**UPDATE - 2 Stars: I drove to their office in Aurora, CO yesterday to take care of this in person. I expected to have to fight for the charge to be dismissed. Thankfully, the woman there (it wasn't Susanna who I kept leaving voicemails for) looked up the ticket number and found that it was dismissed back on February 13th. She told me they had recently become the new owners of the lot I parked at and they had issues with the pay kiosk malfunctioning. Not sure how true that is, but regardless, the $75 charge was dropped. I'm still disappointed about not receiving any calls back from Susanna or John; terrible customer service on their part. Also, receiving the ticket in the mail two weeks after it was issued and not receiving any sort of notice that this was dismissed is bothersome. I could have avoided any calls and having to drive over there to talk to someone. It also makes me wonder, what if I had paid the $75 charge and not known it was dismissed? Would they have notified me it was dismissed and refunded me? This was a huge waste of time and the customer service was terrible, outside of the woman I met in person who took care of it right away with a good attitude. I'm moving my star rating from 1 to 2 because of that. Otherwise, this place seems shady and unprofessional.** ORIGINAL POST - 1 Star: I parked in their lot off of Court Place & 14th Street in Denver on February 5th, 2020. Pulled in at 1:47pm (according to the notice they mailed me) and went to the pay station, entered my plate number and spot, and swiped my card. The machine spit out a receipt to place on the dashboard, time stamped at 1:48pm (only 1min between arriving and paying). It was $17 for an all-day pass, and my bank statement confirms the money was withdrawn. I walked to a client meeting and came back within 45min. I drove off the lot at 2:33pm (according to the notice they mailed me). Here we are two and a half weeks later and I receive a notice in the mail. It states that my violation was "no payment". The letter further states that if the $75 charge is not paid after 14 days, they'll send the case to a debt collector who may boot/tow my vehicle. No idea when the 14 day period starts, but I'm assuming it started on the 7th as that's the date on the notice; so I'm receiving the notice with no grace period to pay it. I proceeded to call them immediately and left a message with Susanna Quintana in their Customer Service Center. In her voicemail, she states to only leave one message if it's in relation to a parking notice (probably because they are scammers as I've read from everyone's post, so they don't want an influx of messages from angry customers). After not hearing back after 24 hours, I called again, ignoring the request to only leave one message and told her to call me back ASAP to discuss the ticket. I called three more times. I eventually found another Denver number to call and it was to a guy named John Conley. I received his voicemail and he stated to call the CSC for ticket related inquiries. Being Susanna doesn't know how to call back after 3 days, I decided to leave him a voicemail. That was 30min ago, but I'm not hopeful I'll hear back from him either. I plan on driving to the address listed on the parking notice today so that I can corner them and get an answer on why I received a ticket. If the outcome is anything less than a full retraction of the notice, I will refuse to pay. I paid $17 and have proof of that payment, and I was not in violation of anything while utilizing their lot. I'm not going to pay $75 because of an intimidation notice. Go ahead and send this to a debt collector. I'll gladly fight this rather than give in to a scammer. I'll update my post once this comes to an end. read more

Parking Revenue Recovery Services - Parking notice - Parking Near Me - Aurora, Colorado

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I am sharing my experience so other consumers know what to expect. I parked at a property where Parking Revenue Recovery Services (PRRS) handled parking enforcement. Before leaving my vehicle, I paid $27.50 through the Parkquility app for three hours of parking. Due to an unexpected delay, I exited the lot approximately 15 minutes after my paid parking session expired. Several days later, I received a $97 Notice of Non-Compliance. I disputed the notice and submitted proof that I had paid for parking. During the dispute process, PRRS acknowledged that my payment was valid and confirmed the approximately 15-minute overstay. I have never disputed that I overstayed my paid parking session. What I questioned--and never received a meaningful answer to--was why a customer who paid for parking should receive a nearly $100 contractual charge for approximately 15 minutes beyond a prepaid session. I repeatedly offered to pay the additional parking fee that would have been due had I extended my session before it expired. That request was never addressed. Instead, PRRS reduced the amount from $97 to $77 as a "goodwill" adjustment while maintaining that the charge was valid. My concern is not that parking rules were enforced. My concern is whether the charge was proportionate to the circumstances. If you park at a property enforced by PRRS: Keep screenshots of your parking session and payment. Save your receipt. Set a reminder before your parking expires. Extend your session if there's any chance you'll be delayed. I hope sharing my experience helps others avoid a similar situation. read more

This business owner is a downright crook. This is by far the worst parking services private lot I've ever parked in and they will be reported to the BBB. They have given me two 77 dollar tickets. 1) my car went from a temp tag to my license plate number and they are trying to fleece me out of the money saying I didn't pay for parking when you can clearly see on the pic they sent me it's a temp tag and they sent me a notice saying it's my current license plate number trying to say I didn't pay for parking. Absolutely ridiculous. 2) I dropped a friend off at her car in their lot. I was there for 30min talking to her not even in a spot, clearly not parked and my lots were on. They sent me a 100 dollar violation ticket for this saying I didn't pay for parking. DO NOT ever use any of their parking lots. These people are fleecing people out of money and their customer service agents are barely understandable and will not budge on the ticket. I've asked multiple times for a manager to call back and no one has called me. They don't just send you over to one they have to call you back. All part of the fleecing. They know they'll never call you and expect you to pay. I will never use their lots again. I will let everyone know I work with not to use their lots. I had heard bad things about them but never knew it was actually this bad. This business is utterly terrible and you better believe the BBB will be hearing about this as well as the city of Denver. read more

Paid for parking in a downtown Golden lot and still received a $92 fine because I stayed about 18 minutes longer while helping a very pregnant friend load baby shower gifts and diaper boxes into her car. I provided proof of payment and even offered to pay for the additional time (which would have been a few dollars). Instead, they insisted on a $72 fine. If you park in these lots, know that even a short delay, after you've already paid can result in a very large penalty. The lack of flexibility here and disproportionate fees says a lot about how this company chooses to use common sense & treat paying customers. read more

I was issued two parking tickets by PRRS (Parking Revenue Recovery Services) on 3/23 and 3/25 for parking in "more than one space" at the 2230 Champa St. lot in Denver, Colorado. This lot has hardly any distinguishable lines in the parking lot therefore, when parking, I park as close as reasonable to the next closest car. They ticketed every single car on this side of the lot on these days and denied my dispute after showing them the issue with the lines and showing my own vehicle flanked between two other cars that were already parked. read more

Parking Revenue Recovery Services - Parking Near Me - Aurora, Colorado

First time parking in this specific Austin location and it was a nightmare. Most people park here to visit La La Land coffee shop nearby. I was gone for only ten minutes and got hit with a $20 charge. I didn't pay it right away, and instead of a simple reminder, they mailed me a follow-up demanding two to three times the original amount. Then it got sent to a debt collector who tried to make the whole thing seem way more serious than it was -- all over a $20 parking bill. These people want every single penny they can squeeze out of you. Completely unprofessional and predatory. Never park at this Congress Ave lot in Austin -- not worth the risk, especially if you're just running in for coffee. Keep your receipts if you're ever unlucky enough to end up there. read more

Predatory and the fines are astronomical and disproportionate. $92 for parking beyond the allotted time? Nightmare of a company, and any parking lots that use them are ruining Denver. read more

Trying to charge me $102 for staying 6 minutes later than the 2 hours I paid for. The 2 hour parking was $14 AND I was unable to pay for 3 hours, which is what I initially tried to do when I parked. SCAM read more

I am a disabled senior and was parked for 45 minutes on Christmas Day and although I had a handicap placard on my windshield .. this "company" sent me a $105 parking ticket.! Even though I had a handicap stencil and proved to them, they still charged me. The funny part is the ticket was issued via email by a man named Jesus. On Christmas Day. SMH Real nice. read more

I think Parking Revenue Recovery Services is a scam I was charged $110 for 59 minutes of overtime parking.

Went to Rosario's in Southtown and had to park at the overflow parking lot at 700 S. St. Mary's. But definitely not using that parking lot ever again. Charged $102 for going over my pass by 8 minutes. Just got this notice and I'm just in shock right now. Please beware. read more

Parking Revenue Recovery Services - Parking Near Me - Aurora, Colorado

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I got a noticed that I parked on "private property". We were told that we cannot park, well, on the private property. We immediately moved the car to the paid for parking. We have the receipt. They actually don't provide evidence that you parked on the "private property". They only show two photographs of the car entering and leaving. The entrance to the private and paid for parking is the same entrance. I'm reporting this to the Miami Police and the Miami Parking Authority. read more

Disgusting business practices, if you go over your time at all you will get a $100 fine, I will not be parking in any Lot they manage ever again I would rather be late and drive around looking for parking elsewhere they give them another dime. I hope karma comes for this business. read more

WORST COMPANY FULL OF FRAUDS! I paid for my parking $5.00 for 2 hours and now they are charging me $102.00 for that same parking. Customer service acknowledged, and they still didn't approve the dispute. I have my receipt, pictures, videos, and app. THIEFS!!! ALL YOU WANT IS PEOPLE'S MONEY!!!!!!!!!!!!!!!!!!!! read more

I parked at this PRRS-monitored lot and paid with my credit card after Apple Pay was down. Their system failed to give me a receipt, so I couldn't confirm the time purchased. I believed I had paid for three hours. Later, PRRS claimed I only paid for two hours and fined me $102 (reduced to $82) for about 9 minutes beyond their tiny "grace period." This is a predatory business practice. PRRS designs its system to make payment easy but rules impossible to access. Every "Pay Here" sign is clear, bold, and at ground level. But the actual "contract terms" -- including fines up to $250, arbitration waivers, and threats of debt collection -- are posted in tiny print high up on a pole where no customer could reasonably read them before parking. This is not transparency, it's a trap. PRRS has also contradicted itself in writing: their staff said violations "cannot be waived per contract," yet their own FAQ states notices may be dismissed with proof of payment, and their Terms contain no such waiver ban. Meanwhile, their representative admitted PRRS doesn't even set penalty fees or maintain the payment equipment, yet they continue to enforce fines tied to system failures. I have filed a formal complaint with the Texas Attorney General's Consumer Protection Division for unfair and deceptive practices and urge others to do the same. Until PRRS is held accountable, beware of this lot and others they manage. read more

Since a Zero star review is impossible; Title: A Manifestation of Administrative Incompetence and Tenant Antagonism My recent experience with The Flats at River North and their contracted enforcement agent, Parking Revenue Recovery Services, Inc., epitomizes a level of bureaucratic maladministration so egregious it borders on the Kafkaesque. On March 7th, 2026, while still under a fully valid lease--expiring at 11:59 PM, not a minute earlier--I briefly entered the premises to return my mailbox key and apartment keys as required by the leasing office. During this brief and entirely proper act of compliance, I was issued a $102 citation for "unauthorized parking" at 12:26 PM--a temporal impossibility given that my contractual right to park on the premises was incontrovertibly still in full legal effect. The issuance of this citation is not merely unreasonable--it is administratively capricious, contractually incoherent, and demonstrative of a systemic repudiation of good-faith tenant relations. Further compounding the absurdity, both entities are presently rated "F" by the Better Business Bureau, a fact which--after enduring this ordeal--I find neither surprising nor contestable. Their operational conduct exhibits a persistent dereliction of fiduciary obligation, an abrogation of basic hospitality, and a disturbing propensity for predatory procedural enforcement. The Flats at River North exhibits a pattern of tenant antipathy masquerading as policy, while Parking Revenue Recovery Services appears to operate with a near-pathological disinterest in contextual facts or the fundamental precepts of contractual equity. To be compelled to remit payment for a citation issued within the valid temporal boundaries of an active lease is nothing short of administratively extortionate. The entire episode reflects a breathtaking absence of procedural integrity, and a parasitic reliance on opaque enforcement mechanisms to extract revenue from individuals acting wholly within their rights. In conclusion, my interaction with these organizations has revealed a profound institutional dysfunction, characterized by: * Arbitrary enforcement actions * Unconscionable disregard for tenant rights * A pervasive ethos of indifference to fairness, reasonableness, and hospitality I unequivocally advise any prospective resident to consider this not merely a warning, but a cautionary exposition of what awaits those who place their trust in these entities. read more

I was attending a business event in downtown Denver and made the mistake of parking here. I paid for two hours using the kiosk and stayed for two hours. After leaving, I subsequently received an invoice in the mail for almost 5 TIMES what I already paid to park. This is because they claimed that I never paid. Fortunately for me, I saved my receipts! However, they continue to come after me even though I already paid them. They are a PREDATORY UNETHICAL company! Report them! Avoid them at all costs! If you have to park there, be sure to SAVE YOUR RECEIPTS! If I could give them zero or negative stars, I would! read more

Absolutely outrageous. This company sent a fine of $97 in the mail 6 months after I had parked in the parking lot in downtown Littleton, saying I stayed 12 minutes over the time I paid for-mind you I was at my car on time and was putting my 3 month old baby in the car. This is a ridiculous amount to add to a low rate parking lot. The company throws out a $20 discount but has no written information anywhere showing specific rates for late fees ect-it seems like they just throw out random numbers. This is an unfair scam! read more

Got a parking ticket near UCHealth, paid it almost immediately, then they mailed me a notice! I called with my receipt number they admitted it was paid, waste of paper and postage, waste of money...poor service read more

This review is mainly for the LAZ parking at the Metropolis building on Peachtree. Do not park here. LAZ parking are scammers and will charge an exorbitant amount for parking. DeMil Davis had a chance to fix my problem and refused. read more

Always save your receipts, company is a crook and Out for your money. When you pay they wait 2 week then send a letter and photo asking for money saying you was parked on there property to intimidate you. read more

scammers!!!!! They are trying to say we parked in their lot at a hospital, no notices posted, and not even close to the door of the hospital. This company is a total scam. read more

Do not park in lots that are serviced by asura parking. You will be charged $97 if you are even one minute late.

Thieves. They continue to bill people who paid for parking, they use automated PICs from entry and exit not the time you actually paid to park and were parked. They've been fined and continue their piracy : https://www.cbsnews.com/colorado/news/parking-revenue-recovery-services-settlement-issued-violations-error/ Don't pay the "fine" it's a scam. Instead make a report to the Colorado Attorney General's Office : https://complaints.coag.gov/s/?varCFT=2 read more

Parking Revenue Recovery Services - 310 E Erie Street Milwaukee WI - Parking Near Me - Aurora, Colorado

They will rip you off and ignore you. Agent lied on the phone and then I received a totally different ticket via collections.

Received a "Notice of Non-compliance" for a vehicle being parked somewhere in Chicago. (We haven't been to Chicago in years) The truck picture on the notice is the wrong model, and the plate they listed did not match our plate. Yet we owe them $55? They will be sending my dispute to "be researched" Why arent these notices "researched" before being sent out? I want to know how our names for attached to a truck and plate in a different state! read more

Awful company with terrible customer service. I tried the call back option as there were 30 people ahead of me, but when they call back 72 hours later at 7.30am on a Saturday, it comes up as spam so doesn't ring and I miss the call. I called back on MLK day and while there was only 5 people ahead of me i had to wait almost 30 minutes to speak to someone and then are just rude and arrogant. I think they deliberately make you wait so long so you just give up and pay! Extortionate charge for non payment of waiting to pick up someone from The Source restaurant on Brighton Blvd in Denver. I paid just to avoid the hassle and potential to impact my credit. They are a scumbag company. read more

These people are completely aware of the way they cheat people getting them to pay twice... When you have a little attendant in the parking lot worrying up fluorescent vest, taking credit card payments I think ideally you would believe that that's the correct person to pay when you go into a parking lot! However, you then receive a random letter from Aurora, Colorado stating that you illegally parked! Do not trust the parking lot adjacent to the footprint stadium find another location! read more

Parking Revenue Recovery Services - This is the photo of the actual charge on the 7th for the parking downtown Phoenix, Arizona - Parking Near Me - Aurora, Colorado

Another update -- I received a notice from PRRS attorney, Daniel B. Kelley (look up the reviews on him too...). His email is daniel.kelley@parkingattorney.com if that helps any of you. Phone number 888-851-6558. I was hoping my dispute (NUMBER GPDEN-036761) would have been handled at the level of PRRS, but unfortunately they tucked their tales and did not have the decency to solve this issue themselves. I requested Daniel review my case, to which he asked I involve my lawyer. So, that is exactly what I did. My lawyer is now on the case. I have sent multiple emails to the email "John", owner on here provided, with no response. They do not have the legal authority to send you to collections from my understanding. Please do your own research on this company.. Daniel Kelley is not the one who issues the fines, but he is the one that represents a company as slimy as PRRS, so I feel that is enough to pass judgement to assume he may not move with morality. Might I remind you, PRRS has had 2 class action lawsuits where they paid out $100,000 and $300,000 in incorrectly collected fines. Long story short: These scam artists do not think you will put in the effort to dispute these things. Do it. False charges are how they make a majority of their money. It is the sad truth. And please watch out for this company scamming your parents/family members as well, as I assure you they will stop at nothing. And John -- your responses are incredibly vague and unhelpful, it would be most helpful if you would actually reply to our inquiries when you mischarge us. I also please ask you remove my address from your contact list, I no longer with to be receiving mail from PRRS or Mr. Kelley. I have requested this multiple times via email, but as I said, I cannot get you to reply. read more

Where I parked, there were no signs indicating I needed to pay. The restaurant I went to told me I was okay to park there - free of charge. I still got a bill in the mail for $97. They lowered it to $77 and when I called the company, the woman was sarcastic and rude. They are scammers. read more

I used SpotHero to get a space in this lot, and paid for 24 hours. Two weeks later, I got a letter from PRRS saying I didn't pay and owed $102. read more

They still at it, everyone. These slimy vermin are still trying to scam people and I'm their latest victim. Near Christmas I made the unfortunate mistake of parking in one of their lots for the Christkindl market, and due to my mom's bad back and slow walking we were 30 minutes over our time. OK, I get it, fine me as those are the rules. But $87 fine for a $5 initial ticket? That's ridiculous so I contacted them to see if there is any leniency. They said they would take $20 off. Still ridiculous, but ok thanks for that. (Forgot to mention their $5 "convenience" fee tacked on). I go to pay it, and now I have another charge on there for $82! They said I parked at another of their lots in 2022. Yes - 3 YEARS AGO. No pictures, no evidence, just flat out fraud and lies. I'm currently in a back and forth with them but avoid their lots at all cost, because THESE PEOPLE ARE SCAM ARTISTS! I'm taking my case to the authorities next, because these people need to be shut down. read more

CLAYPOOL GARAGE 164 2ND AVE N SEATTLE You park in a parking garage, they lock all the doors so you cannot access your vehicle the same way you exited the building. Causing you to get a horrendous fee charged! They don't listen to you, they do not take accountability that it was their fault for locking all access doors so you have to walk city blocks around the building to a vehicle entry, walk several floors to get your car, wait in line to exit and its MY FAULT that I was late exiting... They even told me via the phone the garage doesn't have other doors... BS I sent them pictures of 3 different entrance doors!!! And the "car ramp" entry. The he!! with you! Filing BBB Complaints, Yelp Complaints and every where else I can... Do NOT Park with this company!!! Lawyer to be involved next!!! read more

I went there and parked in a parking garage to have lunch with my friend. And when I left, I paid luckily I did it with a credit card. It could find the transaction at my bank because this company wouldn't charge me a ridiculous. I don't have $75 to 85 or 95. I'm not sure so I had to send them twice my information plus I had a handicap Blackard I don't know what they had to do with anything, but they did eventually reverse the charge. I just think that's kind of shady. I guess maybe that's the only way they can get people to respond. read more

Every 3 weeks I have a salon appointment that last 2 to 2.5 hours tops. One day when the other reasonable lots are full, I decided to use this lot. I registered on the lots site as again i would like to use them every 3 weeks. I should've left when it made me pay for 4 hour minimum, but I was pressed for time and the lot looked way safer so I paid 10.45 for 2.5 hours max. It's ok. Imagine my shock when I get one of their letters demanding money from me. Hell I'm like oh you playing games. I registered with the lot site so I have all my receipts. I really hope they decide to sue me over a paid ticket. I'm going to enjoy taking them to the floor. Thank God I registered vs checking out as a guest. Avoid their predatory tactics and park somewhere else if you don't want the headache, but my oldest is a contract lawyer so...game on. Did I mention she was with me that day too. I'm not going to stop parking there now. I'm going to keep paying and become a thorn in their side. Let's see how the Missouri attorney general deals with them especially with my complaints. Love having a lawyer in the family. Give me a return on my investment. read more

My advise. *DO NOT RESPOND TO THEM IN ANY WAY* Responding only fuels their extortion scam machine, complete with a predatory lawyer waiting in the wings. Hundreds of Reddit posts concur that they ignored the letter and never heard from them again. Just received the $97 shakedown letter. I paid for parking, left a few minutes late, and now they're demanding a jaw-dropping 2,325% fee. That's not a typo. They want TWO THOUSAND, THREE HUNDRED & TWENTY FIVE percent more than the original parking cost. I am completely ignoring this letter and putting it in the trash where it belongs. The letter's not certified, and they have no proof I ever received it. Even if they did, they have zero legal authority, just empty threats dressed up as official correspondence. The ONLY thing disturbing to me about this entire waste of time is that they have access to people's names and addresses. That information is supposed to be protected by the Driver's Privacy Protection Act. Obviously they found a loophole with their fraudulent business and have exploited it to send these despicable letters. How a sleazy operation like this is even allowed to exist is beyond comprehension. John D. Conway, the co-founder, apparently runs a parking blog. Cute. He should be running laps in a prison yard, not a website. This entire operation stains the reputation of every business around it. read more

I initially left scathing review upon receipt of a notice of non-compliance. I called today and the gentleman saw that I paid for the rest of the day so they removed the $55 charge. read more

I paid using the QR code and my credit card and immediately got a text "To view your paking session click here" with a link provided. Therefore I thought I had paid. Two weeks later I received a notice of non-compliance with a $102 charge. I disputed the charge and provided a screenshot of the text that had been sent (same as previous day when payment did go through). The dispute was denied. This company is dishonest! read more

"Hello Ms you overstayed at this lot by 30 mins." "Oh apologies my appointment took longer than expected and I couldn't leave, how much is it? $20?" "No $104." "But the parking lot was only $6 for 22 mins, the max fine said $50 for the day." "That's the parking lots max fine, we're a company who buys your parking lots' debt, now your max fine is $250." "Oh so your fine is $10.42/hr so I owe $5.21?" "No we wouldn't be in business if we broke it up like that, we can give you any fine we feel like, didn't you read the tiny print?" "I didn't see that fine when I paid at the booth." "Our info is on tiny signs with tiny print outside the parking lot." "I got your notice a day after I parked and called you right away." "Doesn't matter." "This all sounds pretty predatory, I'm sending a complaint to the BBB." "The BBB won't help you there's nothing you can do to stop us." "... Who hurt you?" read more

Do not park in lots run by this company. I parked in the lot located at 1417 Market (corner of 14th and Market) and paid $12.99 for two hours of parking. I was late leaving and expected a penalty but the amount of the penalty I received was $97 (750% higher than the hourly rate) I disputed the excessive charge and the company denied the dispute but did ultimately agree to reduce the fee to $77 (still 600% higher than the hourly fee). This company was sued by the Colorado Attorney General in 2024 for ticketing people who did pay for their parking (https://coag.gov/press-releases/attorney-general-phil-weiser-announces-settlement-after-parking-company-illegally-charged-collected-fines-from-hundreds-of-consumers/) and now there is a Federal suit against them for charging illegally excessive late fees. (https://www.denverpost.com/2025/06/06/parking-revenue-recovery-services-lawsuit-fees/) read more

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