Outstanding experience at Park Place Lexus Plano!…read more I had the pleasure of working with Jolly, and he was absolutely fantastic from start to finish. He was professional, knowledgeable, patient, and genuinely committed to making my car-buying experience enjoyable and stress-free. What really stood out was the exceptional luxury service and hospitality. Jolly made me feel valued and respected throughout the entire process, without ever making me feel pressured. His attention to detail and dedication to customer satisfaction truly made a difference. Park Place Lexus Plano clearly understands what a premium buying experience should feel like, and Jolly represents that standard exceptionally well. I'm extremely happy with my purchase and grateful for the outstanding service I received. Thank you, Jolly, and the entire Park Place Lexus Plano team, for making my experience truly special. Highly recommended!

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

We just bought a car here. Rene was our sales guy, he was funny, personable, and made the buying…read moreexperience so easy. The manager Jerry came by, introduced himself and was so friendly. Everyone was so helpful. Oscar walked us through the financing and even called multiple banks to get us the best interest rate. They were all amazing and would def recommend this dealership. Also, the pricing was on point. We had been looking around and they came in a couple thousand dollars less than the surrounding dealerships. Would recommend at least going by and seeing what they can offer. I am a little disappointed I missed out on the fresh oatmeal raisin cookies....i guess we got there too late.

Wonderful experience ! Kevin is always very pleasant!…read moreI never dread having my regular maintenance done

They refused service for my Mini, because it is over 10 years old. Unacceptable…read more It is also It is completely unacceptable that MINI USA allows its dealerships to refuse service for vehicles over 10 years old. MINIs are built to last, and many owners take pride in maintaining their cars well beyond that mark. To be turned away simply because of the age of the car -- at an authorized dealership -- shows a lack of commitment to loyal customers and the brand's community. A car's age should not disqualify it from proper service, especially when MINI promotes durability and long-term ownership. MINI USA needs to take responsibility for this policy and ensure that all MINI owners -- regardless of model year -- can count on the dealership network for support.

I've just purchased my 2nd Mini from Sewell and Jeff Stanton handled both. He does an amazing job…read morein both sales and the customer experience afterwards. Above and beyond!! Highly recommend!!!

Chase Verner…read more educated in BMW vehicles and lore; efficient, and accommodating. seemless transaction you expect Sewell to deiver a high quality experience and that is what you receive

Review posted by Jeff on Melissa's account:…read more On Friday February 13th, my wife and I visited Sewell BWM of Plano to test drive a BWM X3 and X5 to see which would fit us better. She is recovering from stage 3 breast cancer and we wanted to get her a vehicle she's been dreaming of as a gift for going through chemo and radiation over the past year. It was around 1830 so it was starting to get dusky out, but still had about 1.5 hours until closing. Several cars outside were unlocked but inside the showroom all the SUV's were locked, Go figure! On top of that, we completely walked around inside for 45 minutes (whilst stopping to look at the interior wood trim/carpet/leather samples) and outside but couldn't get anyone to acknowledge our existence. My wife was wearing a slouchy beanie cancer cap since her hair was recovering from being bald....so I don't know if no one thought a sick person should be buying or leasing a BMW. Not a Manager, not a salesperson, not even the lady at the courtesy desk. But yet we saw 4 salespeople talking to a customer & helping transfer items from a trade to new BMW. FOUR! She was hoping to get a female salesperson but not even the two ladies we saw greeted or acknowledged her. It gives me pause to think no one wanted to acknowledge my lady who's gone through Hades the past year who is treating herself for beating and surviving stage 3 cancer. Sickening and appalling, actually! We haven't bought or leased another vehicle yet since she's deciding whether to lease or buy, but it completely turned her off of BWM and all Sewell dealerships period. Which means no Lexus, no Cadillac, no Audi, and no BWM. Thankfully, the Park Place and Crest and other dealerships exist; even if I have to drive to Dallas or Fort Worth or Grapevine. Their slogan should be "I Drive a Stool" because that's the service you'll get if the Ladies look less than healthy and wealthy. I see why a recent review calls the dealership personnel "cocky and arrogant" after a muti-million dollar expansion....because I can imagine how follow-ups and maintenance would be, even on a lease. Jeff

Very Friendly informative, worked to help me into a new car without a lot of hassle…read more Thank You

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

I visited this dealership today intending to purchase a vehicle with cash. I found an Acura that I…read morewas genuinely interested in, but unfortunately, not a single salesperson approached me or even acknowledged my presence. I spent time looking at vehicles near the sales offices and even outside the manager's office, yet no one made an effort to speak with me. The only employee who greeted me was a gentleman working in the service department. What made the experience particularly disappointing was that several employees appeared to notice me, but still chose not to engage. As an African American customer, it left me wondering whether assumptions were being made based on my appearance rather than my genuine intent to purchase. I arrived in a 2023 BMW and was prepared to buy a vehicle that day, but I was never given the opportunity to have a conversation with anyone. Customer service begins with a simple greeting and acknowledgment. Unfortunately, that basic level of service was missing during my visit. I ultimately purchased another BMW elsewhere, so this dealership lost a ready and willing buyer. I hope other customers have a better experience, but I would encourage management to evaluate how potential customers are being welcomed and treated. A little effort and professionalism can go a long way.

Went to look at a used car. Tires were very worn unevenly. I took pics and asked my mechanic…read morefriend. He said something is wrong with the front alignment. The salesman was not acknowledging what was there, was not willing to lower the price so I could get the needed repairs nor would he consider replacing the tires.

Was on the look for a new vehicle and was very skeptical. Upon arriving I was greeted by Jacob Blau…read morewho thoroughly provided me with the best options available. Jacob knows what he's doing and talking about I was very satisfied and impressed with this young man! Thank You Nissan and thank you Jacob!

Bought a car here, got service here and both levels were extremely pleasurable to deal with. my…read moreService Advisor , Justin is top-notch, courteous, professional, and the managers running the service department and Derek and Gary are amazingly humble leaders and I would happily spend my dollar here every time because of them.

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

Just purchased a certified pre-owned Atlas a few days ago and had a fantastic experience with…read moreHendrick. George strong specifically helped make the process super smooth. He was personally invested in making sure we got the right car for our growing family, and we're lucky to have worked with him. Highly recommend Hendrick!