The Floor Store in Concord exceeded my expectations. The entire process, from initial sale to…read moreinstallation, was smooth and well executed. Daniel D., my initial sales consultant, was fantastic at guiding me through the options, and Lorna Y. did a wonderful job coming to my home to take precise measurements. When it came time for the installation, Ruben H. and his crew were absolute pros. They were fast and efficient, and they even spotted specific areas that needed to be leveled before the floor could be successfully installed. While the installation process is always a bit messy, they communicated well and were always mindful that they were working in my home. Their craftsmanship and attention to detail were top-notch. The new floors look stunning and have totally transformed my home. I highly recommend The Floor Store and this team for their seamless, professional service!

The sales associate appeared to be unqualified I was not introduced to different manufacturers, I…read morewas not informed of an ongoing sale. I will not do business with the Floor Store.

The owner (Juan) was really great. I had very small job, one of our LVP planks lifted and needed…read moreto be replaced. Juan came by, on short notice, with one of his men and replaced the damaged plank without having to remove whole sections of our floor and baseboards, (which would have cost me a whole lot more.) I sent him a few pictures and he was able to give a fair estimate for the job. Others that I contacted had very expensive minimum flat rates, regardless of the size of job, Juan was the only one that would base his fee based on the actual size of the job. In talking to him it was obvious he had many years of knowledge and experience installing floors. I would highly recommend JC Flooring and based on the other reviews I see, others recommend JC Flooring as well.

I am so grateful for JC Flooring! I discovered that termites had started destroying an existing…read morefloor in one of my bedrooms. The whole floor needed to be torn out, the house needed to be treated for termites, and I needed a new floor put in, all within a short period of time. JC got the old floor removed expeditiously, then was very flexible in rescheduling when the termite inspection and treatment was not as soon as we had hoped. JC took time to study the room carefully, noting that the concrete slab was not level, and suggesting he level the concrete before putting in the new floor. He also advised me on flooring and baseboard options, taking into consideration aesthetic, cost and durability. He was very patient, answering my questions and helping me make the decisions that would be best for me. Once the decisions were made, he leveled the floor, brought the materials the next day, and worked efficiently with his team to install the beautiful new floor. The baseboard installation was tricky, because the room has so many nooks and corners, but they did a marvelous job, including quick cleanup. The room looks great now! In summary, my experience with JC Flooring showed me they are professional, a pleasure to work with, patient, flexible, expeditious and do a great job!

our 60 unit condominium complex was in need of repacing our front lobby's multileveled carpeted…read moresteps. our hoa board contracted s&g carpet located in pleasant hill to handle from start to finish the appropriate selection of carpet to its final installation. as most often times in life when there are a number of multifaceted "steps" that come into play we are presented with a few minor "hiccups" during any process. but "sure as tooting": "lickety-split" ms. erlano readily remediated the incidental minor "hiccups", "bumbs in the road" in "three shakes of a lamb's tail". danika erlano and the s&g staff members were from start to finish professionally instrumental and an utter delight during our noted journey together all of which our homeowners assciation board of directors in addition to our 55 other unit owners are very grateful. sam bauman president ellis lake hoa

I ordered new flooring through Costco. They contract with SNG carpets. They were fast and efficient…read moreand communicated well regarding scheduling. They did a great job. The supervisor even showed up on the last day to walk through the job. Make sure it was done right and to Make sure I was happy with the job they did. I've never had a company to do that before. I really liked it. I also got a fantastic deal on this service by going through Costco. I highly recommend SNG and Costco.

Mark and his team responded via Yelp projects He took my…read moreinfo and sent out a restoration team for a dishwasher leak damaged floor Next he visited with a cabinet team to get the island cabinets addressed Finally his floor team worked its magic and got the job completed in the committed time frame At no stage did he oversell, under promise Mark and his team were professional, kind and super responsive Take a look at the before and after pictures and see for your self If you have a restoration, cabinets or floor repair work - Mark and his team are your answer !

Mark, Johnathan and team are amazing! A few years ago, I hired them to redo the flooring in my…read morekitchen to the beautiful Gaia America Cherry LVP. This year, I wanted to replace the carpet throughout the house with the same. After getting several bids, it was clear that CCH was the best price BY FAR. They even worked with me and the manufacturer to get extra discounts since I would need to redo the kitchen as well to match the latest LVP version. They finished the job (~1900 sqft) in just about 4 days and they even helped move many items including disassembling my master bed, at no additional cost! The team is super respectful, and the attention to detail (while not perfect) far exceeds what I would expect given their competitive price point. I am also really impressed with Mark's responsiveness over text, providing updates and responding to concerns - including after hours! His and his team's level of customer service, again, is really top tier. For example, when his team accidentally broke a couple of ethernet cables, he offered to deduct the cost from the bill right away. And at the end of the job, he encouraged me to compile a punch list of any issues that needed to be addressed in a return visit, which should happen very soon. Despite pretty much all of the work being finished - he has not asked for the 2nd half follow up payment yet - not until they complete the punch list at the followup visit. Really commendable company! I also love the music the install team plays during their work (they are also willing to turn it off if the customer needs it quite). So I was thrilled that they were willing to send me the youtube play list. Happy to recommend this company for your next flooring needs! I may even be trying them out for a bathroom remodeling project soon via their partnered remodeling company. Fingers crossed!

I was hooked up with PCC through Costco, and couldn't be happier. Zack explained the whole…read moreinstallation and prep process to me so I understood what potential unknowns may pop up since I was replacing floors the old owners put into my condo. He also explained the difference between the two types of LVP and whether I actually needed something super thick. The two other places I obtained bids from didn't do any of this, so it was much appreciated, and I felt like I could actually make an informed decision. I ended up going with one of the colors he suggested for my floors after showing him a few things in my home that were in the color range I was interested in. For the indecisive amongst us, it was super helpful to have someone cull down the extensive options. Aguilar and his team did an amazing job despite the curveballs my condo threw out. Turned out the prior owners installed the old LVP on top of tile, multiple layers of linoleum, cement board or another layer of LVP depending on the room (landlord special?). This meant a lot more demo than planned and no ability to reuse my baseboards (well, the former owners glued those down too, so they were breaking anyway). This was communicated to me within a few hours of starting demo, and when I got home from work, Aguilar showed me the different rooms and just how badly uneven the cement was in some of the rooms. I appreciated the clear communication and explanation. Zack also got me an updated bid within 24 hours so we could move forward and stay on track. I have seen some of my neighbors' floors after they have had them done, and mine look sooooooooo good compared to theirs. The team paid so much attention to detail, even cutting a one inch piece of baseboard to fill in this weird spot in my bathroom, and going through and filling in the nail holes on the baseboards so you can't see them. I feel like I live in a completely different home now. Big plus for me living in an HOA is that they left the area outside my unit I share with neighbors tidy and cleaned up at the end of each day, and frequently vacuumed areas inside. They ended up moving all of my furniture into my living room because I decided to decamp to a hotel for the first few days in light of all the extra work needed so they wouldn't have to work around me. They put up plastic to block off the space to minimize dust, and also covered the TVs on my walls with plastic, too when working in those spaces. Mayra was also great with scheduling and working with some of the dates I needed to work around and confirming with me. Mike was also great in delivering my flooring. Also, shout out to Mike for picking up paint from me at the hotel I was staying at so they could paint my new baseboards before installation.

We used thru Costco and they did a terrific job. Costco warranties are great but a bit more…read moreexpensive but worth it to get Shaw. Highly recommend. The staircase installers were exceptionally professional. The carpet installers did such a terrific job since the closet was not finished they went out of their way to come early morning Sunday to get it done. Thank you so much. Well worth working with Zach and all of your team.

If you're looking for LVP installation, call Richard at Crystal's Flooring. We met with three local…read morevendors and chose him for his responsiveness, his Oakley showroom, and his obvious expertise. He was super patient while helping us pick out the right style for our needs. During the week-long installation, Richard and his team were polite, communicative, and exceptionally mindful of our family. They carefully moved our heavy furniture, kept our home livable for our kids throughout the process, and hauled off all the old debris. Material transit took a bit due to supplier delays, but Richard kept us updated every step of the way. The finished floors are gorgeous--level, sturdy, and expertly staggered. Richard is a passionate craftsman, and we couldn't be happier!

This is not an honest person I had dealings with him on another matter and he DID NOT hold up his…read moreresponsibilities he caused property damage that he did not reimburse me for to have fixed. Having to take him to small claims court for the reimbursement.

Thrilled with the LVF we purchased and had installed by Abbey. The prices were very reasonable and…read moreso many options available! I found one I loved and had it installed the next week. The installation crew were amazing! They took their time to ensure adequate leveling in the transition area. I'm absolutely in love with the finished look after living with 30 year old brown berber carpet the lady 5 years. Definitely recommend!

the workers have great service and are very hardworking. Pretty professional I'd say and they are…read morevery nice people. They had good customer service. I had a party a couple years ago, and these people came in to fruition. I made an appointment, and they were able to come earlier than expected. They were able to clean my carpets, and help me move all of my belongings out the way so they can get the job done. The communication was great , and they got every little inch of the carpet that I needed to clean. The drying process was amazing, it only took two hours,. If you're in the area, and you need someone to clean your carpet, this is a company to use. They will take care of you, and I'll make sure your carpet is spotless!