Went there on 10/07/2025, I thought my dog who got lost would have been in there, claimed they couldn't help me without a (A#) clearly the post I found with the picture of the dog. All they could say was " hmmm... that's not like them not to post the A#.". So I then went in and looked around, I see a little baby kitten, and a dog I was considering adopting. When asked about there medical history they really didn't have any information to give- but before I could ask anything else the worker told me that the whole pound was infected with a upper respiratory infection between both dogs and cats. And to top it off they waved the adoption fee, and you had to sign a waiver saying that they either were sick or possibly infected and this infection is airborne. read more

I loved Pasadena Animal Shelter. They are phenomenal, and very nice, with only one exception. When we had the intention to adopt a dog, they told us that they would do a heartworm test once we started the adoption papers. I understand it makes a dog a harder sell once they've tested positive for heartworms, but so genuinely that is not an issue everyone can have. Besides this experience, this shelter was great. read more

This shelter seems to have an issue with either funding or lack of educated staff. We've fostered two dogs and both times we've fostered we continuously run into certain staff who either can't seem to give the prescriptions that we need for the animals or don't have answers to the questions we ask. One foster we had was a male dog who we were told had an ear infection a week ago but when we brought him home it was still there. And the most recent dog we've decided to take care of was filthy. They had spayed her just a few days before we came by and decided to not clean her up. She was in the shelter for 8 days mind you. Please if you go here do your upmost research before you plan a visit, because some of the folks here don't even know what house trained means. read more

We had a really great experience adopting our new baby a month ago. We visited once before going back to adopt her and they were very helpful and friendly. There were a lot of dogs there, but seemed to be taken care of pretty well. read more

Pasadena Animal Shelter - Our new Luna girl - Animal Shelters Near Me - Pasadena, Texas

Due to their negligence, a 5 month old puppy is dead. They told the couple it was a mistake and to show them how sorry they truly are - the staff member who neglected their baby still works at the shelter. This isn't the first instance of this staff member harming an animal. This isn't the first instance of a healthy puppy arriving to them for medical treatment that died afterwards. The vet needs to be investigated. This shelter needs to be investigated, and in my opinion, SHUT DOWN. At the very least, the employee in question and the person running the shelter should be let go. Do not take your animal to see the vet here. I can only imagine how the animals in their full time care are treated. read more

Pasadena Animal Shelter - Animal Shelters Near Me - Pasadena, Texas

We adopted our newest family member, Ghost, from here in October. The place was very efficient and honestly I loved how much they made the owner liable. I will say, it was a very busy day and the place seemed overwhelmingly understaffed, but the kennels had a lot of starving dogs, and every other kennel had accidents all over it. I feel like the animals hygiene could've been better but it WAS a very busy day. We couldn't be more thankful to have found our best friend (or "son" as we refer to him as) read more

The Pasadena Animal Shelter and Adoption Center is incredible. With approximately 30 employees and 15 steady volunteers, they, with kindness and compassion do everything they can possibly can to take care of the impossible task they've been given. Was there a tragedy recently? Yes. There was. And everyone hurt because of it. But most of the slams I saw came from other states all across the U.S. California and New York among them. These people have no idea what goes on here. But I do. And I can try to help. Can you? I can take food and blankets. I can walk the dogs occasionally, or socialize a cat or two. We can stop by their kennels to give them a loving word and a little contact with a human. The staff trying to keep over 300 cats and dogs fed, medicated, advertised, etc. doesn't have the luxury of spending quality time with them. But you could. If you have the time to write to criticize, perhaps you could take time to let them know they are appreciated...maybe even volunteer. Let's give some credit where it's due. And if you've brought their rating down, could you maybe rethink that. They are taking in ALL the animals in Pasadena, a city that only allows for 2 dogs or cats to be adopted. No wonder they can't be placed as fast as they come in. A beautiful young dog was brought in today. Pretty much a drop and run. They couldn't even get his name. THESE are the people who deserve your rancor, and PAS deals with this sad sight daily. Your help and encouragement would be sincerely appreciated. read more

Got a dog here recently and he had been there for 2 months. He had tape worms, was not tested for heart worms that whole time, and they told me I couldn't pick him up until the evening because he had to get neutered (even tho he had no balls..) didn't answer the phone all day after I asked them to call me when his surgery was over so I could come get him. Finally went to pick him up at the end of the day, turns out he was never in surgery because he was already neutered just like I thought initially and they said no he was not. Fast forward a little over a week later and he has been attacking me every day with aggression. Which they said nothing about. But I can't imagine him being there for 2 months and them having no idea he was aggressive. The staff needs to step it up here. Seems like the volunteers are the only ones that care for the animals at all and there's not enough of them. read more

They take good care of there animals. I adopted my first dog from here and she is soooo sweet. I'm happy I found the perfect dog for me. Staff are also very friendly too. read more

Pasadena Animal Shelter - Animal Shelters Near Me - Pasadena, Texas

Depending when you go, it can be very crowded. But, it is worth the wait if you are interested in adopting a new family member. It breaks my heart walking in there, I want to take each and every one. The staff are okay, they are primarily volunteers. I wouldn't say "they don't care" like previous review(s) but they are doing there jobs bringing animals up and what not. When I went to the cat room, the last in there was very informative and nice. I ended up bringing home my new addition to my family and it's been 3 1/2 months next week. I feel like Adopted animals are always the sweetest, It is almost like they know that we have chosen to take them into our home. I give this place 5 starts because they did help me find my new family member and I feel we should all adopt. read more

These guys were very friendly, helpful & informative! Place where dogs were held was clean! The price to adopt is $70 non-Pasadena residents & $80.00 if you do live in Pasadena. It can take at the very longest two weeks to get your pet adopted. On average it only takes a week. For the price you get pet that has been fixed & the first round of shots! They Have Plenty Of Puppies! read more

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Literally said they couldn't help? What are they there for???? In the middle of summer when it was in the hundreds there was a dog that showed up at my house, I had just lost my dog to cancer and was not looking for another dog, but she was homeless, I fed and watered her and then realized she was pregnant, I felt I couldn't leave her alone so I brought her in until she had her puppies, she had 11, at 8 weeks I went out to try and find homes for them, I found 10 homes, but there was still a puppy so I called the Pasadena Animal Shelter thinking ok, did all I could do now maybe they could help, and I was told because i took this abandoned pregnant dog in for more than 30 days they will not help rehome this last puppy. He said had I called the day I found her they would of then took her? But I helped by taking care of the 11 puppies for 8 weeks found 10 homes and them helping with just one is too much for them? Isn't this what a shelters purpose is??? Oh to make matters harder when I did go out to try and find good homes I had a police officer come up to me and say I couldn't do that either, so tell me, can't go out and find homes, shelter will not help, what do people do when all they wanted to do in the first place was be kind, to make matters even worse tried to get an appt for this female dog to get spayed and snap doesn't take appts and emacipation wouldn't have an appt for 6 months, joke thet say have your pet spayed or neutered, they don't care read more

We recently adopted a kitten from this shelter. We have bathed him, taken him to the vet, provided medication. He will be fine. But, when we got him he was a mess-filthy, fleas, upper respiratory infection, ear infection. I understand that the shelter is under funded (as one of the volunteers explained it) and under staffed. But, this kitten had been at the shelter for two weeks and it appears nothing was done for him. He is now being well cared for but I hate to think of the other animals at this shelter receiving little if any care. read more

Made the mistake of fostering through Pasadena Animal Shelter. My dog is awesome but they literally gave me no info about this dog. I had to ask questions to even find out the AGE and history of the dog. Not only that but they also have never communicated with us about adoption events or checked up on the dog for over a year. Needless to say, we've decided to adopt him but can't seem to get anyone on the phone to do that either. My advice is to go somewhere else that actually cares. Doing good will go farther with a different organization. read more

We took our dog in for her yearly rabies and parvo shots. We were greeted right away, as always. When Dr. Gobel came in, we told her we were there for the shots and told her we would set up her yearly routine check up for next month. She asked if we wanted it now and we wanted to. We went ahead and took it. Win-win for all of us. Well, except the dog. She hated the shots. We love Dr. Gobel and will continue bringing our dog here. read more

It was busy when we went in they had loads of dogs and animals but did not get one there alot of aggresive dogs

Many of the people there are volunteers and they can be short staffed sometimes which is understandable. The ladies at the front desk are friendly and the location is cleaned throughout the day. My adoption process is pretty rough and upsetting, just not having my dog sucks because you just want to give them a home so bad. I spotted my special baby the first day she arrived in the shelter, only browsing. Returned the following week and spent some time with her the playroom. She was a very sweet and shy pitbull. Truly a sweetheart, I have no idea why she was abandoned. But I filled out the paperwork the same day, and I was the only one to put one in for her so I was proud to give her the love she deserves. Sadly she wasn't fixed, but her appointment was a week away, my biggest concern is hopefully they would give adopting dogs a bit of priority so they could get to their new home ASAP, but I waited. The morning of, I got a call saying she has the cold and I would have to wait 2 more weeks without her. Giving her time to take medicine and be spayed when she gets better. Just hoping the time goes by fast... her kennel is waiting for her read more

Pasadena Animal Shelter was great during the adoption process. However, DO NOT, NO MATTER WHAT, USE THEM TO HAVE YOUR ANIMAL SPAYED OR NEUTERED. They use Fairmont Pet Hospital and they paralyzed my dog. I adopted a beautiful 5 yr old German shepherd from PAS. They made me bring her back to their location to have her spayed. When I picked her up that night, she couldn't walk. they kept telling me it was because of the anesthesia and she would be fine the next morning. The next morning I rushed her to Gulf Coast Vets because she still couldn't walk and had urinated all over herself overnight and was basically dead weight. Gulf Coast diagnosed her as being permanently damaged due to injury during surgery and that I could pay $5000.00 and they could treat her with physical therapy or I could take her back to Fairmont pet hospital since they did the surgery. I did just that. They had her for a week. I have yet to find out what they did with her because no one would talk to me. They kept telling me they would send me information via email which I never received. I finally just went and picked her up and brought her home to find other avenues of treatment. I contacted both the Pasadena Animal Shelter to inform them and never got a phone call back. I have since tried to get a copy of the vet records from Fairmont Pet Hospital and now I'm being told they have no record of my dog even being there...convenient how her records were deleted when she was in their care for over a week. Long story short after several thousand spent on Physical Therapy and Emergency Vet bills, this past weekend I had to put my beautiful 5 year old German Shepherd to sleep because of the damage she endured during her spay surgery. I tried again to call both places to let them know and neither care or bothered to call me back. Might I add when I picked her up the Fairmont Pet Hospital they were loading that days spays and neuters in the van to take them back to PAS and TWO other dogs were having to be carried to the van because they couldn't walk.......but Fairmont and Pasadena ignored that also. If you adopt from Pasadena.....REFUSE to let anyone at Fairmont Pet Hospital touch your baby. My baby is DEAD because of the idiots at Fairmont Pet Hospital. RIP Mayzi, AKA Ingrid....you were a great dog and didn't deserve to die read more

I have nothing but great things to say about this shelter. I visited on Saturday to see about fostering a dog. Went back today, met with Foster staff and left with a beautiful dog with medical needs. They gave me a bag with several new toys and a new blanket and will help in finding a new furever home once he is better. Thank you to the staff for making this a pleasant experience. read more

My sister adopted a dog recently from Pasadena Animal Shelter. Upon taking the dog to her veterinarian, Drs discovered it had advanced kennel cough for some time that developed into pneumonia. The dog was with two other dogs at her home. Possibly infecting them as well. $500+ vet bill plus medications. This is negligence upon the welfare of animals in the shelter. This is negligence upon the welfare of animals already in the home. This is undue financial burden upon unsuspecting families wanting to adopt. This is pathetic. read more

Hands down the worst experience I've ever had attempting to adopt a pet. I never write reviews but had to after this visit. My sister and I visited to get a new dog. We were treated as if we were not welcome and all but 2 dogs had feces in there kennels. I have personally worked at dog kennels before and know how hard it is to keep up with cleaning but you're there for the animal and they show no signs of wanting the best for the dog. Every person we approached there were rude and had nothing to say it was so weird and foreign being there. I know if they were more welcoming and personable those dogs would stand a chance. It's a shame. We didn't even get any dogs out to look we just left and the only person that was nice or asked if we found anything was the man replacing the Cokes in the coke machine.... read more

We adopted a kitten from this shelter 1 week and 2 days ago and we were told she was 9 weeks old. After 3 days she became ill. When I took her to our vet we were told she was not over 4 weeks old and should never have been adopted out or taken away from her mother. I left with special milk and food. My 90 year old mother has done nothing but love and care for Bitti for the entire time we had her. We feed her with a kitty baby bottle. Today she died. There was nothing we could have done to reverse the damage done by taking her away to soon from her mother. I called and they said sorry, she had been "misaged"and the next time we adopt they would give us a free cat. We have always had rescue animals and I would never ever go back to this shelter. My mother is heartbroken. read more

my husband and I went to look for a pet on valentines day . we decided to adopt a pet . however we were given a very difficult time adopting and ended up being denied for expressing some of our concerns . we have a huge yard have a well taken care of dog and cat . we were hung up on after expressing our concerns about the pet being neutered. my husband told them we want to bring home a happy pet not one groggy from a surgery and one who we don't know r doesn't know us , we prefer to spay the pet at a later time once its used to us . and that's why we were denied with no explanation we just got hung up on ??? I am very concerned as they tell us these dogs are not allowed to get baths because they don't have volunteers they expected me to take home a dog that hasn't been bathed in 3 months , then wants her to go to surgery and not able to get bathed for another 10 days . this is cruelty to these animals also if I am adopting should be my choice when I take the dog to get spayed . we ended up not being able to take a pet home and were offered to take a puppy home and not neuter it ?? doesn't make sense if the older dogs have hardly a chance at getting adopted I am very concerned read more

Very upset with this shelter. I fostered a litter of chihuahua puppies and their mother. All I asked was an update on the one puppy that they found an adoptive family for. (I found homes for the other six puppies) I told them the puppy had not been weaned from the mom and wanted to keep it another couple of weeks but they said the puppy was ready although all of the literature says 6 weeks for chihuahua puppies is too soon to be taken from the mom. I resented because I had no authority. I asked for an update and they could not even provide me with one even though they said they would. I had a really bad feeling about the people the puppy was going home with. I fear this pup died the same week he was sent home with them. They took two dogs an older chihuahua and this pup. Allowing an older dog to be adopted with a new born pup going to the same home just didn't sit right with me. Poor Pepper. I think of him often. Be careful with this shelter. Do adopt a pet but stay diligent with them. You have to be responsible because they are not. read more

I've been going to this shelter for over ten years either to look at the animals and talk to them or to adopt. 9 years ago I adopted my chocolate lab from there. He had a bad case of kennel cough and even though I was aproved and he was mine they wouldn't let me take him home for fear of him infecting my other dogs. They kept him in a seperate room with several other dogs who were sick until they were sure he was well. This past weekened Oct 2015 I went on a friday to look at getting a cat. I filled out the application and came back the next day with my boys to show them the cats I thought might be good for us. The ladies at the front desk were very nice and very helpful both days. Saturday is a busy day for with with around 15 families waiting for the doors to open and yet they still kept their smiles. You can tell they loved their jobs. We ended up getting 2 kittens, one of the ones I wanted my boys to meet that had to be brought in by a foster and well another she brought in with him to get shots. two peas in a pod they are. I'm glad I went on Friday so they had time to contact the foster mom and have her come in on Saturday, and I was able to get a jump on the application proccess so we were able to take them home that day. They care a lot about the animals there and make sure all can be seen because if they have only had one set of shots you can only see that one animal as to not spread illness. We found that out when we wanted to hold one while we waited for the foster mom to show. we choose to wait for the foster kitten to come in and I'm glad we did because those kittens are who we went with. I'd go back any time. read more