inquired about the Lexus GX 550. He helped us walk through the steps one by one. It is my dream car and I would like to thank Viktor for helping me make it happen. My wife and I are super happy about our new vehicle. Thank you Park Place Lexus read more

If I could have used a rating of no stars that's what I'd have done. Own a car purchased at the dealership (in fact been buying from them for decades - no longer). I've been trying to get hold of someone for the past 3 days to answer a simple question about my extended warranty. I was told I need to talk to someone in the Finance Department and can't even get the courtesy of a return call. In fact, they won't even answer their phone. I've call multiple times a day every day with no success - a terrible experience - this has happened before with Park Place - - maybe Sewell will be more courteous. My next call or personal visit will be to the general manage of the dealership read more

Carl Hale at this location is a very great advisor, he was very supportive, professional and assisted me when my Lexus NX was in accident. The Park Place team is lucky to have him. read more

We have had a Lexus for years and loved it. We wanted to buy a Lexus SUV, so stopped into Park Place Lexus in Plano. We told the girl at the front desk we were looking for a used Lexus (just 1 or 2 years old). She said they had a hail drill that day and all used vehicles were put away. So we stood there waiting for her to ask if we wanted to talk with a sales assistant anyways, but no mention of that. So we looked around for sometime thinking a sales person might talk with us, but we were completely ignored. So we actually walked across the parking lot to Park Place Acura, and bought a beautiful 2022 Acura RDX A-Spec loaded with the technology package and paid cash for it. I have no interest in purchasing from that Lexus dealership ever. read more

Why anyone would buy or service a Lexus anywhere but Park Place is hard to believe. These people are the best. Try them you won't be disappointed. read more

This dealership sucks. The service has gone down hill. If it weren't close to work I wouldn't have not given them my business.

Emily was knowledgeable and friendly. She was easy to work with and always had a smile. I had an extremely positive experience and would recommend her to anyone! read more

I have had 6 cars since getting my drivers license and not a single one of those experiences was pleasant at all. Austin Parkey was my sales associate who went back and forth with me on my exact wants and needs with a new vehicle. As most people do, they shop the market and look at other deals. I let Austin know another competitor had a car I was interested in, and wanted to see how he could compare. Within less 1 hour I got a text message back letting me know they will beat their competitors deal and I could pick the car up that night. I have never had a dealership show any sign of wanting to make a deal happen like this before. The effort Austin and the sales department made to get me in a Park Place Lexus was absolutely flooring and unlike anything before. Keep in mind I've had some cool cars before, but nothing comes close to this wonderful experience. read more

Park Place Lexus - 2023 Lexus GX460 - Car Dealers Near Me - Plano, Texas

Bought an ES350. My salesman was Brendan Aland. Very impressive, low pressure store with very helpful people. There was minimal upselling. Recommended. read more

Viktor was helpful and honest. He was straightforward and I can appreciate that. He accommodated all of my requests and wishes. True professional, would highly recommend Viktor. read more

I just bought my new Lexus from Herb Simonson. I have never had such a positive, easy, smooth, transaction for buying a car. He is an excellent communicator, and spent so much time helping me learn the new technology after I had already bought the car. I highly recommend Herb and Park Place Lexus read more

Park Place Lexus - Car Dealers Near Me - Plano, Texas

I am shopping for a new or certified Lexus. I have previously owned five Lexus autos and love the brand. I went to this dealership on Tuesday, August 22nd to discuss buying a vehicle. I went one hour before closing at 7pm and no salesperson would assist me. There were employees visiting among themselves, on cell phones, etc. but not one person could speak with me. Needless to say, I will buy my next Lexus elsewhere. read more

This is an outstanding dealership. From the initial sale, to fixing dents and receiving maintence this dealership truly knows how to take care of clients. If you have a vehicle need, Park Place will serve you. This location is their flagship store and it truly doesn't disappoint. read more

The best part of my visit was the runner and how helpful he was. From finding my car and helping me look for "issues" with my car. I did ask to speak with a service manager at the time of pickup but only Leandro my service person came out as the manager was busy. It was the worst visit I have had, and I have been having my car serviced there for years. I feel sorry for Herb as he lost a car sale out of the deal too. Not sure if Leandro was upset when I was asking questions about my car and how 6 lights went out since I dropped off the vehicle, maybe because he was busy and did not have the time for my questions. Not sure but I believe if issues have been brought to my attention, then I have the right to ask about them and even have them pointed out to me. Glad I did as it went from 6 lights, to 4 and by the time I left, it was "maybe just these two". This was repairs required for my car to pass inspection. After then finding my car and trying to get answers, I went the same day and got my car inspected without any issues and all the lights were in working condition. I was told by Lexus/Leandro that my car would not pass inspection due to the light issue. Also, they were not able to find my car for an hour. Not sure if someone took it to lunch as it looks like 30 miles were put on my car from drop off to pick up. I thought that was high for just requesting two items to be completed at time of service and since my 'lights were out,' no testing driving was required. The service manager did reach out to me via phone and email, I replied without a return phone call or a reply email. I think they just wanted to make a point to reach out but do nothing about it. PLEASE QUESTION THE REPAIRS! They will not like you questioning them but it will save you money if you do. It saved me over $600. read more

Kind, helpful and patient. Greg Ebenholtz in particular provides incredible service. Super responsive, knowledgeable and tenured. Highly recommend this dealership for a white glove experience. read more

Sales dept is wonderful, can't say enough good things about their customer service, how attentive their sales guys are, Victor specifically. Unfortunately, their service is opposite Bought 4 cars from this dealership Came in for 15k service, informed service advisor that I saw a nail in one of the tires. He assures me that technician did not see any nails, so I ask him to check again. He calls me back, saying no nails, tech checked twice! I come to pick up my car, which was supposed to go through their famous MULTIPLE POINTS INSPECTION as part of the 15k service. What do I see? NAILS  in not one, but 2 tires, which they supposedly checked twice, and did not find any. Not sure whether it's mechanic/technician or service advisor who was informed about the problem and assured me it's not there because "they checked multiple times" but either way, unprofessional, unreliable on so many levels. Really disappointed,  it used to be wonderful service, you'd think that having 4 cars purchased & serviced at that dealership would mean something, but apparently not. Will be exploring my options elsewhere for future service. Worst of all, no one even apologized, or acknowledged their mistake read more

Park Place Lexus - nails that are invisible to the service guys - Car Dealers Near Me - Plano, Texas

See all

Horrible experience with Park Place Lexus Plano. This was my first maintenance for the 5K service on a 2024 IS350 that took OVER 3 hours. I made an 8:30AM appointment and showed up on time. While I waited next to my car, I saw that other customers in the service bay were taken care of before me, including a lady that pulled up after I did. I had to ask for help rather that someone approaching me to see if I had been helped, at this point I am the only customer in service bay and there are other advisors around. Another advisor, Luis assisted me and told me that my assigned advisor, John Baltzer was with another customer. Oil change was not required till 10K, but the wait time would be over an hour due to the complimentary car wash line. He said at the time 2 vehicles were ahead of me so it could be completed sooner. I received the system generated text from my advisor, John Baltzer and after an hour and a half waiting, I texted back asking how much longer it would take. No reply and after some more time had passed, I went to his desk and found out the service was done. I thanked him BUT after seeing that my car was not washed and at this point it was over 2 hours, the porter that took me to my vehicle apologized and said that the car wash was down. I was upset especially seeing other cars that had been cleaned, and he went to talk to my advisor and came back to say he would run the car through the car wash now. Supposedly the car wash was working again; strange that this was after they knew that I was upset. I went back in to talk to my advisor, John Baltzer that this was unacceptable and why did I wait for so long, what did they actually do during all this time since there was no maintenance like an oil change or even a car wash done. John said they rotated my tires which I highly doubt since the IS350 has different front/back tires and would not require a rotation. He said they would move me up in the line and wash it now and he also called in for them to fill up my gas. After about 20mins I get the washed car but the gas was not filled up. I asked the porter to correct that, and I went back in to speak to John. He spoke to another employee, Kevin that the gas was not filled up. I asked if that was his boss and he said it was a manager that was supposed to have it filled up. Kevin saw I was upset, speaking about him but ignored me and walked past me. I told John the service was horrible after having to wait for over 3 hours at this point for a prescheduled time to get my 5K service done that I would not be back. From Lexus's website https://www.lexus.com/maintenance a 6mo/5K Mile includes items below. This took over 3 hours on a prescheduled appointment. Rotate tires and adjust tire pressures as required Reset maintenance reminder light Road-test vehicle Check installation of driver's floor mat* Inspect and adjust all fluid levels Program Lexus Personalized Settings* if requested Visually inspect brake pads, calipers and rotors read more

As someone who has done several lease/purchase transactions I have a concrete understanding of the dealership experience and truly what it takes to earn someones business and let's be honest, the car buying experience can be a daunting task. You have emails from dealerships telling you the can beat another dealer price, dozens of websites to look through and hours researching. Places like Park Place Lexus Plano really have transformed the car buying experience and that's an understatement. Here is why: I recently had the opportunity to interact with Sergio Caballero and one of the top managers there, Patrick. My fianceé had her eyes locked on the precise model she wanted and preferred a loaner car temporarily while her dream car came in. Patrick Jaccar & Sergio Caballero went out of their way, above and beyond to ensure that she was taken care of and from first hand experience this is more than any other dealership has ever done for both of us. From the beginning stages of the sales cycle Sergio communicated professionally, was never overly invasive or pushy, just truly a Management Sales professional. When you have managers like Patrick you see from the top down why this dealership stands out from it's competition. Patrick Jaccar personally ensured my fianceé had a comfortable loaner car while her dream F sport came in. With dealerships having limited inventory right now due to shortages this type of customer service is what wins not just immediate business but also generational and referral. We are truly grateful for Sergio and Patrick Jaccar. Not only did they exceed any expectations we had they made the car buying experience fun, easy and accommodating. The way it should be right? Park Place Lexus Plano is truly fortunate to have true, world class professionals like these two. Thank you so much from the bottom of our hearts! read more

Park Place Lexus - Custom IS 350 F Sport - This dealership went above and beyond. Special thanks to Sergio & Patrick. - Car Dealers Near Me - Plano, Texas

Be Suspect when you lease a Lexus from Park Place in Plano because if you extend your lease the payment is probably much higher than your regular lease payment. That is NOT the case if you lease from their competitor! There seems to be a Black box configuration they can't explain, so before signing the lease make sure to get the price in writing if you decide to extend the lease for whatever reason. read more

I purchased a 2019 Lexus LX570 with approx. 35k miles for my wife for $78K. I purchased as an out of town buyer, sight unseen by me. I have bought the last 8 of my vehicles sight unseen without any issue from trustworthy dealers around the US and paid to ship, with ease and great satisfaction. I worked with Park Place's sales person Kal Farris extensively, on walk around pics, videos, photos, condition, etc. and was assured that he had been selling vehicles for 20 years and it was clean, clean, clean, zero damage, zero smoke odor, nothing. Carfax showed no damage history and they asked me to sign a copy of this. When vehicle arrived at my home a mere 300 miles from them (4 hour drive in nothing but sunny weather), it looked fine from a distance, aside from normal cosmetic wear on touch areas due to being gently used. After detailing it shortly after purchase, I noticed it has hail damage all over the roof and some trim pieces on sides. Park Place Lexus sold me a vehicle with undisclosed hail damage all over the roof and trim pieces. Who knows what has been removed to do other undisclosed hail damage repair. I contacted salesman about this and the loose engine that was missing all of the fasteners and of course, no response. I provided shipper on this transaction and I did have someone drive the car down the block for me to make sure it drove ok prior to purchase but I made the mistake of trusting this dealer as an out of town buyer, purchasing sight unseen and not taking the time to look to see if it had hail damage, assuming that as a reputable auto dealer, they would not engage in selling undisclosed hail damaged vehicles. Due your due diligence and do not trust their representation of the vehicles or their sales personnels word. They are looking to move cars and did not disclose the pictured damage to my vehicle in any way, shape or form despite repeatedly confirming condition was, "excellent". Very disappointing. 11/15/22 response to owners response: I never inspected the vehicle as you allege, your cameras can confirm that as well as your salesman Cal Farris. I never saw the vehicle until it was in my driveway 300 miles away and certainly never saw the hail until later when detailing the car and coating it, otherwise I would have never bought it. My brother did drive the car for a few minutes as noted above and did look the car over for me but he never thought to climb on the roof to see if you failed to disclose hail damage, he also is not a mechanic and wouldn't (same as many of your clients) be able to tell that your mechanics didn't fasten the engine cover. I did fly up and sign some papers last minute because Cal Farris failed to send me documents and refused to let my driver take the car so I dropped everything I was doing and flew there within minutes. Your salesman dropped me off at my airplane and even looked inside it, this doesn't change the fact that I never saw the vehicle and it certainly doesn't change the fact that you sold me a hail damaged vehicle. Let's face it, you dropped the ball on allot and I didn't have the opportunity to see the hail damage prior to purchase, maybe you simply missed it too, but the fact is that you sold me a hail damaged car and are still attempting to hide from it. There is a reason your sales guy failed to respond to me BOTH in regards to the hail damage AND the fact that all the engine cover fasteners were missing, as pictured. Hmmm. maybe he knew about it all along? To date, nobody has responded to me at all, shocker. Be glad (lucky) this is a mommy mobile. read more

See all

Matthew Peterson Brian Martin are the epitome of AMAZING PPL. That's rare nowadays. Dealerships take advantage of ppl. They don't. they are fair. I got the pleasure of working with these gentleman while getting my car serviced. from start to finish. these gentleman took great care of me.They made sure I was happy with how my car was serviced. Anything off. They made sure it was corrected. I WILL NEVER GO TO NO OTHER dealership but PLANO. I ONLY WANT TO WORK WITH THESE GENTLEMEN. If you need to ever get your car serviced. PLEASE GO STRAIGHT TO THEM. They will take good good care of you. I know I will ALWAYS BE IN GOOD HANDS. read more

I bought a car here in May. It is certified with all that entails and I haven't driven it enough miles to utilize the included service. However, last Tuesday during the 4 or 6th day of the deluge we have been experiencing in DFW, I got in my car in a north Dallas parking lot and it didn't start. Long story short after 3 hours ,I finally pulled into the service drop off area of Park Place Plano to get the battery replaced. It wasn't the experience I expected and definitely not Malcolm Balbridge level. I'm sure it's not the level that the general manager, service manager or the new corporate headquarters down the street expects. It seems the "gold rush" economy that we are in. floats everyone's boat so high that some of the details are being skipped. I will give them a chance to redeem themselves. Everyone and organization can have a bad day once in a while. read more

JOLLY GEORGE IS AMAZING! I was in the market of a new car after totaling my 1983 Chevy C-10 in Dec. 2022. I dreaded and held off as long as possible to look for a daily driver to replace my truck to avoid the slimy car salesmen. For two months, I searched and searched for one but kept running into the same issue - dishonesty, hidden costs, "bait and switch" tactics, etc. The last one that put me over was at Huffines off Plano Parkway when I was ready to put almost 10k down on an overpriced 2021 Chrysler 300 and finalize the paperwork until they just did not care enough to even get the paperwork filled out correctly. I was over it so me and my down payment walked out! The same day, I found this beautiful, prime condition 2013 Lexus ES 350 that was 10k cheaper than the stupid Chrysler! I immediately went into the dealership after work and felt so out of place. Jolly approached me and told him off the bat I am just over the bs with car salesmen and my experience at Huffines. First thing out of his mouth was, "Don't you just hate that! Why do people got to lie!". I told him exactly what car I was interested in and was nothing but honest from the start. He told me how it just came in and had not been detailed but would be happy to show it to me. Long story short, I bought the car and the WHOLE ENTIRE PROCESS was like having a family friend walk you through the process. Jolly defiantly breaks the mold and never thought I would say that about a car salesman. Jolly is personable, friendly, caring, and really does have your best interest at heart. You cannot go wrong with him by your side! Thank you Jolly for everything and looking forward to doing more business with you in the future! read more

Park Place Lexus - Car Dealers Near Me - Plano, Texas

Cant express enough how the crew at Park Place really treats you like you're family. From the service department to the sales- everyone there is friendly, honest and willing to help. read more

Big shout out to Thien Nguyen and Mylinh at STERLING McCall LEXUS for selling us a brand new 2018 Lexus RX350 F!!! So, why am I posting on the Park Place Lexus review page you ask? I wanted to thank them as well for completely ignoring my wife, child and I when we visited your dealership last Saturday. We arrived around lunchtime on 6/30 and not once, not even close did we receive a simple "hello" or "is anyone assisting you?" Coincidentally enough, her next car was sitting right on the showroom floor as you can see in the first photos right next to the 3 "salesmen" working feverishly on their cell phones. We wandered for nearly 30 minutes looking around (great drinks and restrooms btw). Apparently, we didn't fit the typical "golden buying couple" mold, but rest assured our purchasing abilities match anyone else's inside any dealership, luxury or not. Fast forward to July 4th where we walked right in and were promptly greeted by Thien Nguyen. He didn't hesitate for one minute to show us what were looking for and treated us with total respect along with his Manager, Mylinh. We secured the exact vehicle we were looking for and saved over $8,000 from what Park Place had listed on their sticker, thanks again Park Place :) read more

Very good experience with Park Place Lexus in Plano. I asked for a quote online and within 30 mins I got a call from Nick. He asked for more specifics and told us he'll call in the morning with a quote. He promptly did that and it was a very good offer. We told them if possible can we pick the car up on Friday. He said if you like we can bring the car to you at no charge. We told him please let us come in Friday which he agreed to. He was so patient and easy to work with. We went to pick the car up Friday and it was super efficient getting everything done. Highly recommend going with plano if you're looking to buy a Lexus read more

I narrowed my choices down to the BMW 428i or the Lexus RC 350 F Sport. It took me a couple weekends to decide and went with the Lexus. I have been a Sewell customer for years and living in Frisco, they were just to far away. I had test driven the RC at Park Place twice with no pressure. I was quickly assigned a sales rep, Darren Smith, and felt no pressure. After the second test drive, I asked then to look at my car for a trade in. It was a 2008 Hummer H3 with 103,000 miles. They gave me a little more than I expected. Very happy with the deal. The RC is a big change for me and taking a chance on the first year of a new model. I have had the car for three weeks and it's awesome. Yesterday I stopped by to have my plates installed. I was quickly met at service and within 15 minutes the associate had me back in my car with a fresh wash job. Park Place is Five Star! read more

Park Place Lexus - Service Center - Car Dealers Near Me - Plano, Texas

Went in to buy a Lexus TX350 with a trade-in. Dealership offered $9800 for a car valued at $15000. The trade-in had a scratch that Blake said would take "thousands" to repair. Other dealerships said the scratch would take $500-600 to repair. I bought a car from a different dealership and received $15K for the trade. read more

Second vehicle purchased....fairly painless process .... Love my car .......good selection and great options

Victor at Park Place Lexus was awesome. I purchased a car from him in the past and would highly recommend him and Park Place. He made the process super easy and as quick as I've ever bought a car and I love love my new RX-350. Go ask for Victor he'll do you right!!! Thanks read more

Already pathetic "life-time complimentary"car wash promise here just got even more pathetic. Don't buy into their "life-time complimentary" car wash sales pitch. Unless you service your vehicle here at least once a year, they will not honor their promise for complimentary car wash for the life of the vehicle purchased at this dealership. This new "policy" was not in effect when I bought my Lexus here. Apparently $3 car wash matters more to this dealership than honoring their promise to their customers. I'm going to be in the market for another Lexus soon, and I will NOT shop here. Sewell will get me business from now on. Sewell offers free car washes even on used vehicle they sell. Bye, Park Place! read more

Once you buy the car, they are done with you. The service department here is the worst!! I bought a brand new 2016 RX350 here - my first time working with Park Place. My SUV is only a year and a half old, and the AC has already gone out, the windshield had to be replaced, and the back hatch automatic open feature still doesn't work (I've brought it in twice to be repaired to no avail). Thank God I decided to lease, so I will be done with these people in a few short months!! Every time I bring in my vehicle, I make an appointment, and every time I have to wait at least 20 minutes before anyone will even make eye contact. Once they have your car, good luck having them tell you what's going on! My car sat in their possession for over a week - I called every day, and no one seemed to know what was going on. Apparently, my service technician was out with the flu, and he was the only one who could assist me?! When I complained to the manager, he was as apathetic as the call center. No one here cares. Do yourself a favor and make the drive to Sewell in Dallas. I was with Sewell for 6 years prior to this, and I chose Park Place this time around for the convenient location...man am I kicking myself now! If you are considering buying from Park Place Lexus, I have two words for you: ABORT!! ABORT!! read more

When I decided to purchase a Lexus several years ago, it was due to a company that was known for reliability and its customer service. However, this has not been the case with my 2012 Lexus CT200h at all, or my customer service experience! At time of purchase, it was not disclosed to me that the vehicle had a manufacturer defect with the low light headlamps. If it was, I probably wouldn't have purchased the vehicle. In February of 2016, I experienced the issue for the very first time, where the lights would not turn on at the same time. I took my vehicle to Park Place Lexus to repair it, but obviously it was a band-aid fix to a bigger problem. That same year, I received a notification from Lexus Corporate stating that the low light headlamp issue was a known manufacturer defect. As a result, they gave me an extended warranty for it with an expiration date of October 31, 2019. First, my problem with this is the expiration date set on a known manufacturer defect and not being made aware of it at time of purchase. Headlights are needed to ensure the safety of you and others while driving at night. It is required/enforced by law enforcement, and violations of them not functioning properly results in tickets/fines. To me, this should have been handled as a recall and not an extended warranty program. Recalls that are overseen/required by the Government do not have an expiration date. Reason, it is enforced by them to ensure the safety of the consumers. In December of 2019, the issue surfaced again. I informed the Park Place Lexus's Service Department of the issue when I took my vehicle in for a battery replacement. My service advisor at the time could not help me because the extended warranty for the issue expired, so he advised that I call Lexus Corporate to see if they would make an exception. When I called them, the first customer service representative was unwilling to make an exception. It was then escalated, and that person was not only rude, but was unwilling to assist as well. Instead, I was told that I need to take this up with the dealership if I wanted any further assistance on this matter. Reason, they will not make any exceptions no matter what level my case is escalated to. Is this really a company that is based on reliable vehicles and excellent customer service? In summary, I purchased this car for reliability and for their reputation of having great customer service. However, this has been a liability for me (Lemon) and the customer experience has been poor in handling this matter. I shouldn't have to be responsible for a known manufacturer defect that was not disclosed to me at time of purchase. In addition to, the repair that was made on the vehicle back in February 2016 did not permanently resolve the issue. read more

Buying a car is one of my least favorite things to do. I'd rather have a root canal without pain meds, but I will say that my experience with Park Place Lexus and specifically Naseem Mushtaq was extremely pleasant. From the moment I contacted them via their website Naseem was very helpful. He was not pushy and he allowed me to make the best choice without feeling pressured. I would recommend him and this dealership. Very happy with my new Lexus and look forward to a long relationship with Park Place. read more

We bought a certified used es350. The car has been "problem free" until we took it in for the 60k service. When our son drove the car back to college immediately after, the engine died an hour outside of Tucson. He and his friend were stuck in the middle of the night on I10. After a $500 tow job they were safe in their college housing. Meanwhile, the Tucson dealer is claiming a $10k engine replacement is required to resolve the issue. A problem free Lexus with only 60k miles, and has all the proper service intervals and right after its 60k service in Plano needs a new engine??? We are contacting the regional rep and will go as high as needed to get this resolved. If Lexus does the right thing, which is to take care of this issue, we will rescind any negative reviews. Those taking their cars there for service should be very aware. read more

See all