1. Parkway Surgery Center

    1. Parkway Surgery Center

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    Spring, TX

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    Parkway Surgery Center

    5.0 (1 review)

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    8 years ago

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    Minivasive Pain & Orthopedics - Lobby Interior

    Minivasive Pain & Orthopedics

    2.7(27 reviews)
    0.0 mi

    the care is great! The exception to the great care is the…read morefact if you attempt to call to get any assistance you can forget it. Their English isn't great and they are at some kind of call center. The Only way to get assistance is to go to the office in person. It should not be this difficult to get a few questions answered. Horrible customer service The doctors and PA's are great. Just do not attempt to call to get any kind of questions answered.

    l Complaint Regarding Incorrect Procedure Authorization, Billing Issues, and Lack of Management…read moreEscalation To Whom It May Concern, I am submitting this formal complaint regarding my experience with Minivasive Pain & Orthopedics and the handling of my upcoming injection procedure. During my initial consultation, the physician informed me that I would require a steroid injection and that a future appointment would be scheduled for the procedure. After meeting with the physician, I spoke with a staff member to complete the scheduling process. During that conversation, I was specifically asked whether I wanted anesthesia during the injection. I clearly stated that I did not want anesthesia because I have received similar injections in the past without anesthesia and did not feel it was necessary. Later, I was contacted and informed that my procedure had been scheduled with anesthesia, resulting in a significantly higher patient responsibility amount. I was told my out-of-pocket cost would be approximately $800 or more because anesthesia had been added to the procedure. I immediately contacted your office to explain that I had specifically declined anesthesia during my visit. Rather than correcting the issue, I was repeatedly redirected between departments. I was told to contact financial services. Financial services then advised me to contact the referring physician. When I contacted the referring physician's office, they confirmed that they had not ordered anesthesia and that no anesthesia request was included in the referral documentation sent to Minivasive. As a result, I have spent considerable time attempting to determine who added anesthesia to my procedure and why. No one has been able to provide a clear answer. More concerning is the fact that I have repeatedly requested to speak with a manager regarding this issue and have been unable to reach one despite multiple attempts. My concerns are as follows: 1. An anesthesia service appears to have been added despite my explicit refusal. 2. No one has been able to identify who authorized this change. 3. I have been redirected between departments without receiving a resolution. 4. I have been unable to speak with management despite multiple requests. 5. The lack of communication and accountability has delayed my care and created unnecessary stress and financial concerns. I am requesting: * An immediate investigation into how anesthesia was added to my procedure. * Written confirmation regarding who authorized the anesthesia order. * Correction of any inaccurate documentation. * Review of the billing estimate associated with this procedure. * A direct response from a Practice Manager or senior administrator regarding this complaint. I expect a written response within a reasonable timeframe. In addition, I have been experiencing significant pain for approximately 24 hours a day and am seeking this injection to obtain relief and improve my quality of life. Instead of receiving timely treatment, I have been forced to spend my time making repeated phone calls between different departments attempting to correct an issue that should never have occurred. The ongoing confusion, lack of accountability, and inability to obtain clear answers have caused unnecessary delays in my care and prolonged my suffering. It is extremely frustrating to feel as though I am being passed around and forced to participate in a bureaucratic process while I continue to live with ongoing pain. My focus should be on receiving the medical treatment I need, not trying to determine where an unauthorized anesthesia order originated. Sincerely, Djibril Sagna

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    Minivasive Pain & Orthopedics - Lobby Interior

    Lobby Interior

    Minivasive Pain & Orthopedics - Lobby Interior

    Lobby Interior

    Minivasive Pain & Orthopedics - Building Exterior

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    Building Exterior

    Mind Balance Infusions - Our primary provider, Laura Jackson, CRNA

    Mind Balance Infusions

    5.0(3 reviews)
    3.9 mi

    Laura and the ketamine infusions have saved my life! I do not even know where to start with my…read morethanks for Laura and her care for me. Laura is the kindest, most giving caretaker I have come across in all my years of dealing hospitals and treatment centers for my trauma. She has been willing to go above beyond what anyone would normally do to help me with my infusions and self-care. Anything I want to try to make my experience calmer or more soothing she is ready to give it a go. She works very closely with my husband and therapist to make sure I am cared for before, during and after my sessions. She has become one of my heros and protectors while I am on my journey of healing. Laura will forever be apart of my healing from abuse and trauma story. Her treatment rooms are very comfortable and cozy. There are a multitude of things to help you while you are having treatment. From videos of nature to music to noise canceling headphones to diffusing oils. If you want to do it Laura most likely has it or will get it for you. Like I said we have experimented with a variety of things to make my journeys more smooth and comfortable so I can focus on healing. Laura is a professional through and through. She knows her stuff. You can tell she is passionate about helping people heal. She has always been able to answer all my questions and has been a great help to me and my husband as we go through this process. I highly recommend Laura and ketamine infusions to anyone who is dealing with PTSD and trauma.

    If you are looking for a wonderful clinic to administer Ketamine Infusions for anxiety/depression,…read morePTSD, pain or other condition I highly recommend Mind Balance in The Woodlands, TX. Laura and her staff instantly made me feel comfortable and welcome in the clinic. The treatments always started right on time and lasted until I was ready to leave after recovering from what was always a very pleasant experience. I am more calm, centered, with much less anxiety than I had before starting my six treatments. Even my friends have noticed a positive change in me. If you have tried medications and other treatments, I would highly recommend trying Ketamine Infusions. I am so happy I did. Laura is an absolute jewel with her caring and supportive presence. I would give my experience a 10 out of 10.

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    Mind Balance Infusions - Building entrance

    Building entrance

    Mind Balance Infusions - Relaxing infusion suite!

    Relaxing infusion suite!

    Mind Balance Infusions - Relaxing infusion suite!

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    Relaxing infusion suite!

    Parkway Surgery Center - painmanagement - Updated July 2026

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