After the 2019 Polar Vortex and a very irresponsible real estate agent leaving the door between our…read morehouse and garage open, we had pipes freeze and burst which caused a significant amount of damage in our home. Paul Davis to the rescue! Alex came to our house as soon as he could that night to assess the damage. He back the next day tearing out drywall, placing fans, pulling up carpet, etc. We felt like a priority to him and he restored the affected rooms to great condition. We hope to never have an emergency like this again, but if we did, we would absolutely call Alex and Paul Davis!

From the owner: Paul Davis Restoration of Des Plaines, ILread more

Worst customer follow up ever. Billed my insurance company for Work Billed Not Performedread more

Extremely unsatisfactory experience with Paul Davis of North Chicago. We contacted them in October,…read more2020 for a repairs/renovation of our house after water damage, and started communicating with one of their representatives- Jasson. For the next mount and a half Jasson brought different crews to our house, including a photographer. He was very good on selling their services and made big promises. Also, he requested that we submit Paul Davis Of North Chicago to our insurance carrier as the company that will be working on the project, which we did. Then these guys stoped returning our phone calls or emails. After a month or so another company's representative called with more promises, and then stopped answering his phone.... In conclusion, we had very time consuming and stressful time with this company, and we are facing loss of coverage from our insurance carrier because of the time waisted with them! We are looking into holding Paul Davis of N. Chicago liable for our loss.

A company did a "mold inspection" at my seller's home. Jerry O'Connell from Paul Davis quickly…read morereviewed the report and made an onsite inspection so he could estimate the cost to remediate the mold. Jerry called from the home and said there was NO MOLD anywhere and the only resemblance to mold were 3 wooden shelves where a bag of plant food had been sitting were discolored and should be removed. So instead of making work for his firm he was honest and we saved a lot of time and money repairing non-existent mold. I would certainly recommend him to fix any problems with mold,fire,or other damage repair.

I recently had a toilet supply line on the second floor of my home spring a nasty leak. It wasn't…read morediscovered until we had some rather significant accumulation in the first floor ceiling. Jack O'Connell of Paul Davis Restoration came by to assess the damage and was an unexpected breath of fresh air. Instead of "making a project" for his company, Jack took what I consider to be the high road and counseled me on a few things I could do to rectify the problem. I just finished painting and it looks great again! I've unfortunately had previous experiences that have required me to seek the help of mold remediation companies. They've never come close to showing the amount of integrity displayed by Jack.

I am writing to share my feedback regarding the restoration of my home following the flood last…read morewinter. While I initially had some concerns regarding the project timeline and communication, the service I have received in recent weeks has been excellent. I am now convinced that Paul Davis is a great company, and I am so pleased to see my house finally getting back to normal. Everyone has been incredibly helpful throughout this process. I would like to extend a special thank you to John Sanders, David Hellmer, Brianna, and Jason for going the extra mile to assist me.

Paul Davis Restoration to the rescue! One week before Thanksgiving and your Family is expected from…read moreout of town and your upstairs neighbor bathroom is leaking into your bathroom :-(... I called my insurance company and they refer me to call this Great and awesome crew! Needless to say what a quick and efficient turn around. My family could not get enough of the care and quality of work this wonderful team preformed I extremely recommend this company! Big THANK YOU to Tim Cowarts, J.T. Ellis, Timothy Duffy, LaiL Quinntin Coleman, and Roy! So Greatfull! Doris L.

These guys are amazing!!! Our dishwasher leaked and caused…read moredamage to the kitchen, living room, and majority of our basement. We called Paul Davis and with in an hour Romero arrived with his crew looking very professional, knowledgeable, and honest. Romero walked us through the process and helped communicate with our insurance, meanwhile the crew protected our floors with paper, Once areas were cleaned and disinfected, the crew brought in their equipment to begin the drying process. Again Romero explained to us the importance of monitoring daily to ensure that the wet affected materials are drying effectively. After the last monitor, the crew returned to pick up all the equipment, and they did a final cleaning. I highly recommend this company. They are the best of the best.

Fleecing attempt averted by not hiring Paul Davis…read more Aa competitor, provided me with a quote, including a full sketch of the damage area, and told me that Paul Davis and Servpro should come to about the same price as all mitigation companies use a program created for them by the insurance industry. The Paul Davis rep told me that he is hesitant about giving me a full quote as it requires sketching which is time consuming, and his boss may be weary of him spending that much time to not get the job in the end. I was immediately put off, but since I previously spoke with his boss over the phone and he indicated that if I was not going through my insurance, they would work with me to make the project as cost effective as possible, I asked for that "cash" price. After the rep telephoned his boss, he offered me a price that was over twice what the competitor gave me in a written quote. The rep reiterated that this is a special offer only, as they would have to run everything through a program if it would go through insurance. I was so flabbergasted at the pretense to offer me a discount while in fact charging twice the non-discounted price that I asked for the offer in writing. I assumed the rep would balk, but no, he provided it in writing (of course, not itemized). A company is its people, and experiences might vary depending on who you deal with at Paul Davis. The rep was young and clearly trying to impress his superiors by bringing in the loot. But why give these guys a chance if this is a work culture they tolerate?