Went to Party City as I was planning an event and needed some items to make it really grand. The store itself is extremely bare. So many things just not inventoried. I could barely find a group of napkins, plates and utensils that were all the same color. Limited supply of drink dispensers, trays, cups, balloons, toothpicks... the list goes on. The store is super bare. Service is lacking as well. Sandy who I interacted with at the end of my visit was nice but seemed very overwhelmed. I needed to order balloons for delivery and ended up standing in a nonexistent line at the balloon counter for 17 minutes and then was told to move down for assistance. While I stood there two employees had a full conversation and never acknowledged me until they finished. When they were done one asked what I needed and directed me to a new line where I met Sandy. The carpet as you walk in was full of leaves and debris. Aisles have ladders and boxes in carts that are full of items. You can barely find anyone to help if you are looking for anything and so overall it was just a poor experience. I did order balloons. You have to spend $59 to get them delivered. The delivery person arrived 15 minutes prior to the window of time given but they were pleasant. Didn't like the experience or location. They have nothing in the store as it was beyond bare. I drove to Catonsville to get the remaining items I needed. I have no intention in visiting the Owings Mills location again. read more

Party City - Interior - Party Supplies Near Me - Owings Mills, Maryland

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RUN!!! UNLESS YOU PLAN ON FIGHTING THAT DAY FIND ANOTHER STORE, I 1,000% DO NOT RECOMMEND THIS LOCATION! Everyone from the manager to the employees are extremely rude and need to be knocked tf out talking to customers the way they do! That's one thing... I order balloons and plates for my daughters party online to pickup. We get to the store and apparently the order was cancelled as soon as it was ordered..everything but the plates. Mind you I signed up for text updates on my order. I received no email, no text, no call, absolutely nothing but confirmation on my order. They claimed the ballons were out of stock which is why they were "cancelled" but the balloon I ordered were sitting right there. So, We then had to purchase those same "out of stock" balloons when I still haven't received my money back from the online order. Then the balloons(foiled balloons) didn't even last one day before they delated. Just Run! don't even think about this location for your party supplies because your day will be completely ruined!!! (the picture is just one example of how the balloons are after the very next day) read more

Party City - The very next day - Party Supplies Near Me - Owings Mills, Maryland

Brought my Sister n Law some happy birthday balloons and had them delivered she was absolutely surprised and she stated they were gorgeous . The delivery went great and the delivery person was pleasant and courteous. She said that made her birthday one that she will never forget. I want to thank the staff for a job well done in making the balloon arrangements for her special 62nd birthday . read more

I went to Party City with balloons I purchased from another retailer with the intention to get them filled with helium. Per their website, it says they can fill up the balloons for a price. I tried to call ahead to confirm the cost, but there was no answer. So to my surprise, I was told that they could not fill them. I didn't feel like debating so I just purchased a helium tank. Normally I order balloons directly from Party City but they did not have any for the theme my son wanted for his birthday. Maybe it's only the Owings Mills location that doesn't fill outside balloons. If it's all locations, then Party City needs to update their website. read more

Party City - Website description stating you can bring balloons from another store to get filled with helium for a cost - Party Supplies Near Me - Owings Mills, Maryland

Went to grab 9 REGULAR balloons for a Mother's Day celebration .. I a PAYING CUSTOMER was told that I could only buy 5! They were running out of helium and needed to reserve helium for the next day!! Unacceptable!! No apology NOTHING!! Very cold and did not care! So here I am going to a celebration of 10 women with 4 damn balloons!!! read more

Party City - Sad - Party Supplies Near Me - Owings Mills, Maryland

This is the worst Party City location I think I've ever been to. There have been 3 people ahead of me in line for 15 minutes. 3 registers and no sense of urgency. Stock is thin and shelves close to bear. Hard to figure out where to find things, too despite the signage. read more

Party City - So many balloon options - Party Supplies Near Me - Owings Mills, Maryland

(Party) hats off to the manager and staff at Party City in Owings Mills ! After unexpectedly finding myself hosting a family birthday event, I walked into the store feeling very overwhelmed . The store manager greeted me right away and in a short time, he helped me select and find everything I needed. I was out the door in no time. The decor looked perfect and the guest of honor was more than pleased! read more

I do not recommend you go to this specific location if you can help it. I will certainly take the extra drive to go to Columbia or even Route 40. The Manager is very rude. Unwilling to help me with my missing online order until I stated I would just call corporate. The manager said you only have 3 days to pick up an online order yet no where on Party City pick up email confirmation does it state that. Long story short, they had my online order, it was just overlooked. Target mobile orders will let you know how many days you have to pick up your item(s). Get w the times Party City. . Also, the next day I picked up my balloons, and the number 4 was not securely attached to the string and it came off; balloon flew away. Waste of my money for sure. Don't do it. Go somewhere else. If you can support a local business that blows up balloons, do that!! read more

The party city on Baltimore National Pike never have helium I don't know why they are still open for the life of me. The employees be having attitude like it's the customers fault that certain things in the store don't work. This is the worst location read more

great services very quick and polite very clean and well organized and the staff were a lot of help!!

So went to this store for second time in 6 months and both times disappointed. With pandemic in full swing, I requested curbside. Both times I had to physically go in store. Second time though I had made order 4 days out; balloons and merchandise was not ready and even with order # provided they were not able to fill order without me coming in to show order on my phone. Never again. read more

To say my experience was disappointing would be a kind euphemism. The store is an abomination. I brought my daughter in search of a Halloween costume. There were no associates in the store to assist us. When I finally found an associate, he said he was new and would be unable to assist. I asked if he would find someone who was more tenured. I am uncertain why he did not offer to get someone until I asked. Finally when someone did help me, he asked me to got find the number of the costume. Is that not his job? I went back and found the number, but I could not find the associate. Maybe he should have come with me??!! He then went to search for the costume. Ten minutes went by and nothing. I went to look for him and I found him talking to one of his friends. I asked him what was going on and he told me the costume had been discontinued. Why is it displayed if it is discontinued. Why did the associate not come back and tell me? The store was a complete mess and they dressing rooms were packed with boxes. My daughter would have been unable to try on the costume anyway. Part City may want to reconsider it's corporate model. Spend a few extra dollars on quality associates who are friendly AND organized. The investment in people will pay off tenfold, I am certain. I am also certain I will never return to Party City. read more

The WORST!!!! Over 20 minutes waiting and still no balloon. If I could give them no stars I would. Horrible customer service and left with nothing but a headache. read more

I went here to begin my pricing for my sister's baby shower. The associates were very helpful, they took the time to help me pick out a few things I might like. At this Party City they have more colors( paper plates and cups) then most Party City I have been too. I will be returning her to finish my shopping! read more

This is store is the worst. Half the balloons don't have prices OR numbers and worst of all there is NO direction as to where, how, or when to order balloons! The people blowing up balloons ignore anyone standing at the counter and if you ask them a question they look at you like you have 5 heads- it's like it's an inconvenience for them to answer a question. I'm still not clear who you order balloons from- the check out line person...or the balloon people. I was hoping last week that this was a fluke and it was like this because staff were having a bad day...so I decided to go back today to try again, and it was the exact same situation! Dear Party City- train your staff better!!!! read more

The store only had two employees working on a Monday afternoon. It took over 30 minutes to have two balloons blew up. Supposedly the policy was you pay for the balloons first and then they blow them up, but a complaining customer and line jumper both had theirs filled first. Don't waste your time getting any balloons at this store. It'd be faster to blow them up yourself!! read more

I recently purchased some party supplies from Party City's Owings Mills, MD location and online. In an attempt to return the some of the items and I had very poor experience. I had multiple receipts and the cashier (Dee) was having difficulty determining which items belong with which receipt. Attempting to get some assistance, she called over the store manager. After going through the receipts, I was told that some of the items could not be returned because they were either purchased online, or it was 50% off. I had previously returned online purchases to the store and I asked what changed the response was, "We don't sell that here." When I asked where on the receipt did it indicate that clearance items couldn't be returned, the response was, "It says it by the items." This banter continued back and forth between the cashier, manager and me. At some point they both start giggling and being very disrespectful. In turn, I became very agitated and asked that someone show me where it was indicated that clearance items can't be returned. The manager called someone to come to the front of the store and finalized the transaction of the things I was allowed to return. At the end of the transaction, I reiterated that I wanted someone to show me where it said that clearance items can't be returned. The cashier responded, "Someone was called, now move!" To which I got further agitated. Instead of waiting for the individual to show me where the sign was, I walked over to the area where the clearance items were and there was no sign or indication that clearance items could not be returned. The manager then walked over with another male who I assume to be an employee, but appeared to be more like security, to show me where the sign was. It was near a completely different location. So I asked, "Why isn't there a sign near the item? How am I supposed to know the items are non-refundable if the sign is in a completely different area?" Her response was, "Someone left the items on the shelf and didn't put them in the correct location." At this point, I was losing my patience and raised my voice and asked, "Well how is that my fault?" The manager then proceed to take the price tag and wave it in may face saying, "See, didn't you get this for 50% off." I then said, "I can read and again, there isn't a sign over here indicating this is non-refundable." To which the male responded to the manager, "Dead that!" and responded to me, "It's not our problem, now get out." As I walking out of the aisle, I responded loudly, "Don't tell me to go anywhere!" At this point, two other male employees ran towards me, as though they were going to get physical. The monetary amount of the refund is irrelevant. The level of disrespect I experienced, as well as the lack of a clearly defined return policy is why I will never shop at Party City again. The return policy should be clearly indicated on the receipt. Additionally, the customer should not be held at fault, because your employees did not place the items in the correct location. I have since checked your website and there is no verbiage about clearance items being non-refundable. read more