I've been coming to this U-Haul location since 1991. Because I had a business in Altadena as well…read moreas I live in Altadena. The great thing about this location is there are never more than two people in line in front of you and most of the time nobody is in line which makes it easy in and out access with your equipment. The staff has always been friendly, no matter who works here and they have plenty of parking for your car. This is the location that I hope many more people do not find out about lol, because then it would make my location that I go to crowded.

I've used this location in the past and I was very pleased, but this time it was much different…read more Here are the issues I had with my last rental. I rented a 12 foot trailer with a ramp. 1. The biggest issue was the tail light. On the way to my destination, I was told that one of my tail lights was out. Sure enough, it was out. At first, I thought it might be the connector on the hitch, so I pulled it out and plugged it back in. No difference! Then I thought about it for a minute - if one light works, then there is power to the trailer. So it's either a wiring problem or a light problem. 2. The trailer looked pretty beat up. I think they should've pulled it from their fleet and either fixed it or removed it from service. 3. The trailer has a ramp. A prior renter must've placed something very heavy on the ramp. The metal was bent and it was difficult loading and unloading. Also, the latch on the ramp was hard to put the pin into, which tells me the ramp is bent. 4. When I rented the trailer, I was told that this location has a late drop off. Nobody mentioned an extra charge to drop it off at night. I was charged $20 to drop it late. I don't understand why they wouldn't tell me when I rented it. The last time I rented from them, there was no late drop off charge. And yes, they still charged me for a full day on top of it. 5. I was planning on backing the trailer up the driveway. To do this, I had to release the trailer brake, which is a mechanical lever that pulls up. I couldn't release the lever and I didn't want to have something break, so I had to unload at the bottom of the driveway and move the items up a long steep driveway. It felt like a lot of extra time and effort that shouldn't have been necessary. Overall, I am very disappointed with the quality of the trailer, the extra time and effort to move things up the driveway, the difficulty with a bent ramp, the waste of an evening, because I couldn't drive with a tail light out and finally the extra expense that was not charged with my last rental and not being told that their policy had changed. Very disappointed with this location.

Thank you for your personalized service and for delivering the canisters…read more I can't wait to fire up the grill again. 5 Stars

If you need a tank exchange, I highly recommend One Stop Propane…read more I don't know about you, but I found it difficult to lug my full propane tank into my car and up my stairs. Plus I hated driving with it full and wasn't that confident about attaching it to my grill. Then I found these guys. For less than my local store was charging for a tank exchange, they came to my house, brought the tank up the stairs and attached it. And their customer service was top notch. These guys are amazing!!

Drove up and had two tanks filled in less than 5 min by a nice old gentleman. Fast efficient and…read morereasonably priced. 2nd time here.

He was very friendly and helpful. I will go back to this place in the future. Reasonable price as…read morewell.

My go to spot - always friendly service - the price is the price. I've never had to wait for very…read morelong (if at all). Make sure you don't park at the gas pump to wait for your propane tanks. The gas station folks don't care much for that. XXX will have you in and out in short order. I usually show up with three or four regular tanks And I'm gone in five minutes.

quick in and out last time I went. great service and very corteous. I'm going back tomorrow!read more

How is this for a review…read more.. I went in looking to get my new tank filled up, I walked out of their with a new friend. Ed was such a pleasure to deal with. 5 start all the way!!

I went here a few years ago to have a bottle refilled with propane. The guy told me that I needed a…read morenew bottle because the rubber gasket had cracks in it. I told him OK but if he can still fill the bottle. He did and I thought if he can fill it why can't I use it. To this day I'm still using the same bottle.

This review is for Gabe and Tim! You guys rock! Pulled up on a massively busy Saturday and was…read moregreeted with warm smiles and prompt service. You know how some people get stressed when things are busy? Not these guys. Calm, cool, collected. Put me at ease as a customer pulling into a busy parking lot. Oh, and did I mention this is literally the best price and value for propane around?!? We drive from HB past multiple propane stations just to come here. Look no further. This place is IT!

Westair recently acquired (April) Western Propane Services on 12600 Western Ave in Garden Grove CA…read more New ownership / management have run this place into the ground in no time flat. I recently purchased 2.6 gallons of propane and was charged a $4.95 Hazardous Materials Charge. When asked the cashier responded, "this company charges a flat rate standard charge for propane refills". I have been a customer of Western Propane Services for many years. They never charged a Hazardous Materials charge for propane refills. To be clear, I didn't dispose of anything. I brought in my 20 gallon tank for a refill. I highly recommend going elsewhere as this makes the price of propane much higher than it should be. I paid $16.69 for 2.6 gallons of propane. Approximately $6.42 per gallon with their BS fee added. They are also closed on the weekends now. Go elsewhere. U-haul at 7422 Garden Grove Blvd is 1 minute away. They do not charge a Hazardous Materials fee and are competitively priced.

I had a tow hitch installed which looks good by the way, but when they installed it, they had to…read morelower my muffler and piping abit and they forgot to put back one of the rubber hangers on the piping. Plus my rear skid plate/splash guard was not put back on. So make sure people when they install those tow hitch, they put back all the parts back to your car. Plus renting trucks was a good experience and I am far away from this U-Haul already to ask for my rear skid plate back. So I will just have to go to my destination I am going too and ask another U-Haul to fix the hanger and to see about getting a discount on the install because of my missing part they did not put back and it will cost me some money to just to replace it. The staff though were so NICE, COURTIOUS and FRIENDLY!

I have been going to this U-Haul for 10+ years now. They always seem to be properly staffed,…read moreadequately supplied with trucks & the service is 8-9 out of 10 every time. The manager is Jim and I've only ever had satisfactory service from him. Also the location in Pasadena is quite convenient. Pro Tip: if you are renting a truck it's best to get a ride because there isn't a lot of street parking available. Another pro tip: If you need moving help there's a great local moving company, City of Angels Moving.

My favorite gas station is located here in the 'City of Arcadia,' CA., on Duarte Rd., across from…read more99 Ranch Market outside of the Santa Anita Mall, Arcadia, CA. Just learned last night their gas pricing is still under $5 now so quite reasonable: they sell scratchers here too. I'll be back soon.

I came in to refill 2 propane tanks. The person is very friendly. Will come back again.read more

A&I Pallets has always supported us on our pallet needs and Gaylord needs. Excellent and quick…read moreservices.

Gave AI a call about the extra pallets I had. Not only did they have great customer service but…read morethey paid me for my pallets. It won't be the last time they see me. Nice employees and great service. Keep it up AI!