My Dad moved into Governor's Port just over 3 years ago. It is not a large facility, so it has a…read morefamily feeling. My Dad recommended Governor's Port to all his friends. As his health deteriorated both the staff and other residents at Governor's Port helped my Dad to cope. I cannot praise the warm friendly atmosphere at Governor's Port enough.

Our mom has been a Symphony at Mentor resident for a little over a year. She is happy and well…read moretaken care of by a consistent team of professionals with the training, patience, and compassion for loved ones who need memory care. No matter when we go for a visit, the property is secure, staff are welcoming, and the facilities and her living space are clean and tidy. The menu always looks good and she enjoys participating in various activities. It gives us peace of mind knowing mom is comfortable, cared for, and treated with respect.

From the owner: Situated near Lake Erie and numerous city parks, Symphony at Mentor is a cozy, suburban senior…read moreliving community located near Lake West Hospital, Tri Pointe Hospital and Hillcrest Hospital, as well as Great Lakes Mall and James A. Garfield Historical Site. Enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, and boutique amenities. Spend every day living fully and experiencing greater well-being.

Excellent assisted living facility well located off route 615. I-90, Great Lakes Mall, and dozens…read moreof restaurants and shopping 5 minutes away. Staff are well trained and do their utmost to provide a wonderful "community" feel. Activities abound daily, including off-site "field trips". Food is very good. Order dinner off a menu; many entrées are cooked to order. Above all, the campus is clean and safe.

Visited my Grandfather here. He enjoys living here. The place was small, which allows for the…read moreresidents to really get to know one another. And the staff knows them. He has made many friends.

The communication of management, with their residence and families is very poor. They leave the…read moreimpression that they do not care. The follow up is non existent. They do not take suggestions. The written policies are very vague and they skew them to their benefit. Communication between residence, families, care givers is often disconnected. The only highlight is the activities that keeps them engaged. If you have a loved one be prepared to be over promised and under delivered, over priced for the care, and food that they provide (GFS quality) Had to hire my own additional aide just to make sure that our Mother was taken care of.

In the past 7 years, we've used Heartland of Mentor for an elder - they did rehab after a very bad…read morefall, they provided rehab and care after any hospitalizations, our elder is there now for skilled nursing until an infection clears up. This is our 'go to' rehab and nursing!

Please do not take anyone there who you love ! The " care " is non-existent !! The Admin, Social…read moreservice ,nursing staff are vapid ! There is no one who will take responsibility for anything they do or don't do. Pass the buck is the name of the game ! They have no assessment skills as to patient condition they are caring for. plus very few staff to assist people in any way. I am being kind here and will not discuss the horror show my loved one endured.