Jamie Khan was my service advisor today. I arrived for a set appointment at 8:00 AM. Jamie met me in the service area with a smile and welcomed me to the Sewell. My request was for a tire rotation. Jamie took my keys and checked me in. She asked if I wanted my car washed and vacuumed. She took the keys and pointed to the service waiting area. She was professional and courteous and made me feel special. Luxury car service companies place a high emphasis on punctuality, personalization, safety, and security. The service I received from Jamie met this bar. Overall, a luxury car service experience is designed to provide a comfortable, convenient, and memorable experience for the customer. From the moment the service advisor greets the customer to the time they arrive at their destination, every aspect of the service is focused on providing the highest level of customer satisfaction. I will return to Sewell for my service needs and will ask for Jamie. She is one of the best I have had the pleasure to work with! read more

They refused service for my Mini, because it is over 10 years old. Unacceptable. It is also It is completely unacceptable that MINI USA allows its dealerships to refuse service for vehicles over 10 years old. MINIs are built to last, and many owners take pride in maintaining their cars well beyond that mark. To be turned away simply because of the age of the car -- at an authorized dealership -- shows a lack of commitment to loyal customers and the brand's community. A car's age should not disqualify it from proper service, especially when MINI promotes durability and long-term ownership. MINI USA needs to take responsibility for this policy and ensure that all MINI owners -- regardless of model year -- can count on the dealership network for support. read more

I've just purchased my 2nd Mini from Sewell and Jeff Stanton handled both. He does an amazing job in both sales and the customer experience afterwards. Above and beyond!! Highly recommend!!! read more

I have a 2019 mini Cooper Clubman with only 54,000 miles on it. Dropped four grand on it last time I was here and this time I took it in for a bushings repair I'd already gotten a quote on with Mini of Dallas. I left my car with Mini Of Plano because they have a rental car service. However, when I arrived, they had no cars. I eventually got one after a 90 minute wait. Now I've gotten a quote $1100 higher than Mini of Dallas. $2,300 total. I get that taking cars to the dealer is expensive but does anyone think this is exorbitant? Just thought I'd share this with you all and get thoughts. read more

Disappointed by my last few visits to the service department. Inspections not performed as outlined on my paperwork. Oil not topped off to appropriate levels after I specifically came in because of the check oil light. Absolutely ZERO coolant in my car after the same visit. I had to buy oil and coolant and do it myself. They could not tell me which type of fuel additive my vehicle requires and it is literally printed (from the factory) inside my fuel door to use additive regularly. Recently quoted $15k for repairs. After checking paperwork, I found I was being double charged for parts. Quote dropped to $9k. The response was basically "well we typically don't provide a written estimate with all the parts so you should be grateful we even did that." Really? You want to charge customers 15 THOUSAND for repairs and don't believe they should know where their money is going? Inexcusable. I doubt whether all the repairs are actually needed and I'm getting a second opinion. I also doubt whether the last oil change was performed given the extremely low mileage I put on my vehicle. Trust is forever broken, MINI of Plano. You are just like all the other dealer service departments who want to take advantage of people while making them feel like you are doing them a favor. You should be ashamed. read more

I had such high hopes for this place. I was referred to the Sewell BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an email from their executive customer care rep Logan Passera confirming that Plano location received correct parts and all I had to do was go there and get it installed. I was suggested to personally speak with Danny Gallup or Chuong Nguyen. When I arrived on 04/07/22 I asked for Danny or Chong, but they weren't available and that's how I met Zuhaib. I showed him an email from Mrs. Passera and invoice for the 2 parts that didn't work. The parts were ordered by the BMW of Plano back in February when they tried to help another store. However, when I arrived they had no parts that Mrs. Passera was talking about so they had to send someone to the European Auto Care store to bring the parts in and verify they didn't fit. Almost 4 hours later, they were convinced it didn't work, which I already knew, and I was promised they would order the right one next time. After numerous of texts back and forth pulling answers like teeth, I was told the part was there. But spending again 3+ hours at the store Zuhaib said that it was the wrong part. I was told that there were 6 of them but he promised that I wouldn't have to come 6 times to try each part. He was going to talk to Danny or Chuong and see if they would order all of them to try on the same day. He stated that normally once the request for the part is sent, they get answers within 24 hours. More texts, more chasing for 10 days (I guess it's 24 hours in the BMW Mini of Plano dimension), I was finally told that they knew for sure which part was needed, only it had to be ordered from Germany and was supposed be delivered on 05/10. Zuhaib offered to try the part first on the similar car at the dealership and if worked, to give me a green light to come. I received text on May 25 that they got the new part, inspected it and verified "it will fit with the camera on your vehicle". I drove there again. But it didn't fit. And again I was promised another part. This time it was not coming from Germany, so should've been faster. Yet....On June 8 another message arrived that they were checking with the parts director so they could inspect it, and the parts director responded that he was STILL 'waiting on the updates'. It was almost a month ago. I guess he is still waiting. After all these fiascos, whenever I was there, I still haven't seen Danny or Choung, my problem is too small for them to grace me with their appearance. Never mind to pressure whoever they need to get this done once and for all! It is almost 3 months since I walked into the Sewell BMW MINI of Plano. In this day and age I can't get the right BMW mirror cover? And I have to keep pounding for answers? When you are in the building they are all smiles and promises. Once you walk out, you are yesterday's snow. This experience made me decide that this is the last BMW car I am ever going to own. There will deja vu(s) about this for years to come. It's so not worth it. read more

All around great service from Brett and the team there. We bought from Sewell in the past out of Houston and they are a great brand. Brett was my sales representative this time here in Plano. Brett has been there for over a decade and it shows in how well he knows the ins and outs of BMW's. He gave me great info and perfect insight so I would buy the best car for my needs and wants. He also gave me honest information that ended up saving me rather than trying to upsell for a bigger ticket. I bought the new X5. I love it. I'm picky with cars - this is a car you will love. Ask for Brett! Thanks again! read more

So far, I love my new car and I can say I had a great experience at this dealership. It was an impulse buy, but I sent the Sewell salesmanager Ken Henry a message when I saw it online and he made everything come together perfectly and exceeded all my requests. I think I'm a loyal customer now! Recommended. read more

MINI of Plano - Car Dealers Near Me - Plano, Texas

Very professional and informative Great customer service, friendly atmosphere just all-around great experience. Would recommend to anybody.

I was at this location to drop my MINi for an oil change and i was told they will request the lyft and was asked to sit in the waiting room, after 25 minutes i went back and asked and found out it was not requested and upon requesting again it was done while i stand there... now as far as the service i was told they will do the car wash and when i got there to pick up the car the next day it was not done and the service advisor suggested to comeback again which i refused. I showed my concern about not getting the service they asked they would provide but i was basically given the non caring attitude. To me as a first time customer i was told something would be done but it did not twice and This would be my first and last time at this location. read more

Took our pristine 2002 Mini Cooper S to MINI of PLANO to check OBD2 codes and they said I had to book it in to read codes for $220. This was something they forgot to tell me yesterday when I called. I refused a loner car as I do not want to give my car to be held hostage for $$$$ like what happened when they were located near Costco. Not impressed - $220 is NOT going to happen just to read the ODC2 codes. We will find another service place in north DFW. Seeya after 15years. Brad read more

I have reached out multiple times for help on my mini service since I just moved here from Oklahoma and they have ignored my requests for just a QUOTE!!!!!! At least give me some sort of answer. Really really annoying read more

Service guy was very nice and detailed. Good job on his part. I scheduled the oil change a week ahead of time. We sat in the dealer lobby for around 2hrs and 15 minutes. Sometimes that stuff happens. However the main reason for the 3 is this. The young sales guy up front decide to ogle my wife well beyond an acceptable margin of time with me standing there. Then my wife advised me that he continued to flirt with her when she past by to use the restroom. And of course when I past by he was playing on his phone. Simply ridiculous. read more

MINI of Plano - Sitting in the waiting room... - Car Dealers Near Me - Plano, Texas

I don't have a MINI, but my husband purchased his Infiniti from Sewell, so they offer complimentary car washes wherever you have a Sewell dealership and this is the closest one in Plano. I don't even think they check to see if you purchased your car with them...they just seemed so nice and friendly! Anyhoo, so I brought my hubby's car in for a wash. I forgot his name, but he came to me with all smiles and knew my car needed a shower. He had an inkling that I had never been there, so he took the time to show me around inside and gave me a buzzer for when the car would be ready and how long it would approximately take. Even my Crest dealership never really did that, but whatever. I liked how trendy it was inside. There are multiple waiting areas, depending on what type of mood you're in. There's the big screen tv room, the game room, the school desk like chair study room, rooms with sofas and loveseats, wifi all over campus, and this awesome coffee/hot chocolate/ fruit/ snack room, and you can purchase popsicles! I was in love! Now if only they had lil nap pods...I really needed one that day. The car was washed within 50 min, but they did say it could be up to an hour. But it was a great experience being there. I did get to check out some of the cars in the showroom and play around. Perhaps, I'll volunteer to take my husband's car out for a wash next time. read more

We recently purchased a Mini Cooper S from MINI of Plano and I have to say, it was a fantastic experience. Mark, our salesman was energetic, knowledgeable, eager to help, and a great brand ambassador. I have purchased and leased dozens of cars over the years, and this was the quickest and easiest transaction of them all. I highly recommend this dealership if you're in the market for a new or used MINI. The price was fair, and whole experience was fantastic. As a side note, I decided to have a little fun with our salesman, so I emailed him a few ridiculous requests just to see how far he would go make me happy. When we closed the deal, he presented me with all three items on my list: 1 jar of crunchy peanut butter, a gift card in the amount $8.32 for Bass Pro Shops, and a picture of the himself swimming with dolphins. Bravo! read more

I can't even begin to explain the amount of issues I've experienced with this place. All the way from unfriendliness,unorganized timing and planning, to complications with my car's coolant level 6 hours away from home 3 days after a maintenance appointment. This leads be to believe a thorough service is not being done on the vehicles here. I will never be coming back. Instead I will be using a different company for my BMW needs. read more

My parent is Vietnamese and spoke barely any English. They went to this BMW location because they trust that they will be taken care of. The car needed airbag repair and the ASM Jacob Parham push the routine maintenance on them. He gave them a repair agreement and got them to sign it. They did not know how to read the documentation and were not given a translator. I was told they have Vietnamese speakers there. They sign it assuming that the airbag will be repaired. These service reps make a commission on any service sold so he is getting paid for this I get why he would push the routine maintenance and then push for the airbag repair. It will cost my parent close to 5K to repair a used 2013 BMW. My mom does not work and my dad makes min wage. They are doing their best to have a decent lifestyle but when you get taken advantage of when you are old and do not speak English. It is truly unfair. I do not recommend going to this location. read more

I recently purchased my Mini Countryman at Mini Of Plano from Fred Price (Mike). We had an amazing experience! We loved the no pressure sales approach. Fred was very patient, professional, and very knowledgeable. We received outstanding customer service all around! Thank you Mini Of Plano.I love my car. read more

MINI of Plano - Countryman - Car Dealers Near Me - Plano, Texas

They do a wonderful job every time I come in. This was a Hummer and Saab dealership in the past and I still bring my Hummer H3 for inspections, oil changes, and a good bath. The customer waiting area is very comfortable and it has free wifi to allow you to stay connected. Great service and outstanding customer service. Make sure you give them a try. Oh, they also sell Mini's. read more

MINI of Plano - Car Dealers Near Me - Plano, Texas

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After a rather poor experience at another dealership (see my review of Auto Merchants), I called MINI of Plane about a vehicle I was interested in. In the 15 minutes it took to get there from the other dealership, Ben Anderson had the car run through their wash, and out front waiting to meet me. We did a full walk around, and though the car was not a MINI, he was knowledgeable about it, and the specific trim level, advanced features, etc. Before we drove the vehicle, he introduced me to his manager, and continued to establish trust. I had disclosed that our financing was already in place, and there was no trade, so as long as we could agree on pricing, we would probably be able to work a deal quickly, and he reiterated that he wanted to make sure I was 100% satisfied with the car before we even got to that point. After driving the vehicle and confirming my desire to negotiate, he made the negotiation process relatively simple by hitting a fair price on the first pass and without an obscene amount of time spent "talking to his manager". The experience with the business office was just as pleasant, as was the front desk. Everyone in the dealership was exceptionally patient with my 4 year old son as he explored every inch of their showroom. This is my second Sewell experience, and both have been extremely pleasant. At this point I do not see a need to work with any other dealership network for a new or used vehicle again. read more

Purchased a car from Sewell today, and created this Yelp account in the wake mainly to leave a positive review. I cannot speak to all Sewell dealerships, but the customer service at the Plano location is second to none. I dealt specifically with Michael, Bart, and Paul, all extremely helpful. My recommendation to anyone...at least give Sewell a shot to win your business before you make a final decision on your next vehicle. read more

MINI of Plano - Sewell in Plano comes highly recommended! - Car Dealers Near Me - Plano, Texas

We were unintentionally the worst: coming in on a Saturday with no appointment. They were the best. First, the place is well kept, clean, spacious. Water, soda and TV, two arcade games. We were greeted, quickly understood what was needed, the costs. When something else cropped up, we were told of the cost and consequences. They even put my driver side seal back in place! Awesome service. Will revisit for all my Mini issues from now on. read more

Buying a mini from Bart Shapley at MINI of Plano was almost as easy as buying a pair of jeans. Bart was super helpful, knowledgeable and most importantly, not pushy. He made the buying process fast and fair. He even spent time programming my phone with the car. I've only had my MINI a week and Bart has already called to check to see if I'm having any problems or have questions. I highly recommend the MINI as a fun car and Bart Shapley as the person to ask for! read more

Normally ok, but beware slow service and be sure to ask for a time estimate if you are waiting. Waited almost 2 hours for an oil change and no warning or updates. Tim was professional about it, others on the team made excuses and did not make it right by the customer. I hear that long wait times are becoming more common here. Ask first! read more

Stopped by to look at the new Mini Countryman. Two attentive salesmen greeted us in the parking lot and weren't overly aggressive. They let us explore on our own terms for awhile, then came back to check on us and let us inside a car. Super nice facility with customer lounge, games, full service shop and loaner cars. They are share parking lots with Costco so you can shop while you wait. When we are ready to buy, we will be back! read more

Took my car in twice while under warranty because it was losing oil. The service manager says Minis just do that. As soon as I took it in AFTER THE WARRANTY RAN OUT, they find the $1000 issue. DO NOT BUY A MINI HERE. THEY DO NOT CARE ABOUT YOUR CONCERNS WHILE IT IS UNDER WARRANTY. Not to mention that they sold me a maintenance plan based on the fact that they replace my clutch around 60K miles. once I needed it, I had to fight tooth and nail to get them to cover it. AVOID THEM LIKE THE PLAGUE! read more

I'm glad I have a car through Mini of Plano. They run things very differently from other dealerships I've encountered. Sewell is truly customer-centric. Everyone is professional and courteous. I never feel like they are trying to sell me something I don't need. I get a free basic car wash every time I'm in the area. If a loaner car is needed for service, it isn't a hassle. I can leave my car without worries because the service team will take good care of my MINI. The service waiting area has cable TV, WIFI, a great coffee machine, and a little arcade. I got my car through Mike Levey in sales. He was very attentive and really took the time to answer every question I had. Even though it's been over two years since I bought the car, Mike takes the time to say hi if he sees me during a service visit. If my car needs service, I always go to Jacob Temple. He keeps me up-to-date and makes sure my car is in good condition before returning the vehicle. read more

Amazing service!! Brandon Horton he is a stud! I went in there to get down air on my BMW but ended up buying 4 new tires because he was so awesome. Sewell is the best car company in Texas. I have been to all of the Bmw dealerships in Dallas and they are horrible. They will be great to you when you need to buy a car, but service. They don't care. Service is where you need the best customer service and Brandon did it. I am very impressed I will always buy my cars from Sewell. Do not be tricked by the other companies. Sewell will take care of you at every end! They hire great employees like Brandon!!! read more

A few months ago, my Mini saved my life. While sitting at a red light, 3 tons of steel in the demonic form of an SUV hit me at ramming speed. Recently, Mini of Plano saved my spirits. I've had some issues with dealing with various dealers in past (haven't we all?), but a Miniac friend adamantly suggested that I go with Mini of Plano. It is 300 miles away, I know, but he also is a Houston resident and said it was worth it. My new car buying experience was superlative from start to finish. They treatment was fantastic, in terms of friendliness, service, and just overall care of the customer. I had a problem with the delivery of the car due to a manufacturers recall. But Sewell Mini was in my corner, and took care of the problem way above what I would expect from a mere mortal car dealer. The facility is fabulous, with a lot of cute touches that this red-white-and-blue (union jack) blooded Mini owner loves. They've got a dedicated service department that took care of me in the aforementioned recall. This is as good as it gets. And when you're plonking down serious money for a car, shouldn't it be that way? read more

Look, I don't want to seem like I drank the Kool-aid, but this place is the bee's knees. First, these crazy nuts let us take the car out for a test drive on our own. So that is how I knew my Mini could get up to 85 quickly before I bought it. We showed up on a Saturday afternoon after test driving a used Mini at another dealership. The one we drove awesome, but having zero knowledge about the brand other than they make adorable cars, we thought it best to do a little research before we bought. This is how I went from shopping for a Jeep to a Mini. It's science. Or magic, whatever. Anyway, we stopped at the lot closest to Costco and were wandering around aimlessly when a gentleman asked if we needed help. This was a foreign concept because we had been there like 10 minutes and hadn't been assaulted by a sales person yet, so we were frightened. But Russ made it better. He set us up to test drive the one we had picked out. He taught me things like how to turn on the car (yes I needed help with that, shut up). So away we drove, he encouraged us to get on the highway because, as we discovered, that is where a lot of the fun happens. The car drove awesome. We returned like 9 hours later (okay it was more like 1 hour) and Russ was with other customers so he set us up with Jeremy to talk about if we wanted the car (henceforth known as Nigel). So this is where things got super weird. There was zero pressure to buy. He talked about Minis and a bit of the history of them and the things the dealership does to make life easier for buyers. We all know they are adorable, but I didn't know the part about how the '15 models were enhanced with all sorts of cool crap, and the safety ratings are good. He showed us the service area, told us about free car washes for life, we saw the game room and there was even a motherfucking dog in the showroom to complete the experience. (Said dog was not provided by Jeremy, it was a customer's, but I am totally bringing my dog in one day). I bought Nigel. I had a lovely experience with Finance, no issues with delivery of the car. Everybody I encountered was super nice and accommodating. New cars are in the building closest to Costco, used are in the next. Sewell has changed the car buying experience. But you smart people out there already knew that, right? read more

First things first, this dealership is amazing. Drinks, snacks, PAC-man, you name it, they have it. One thing that shines brighter than these amazing perks is one of their employees, now manager, Lenny Poulsen. Lenny was amazing to work with. Over the past 3.5 years, anytime I call Lenny, he knows exactly who I am, asks how my mother is, and always goes above and beyond to help me. Even after my mini was sadly totaled, he is still helping me. His level of kindness, dedication, and service is hard to come by nowadays. If you buy from this amazing dealership, do yourself a favor and work with Lenny. And just in case he ever sees this- thank you Lenny for all your help. It is so greatly appreciated. read more

Yet again, I am thrilled! I've lost count how many times I have brought my MINI back for the same issue. Not once has Clint or anyone else in the service area EVER suggested they have exhausted all possibilities. They just NEVER give up trying to find a better solution. I am so grateful. After a year...they figured-it-OUT!!!! How many other Auto Service groups would keep trying for OVER A YEAR....? My guess is that there NONE on the planet who would ever go to this extent to satisfy the customer. I am committed to SEWELL MINI of PLANO!!! Thank you so much! p.s. Clint deserves a medal! read more

Had a pretty mediocre experience here. Cliff notes: People were nice, dealership was nice blah blah blah, salesman was dishonest. Waited forever to get service on the used wing of the lot. Got a decent deal on a used 2011 Cooper S (because the internet price was actually good....and because it had sat on the lot forever), but despite our arguments of the value of our trade in, he lied about how much they could sell it for. Then ended up listing the trade in vehicle (2011 subaru STI) for $4800 more than he said they would. This is more than we paid for it new! They of course sold it in a week. The salesman spent the whole time telling us how great Sewell is and how they like to keep customers for life. All the while, he's sitting there lying to us to get an edge in the negotiations. And...no, I don't work for Moritz Mini or Mini of Dallas. No experience buying there. read more

It's pure greatness to get up everyday and love what you drive! But when you wake up to a tire pressure monitor light on, So i stopped by the local Discount Tire for some air when they informed me that i had an impact bubble. Not knowing what an impact bubble was, I took my Mini to the dealership Service Dept. The Sales Manager- Lenny greeted me and asked what the problem is and then said he'd take care of it to give him a little bit. So i left and went to grab some lunch and came back. My car was ready soon after and Lenny really did take care of it. Lenny made sure that I wasn't charged anything for their time! What started out to be a not so good day- turned out great! Thanks Lenny and the Mini Service Dept too! read more

I'm in the market for a MINI and I had a great experience test driving and talking numbers with my salesman, Lenny. How often do you have a salesman that actually drives the car you are looking to buy? It's never happened in my experience, but Lenny actually drives a MINI and was able to tell me all kinds of things about the car. Awesome. I went on more of a fact finding mission than a definitely going to buy a car today trip, and he was really patient with going through the numbers with me. They had a very upfront method of breaking down what you were paying, what you were getting, and how it all shakes down. I have never felt like the money was being so clearly explained to me - I usually walk out of buying a car just hoping I didn't manage to get ripped off. Anyhow, I didn't leave with a car yesterday and never once felt pressured to do so. I'm just pretty damn sure when I do get a car, it will be here. The awesome service waiting area and free lifetime car washes are just an added bonus. read more

Although I didn't purchase my vehicle from Mini of Plano it is my preferred dealership to have my vehicle serviced. The facility is awesome and the employees even better. I have used all three DFW Mini dealers for service on my 2010 Mini Cooper S and I can tell you there is no reason to even think about going anywhere except Mini of Plano. Mini of Plano's service advisors are top notch. They are very knowledgeable and truly go out of their way to help you when your vehicle needs service. My current service advisor is Melanie Carlyon. She has been a pleasure to deal with. Melanie always greets me by name as I pull up onto the service drive. If I am waiting for my vehicle, she keeps me updated on the status and how much longer of a wait I should expect. Employees like Melanie will be the reason that I purchase my next vehicle from a Sewell dealership. read more

I had a great experience with sales guy, Lenny Poulsen. I had met a rather disinterested and uniformed salesman at the MINI Dallas location, so a friend referred me to Lenny in Plano. I found him to be extremely knowledgable and helpful about every little feature and option. I most appreciated that Lenny respected my wishes not to receive follow-up sales calls and emails. Most other car sales people got upset and pushy when I refused to give them my phone number or email address, but Lenny did not. I originally met him for a test drive in October 2012, then decided to put off my purchase until further notice (in April 2013), and he did not bother me at all during that time! I also special ordered my car and had to wait another 2 months for it to be made, so I interacted with Lenny many times between October 2012 and June 2013. He always seemed to be one of those rare people who is happy with his job and truly cares about making sure his customers have a great experience. The Dallas MINI dealership is much closer to me, but Lenny makes it worth the drive to Plano. The dealership itself is also very clean, modern, well-designed, and in a great location for highway test driving on the curvy, fun part of the Tollway in Addison. read more

I strongly recommend buying from Hunter (Sales) and David (Finance) at Mini of Plano. He took the time to understand my needs when I brought in a certificate from USAA and they also had a steal of a rate. I was unable to do both so Hunter contacted his Finance advisor David who took the time to find me the perfect rate and nearly what they offered. I had a win/win. Additionally I dearly love the car. I've never been a car type but the Mini has something about it that makes you want to treat it like a favorite pet. I get oogles of "wow you have a MINI", "can I see it", "can I drive with you".... Never got that on my Lexus RX400. When I came back to pick up the car, Hunter had a giant bow on it and got me a latte from Starbucks to boot. Yah..seriously. Hunter has great service mindset and is not greedy. He works hard to ensure he gets future referrals versus skinning the customer he may not see again like other dealers. I believe this is the first time ever I've recommended someone I bought a car from....ever. One tip...every dealer has their quirks. The tire warranty for Mini is expensive. Check out Discount Tire who offers the same warranty at a much lower price for runflat tires. It is actually slightly better as it includes lifetime rotation. I would also do the tint directly with the place that they use because they provide the same lifetime warranty without the dealer markup. For the same price that I paid at the dealership, you can upgrade to a better tint which you will need and want for the glass on top of your mini to keep the heat out. I actually had to have it redone because the tint I had was not strong enough. Go to Sewell of Plano. The place is quite appealing with a modern waiting area full of goodies, adorable decor and pictures of their doggie mascot, big screen TVs and games and kids play area. Awesome WIFI that works like a charm. It's my second time buying from a Sewell. The first time was in Dallas when I bought a used Lexus. The Sewell in Plano by far has a more classy feel and the carwash service is a endearing. John always makes you feel as if you are coming home "where people know your name"--like Cheers. There are moments that I'm tempted to buy the MINI paraphernalia, but I do resist and think.."that would be over-the-top". Off to drive like a go-Kart. BTW, you know the race car drivers in the movie RUSH drove MINIs. read more

Sewell Mini of Plano is a great dealership, I bought my second and third (my current) Mini here, the experience was very pleasant. Both service and sales dept are nice, helpful and responsive; especially the sale manager here does not give you those shitty attitude when you try to negotiate for a better deal (I had some bad experiences at some VWs and BMW dealer). I have always been a Mini fan and will definitely buy my next Mini here. read more

I recently took my 2011 Mini Cooper S in to have the engine light diagnosed. I made an 11:00 appointment with Tori (Vittorio Galuppi) to drop my car off before I went in to work. I wasn't sure how much anything was going to cost or how long it would take, but they made everything as easy as possible. After they took my information, they had me in a complementary loaner car ready to go. It must have been less than 30 minutes that I was there initially. I received a call about 3 hours later with a diagnoses that the fuel pump was the culprit. My car was just out of warranty by about 1000 miles and Tori asked if he could call me back so he could get authorization to see if mini would honor the repair anyway, partially if anything. I got a call back soon after confirming that Mini would cover 100% of the cost! I had my tail light replaced while I was there as well due to problems on the circuit board of the assembly itself. Needless to say, Tori went above and beyond the job he needed to do in order take care of the customer. I will definitely bring my Mini back to this location for future needs!. Thank you Tori! read more