First visit, we went to try the self-service dog wash. We liked the set-up very much, with 4…read moreindividual rooms for privacy and dog-control. Shampoo (4 choices), conditioner, towels, aprons, and basic grooming tools are included. There is a blow dryer, also, but it's fairly low-powered. Note: No trimming or nail clipping is permitted. The price is reasonable ($17 per pet). Only true problem is that they don't allow customers to use their restroom. I had to leave to go to another business.

EP is both a store and dog grooming including a do it yourself wash. So this is 2 in 1 review…read more.. 1. The store part is great for dog treats and snacks. They carry items that aren't in big box stores like Petsmart or Petco. They also carry specialty dog and cat food, both wet and dry. When I want to try a new dog treat, I come here. 2. I've only tried the do it yourself dog wash once but unfortunately I won't return. My dogs hate baths so I need to be as quick and efficient as possible. While I appreciate having a gated room to use, it was an awkward set up, soap was a separate bottle and my dogs were freaking out from the noise of other dogs being groomed. Plus I paid almost $50 for both dogs, no thank you.

A quick cat food run turned into a full afternoon outing for the dog, and honestly, that's the sign…read moreof a good pet store. The Arapahoe Crossings location has a self-serve dog wash setup tucked into the store, so on a whim we decided to give our pup a bath while we were there, no appointment, no fuss, just walked in and used it. The wash stations were clean and easy to use, with everything you need laid out so you're not improvising with regular shampoo from home. My dog came out smelling great and noticeably happier (she's a fan of the blow dry at the end, which is more than I can say for the bath itself). After all that effort, she earned a reward, so we let her pick out a bone and a toy to take home letting your dog "choose" is a small thing, but it's the kind of detail that makes a trip feel like an event instead of an errand. What really made the visit, though, was Holly. She was running the store solo and still managed to be warm, attentive, and genuinely good with everyone who came through, people and dogs alike. She checked in on us during the wash, helped without hovering, and clearly knows the regulars (furry and otherwise). Running a store alone during a busy stretch isn't easy, and she made it look effortless while still being personable with every customer. This isn't a flashy big-box pet store -- it's the kind of place that feels like the neighborhood spot, where the staff actually care about your animals and the experience isn't just transactional. If you're in the Arapahoe Crossings area and need supplies, food, or want to give your dog a proper wash without the groomer price tag, it's worth the stop. Best for: dog owners who want a DIY bath option, anyone who likes a personal touch from staff, quick supply runs that turn into something more fun for your pet. If your dog could use a bath and a little treat-yourself moment, Chuck & Don's in Aurora is a solid pick and ask for Holly if she's around.

Pleasant, clean, organized. Great store! Had everything I needed! I will definitely shop here again.read more

After booking online 10 days in advance I received a phone call from the groomer at 715pm the night…read moreBEFORE a 7am appointment to cancel due to what they called overbooking. I've been using this salon for 10+ years. I get that things happen but the way she explained it was fishy. Started off asking about my dogs needs then told me they could not do him because their system didn't notify them until Friday. Mind you she called on Sunday. She offered me a grooming academy appointment in the future somewhere in another store, not at the scheduled time. No follow up just sorry, not sorry. I guess my tenure with this salon is over. Good luck.

My puppy has never looked better after a grooming appointment! Not even kidding... she's a golden…read moredoodle and every time I bring her to a different PetSmart, they just cut her face and body to look disproportionate and odd, once it grows out she's fine... butttt Kristen at the grooming salon did such a beautiful job! I was genuinely so impressed and happy. I didn't get to thank her in person so this is my thank you! I was nervous about coming here because of the low reviews and am so happy I came anyways!! They did a phenomenal job on Sage. Thank you Kristen!

Great experience. Our puppy was well cared for and shown lots of love. Michelle was the groomer who…read moretook great care of Dixie. We'll be returning soon.

Hello, my name is Alyssia. I have just recently been…read morebooking my kitten into this place this 2026. I have never had my own kitten.. or had someone to groom my kitten ever in my life, so grooming becoming an addition became a little scary for me, because I don't know a lot of people that know how to groom kittens well enough. I met Tim, and he is absolutely fantastic at his work! I will come to him forever!!! I recommend him for (anyone) that has kittens He is amazing

Great experience overall. Huge selection of fish, reptiles, and pretty much anything. They have…read moresome cute turtles inside too you can visit. My two year got a kick out of the WIDE variety of animals. We came for a couple new fish and so far they are thriving and happy in our tank. They didn't have many staff and every time I needed to ask a question it felt rushed but overall would very much recommend!

Me and my partner went in recently to buy some shrimp and a betta. We worked with Sadie who spent a…read morelot of time with us and was very knowledgeable about fish keeping, she gave us some tips and tricks and was patient with our many questions. Unfortunately our betta turned out to be quite the hunter and ate most of the shrimp, but he is certainly happy, healthy, and thriving. No more shrimp friends for him moving forward.

You are always so nice to me and my goofy dogs! Thank you for being so kind to us and generous with…read morethe treats. They feel so special!

Best local indie store around with species appropriate nutrition imo. They will order in any food…read morethey carry for you if it's not carried on the shelf. Always great customer service and they offer an excellent return policy. Staff is friendly, knowledgeable and always helpful. As important as all of this is to me is also the fact that my 9 yo Abyssinian cat, Dalila, has adored Chuck & Don's since she was 4 months old and never wants to leave. Dalila knows the way to the Hudson store and gets super excited when we get close in the car. Girl needs a part time job to support her Purrniture habit lol.

I shop at PetSmart pretty regularly and the store is always clean, organized, and easy to find what…read moreI need. The staff has generally been helpful as well. My only complaint is that they rarely have enough checkout lanes open, which can make the line longer than it should be. If they improved that, the experience would be even better.

We see Sam k and she's the only one I'd let groom my sweet boy! She's great at communicating…read morerealistic expectations for my dogs cut and does a great job spotting mats or other issues I likely wouldn't have seen so I know what to expect. Chip loves her and she's always so gentle and sweet with him! Highly recommended

Grooming: I took my dog here for the first time recently. It started off with Isaac being late for…read morethe appointment and the other people working there weren't willing to check us in. So while I'm waiting around for this man to arrive for his shift I have plenty of time to notice how utterly filthy this place is. I get it that dogs are groomed here but there were tufts of hair from the entrance all the way to the back of the store where grooming is located. The check in area hadn't been cleaned in a very long time. Because the groomer was late the appointment took way longer than it should have which just caused stress for my dog. Someone else (must've been a manager) finally checked us in and said she would give Isaac the notes on my dog for his groom. I didn't have a lot of confidence but overall it came out nicely. I have a short haired dog so no haircut or shaving was required. He just needed a bath, brush and nails but it still took 2 hours. (Scenthound does this is 15-20 minutes). PetSmart: #1: require that your groomers show up on time for their shifts #2: fix the check in process so that whoever is standing around can perform this task (but if #1 is handled there wouldn't be an issue) #3: increase your standard of cleaning and require at least an hourly vacuuming of the hair. I was absolutely covered in long hairs by the time I left this place and was sneezing from everything that was floating around in there. Gross. The store in general: it is usually well stocked and I'm able to get in and out with what I came for. There happened to be a promotion for a free toy with my purchase and I don't think it's too much to ask for the cashier to mention it with ALL the other upsells, donations and round ups I was asked for. The basket of toys was right there and it was only a few more words to say "you qualify for today's promotion- do you want a free toy?" That would have gone a long way with your customer service after me spending hundreds of dollars here every month. I didn't see it until I was walking out the cashier is like oop you missed out. WITAF. Not cool. I come here because it's super close and I don't have time to run all over town to get my pet supplies and grooming. I will be switching to delivery for supplies and food but I hope they get this place cleaned up. There's random dog foods on the floor that my dogs enjoyed as we walked through the isles. No idea what kind or how long it had been there but this also shouldn't be the case.

I have been taking my dog here for many years. He loved almost all of the groomers, and they took…read morevery good care of him. I guess something in the organization changed in the last year because none of our favorite groomers are there any longer and I do not like the work of the latest groomer we had. I am now taking my dog to a more professional, personalized groomer, since PetSmart seems to have become a grooming factory.

We were so excited to stumble on chewy's bonetique…read more When we walked in, we were immediately greeted and asked what type of dog breed we had at home. We told the representative that our dog was pretty picky with snacks and treats, and we were made sample treat pouches that we could go home and give to him to find what he liked the most. We have never been treated so well in a store before and offered options to take home and try first. This was amazing. While we were at the bonetique, we noticed that there was a dog meet up, which was extremely cute. I definitely recommend chewy's Bonetique. They had many Colorado made treats for dogs. This is an amazing store that many people should check out.

I've been coming here for two years, ever since we rescued our senior dog. They have some of the…read morebest and unique single-ingredient and specialty dog food and treats anywhere. The prices are reasonable, but then again our dog is small and so is his appetite so we don't spend a ton. He has a sensitive system, and he happily eats anything we buy here. Staff are very knowledgeable and friendly, and will answer just about any question you have about dogs and their nutrition. Today was the first time I took advantage of their nail clipping service. It is offered as a walk in service and it will run you 20 dollars with an option to tip. Elias did our dog's nails today, no easy task since he's a little fussy with his feet, but Elias was quick and efficient, and oh so loving to our little old guy. It costs less than our vet and a little more than the big chain pet stores, but Chewy's is located so close to our house that I think it evens out just fine.