Overall a little disorganized and understaffed. It took a long time to get help with the balloons that I needed filled with helium. Otherwise the store felt clean and easy to shop through, but they definitely could use some more staff on any given shift! read more

Run down but I mean it's a party city don't expect much. Half of the time they're out of helium.

your website says you're open. There is no mention of store hours change anywhere. when I call, no one answers. so I take the chance and drive all the way out here and it's 3:50pm. the doors are closed, you're helping someone check out, but tell me you're closing at 4 and you cannot help me and shoo me away. I can literally see you're checking someone else out but won't let me in the store. beyond disappointed and appalled at the absolute lack of customer care. read more

We placed an online order 2 days ago for a children's grinch costume to pick up in store. Drove 45 minutes to pick it up and were notified the order had been cancelled and the sizes we needed were no longer in stock. I said something to the manager and was told "we don't keep things indefinitely". 2 days??? Indefinitely?? Dumbest thing I've heard today, and that is saying something. Despicable company in general, but this location in particular really strives to be the worst. Time to drive the 45 minutes home empty handed because of inept management. read more

Customer service is severely lacking. Rude staff. Seriously. This is the reason I'd rather shop online. Just to avoid rude people. read more

I asked the store to grab a few things and put them on hold, drove an hour to pick them up just to find out they are only taking cash only. Which they could've told me over the phone but failed to communicate the simple information so I can come in to the store and be prepared, and I had to drive another 30 minutes out of my way to go and pick up cash I'll because of incompetent employees not simply communicating! I asked if I could get a small discount for the inconvenience of their incompetent communication skills which they said no they can't give discounts, then another employee chimed said it trying to say the system went down after we had called to which i said so it went down in the last 2 hours????? He said oh idk i wasn't here incompetent moron number two... read more

Here's another place where the reviews are usually either great or awful. I am in the middle on Party City. I have come here for years on rare occasions. Today I zipped in to buy a cheap Christmas tablecloth to cover my makeshift bar for a party. It took a minute to find them, but there were two types and I grabbed one. There will be more Christmas, it seems, as the shelves were aparently being stocked. No one was there, but I got what I needed. I noticed a large selection of gift bags priced reasonably, but I seem to have enough to open my own store! Checkout was slow, but courteous. I wouldn't call Party City "fun", as others have, but it's the place to go for party stuff. read more

Shopping at Party City is fun...there is no other way to explain it. I don't have this store in WEST VIRGINIA where I am from so when I discovered this store about 2 yrs ago...I was so happy. I shop here for my daughters' halloween costumes, she is in high school and they have some really great choices. If I have a party in the works, I run to Party City. It helps me decide on my themes, I get everything I need and the prices are wonderful!! If you haven't shopped here yet, Go NOW !!! you will be very happy that you did!! I highly recommend it to everyone... read more

This is your standard party store, but it's really big for Nashville! All the other party supply stores I've been to are more novelty, and have a limited selection. There are 14 rows of birthday, graduation, wedding, etc supplies and all pretty fairly priced. They have the best selection of Mylar balloons I've found, and they inflate them for free! I even noticed a hole in one when I got to my car and they replaced it quickly for free. Parking was easy and free, and the service was fast. The store was clean and organized. Five stars. Pro-tip: this is literally the only party store in Nashville that is open on Sundays, so no need to call around. Go straight to party city. read more

Wandered into this Party City to buy some things I needed before a Hanukkah party. I got some great dinner party accessories here: small bowls, small serving spoons,...that kind of thing. Party City has a big selection of goods for every kind of party, but it's not always great quality! But, when I'm having a party, I usually start at Party City and fill in the gaps at Target or other stores. This is a typical Party City! read more

Great place to get your party goods. It's your typical Party Store but has plenty of options for parties or for Halloween costumes. Much of the staff is dressed up around Halloween and they're happy to help make costume decisions for you. I was a bit disappointed that the one item I picked out turned to be mis-labeled for price, but they quickly changed it for me at the counter so no complaints! read more

While this store was pretty clean and well-organized, I was shocked at the incredibly tiny section dedicated to "Bachelorette" supplies. The few shelves dedicated to this theme were in desperate need of restocking. So I decided to get creative by looking for items like feather boas and princess crowns within the other departments in the store. Unfortunately, the staff's unwillingness to help was quite a turnoff, and I finally just gave up. I would've understood if the store was busy, considering the upcoming holiday - but it was not. read more

I love love love this store! Great staff, great product, great service. Halloween brings out the best merchandise and so much fun. They have so many costumes to choose from, and they're not badly priced. read more

Shopping here was fun! I didn't know how much stuff they had...and pretty much everything i was looking for. The lady on staff was very helpful and knew where everything was located. In a store this big, it's easy to overlook something or get distracted. I highly recommend making this your first stop when party shopping. read more

Having a party? Well Party City is waiting to outfit it. Carrying serving ware, decorations, party favors and more for just about anything you could celebrate Party City is a good place to go if you are looking for a way to jazz up birthdays, holidays, anniversaries, or theme parties. However, if your intention is to go there for Halloween costumes, be warned its chaos. The closer it gets to the big day, they more absolutely disastrous it becomes. I went to Party City about a week before Halloween looking for a wig and the place was messy but still navigable. However, upon my return the day of Halloween for another costume prop, Party City was destroyed with everything scattered all over the floor, nothing to be found anywhere, and only one sales person actually doing their job. read more

I came in for balloons and the girl didn't offer to have them blown up. She was lazy. Told me to get a pump instead. What balloons float without helium? None. So came back. I understand policy and all but had to pay more for the helium since I came back. All in all. Worst customer service ever. Thumbs down. read more

Well Halloween is suppose to be fun and exciting for the kids, my visit at this location was HORRIBLE! It was very unorganized and the system of passing out the costumes was very frustrating. I wanted to exchange/return a costume but they didn't have the size i needed so i was told that I had to take a store credit by JAMES LAWERENCE (he said he's a manager). I asked JAMES to call Hermitage location and he claims he did but their phone was off the hook. JAMES told me I could take my store credit and go to another Party City. So I left and drove 20+ miles to Hermitage where I found my child's costume. When i get to the check out counter, the cashier and manager informs me that I can only use the store in the store where it was received. Ok so IF THIS IS TRUE, WHY DID JAMES LAWERENCE (the acting manager at Charlotte location) GIVE ME THIS KNOWING I WAS GOING TO A DIFFERENT PARTY CITY??!!! When I call Charlotte location I spoke with ALTAVIS DOUGLAS (another manager ) who transferred me to JAMES LAWERENCE. James was VERY RUDE AND DISRESPECTFUL! When i asked him about the situation he denied the whole thing. After dealing with this unprofessional staff, I asked to speak back to ALTAVIS bc he had more respect. But check this out... WHILE I WAS TALKING ON THE PHONE TO ALTAVIS, JAMES WAS IN THE BACK GROUND TALKING LOUD ABOUT ME AND THEN TOLD ME HIS NAME AND EVEN SPELLED IT! AIN'T THAT OME MESS???!!! AND THAT'S PROFESSIONALISM??? I was given the name CODY KELLY. I was told he's the manager. Needless to say I still have this stupid store credit that I have to use at this location. This will be my LAST VISIT! The Executive boss needs to reevaluate his managers bc JAMES LAWERENCE..... ENOUGH SAID!!! AND I HOPE THE CORPORATE OFFICE READS THIS MSG. I'M KNOW THERE ARE OTHER COMPLAINTS ABOUT THIS LOCATION BUT PEOPLE KEEP QUIET LIKE I HAVE... UNTIL TODAY! read more

I went in there the other night and found all the Cars stuff I could ever want for a girl's...that's right...a girl's birthday celebration. She loves Cars, especially Doc and the Sheriff. But I digress. Prices were reasonable, and the young lady who helped me (forget her name but her hubby is from Ohio) was personable and efficient. End of story! read more

The employees lie about what items they have in stock when you ask them over the phone so if they give you an answer don't believe them.

Went to Party City for decorations for a kids Birthday Party. When I went to check out, their card reader was having problems. They tried my debit card multiple times but could not get their system to take it. They kept telling me that it was the machine, not my card. So I tried my credit card instead and the machine worked fine. A few days later, I checked my accounts, both checking and my credit card accounts. Both had the same charge from Party City. So, I called in and was told "we can't refund over the phone, you just need to come into the store". This was an inconvenience as I do not live or work anywhere near the store, but I went in a couple of days later. The manager I spoke with didn't even research the transaction, just told me to come in the store. When I got to the store, a different manager went into the back to research it. I stood out there for several minutes waiting. When she came back out, she said she found the transaction with my credit card number but couldn't log into the system that would show the amount going through on my debit card. She took down all of my information and said the General Manager, Cody, would call me tomorrow but I would need to come to the store AGAIN to refund my card. Fine. By 215pm the next day, I hadn't received any phone calls so I called again. Low and behold, Cody had left for the day but the manager there said he would call me in 2 minutes. Nothing... so I called the main office and was told they would call me back in 2 days to help me. So now, it looks like I am out $54 until Party City decides it is important enough to clear this up. Terrible customer service! Giving me the run around and making their customer do the leg work for THEIR system's screw up! Still waiting on the call from Cody... read more