Came to this location for the first time (since I was in the area) AND I will now always come here. I was kindly greeted as soon as I walked in asked if I needed any assistance. I was then directed exactly to where I needed and found everything on my list. On top of their regular discounts and great prices. I also had a coupon that was applied to my purchase. If I went anywhere else, I would've spent a fortune. I am very grateful for the organization in this store as well as the friendly staff and quality of items purchased. read more

Party City - (2) 2 pound bags of assorted candy! Body paint and Halloween makeup / accent glitter and creams! - Costumes Near Me - South Attleboro, Massachusetts

Went there looking for some wire racks for sternos and the guy at the counter was very helpful. He told me exactly where they usually are (unfortunately they were sold out). I asked if he could help me find out if other stores around had them......he helped me look for the item at stores around the area. Taking the time to help customers is part of an excellent customer service experience. Kudos for having great help. read more

So my grandson has been in the NICU for a week and a half. He is coming home today. I went in and bought balloons. I have my sons car. Somehow they flew out the hatch window. No clue how that happened. I went back in minutes later, balloon-less. Vin, the manager, replaced my balloons and said from one grandparent to another, enjoy! His kindness was sincerely appreciated! Thank you Vin! read more

I wish I can leave zero stars to this store. I urgently call to the headquarter's attention to change the staff! I walk into the store hoping to get the most simple order fulfilled - 15 helium balloons and was rudely denied service. The reason they provided was the most ridiculous and absurd! They are catching up with online orders!!! Common! Hire temporary staff for busy seasons, work extra hours, close your online portal if you don't have capacity to meet orders but NEVER deny the in-store customer!!! You are not an ordering online business, you have physical stores and MUST provide service. The worst ever experience with Party City! Fire the so called "manager" and get someone who can plan your work much better without compromising your reputation. Sending this letter to the headquarter as well. read more

I went here because I was desperate to find a masquerade mask and it's off-season for Halloween stores. Holy smokes, these guys are NOT the place to go for costumes. Cheap candy? Yes. This Party City sells it both by the bag and by the piece if you're looking for party favors. Balloons? Definitely. I watched a man drive off with his entire truck full of purple balloons. I think you can rent the helium or they'll blow them up for you. Beware, however, because it's going to cost you a fortune compared to buying them cheap and blowing them up yourself. The back wall is organized by color, which is awesome if you're planning a theme party and mildly frustrating if you actually want to compare colors. Come with some ideas in mind. read more

I have visited a few Party City locations but I have to say this location is one of the worst. The place is quite large and spacious and even clean and orderly but they are not only understaffed, the staff here is incompetent and disrespectful. The place is a disorganized mess and there could be lines of people waiting to check out and still the staff has no clue what they are doing. The girl at checkout looked like she just woke up and could care less about helping anyone and she complained her manager left her here to deal with the crowds. What a joke this place is. You would think with all the other options this place would get its act together. read more

The staff at this location never fail to make me regret not taking the extra 20 minutes to just use the Walpole store. Again today they proved how little they care about customers when there were not just rude but completely adversarial to my 78 year old mother in law who was picking up pre-ordered balloons. Who makes a 78 year old woman go out in the pouring rain to get a phone number? Do many people come in and accurately guess a last name to steal an order of balloons? The fools are all of us who spend a penny in that place. Never again. read more

Never come to this Party City. Nearly every employee gave us attitude. Miserable. I work in customer service, I know the job sucks, but don't take it out on me. I also hate to Yelp because I know most Yelps are exaggerations or outright lies because they are anonymous, but there are other Party Citys around, so go to those. Also they were out of Halloween balloons two weeks before Halloween. (One girl that cashed me out whose name began with a Y was pleasant.) read more

Store is smaller than other locations that I have shopped at and was messy. However, my two stars rating is for the poor service. I purchased 5 balloons and a weight. As the balloons were being filled the sales clerk grumpily said "we dont put the weights on, you do that yourself." What?! Every other store I have visited puts the weight on and neatly packages it for you for easy transport home. So instead I had to hope and pray the balloons made it from the store to the car and home before I myself put the weight on. Then the next morning 2 of the balloons completely deflated...so clearly the sales clerk did not properly inflate them. I ended up going to the Lincoln, RI store purchased more balloons and received fantastic service. read more

This place went above and beyond!! My husband and son went here last minute because we decided we would do a little party for our 3 year old on his birthday. We went in and the girl at the counter was beyond sweet and another girl came up to help blow up our balloons while the other girl rang us up. We purched a balloon weight which unfortunately didnt hold the big ole darth vader balloon and flew away almost immediately as we were leaving the store. The girl was so gracious and apologetic and got us more balloons and made sure to tightly tie the balloons to the weight. This time the balloons lasted until halfway through the party when the weight failed again and the balloons escaped and my sweet 3 year old was really disapointed. My husband went back the next day and showed them a pic of the balloons escaping and they offered a refund. Excellent customer service. And aside from that the store has tremendous selection and every thing you could imagine for a party! So grateful for this location and the sweet girls that work here! We will def be back. Hopefully yall get some better balloon weights though!! read more

I will never shop here again. The woman at the counter was miserable and unhelpful. I was looking for a bouquet of balloons that had advertised on sale. The server told me to look down one of the aisles even though the balloons were right behind her. I looked in the aisle and the bouquet packages were sold out. I asked if she could just make me the bouquet. Again, the balloons were right behind her. She said she could but it would would cost about $7 more. I said fine. Then she tells me she's out of the balloons even though they are right behind her. She said she couldn't sell me those. So finally I got a singing balloon and 6 regular latex. It cost me over $20.The latex stopped floating about 5 hours later and the singing balloon is deflated 2 days later ( I've brought a singing balloon from stop and shop That lasted over a week). Between the customer service and poor quality balloons. I'll take my business somewhere where the customer is treated better and where the balloons last more than a few hours. read more