He canceled 2 scheduled appointments, last minute and through text. I prefer using local, small…read morebusinesses, lesson learned here!

Josh is knowledgeable in what he does and overall amazing!! He's transparent and goes above and…read morebeyond in all he does. I cannot recommend him enough! Don't waste your time going to other HAVC companies cause J Brack HVAC is on point!

My neighbor's furnace would not start on a winter day. Called Mike Graff who cme on short notice…read moreand fixed the antique boiler. I've usedd him to replace a furnace. He gave me sound advice on high eficiency furnaces and zoned our boiler to provide more heat to the basement. Knowledgeable, efficient, fair prices.

They WILL OVERCHARGE you! Used them back in June, Wendy was super nice said it would be $85 for…read moreservice call and includes the 1st 30 minutes of labor. They showed up diagnosed the problem, removed fan motor in less than 15 minutes. Said the had to go to Cabot to get part for me and another person, I called them within 5 minutes, told them not to pick up my part cause I could get it way cheaper buying it direct from R&E supply. They said no problem, they will come install later this afternoon, came back and took 26 minutes to install the motor I had at house, they were there a total of 41 minutes, charged me $85 plus $120 labor (for 11 minutes over), I disputed with tech he said I had to call Wendy at office and she would work with me. I called Wendy and she said she would have to talk to tech, never heard back from them, 16 days later I mailed check for 41 minutes of labor based on the 30 min at $85 rate, they respond back (8/19/2019) over a month later stating their rate is $85 for first 30 and $60 for each hour over the 30. Not sure where they learned math for 11 minutes over at $60 per hour would be $11, not $120, they are charging me for 2 hours of labor for 11 minutes. I bought the parts and they installed them at my house, she stated I didn't take into account the labor they did at the shop installing and wiring the motor, ummmm, I had the motor at my house so how did they install it at the shop. so I called Mike Graff the owner and he said I didn't take into account the drive time it took to go buy the part, ummmm I bought the parts myself, I called them 5 minutes after they left my house and told them I would buy the part cause they were quoting me $250 for a $60 part. Then they stutter around and say I didn't take into account the time it took them to drive to and from their shop (I live 1/2 mile a way from their shop). Crooks! Do not use them unless you have more money than you know what to do with and just want to give it away. By the way, I used a stop watch the entire time they were there, because I wanted to make sure I was only charged for the actual time the were working and they still trying to over charge me.

We had a minor repair but we were able to get on their schedule quickly and it wasn't too…read moreexpensive. Just wish they didn't charge for travel time from Heber Springs @ a hourly rate of $115. I called 2 other businesses & got no callback.

Our Property Management team calls Graham Plumbing often for various plumbing issues at our many…read morelocations. They are quick to respond and very helpful. Julio Ramos recently completed a job for us and was wonderful to work with.

If you are look for a company that is honest, fair and will do the job right, this is the one…read more They are very experienced and very knowledgeable, not only about the equipment but about the industry as well. I highly recommend you give them a try.

Great company, came out same day and got my heat fixed and cost less than a competiter.read more

The estimate over the phone to replace my electric water heater that was under warranty was close…read moreto $1000.00. This really made me feel like I was being taken advantage of due to being a retired disabled veteran, just to connect 3 hoses and plug it in?

I call the Friday before Memorial Day for a troublesome bathroom clog. I tried three or four…read moredifferent ways to unclog it, no good result. Lindsey was able to get me scheduled although they were busy that Friday. A pair of plumbers came. I told them what I had already done, and they didn't waste any time redoing what I had done. They went to jetting and destroyed what was causing the problem in the lines. A great group of guys. I'm a repeat customer. Cost was reasonable to me. It took a couple of hours only because there was multiple clogs. I appreciate them coming to help before the long weekend.

They were awesome and fixed my air so good now it's blowing snowballs when before I couldn't even…read moreget it to get below 80

Sturch is a great HVAC company to work with! They had a difficult time getting our warranty company…read moreto honor our warranty and give us the right size. They were honest with me about what was happening. It took over a month due to AC manufacturer, but we ended up with a new AC system that was the right size! Brayden from Sturch did a fantastic job both in diagnosing the broken one and installing the new one. We are 100% satisfied with Sturch and the service they provide. Highly recommend!!!

Bobby was very professional. He did not rush through the inspection. I didn't know that they sold…read moreair filters by the case. My size is hard to find. Ended up saving me time and money. Bobby went through everything with me.

If you want someone to treat you like there your family this is one of the few companies that does…read morethat. I use the to do matainance on my system for my house every year. They are ALLWAYS polite and very clean. They look at my system from one end to the other checking everything. With them doing that I have no worries know my family is always warm in the winter and cool in the summer.

First off, they took a call on the 4th of July weekend and gave advice over the phone about whether…read morea condition was an emergency. Then, they showed up immediately on the following Monday in the heat, dug up an old busted pipe and PRV valve, and fixed the situation in a day. Furthermore, Hunter took the time to show me where things were up near my water main, including an auxillary water hose, PRV valve, and the boys left the hole they dug in a restored clean fashion so grass could regrow appropriately. There aren't many businesses in this area that want to show up and work. These folks came recommended by very trusted HVAC company in the area. Prompt, professional, and conclusive. I'd 100% use again. They spent a good few hours at my place, put a new PRV valve in. Without disclosing what I paid, I feel the invoice was extremely fair considering the work performed. We used their services another time for a water hose spout (in-ground) replacement and services/fees were similar. Props! Thank you H&H!

Wow nearly $400 for barely one hour to unclog a drain that is STILL clogged. Not an emergency,…read morewasn't a weekend, even made an appointment. Didn't even send a real plumber but some kid. Should get kid prices not 200/hour plus service fee! TOTAL RIPOFF! Ask their hourly rate and service fee before they come out. Ask if the wife has horses, you WILL get gouged if so, just like H&H FARM! THAT'S what you're paying for, THEIR hobbies! Ridiculous. Tired of greedy folks. Will never call again! I had heard rumors that they have to come back to redo a jobs that they have already done and they charge you AGAIN. Stay far away unless you want to pay for his pool etc.