Anytime your loved one gets to a point where they need more assistance, it's a difficult decision…read more Bethesda Gardens made this a stress free decision for placing my uncle. Starting with Julian (who's a real gem), Summer (couldn't be more accommodating) & Carmen (going above & beyond to meet the needs of the residents (& their families) among many others at the facility. My uncle had turned into a recluse at his prior assisted living apartment & started falling a lot & broke his back so he needs more assistance than they're set up for. His time at Bethesda saw his old self coming back out. He was talking & joking & making friends. At mealtimes he sat at a table with 5 other gentlemen & felt a part of the group. His pride & joy was an apron one of the men gave to him to prevent spilling on himself (all the guys at the table wore one) He has now broken his back twice, had Covid twice & had a couple more falls without breaking any bones. Needless to say, he needs more skilled care & it's breaking our hearts to have to move him from Bethesda. If you are fortunate enough to have your loved one live at Bethesda, you won't be sorry! I will sing their praises from here to eternity

`BEWARE: WARNING WARNING - They took my deposit of $500, then a week later said they needed that…read moreroom for someone else. It has been seven to ten weeks now and I am still waiting for them to return my deposit. They took my card for the deposit, but they said they could only refund by check. It had been well over six weeks when I called regarding where the check was. Someone checked and then told me that NO ONE had requested a refund. She said that she would request it and expedite the issue so I should see it within a week or less. That was almost two weeks ago and STILL NO CHECK. There is no reason for this. They took it from my card; they can refund it to my card or give me the check that they promised. LIARS & THEIVES I am sorry I ever spoke with them. If you can't trust them to do what they said, why should anyone trust them with caring for your family members

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

Even though my uncle only lived there for a couple months before passing away, the staff & facility…read morecouldn't have been better! They were very attentive to his needs & kept me apprised of how he was doing when I wasn't there. He told me multiple times that they took such good care of him. It tickled him that they even were calling him Uncle *** It's very much a family atmosphere & I couldn't have found more caring people to entrust him to. The facility administrator, Carmen wears her heart on her sleeve & is amazing! Two of the girls that worked closest with my uncle, Aaron & Mariah are pure gems. I wouldn't hesitate to place another relative at Mustang Creek Estates if the need should arise. Heck, I'd have no problem living there myself

When it became time to move my mom into an assisted living facility we found and felt comfortable…read morewith Mustang Creek Estates in Frisco. The salesperson really sold us on it. When we first moved her in the director was new and was really working on having the facility live up to their advertisement. As the weeks and months went on it was apparent that this was not the case. The director was good but had a lot of push back from the upper management from what I heard and A LOT of turnovers. They fired the director a few months in and put a temporary person in there for a while and then the Allen director who stayed in Allen. I worried about my mom being there with no supervisor over the caregivers. You didn't know what they were doing and there were some caregivers that were definitely not trained to take care of someone. My mom cannot walk and needed a Lyft to be moved to the recliner, wheelchair or shower. They were always telling her that they didn't have anyone there that could move her with the Lyft. When discussing this with the sales lady it was said that this would not be a problem. She was also supposed to be in a house with other residents that were in wheelchairs etc. when later they moved her to the house next door with memory care residents. That was a whole new set of problems. (still not sure why they did this, not all residents were like that at the beginning) One of which was a resident who came into my mom's room and peed by my mom's recliner. He was also constantly coming into her room. As I said before she cannot walk and cannot help in keeping him out. My mom has her wits about her as she just cannot walk or take care of herself in some ways. She depends on her caregivers. So many things had been addressed with no real results. We finally realized we needed to move her out. This caused us to pay more money for fees for a new facility and even 16 days that she wasn't at Mustang Creek which was around $1800.00 more to them. Mustang Creek's management would not even answer mine or my sister's email or phone calls once we gave notice to move her out. I could go on and on like leaving her in the shower so long she almost slipped out of her chair and did not want to shower anymore. She had bed baths from then on. And extra activities that seemed to be going on at some point in the parking lot with resident's prescriptions. Jewelry did go missing from my mom's room. Which is probably on us since we should not have trusted that someone wouldn't take it. What can you do as there were so many caregivers in and out all the time. Please do not put your loved one in this facility. No matter how much research you do a facility will never be better than your care. Always go and visit because you don't know what is really going on and when you show up you can see for yourself. My mom is now at Beehive in Frisco which has so far been a good change for her. I HIGHLY DO NOT RECOMMEND MUSTANG CREEK ESTATES IN FRISCO.

This place is the worst facility I've ever come in contact with, the management doesn't know what…read moretheir doing. The patients don't get the care they need. Patients fall way too much here. They have a bed bug problem in the facility and it's been like that for months. If you care about your love one don't bring them here. The quality of care isn't how it should be. It's not the care givers, it starts with the management. One of the managers is very unprofessional. The ED doesn't fix the situations, she just pacifies and nothing is ever resolved.

I've been volunteering here for several years now. There are some wonderful, caring staff who take…read moretime and have compassion for the residents. I've always found the facility itself very clean and cared for. I look forward to coming each time.

My mom has been here 3 years. We love it! The director position has changed a couple of times but…read morethe staff that interacts with my mom from nursing care, activities director, etc. are still the same smiling faces that we met on move-in day. I also know and recognize many of the residents as well; many of whom have been there longer than my mom. The staff is easy to get in touch with and very responsive to concerns/needs:-) I could go on and on but in short it feels like one big family at The Oxford Grand and has for many years!!! Blessings to those of you reading this and starting your journey to find a home for your loved one!

We just moved my mom in a few days ago and so far so good. The room is updated and modern, with the…read morelargest kitchen I've seen among all the assisted living places. Inside decor is beautiful as this is a brand new place. So far Oxford Grand seems warm, cozy, "family" feeling place. It is easy for my mom to get around, very well lit, simple floor plan. Activities have kept her busy and the transition easier. Some of the other residents have already welcomed her. This community feels like home, great caring staff that seems to go above and beyond for their residents.

My loved one is a resident at this community. The staff is amazing. They are such a caring group…read moreof people from the director to the housekeeper. They all help with taking care of the people there. It feels like a beautiful home and that makes everyone feel more comfortable. I cannot say enough good things about it.

If there was a (-) option, I would have given it as a negative star (to the LEFT of zero) as a…read moreNegative SHINY star option adequately describes The Cottages. It's been 2 years since my husband was discharged after nine months for "behaviors they couldn't manage" -- let's see, he was noncombative, not aggressive, nonverbal" but mobile and severely cognitively impaired. If the urge hit to pee he would pee. Typical Alzheimer's behavior -- across the Alzheimer's spectrum. Was there a bio-schedule at The Cottages?. No. Anyone equipped to know how to manage working with Alzheimer's patients? Apparently not -- especially younger, mobile residents with family who stay connected and don't support heavy medications as part of daily living when unnecessary. So, my husband is a former athlete and physically fit -- if one didn't know any better you might have confused him for someone who worked there.... Yes... He needed daily assistance finding the bathroom so he wouldn't urinate in a public area -- this is a typical challenge for a male early onset Alzheimer's patient. I offered to arrange (and pay) for staff training with Teepa Snow's national team on this issue but the leadership wasn't interested. How dare the lead administrator place more emphasis on her antique furniture being ruined. Who keeps precious antiques in an Alzheimer's memory care facility? How was the urination issue managed? Oh, by prescribing four antipsychotic medications that were so powerful he was sent to the ER for four consecutive weeks in a row. As his wife, I requested that his neurologist and cardiologist manage his medications and guess what? He was discharged less than two weeks later... Never met the facility doctor in person, I couldn't even tell you what the doctor looked like, high nurse turnover, LOST medications (repeatedly lost)... oh, at meal time, you can't sit with your loved one for a meal.... Guess what, despite everything, my husband isn't on a single psych med and hasn't been since he left The Cottages. No place is perfect, and a memory care facility is only as good as its care team and management -- that's the heart of a facility. In short, The Cottages is a beautiful building but lacks heart. Beyond disappointment when you've got to fight tooth and nail (two years later !) over a medication bill that the facility refuses to be accountable for because they misplaced or lost medications and had to reorder but want to push the bill on the family.... Lots of seemingly medication overloads at this place, zombie like residents who appear confined by medications -- I'm actually grateful, even with my husband's continued decline, there's no extra medication interfering with his quality of life -- and I'm empowered to share our story of what to stay away from when looking for a facility for your loved one. In plain words: This AIN'T it!! Beware.

I have had the pleasure of working with HuntLeigh Care Homes for the past seven years. The owners,…read morehusband and wife-Hunt and Leigh, got into this business because they saw a need for high quality, round-the-clock care in a personalized, non-institutional setting. Their homes are meticulously maintained, well decorated and lovely to look at. And as those of us in this industry know, the true value lies in the care for the residents. HuntLeigh's vision hasn't faltered. They want to deliver the highest level of medical and custodial care for their residents. Their caregiver-to-resident ratio makes this possible. It is the best I have seen. The caregivers are constantly working. They are upbeat, warmhearted women who truly enjoy their work. It shows. In this industry, caregiver turnover is very high. Hunt has been able to retain his caregivers for years. This is probably indicative of his treating his staff with the same generosity and compassion he shows to his residents. Hunt takes on each resident as if it were his own family member. He understands the complexity caring for elderly people and individualizes their care to maximize that person's quality of life. There are not many assisted livings/residential care homes I can say I would be comfortable placing my own loved one in, but HuntLeigh qualifies. They have created a enviable standard that is a role model in this industry.

Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.