Thank You Party City for helping make my Brother's Birthday Party exceptionally Fun and Memorable this year! My Brother is an Avid Gamer and I fell in love with the Gamer Themed Decor here a few months back so I decided to return to buy some Next Level Birthday Paper Plates, a Balloon, Candle, and Table Cloth to jazz up our living room to host his Birthday Dinner this year. I love that Party City makes having a personally interesting and special theme easily affordable! My Brother has a had an exceptionally challenging year and creating a playfully inspiring Theme of hunting for smart life hack Cheat Codes to keep slaying efficiently seemed to cheer him up. He really loved the Balloon and the Gamer Control Candle, and the other Moms who attended the party thought the Plates were so awesomely fun and charming too! Thank you to all the Party City Associates for being so fun and encouraging with the planning process and helping make the whole experience such a delightfully jazzy Adventure along the way! read more

I had bad experience before, but lately the employees have been great. They have a good selection of themes. & their price is reasonable! read more

Party City - Party Supplies Near Me - Eastvale, California

Purchased four fairly standard balloons, nothing special. They were out of weight clips for the balloons so they try to sell me a $2.50 balloon weight. No thank you. Long line and 45 min wait for the estimated pick up time. The next day, three of them were significantly deflated and the helium was completely gone because they were completely drooped. What a waste of time and a bummer. When I go to Dollar Tree, I can get 20 of them and they fill them up immediately on the spot. They also stay floating through the house for weeks. I didn't even spend that much, thank goodness. I'll just purchase online and get a helium tank. read more

Very upset ordered $100 worth of heart balloons to be delivered was told that they would be blowed up and they weren't so I have balloons that aren't all the way insulated. They are completely tangled up completely ruined my Valentine's Day surprise very upsetting completely ruined my Valentine's. read more

The worse! I know it's Halloween weekend but c'mon, do your job!! The greeter completely dead. Just stood there with a vacant look. Maybe she was a zombie for Halloween... The store was chaotic and messy. All the associates were behind the register. Only two were ringing the others were just talking amongst themselves rather than assisting customers. I was looking for a shirt that the website there were 5 of them in my size. I asked the zombie greeter to direct me in the correct area, she didn't know so she asked a girl behind the counter. They both claimed they never seen the shirt before. I told them the website shows they had five in stock. The girl behind the register told me their website inventory is off...by that much?! Seems like you have LP issue then. Nevertheless, I found the shirt. The website had them marked down but of course the I was charged full price. I was over it and didn't say anything. I wanted to complain to the manager but I think she was ringing on the register and talking loudly to her co workers about their breaks. Not impressed with the level of service. The gentlemen who rang me up, was nice. read more

Loved how I was acknowledged as soon as I walked in the door, they were very welcoming.I had some questions about balloons, The employee immediately helped me, and showed me variety of balloon selections. Even had great prices on balloon bouquets. They definitely made my life easier by helping me.I will be going back the next time I need balloons. Thank you for the help. read more

Yesterday I went and the service was very bad, the balloons were very expensive and they deflated in less than 6 hours, pay extra to make them last and it doesn't work, they just steal your money, bad service I'll never go back read more

Party City - Party Supplies Near Me - Eastvale, California

THEY GAVE MY BALLOONS TO SOMEONE ELSE!!! They claimed another person with my same name came earlier to pickup my order...wow really? What are the odds of that? [That's rhetorical, but the answer is extremely unlikely]... I planned ahead - as a single mother planning is everything & this is my daughter's 1st birthday. Didn't get to have a shower because of covid & guess what? No freaking balloons for her 1st party because no one checked names or receipts. The most asinine part was when the refund was all I was given. They did provide a very poor comparison for alternates, ugly balloons that not only were literally NOTHING like what I had brought, but didn't even match as a set...looked nothing like what I'd ordered over a month ago...because the docks in San Pedro are backed up & shelves are bare everywhere. The "manager" (who clearly doesn't deserve the title) said she did "everything she could"...I got nothing for spending 2 trips there to drop off my order, wait while they frantically tried to fix THEIR mistake...& then spend another 15 mins trying to get out of the parking lot because it's the holidays. The "manager" who obviously has never planned a party of her own - she clearly has no children because if she did she would have called other Party Cities & figured out a way to come through. Utter disgust & contempt is all I have for this entire operation... Oh & by the way, the girl I spoke with first admitted this recently happened to a different person too. Clearly a lesson they CHOOSE not to learn. read more

Four people working and only one person handling the register while the other three people are blowing up balloons... Is it not common sense to see a customer waiting for a while with only ONE item in hand to just ring them up? They got us just standing here forever to just check out ONE item. Ridiculous service... Just noticed also the workers are not social distancing and one of the workers is not even wearing a mask. read more

My husband bought me this beautiful bouquet of balloons. They were super cute but less that 2 hours after we got them home they all deflated. That really sucked. I tried calling the store and the number on yelp was out of service.hmmm I will be going back to the store tomorrow I hope they will be replaced as they were expensive! read more

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This Party City is by far My favorite! Wonderful staff! Clean organized! And I must go at the best time because I get in and out quick!! My favorite place for my party needs!! read more

over 66 million years ago I'm a dinosaur." It was almost my belly's birthday, and we had nothing for it." Creatures that lay eggs celebrate the birthday of their bellies instead of their own." We only had one day left until the day." I rushed to here to get some decorations, the theme was." We got cake plates, napkins, cups, tableware, chafing buffet set, tablecloth, foil balloons, helium tank, air blower, letter and number balloons, balloon arch set, balloon bouquets, helium balloons, latex balloons, hdhskssg streamers, garlands, banners, confetti and table scatter, cake decorations, candy, games and activities, and entertainment items." The cake mix was also bought from there, they had a colorful cake section, I felt like a kid in a candy shop." my bellly was happy and was growling for joy." I'll return here for next year, Rawr! This review is looking pretty epic! Nice! read more

Great place to inflate your balloons & a lot of variety! Also have 2 hour drive up ordering available thru their website. read more

Party City - Helium prices - Party Supplies Near Me - Eastvale, California

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Okay I have to start this new year off with a great post! Shout out to the workers Maddy, Justin, Franki, Nancy and Jasmine! Great customer service and Nice employees who helped me out when I came in. I was looking for party hats for my job and everything was sold out but managed to get one box for a great deal. The manager Kathy met and exceeded my expectations and I left feeling great about my purchase! I will come again to get all my party needs here! Thanks guys! Your the best!!! read more

I came here with no idea where to start looking and could you not get any help to get started with it. I was helped by Alyssa who not only showed me the exact aisle of my business but went and grabbed a ladder to check extra stock for me. Sure enough the item I was told was not in stock was in fact in stock! She was very helpful and made this experience worth going back. read more

Party City - It's a girl!! Thank you Alyssa for all your help and going out of your way to do a great job. - Party Supplies Near Me - Eastvale, California

Since the store was remodeled it's the same size but selection is so small, I'd say like 70% less product. Went there this weekend looking for birthday decor and tried to use the restroom. DIRTIEST restroom I've seen in a store, worse than middle of nowhere gas station restrooms. The associates didn't seem to care. Maybe there's a different restroom for them. read more

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I liked that I was greded at the door as soon as I walked in. Everything was easy to find, and the checkout was really fast.

I had looked online for a particular product and I went in to check because the on hand was 4. I figured it was low number and my chances were slim but I was in the area so I decided to check it out. The reason I am giving the location 2 stars is because customer service was lacking. After going up and down almost all aisles I felt overwhelmed and I went to the front and the girl asked if I was ready to check out. I asked her for help in checking stock on an item, I gave her the sku and she looked it up. She said "if anything they would be on the second aisle by the 4th of July stuff" I had already gone down that aisle And I didn't see the product I was searching for. The very least she could have done was offer to look for the item with me (another pair of eyes would have been nice!) but she was pretty dismissive. I went down the aisle one more time and gave up. I honestly know the stock was low and like I said before it was a slim chance I would find it. But I just wish she would have offered to look with me or find another team member to help look. Oh well! I found them at another place & the customer service was a million times better. read more

I placed my order online and was ready within 1 hour. I showed early in the meantime while I was waiting and found my daughter a Princess dress for a reasonable price. read more

I am arrived at 9 AM when they opened on Friday it was greeted upon arrival while walking around a staff member asked me if I needed any assistance. Everything I needed was in stock. The person who helped me at check out was super friendly. I also have a balloon order showing up sometime during the week they called and let me know that they were out of a particular balloon but they were very kind and offering me assistance in choosing another balloon to fill the order. I've never had a bad experience at the store read more

Horrible experience ordered about 3 balloons from them for my family member's birthday. Jade one of the employees helped me out... right off the bat horrible customer service . She was very unprofessional and rude. I asked the prices for several balloons to see what were my options and she seemed quite bothered by me asking for prices for about only 3 of them . Never again purchasing while miss Jade works there. Save ya money.. Party CIty do better ! Hire employees whom actually treat human being with respect and consideration... read more

Husband went in to buy giftcards. They never activated them and they wouldn't do anything about it. We have proof of receipts and giftcards and they said there was nothing they can do. So frustrating read more

In a pinch Party City came to the rescue. Sunday my son tells me "Oh by the way I need a full costume for school tomorrow" He's known for months, why tell me now, when I could have easily gotten on during halloween or cheaper right after? Ugh... Turned out not so bad as I was heading to TJ Maxx next door, popped in here first, they had exactly what I needed AND on clearance, in and out in 10 minutes, done and done. The store has EVERYTHING, its crazy, next time I need party accessories I'll be stopping here. The prices range from dollar store cheap to more than I would want to spend for fun stuff, but they have such a huge selection of everything, you can get it all for a bargain if you just look. read more

I went to Party City earlier today and bought multiple huge number balloons and as I was putting them in the car one balloon flew and detached from the string and disappeared into the sky. I walked in and one employee that sold me the balloons said not to worry about it he got me covered I appreciated the generosity. I highly recommend this place they were extremely helpful. read more

I really don't understand all the complaints! We had so much fun shopping there for my friends bridal shower. They had everything we needed, the staff was very friendly- they greeted us, smiled, asked us if we needed any help. The store was clean and so were the restrooms! We placed an order at the balloon counter for the following weekend and it was ready when we arrived. I almost forgot! They have the cutest plates, I've never seen anywhere else sell them (I posted some of the stuff we got there for the shower), so cute! Thanks party city! Can't wait for the next party we have! read more

Party City - Party Supplies Near Me - Eastvale, California

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Horrible experience at party City in Eastvale, my sister and I went in to grab some baby shower items I was looking for, when we walked in NO ONE Acknowledge us that was the first sign I was feeling uncomfortable but I had to grab some stuff for my baby shower, corona had already ruined my day but it was ok, grabbed what we needed processed to the check out line I saw ZACK talking with the girl he was checking out said "hi did you find everything ok" how's your day blah blah blah, it was our turn he didn't even look up at us and he yelled "next hello" so we when up he was still looking down scanning and I said "hi" he looked at me and said "are you guys getting ready for the riot" I looked at my sister and said he's racist because everyone are Mexican, he yanked my money off my hand and I asked "can I have a bag" he didn't even get a new one he used one that was already open I walked away he then told the person behind us "hi welcome " zack is a white male tall red bearded man balding you won't miss him read more

Party City - Party Supplies Near Me - Eastvale, California

This party city has always been a great place to shop! The staff is so friendly and helpful, especially considering how busy they are! Was able to pick stuff up for my friend's graduation drive-by celebration, and had great recommendations from one of the employees. They took the time to make sure that I was satisfied with my purchase and handled all the customers I saw with a friendly manner and quickly. Will definitely be back for my next celebration, as always! read more

Staff is very helpful with making suggestions for undecided party planers. Just let an employee know what event you're having and what theme you're leaning toward and they'll have plenty of options to mull over! Customer service is great, they're knowledgeable about their inventory and will even call another location if they are out of stock on something! read more

Terrible customer service. I was going to get some balloons and they didn't want to inflate them because according to their policy they stop inflating 15 minutes before they close. They made me waste my time looking for them. When I got there I asked for help to get the inflated balloons, they told me to get them but didn't mention anything about the timing. I'm never coming back to this store. read more

Wow! What bad customer service here. My husband and I walked in 15 minutes before closing time to look for a bday banner and some bday plates.. A worker with colored hair wearing the green shirt (maybe a supervisor), almost bumps into my husband without saying a word, looking all mad, just kept walking. Then, a couple minutes later another worker with a black shirt that took us at the register didn't say hi after I said hi to her. She actually didn't say anything, not even a smile. Who's hiring these bitter people? IT'S PARTY CITY FOR CRYING OUT LOUD! The only one who said, "have a goodnight," was a young man that was by the door to lock up. These workers did closing on 12/1/2022. The same night I'm writing this complaint. read more

This place is awesome! Since my kid's are adults now , I've really had no need to go to a party supplies store in years. I swear as soon as I walked in I was just overwhelmed with all the separate sections. They have ABSOLUTELY EVERYTHING! from silverware, tablecloth, balloons, candy,costumes, decorations and so on! Just walking up & down the Isles, looking at EVERYTHING! almost triggered my vertigo! Hahah If you're looking for a party favor , you'll absolutely find it here read more

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really great store very friendly service had everything I needed will definitely go here again

The experience I had with the curbside pick up yesterday was perfect. After I called for my order, the lady was so kind and upfront about part of my order was missing. She found a substitute and it worked out perfectly at my party yesterday. I want to thank her today for a great experience. I have another bday party in a few weeks and will be back. Highly recommend this partycity read more

This is by far the worst party city I've ever been to. The people who work there could literally care less about you, your questions, and concerns. Like by far THE RUDEST STAFF!!!! Save you energy time and money, go to the one off grand in chino. Way better customer service!!! read more

Picked up balloons and a few bday decorations today and I was very happy with the customer service. We did curbside pickup which is very easy, call the store when you get there (ph # is in the window with balloons) they get your name and order number and tell you which bin your items will be placed in. They have a table set up with 3 bins where they place your items while you wait in your car by the curb once the store associate walks back in you can take your items from the bin. I was afraid the balloons would fly away but they were very secure and had weights on them. One of my items was unavailable but they were able to replace it with a similar item which I very much appreciated. I just want to say thank you to all of the employees that go to work everyday, you guys are awesome! read more

The employee Maggie, is a life saver . We had so many problems with the system & she helped us out so much. We have a balloon business, which is our form of income. & if it wasnt for this party city; we'd be in so much trouble. Thank you so much again . read more

I'm sure this review will have no impact like the other horrible reviews this place has but today was the last time I will ever buy things from this location. Which is beyond ridiculous since this is within walking distance of my house and would have my business easily. Went to pick up my balloons today and the largest one was completely deflated and they handed it to me like nothing was wrong. Then they trying filling it twice before admitting it was popped and then they tried to replace it with a different cheaper one without even telling me they were doing it. The last party I had bought a bunch of special balloons online for my son and just brought them in to be inflated but when I came back an hour later they had given 5 of them to someone else. I explained this to my 5 year old today and he said "we should just go to some place that doesn't screw up" I won't be sad at all when they go out of business and they shouldn't be surprised. read more

I came shopping for my best friends 21st birthday and I only wanted a certain amount of balloons in the different packs I bought to be blown up, a worker named Emily helped me out when I paid and she was awesome! I felt so bad for holding up the line but she really was super sweet and helped me out so much. Another girl worker complimented me and she was the sweetest, the staff is super nice there! read more

Came here a few days ago to get party supplies. Seemed well stocked but just shocked they have absolutely no fire fighter related supplies....NONE! But they have Pokémon and WWE????? Lol Staff was friendly but poorly staffed. One person working the register and balloons. Waited over 30min for 12 balloons to be ready. Saw about 4-5 people working there but only one at the front. read more

ANSWER THE PHONE! This location does not have an automated telephone system, and after 3 hours of trying to call in, I have concluded the store associates do not pick up the phone, or the phone number is incorrect. I ended up going to the Chino Hills store, where they actually have associates to assist customers looking for items in stock. read more