The current management seemed overwhelmed and were unable to get us a video of the apartment we…read moreasked to see remotely. It took days and days t get this done. Finally, a new person to the company completed the request and we found that this particular apartment had a view facing a brick wall. So, we opted for another which was 40% smaller and didn't even have a closet. After a bit more searching we ended up signing a few blocks away at Boston East. The apartment we have there isn't 400 sq feet, it's nearly 700 for the same price. The management is on it and very responsive at Boston East.

My wife and I have lived here for 3 years. The only reason we are leaving is because of a regional…read morejob change. The Eddy has been an outstanding place to live, and we will certainly miss it. The units are modern and comfortable. The views are amazing-some of the best in the country-no kidding-check out the roof deck view on the 17th floor. The pool has been the #1 ranked pool in Boston for several years, and it deserves that ranking. The people who work at The Eddy add the icing on the cake. Between the managers, maintenance and 24 hour concierge service, I give it the ranking of A+. We have created so many lasting friendships at The Eddy-3 years have flown by, and we will miss it here. (If you are concerned about the cleanliness of the amenity areas, do not be. The cleaning service cleans several times/day 7 days/week).

Love the amenity spaces! The staff is super friendly and helpful and responsive to all our needs.read more

I moved in 4 months ago , please be careful moving here. I have never felt so uncomfortable being a…read morewoman in a luxury building . One of the front desk , Shane , follows me and other women around the building . He knows where I am at all times in the building because he has access to the cameras. I have mentioned this to management but they don't seem to care . Can't feel safe as a woman anywhere. The rest of the concierge and staff are nice and respectful. The building is beautiful.

What a spectacular space of peace, quiet and beauty. My partner and I absolutely loved this home…read moreand will definitely stay here again. The hot tub was divine and was so needed as we are both hard-working professionals. Thank you so much for the attention and responsiveness, highly recommend you stay here!

We rented a cottege in Woodstock for 2 nights. The cottege was in perfect condition. Every thing we…read moremight need was intentionally available. The team was available if any needs would arise but they thought of everything in advance. The energy of the whole experience was beautiful! We had to cancel our initial reservation due to COVID. They were not required to accomodate us, but they did anyway and allowed us to reschedule when our party was healthy! Go with a top-rated host! You will be glad you did! We were!

Went down to the lobby for free donut day. Good donuts and friendly representative there to greet…read morepeople.

We had a mixed experience living at the Victor for a little over a year and a half. In short, the…read morebuilding was a great place to live but we had to be consistently vigilant to not be overcharged by management. Pros: Excellent location, very close to transit, grocery stores, the North End, etc. Very friendly and helpful staff, including the concierges, maintenance staff, and leasing office staff Clean building and generally respectful neighbors. The building has very good insulation between units, we never heard any of our neighbors above, below, or to the sides. We could only ever hear sounds through the front door, which was never very loud at all. The unit had an excellent layout and good finishes. There was slight damage when we moved in (scratches on the floor, dents in the fridge), but we were able to record them and were not charged for the damage when we moved out. Excellent communal spaces, especially the roof deck with shared grills. It was also very nice that we could rent the communal spaces for a reasonable fee to host parties. Very convenient loading dock and freight elevator for moving in and out (can be reserved for free) Very responsive to maintenance requests. Easy to submit through the app and everything was followed up on within a day. Fun and varied resident events put on by the building Cons: If you choose to live here, you need to pay close attention to the bills they charge you because they are not always accurate and take some work to get corrected: While paying for the last month's rent, we were charged twice through the Bilt portal that we were required to pay through. Bilt refused to help resolve the issue, and it took 5 days for us to get our ~$4000 back. We had to reach out twice to get back a $200 deposit for renting a common space; we should not have had to ask at all. We were charged a bike storage fee after we had already turned in our bike storage key, even after getting written confirmation that the charge would not be made. We had to call again to get this charge removed. Maintenance was always super responsive to all tickets that we put in, but for a few recurring issues we put in tickets at least three times and they were never actually permanently fixed so we just gave up on putting in tickets. These issues were 1) the dryer did not vent steam and gave an error saying that the condenser tank was full, even though there was nothing in the tank; and 2) the built-in water dispenser in the fridge would stop working every week or two for about a day. With this issue, it is totally possible that it had temporarily resolved itself by the next morning when maintenance showed up. When we were in the process of re-signing our lease, we requested the interest on our security deposit, but were told that "security deposits don't gain interest here." Massachusetts law (Mass. Gen. Laws ch. 186 § 15B) requires that interest on a security deposit be paid to the tenant on the one year anniversary of the lease. The Victor has since replied to our review saying that they did in fact pay us the interest we were owed at the one year anniversary. They also did pay us interest on the deposit when we ended our lease early. It is unclear why we were told that they would not pay us interest on our deposit.

I will be moving into my apartment in August & I'm so excited! Amazing price for the space & it's…read morebeautifully redone to have that refurbished old look. When I toured the apartment the agents were very nice & easy to get in contact with. They kept the original brick & wood beams from the mill house building but added a modern twist, I can't wait to move in!

From the owner: Welcome to the Ropewalk, a modern waterfront community that showcases Charlestown Navy Yard's…read morehistoric beauty. Our fully restored apartment community is conveniently located near local restaurants & cafes. Ropewalk's Studio, 1, 2, and 3 bedroom floor plans offer a beautiful view & convenient access to many historical landmarks. You will also enjoy top-of-the-line apartment features like cathedral ceilings, wood floors, and energy-efficient appliances. Our residents love the meticulously well-kept grounds and friendly on-site management. Visit our website, or contact us today to schedule a tour!

Convenient location w/ subways + stores. Good features +…read moreamenities. Friendly and professional staff + crew. Reasonable noise levels.

This review is only for the application and leasing process. I had applied for one of the…read moreapartments here, but unfortunately couldn't sign the lease due to significant changes in my transcontinental moving schedule. In doing my research of apartments in the area, this apartment managed by Bozzuto stood out in terms of the property, the location, and also the quality of the management company. Reviews on Apartments.com and Yelp have been overwhelmingly positive (with only real complaint being rowdy undergraduates who are no longer allowed to lease in these apartments), and I can confirm that my own experience is accurately reflected by these reviews. I've worked with Christian who was friendly yet professional in phone calls and email communications, and he's been very responsive and willing to help. I am disappointed that I will not be able to stay here, but this will be the first place that I will look the next time I need to find an apartment in the Cambridge area.

This is the best building I have ever lived in. The staff are all very kind and take the time to…read moreknow who everyone is and make the environment very safe, friendly, and fun. The amenities are amazing and in my opinion the best I've seen. I love the location too since you're so close to everything you'd want to do in Boston

Great building and staff! The community spaces are clean, welcoming, and thoughtfully curated and…read morethe apartments are quiet and modern. I would absolutely recommend living here if you're looking to live downtown!

The leasing office are the biggest scammers I have ever come across in my life and they should be…read moreashamed of themselves. I have never seen such bait and switching nonsense and money grubbing. These people lied repeatedly about money owed, were unwilling to work with me, and just all around bad people. I would highly recommend that if anyone is considering signing a lease here, DONT. Save yourself the pain

This business is a scam. Period. The more I think about it and experience all the shadiness going…read moreon here, the more upset I get. I fully believe this place is an unethical business -- surpass the fine line of marketing/advertisement by stepping into the false/scam/deception advertisement, where they just tell whatever you want to hear when viewing the premise. Once signed the lease, you start to find out whatever they advertised or claimed initially was actually unsupported. And we're not talking about one misinformation--we're talking about EVERYTHING! You actually have to pay for your own closet shelves (the maintenance team told me leasing agent outright lied about such being free, construction sound is actually disruptive (see other Yelp reviews and 3rd party reviews on this infamous topic--we were lied to about it being completed within a short period of time? Never happened. The tenants who couldn't take it anymore, and chose to leave did NOT get discount or anything; they simply had to pay for breaking the lease... is that fair? Especially after being tricked to sign up for this said Lease Agreement. I had 4 neighbors on my floor--all left within one year and chose not to renew the lease--with some quick research, you will see completely amazing reviews elsewhere, i.e., where the management actually cares about appeasing the tenants. Devonshire, you're in a hospitality business selling your luxury apartments, DID YOU NOT KNOW THIS? Apartment seekers, go elsewhere. I'm more than happy to via private message, as many have reached out through the years, about the horrible experience I experienced -- AND violations of the housing law by their practices -- while I lived there. Note: ever since Jon Russo left, there's no more adults at this leasing office--it's a circus here with bunch of clowns running the place.

Beautiful buildings but property Management treats tenants with complete disrespect. They are…read moreextortionists. Please read the other reviews and save yourself the stress. Expect rent increases over market price and to be nickel and dimed over everything. EDIT: Based on the Owner's response, I'd like to clarify the reasons behind my rating. This feedback is not related to the lease break, as we fully acknowledge and agreed to the terms surrounding it. However, it's important to highlight that the lease break policies are extremely unreasonable, and I strongly advise anyone considering renting from City Suites to thoroughly review the lease, as management is unyielding--even if you're a responsible tenant. Here are some of the specific issues we encountered during our time there: Noise Complaints: For an entire year, our downstairs neighbors regularly played loud music with heavy bass until 4 AM on weekends. Despite trying to resolve it ourselves, we informed property management when it didn't stop. They insisted that the noise wasn't coming from the apartment below, even though it was obvious from both the noise and visible parties happening downstairs. After calling the police one night at 4 AM, the property manager became defensive, dismissing the issue and insisting it was coming from the building next door. He even told us not to call the police again. Laundry Costs: After moving in, we noticed a significant increase in the laundry fees, eventually costing us an additional $10 every time we did laundry. Temperature Control: Although heat is listed as "included," the property management controls the temperature. When we filed a maintenance request for broken heat or A/C, the issue was temporarily resolved, only for them to adjust the temperature back down after a few weeks. Maintenance Requests: The property manager once called to tell us that we were submitting too many maintenance requests and should stop. However, the requests were for issues that were either broken when we moved in (such as consistent ceiling leaks) or basic repairs. Considering the high rent for these "luxury" apartments, we expected appliances and systems to be functional. To be fair, the maintenance team was great--shout out to Jeremy, who always did his best. Rent Increases: The broker told us that City Suites never raises the rent, which was completely untrue. Over two years, our rent increased by $600/month, while market rates were either flat or declining. Property Manager's Attitude: Throughout our time living there, the property manager maintained a consistently accusatory, condescending tone. He clearly held a negative view of renters, treating us with a lack of respect. Despite our efforts to always be polite and responsible tenants, we were met with rude responses and dismissive behavior. In summary, while the location itself might seem appealing, the management's lack of responsiveness, unreasonable policies, and poor treatment of tenants overshadowed any positives. I would not recommend renting from City Suites. I lived in the North End for 5+ years under 3 different landlords and I am confident you can find something just as nice with a more respectful landlord.

I have lived in 5 other managed apartments and have always had great experiences. However, in the…read morepast two years living in one of City Suites buildings in the North End working with Andrew has been an overall horrible experience. He might be very responsive but always comes from a passive aggressive tone that lacks understanding. We had an issue where some of our livable space was inhabitable for over 6 months and we have to nickel and dime them to receive any rent reduction. When the city turned off our water for over 12 hours he expected us to contact the city which they told us was the landlord/management companies responsibility (this was during the COVID lockdown) When looking for places to live in Boston I would avoid this management company at all costs.

We've lived in an OVNT-managed property for almost five years, and after having lived in many major…read morecities, I can confidently say OVNT is the best property management company we've ever had. What stands out most is their consistency - year after year, they deliver the same exceptional level of reliability and care. I feel genuinely at ease knowing I never have to worry about our living situation. Anytime a typical property issue comes up - like a sink leak or a dishwasher malfunction - they respond immediately and almost always have it resolved within 24 hours. Their team is not only efficient but also friendly and professional, which makes every interaction simple and stress-free. Communication with them is always easy, and it's never difficult to get in touch with someone, which is incredibly rare in property management. I also appreciate how clean and well-maintained they keep our common areas; the regular cleaning staff keeps the stairwells and hallways spotless. Even our move-in process was seamless, and routine maintenance is handled proactively. One of the biggest reasons we've stayed in our apartment for so long is because of how secure, supported, and happy we feel with OVNT. We truly feel lucky to have them as our property management company. Highly recommend.

OVNT Real estate agency scammed my family out of $3300 over an unsigned lease and unwanted…read moreapartment. We wanted to see a lease and were told we couldn't unless we put down a deposit of $3300 and would get it back if we decided to not sign the lease. We ended up not liking the terms of the lease and requested our money back. We were told that wasn't possible anymore. We were told our money would be returned after the apartment was rented out, but that never happened. We did not sign a lease or any sort of document for that matter. After speaking to OVNT representatives in person and after numerous phone calls, they began ignoring us and blocking our phone numbers. We have been trying to simply get our money back for the past year and a half and nothing has changed. The point of this post is to simply inform others to be aware of how certain people run their business, and try and take advantage of people who are not from the area.