This is the best car dealership I've ever had the pleasure of doing business with. The staff is friendly and very helpful. I was looking to buy a used car that was in good shape and affordable. They exceeded my expectations. The car I bought is in excellent shape, runs great, and was within my budget. I would recommend Paso Robles KIA to anyone looking to buy a new or used car. read more

shoddy repair work. Had to take the car to a different Kia dealership to fix their work. When I was shari the complaint with the Service Manager, Travis, he hung up on me! read more

I went to purchase a Sorrento with cash in hand. It was raining and it was early afternoon on Christmas Eve. I asked to test drive the vehicle I wanted and was told they were too busy and couldn't go with me. I asked if I could test drive it alone and was told I could with insurance info and a drivers license. I said fine and was then told I would have to hurry because they were closing. I then asked if I could just start it to hear the engine, I was rudely told the key was already in it and the GM turned and walked away. I decided right then and there this dealership would never get my money. I was rudely treated. read more

We purchased a Kia due to the warranty and service that the company seemed to take pride in. The problem is that Kia finds anyway to make your issue non warranty related. Due to an issue with the catalytic converter, I was given an escalation team case number and told that I would be contacted, yet I heard nothing for over a month. After five weeks and 3 emails, I finally called. I was on hold for 45 minutes and then connected to Lisa. She proceeded to speak over me in a very rude way. I had the ask her to let me speak on two occasions. The local dealership told me one thing, three different customer representatives from their customer care center told me three different things. This is not what I expected from Kia. In an email I told them that sales and service are related and if they don't stand by their products, then customers will look elsewhere. I will, and I recommend that you also, look elsewhere when buying your next car. read more

Buying a vehicle through 777 Auto Sales completely changed our view on car buying. Charlie + George were hands down the best. They answered all of our questions (and we had a lot!) They were very friendly and welcoming. They made the entire process quick and stress free. They even saved us over a $100 on auto insurance! When we buy another car in the future, this will be the place to go. We will recommend 777Auto Sales to all of our friends and family! read more

Paso Robles Kia - Car Dealers Near Me - Paso Robles, California

My new 2020 Kia Soul would not start yesterday. I was not at home when this happened. I was not really sure who to call. I called the service department at the Kia dealer. They immediately got me to the right people to get my car going again so I could get home. I used the car that night and again the following morning. Once again after having my call washed it would not start again. Luckily one of the managers at the car wash gave me a jump start. I drove to the Kia dealership here in Paso Robles. After explaining my problem they took me right in. Such great service! And did I mention my Rockin salesman Darryl Jackson was here helping me with this situation also. All the stress was gone and problem solved! Highly recommend this dealership! read more

This review is focused on the Service Department. This place used to be great, but in recent years it has sadly declined in quality and customer service to the point where I will not be returning. Most recently, my 2012 Kia Soul experienced an engine issue which I took in to this dealership since I suspected it was a warranty issue and this is the lot the vehicle was originally purchased. I knew this because the vehicle experienced the same issue in 2020 which resulted in the car being grounded on the dealership lot for 100+ days while KIA came up with a fix (issue is a manufacturer problem, not caused by the shop). So when this issue happened again in 2021, I informed the shop as I am anticipating another long-term repair job and I needed them to provide me a rental in the meantime (as they did in 2020 for the same issue) so I can continue working, as my job requires a personal vehicle. I am informed they need to run a diagnostic to confirm all of this and they can approve the rental after but not before, to which I agree and I take no issue with. The issue arose when they gave me an estimate of 3-4 days to perform this diagnostic and this turned into 2+ weeks. I was calling every day to check the status of the vehicle and every time I was told "it should be ready tomorrow". I lost count of how many times I had that conversation. I explain my issue to the service manager every time we are on the phone, begging them to either perform the diagnostic work or approve the rental and I would be happy to give them as much time as they needed (the reason they gave for the multiple delays was the shop was simply "too backed up") but they refused to work with me at all, simply deferring to "it should be ready by tomorrow and there's nothing else we can do". I was advised to contact corporate which I did but to no real results. Things only progressed when I contacted the general manager and the sales manager of this dealership which finally kicked things into gear. Suddenly, they were able to approve my rental vehicle without first performing the diagnostic work, and not only that, I was informed verbally on-site that the staff member who handles warranty issues had overheard my exchange at the counter and approved a full engine replacement on the spot. So they had the power to fix this issue the whole time but instead of doing that they shifted the burden entirely to me, for a WARRANTY ISSUE for multiple weeks . And a very obvious one at that, I encourage anyone who is interested to research the "knock sensor" on 2012-2016 KIA Souls and all of the related engine issues. After the repair has finally begun I received a call asking if I would like to replace the belts and hoses while the engine is out, saving me the cost of  hours of labor as opposed to doing it later when the engine was already in the car. I said I was interested but requested a day or two to look into it on my own and to call me back before they begin the engine work, to which they agree. I hear nothing back for a couple of weeks, so I call back to check the status and inform them I would like to install new belts and hoses, only to learn they are about to begin the engine replacement that day and it is now simply too late to perform that work. I will now have to do that at a later time at a significantly higher cost to myself, despite them saying they would confirm with me before reaching this point. I said this to the employee over the phone, who responded with "we don't usually give more than 1 call when asking for those repairs" despite their assurance they would in fact give me a 2nd call. I picked up the vehicle the next day and it will not be returning to that lot again, nor will I be purchasing a KIA again. This review has turned into a small novel so I'll wrap it up with this: these guys are all very nice people and they didn't set out to rip me off or work in any malicious capacity. But that is no excuse for the utter and continuous failure of customer service they provided during this recent outing. This was more than inconvenient for me, it legitimately almost cost me my job. They might have sympathized with me but regardless refused to rectify the situation until I escalated it with their superiors, something I am deeply uncomfortable with doing. No amount of kind words make up for this carelessness and I urge everyone to avoid this repair shop, they cannot be trusted to reliably complete their work. read more

The BEST dealership I've ever been to. Their service department is excellent! Matt was super helpful I went in with a transmission problem and was fixed and out in less than 2 hours the very best service I've ever had!!! Thank you read more

This is the best Kia dealership I've ever been too. The people do care about our experience in sales and in service. The owners and their staff have gone out of their way to service all my concerns. They've gone above and beyond to be understanding to my needs. I'm happy and will continue to use them regardless of others negative reviews. read more

I was in contact with Joseph from Paso Kia since early November. When I went in person, Joseph and the staff were great! They were so easy to talk with. There was no pressure about purchasing a car. When I went in the 2nd time, it was the same vibe. This time I purchased a car. Although there were some hiccups during the process, we were able to laugh through it. Once again, Joseph & the staff were great to work with. I would recommend Paso Kia. read more

Just purchased a Kia Cadenza. I had a great experience working with James and the team at the dealership. My trade in received top dollar. When I arrived at the dealership my new beautiful car was ready to go, took less than 2 hours for all the paperwork, the business manager was awesome. The next time I need a new car, I will certainly call Paso Robles Kia, good dealership with excellent staff and no surprises when I finalized the sale. read more

Purchased an EV6 about 9 weeks ago. They did not provide a cargo cover for the cargo area. Sent 2 emails and 2 phone calls. They have not returned a call or an email. Actually spoke to someone on the third call about 3 weeks ago. "They will look into in and get back to me, blah, blah, blah. Of course I have not heard from them. The car is good, the dealership sucks. read more

When I was young and dumb I purchased vehicles through large dealerships. I was treated like I was young and dumb. This time around I was prepared and approached the task of purchasing a new car hesitantly. On two visits George and Charlie showed me what I interested in and allowed me the time to research and heavily consider the decision. I couldn't have been more relieved when they helped me to chose the right car and get the best financing. There was no pressure, only information presented and options discussed. Justin even stepped in to answer my questions and gave me more for my trade than the franchise dealerships had quoted. From start to finish the shopping, buying and now driving has been a pleasure...not the way I would describe any previous experience with cars! I would recommend Triple 7 to my family and friends and I will be back when in the market again. read more

I purchased a 2018 Kia Optima hybrid Ex from Paso robles ford I first purchased a car from 777 who now own Paso Kia and let me tell you they have excellent customer service they never pressure you into a sale. You can tell they truly care about there customers they were able to make every step of the process quick and painless. Charlie, Shawn and Justin all helps us in our purchase and did an extremely good job! We will definitely be back for all our future car needs! read more

Paso Robles Kia - Car Dealers Near Me - Paso Robles, California

Went in for a warranty repair. That was fine. But no one there is masking and we are in the middle of a spike in cases. All the customers in the service department waiting area were masked, all over 60, one on oxygen. When I said something to the employee, he said I could go somewhere else if I wasn't comfortable and that "they are always changing the requirements". The mask mandate has been in place since 2020 with ONE short period where it wasn't and he can't keep up? I have reported the business to the health department and am calling the regional management. Nice way to care for your community, your customers and the health care professionals who are doing their best in a freaking pandemic. read more

I am giving this service center 3 stars, mostly due to the courteous treatment I received from service technician staffer, Gino. I had a just out -of-warranty ( time, not mileage ) issue, which resulted in a 900 dollar service bill, and a claim for some level of relief from Kia warranty. The general service manager was not at all helpful in following up with needed info or communicating with me re: his discussion with the district manager. I was promised a call back on Thursday, when I was scheduled to pick up my car( which had been in the shop since the previous Friday, due to a curious shop policy that charges a second " inspection / paperwork fee, if you take your car home, before the part arrives before service is complete) No call came, even though I had been advised by Kia warranty that my paying for the repair might result in their inability to help--- a fact that I had clearly communicated with the general service manager. His response was that because I had not chosen to drive 40 minutes down the road ( each way)for routine service( oil, filters, etc) at the Paso Robles dealership, he did not believe his district manager would be willing to help me. My response that these regular small services have Nothing to do with a clearly defective A C switch only seemed to irritate him. So, I am out a bit over 900 bucks on a part that was clearly defective, and despite Kia warranty's willingness to look into this matter ( especially, in view of limited pandemic driving), a general service manager dropped the ball. If this fellow's attitude is the " bottom line" for addressing customer service issues, I'd say choose another shop. read more

I cannot recommend this place enough! Just bought my second car from them today. Have had my Tahoe for two years now with only one repair needed in that time. Just bought a commuter today and It was even less painless than the first time. They had me approved over the phone, and when we got there, they even hung out with my three boys (under 5 years old) while we signed papers and test drove it. Charlie and George both made us feel like family and got us out of there as quick as we could (my kids don't much care for signing paperwork). I will definitely go back for another car when I need one and if anyone else is looking PLEASE STOP HERE. It's worth a look, and it could end up saving you BIG, on both time and money. read more

The day after Thanksgiving my check engine light came on . I live in San Diego and had to go home the next day so I went to the dealership. The service center was closed but there was an tech in the bays .I told him I had to go back and didn't no if it would be safe to drive home . He was not on the clock but he did get the computer scanner and checked it for me . I was able to drive home. This dealership will take care of you . read more

After spending $600 at my personal mechanic, I was told there is something wrong with the bearings in my engine. I left there and went right to Paso Robles Kia. I was met by Travis, who was very professional and polite. He explained to me that Kia had recalls on the engines because of their bearings the cars affected were from 2011 to 2017. He told me not to worry that everything will be taken care of including a rental car. I received a text a couple days later from Gino stating..."Update: Joan, your car is in good hands. I'll let you know when your car is ready! Gino" I replied Thank you. Gino sends me another text stating ..."Update: Remember Joan, you can always reply to this message if you have any questions or concerns. I'm here for you! Gino" I responded by asking if he knew when the engine would be arriving,? I got NO response. I replied to all 3 of the 4 texted Gino sent me. NEVER got a response from him!! A week goes by and I call and talked to a women ( can't remember her name) she was super helpful and explained in details the process of the engine getting to them A week after that call I walk into Kia while running errands. I came in and stood in line (6ft from each other) when another lady came in I stepped forward in line, so she could get behind me. When it was my turn, Gino rudely asked if I had cut in line, when both me and the lady said "No" he actually looks at me and says "are you sure you didn't cut in line?" Both me and the lady felt super awkward After the interrogation about who was 1st in line, I ask Gino if he could tell me what the status of my car was.. I mentioned that I replied to his text messages asking for updates and he never replied. He tells me "oh, I don't ever reply to messages I have too much work to do than to worry about replying to messages " I ask him than why did I get several messages from you? He replies " Kia set that stupid thing up, and they send those messages " I thought to myself this guy doesn't know his job!! Gino proceeds to tell me he can't find my car and doesn't know anything about it. If it wasn't for another employee overhearing the conversation who spoke up and said "oh yeah, we just got the engine in today" I then ask Gino, who was standing in front of me, when I could expect the car to be completed? He tells me 3 to 4 bussiness days (this was a Wednesday morning at 9:30am) He told me sometime next week. I mentioned to him I do Uber as my main income, and the weekend is always busy because of wine tours, so, please give me a heads up if the car was to be done by Friday. I live 45 minutes away and will need to return the rental car. NOW, I Get a call at 4:55pm on Friday 6/18 from Gino telling me my car is ready. REALLY!!!?????? you couldn't call me sooner to give me a heads up so I could make it to town!!!??? As usual Gino gives me his excuse of how busy he was, and he just couldn't get around to contacting me earlier. Now it's Friday and I can't come and get my car until Monday!! UGH!! I am a very mad customer and yelled at Gino with A cuss word. He then hangs up on me, and when I call back the service department doesn't answer. It's now after 5pm on Friday and I can't get my car!! I have lost a lot of money in regards to Kia having a recall on their engines!! And to top it off I had to deal with a Sarcastic employee who feels his job is too much!! Geez buddy, be happy you have a job!! Needless to say when I pick up my car on Monday, I will never be backI appreciate Corporate Kia for standing by their vehicles and putting a new engine into my car,, and giving me a rental car for two weeks at Kia's expense. BUT you lost me as a customer Iin regards to your service department. I feel your particular store needs to learn how customer service works, and nobody wants to hear a employee complain about their job, when all you do is ask a qubecause of Gino's attitude!! read more

If I could give them negative stars I would. This place is a joke. They tried to tell me that tons of things were wrong with my trade in vehicle, and offered me a very very low value. I got a second and third appraisal on my trade in vehicle and turns out KIA lied on issues that said it had. Also, the vehicle I was going to purchase was promised to be held for me until my appt and I was told at 8pm the night before my appt they sold it. That's just bad business!!! There was no sense of urgency given to me by the salesman, and no indication it would be sold to someone else before my appointment to finish the paperwork for the sale. I was under the impression vehicle was being saved for me. I'm glad it didnt work out though because I found out from 2 mechanics that my trade in vehicle did NOT have the problems that Kia was claiming it had. They would have seriously ripped me off on the value of my trade in. Go anywhere else but this place!!! read more

Not sure if it's all vehicles, but I had personally bought a pickup through them a year ago (I understand it is a used dealership), and it's up for smog this year. When I had taken it in to get smogged the shop had told me it wouldn't pass because it doesn't have the right identification (stickers) for CA smog. So now I have to take it to a shop and get a few things swapped out so I can get it to pass. They had claimed to have a smog certificate when I purchased the truck, so not sure how it passed through them in the first place. I also had bought another truck through them, but I fought it quicker. It had a few issues with some missing parts; that if missing obviously would stop it from passing a smog. I had a different local shop check it out and they had told me that there was no way it would have passed a smog test. Again, this location had sold it as a smogged vehicle. I like the people that work there. They are friendly and nice for the most part, but at the end of the day they are used car salesmen. Be aware of what you purchase. read more

Yes folks, as good as a car buying experience can get. Low pressure, favorable pricing in decent preowned vehicles, competitive pricing on new... easy process that's explained fully, great friendly staff, the whole shabang. Very happy with our (my wife and I) experience and at Paso Robles Kia. read more

Honest family owned company that goes above and beyond for their customers! Chuck thank you for finding the perfect car for my family. Chuck has sold multiple vehicles to my family and friends and because of his honest, fast, reliable, courteous, and friendly attitude we won't go any where else. He makes every one of his customers feel like family! Thank you Triple 7 and thank you Chuck!! read more

We recently purchased a MINI Countryman from here and were very pleased with the service and professionalism. Typically buying a car can be uncomfortable and we never felt that here. I spent several weeks searching for a car and found this one. Charlie sold us a good car at a fair price and we are incredibly happy with it. read more

very nice and chill people even helped me get good insurance!! got a great car if it's missing anything they offer to help. I absolutely love my car payments are not bad at all newer model!! great atmosphere awesome people defiantly recommend!! read more

Christopher M. and Shawn (Manager)were AWESOME. I recently purchased a 2018 Kia Optima from them and I have to be honest...it was nothing less than a fun and pleasant experience. No slimy car dealership nonsense, no in your face pressure...just a laid back and enjoyable experience. I purchased my last car from KIA Paso Robles, as well as my recent car. I really appreciate their Customer service and will definitely recommend more people to them. Great job guys...keep up the good work. read more

Charlie at 777 auto was a good childhood friend, and is still one now. I was going school full time and was an athlete for the college when my truck sprung a leak. I called 777 and they worked with me to get a safe and reliable vehicle so i could finish my term/ season. Charlie also helped my dad pick out his truck that he absolutely loves. Thanks so much a Charlie, and everyone at 777 auto Atascadero :) read more

About two weeks ago I totaled my car and I had no idea what I was going to do. Stressing and traumatized to be completely honest. I was in the market for a new car and I came across Triple 7 Auto Sales online and thought I would come check them out. First impressions, were they were completely laid back. No one wanted to pressure you or make you feel unwanted. The person that worked with me, his name was Charlie. He was very kind and accommodating. When it came to getting the car I liked, he worked great with me. I walked out of there with an almost brand new car and I couldn't have done it without them! I'm very grateful. If you are in the market for a new/used car, this is your place!! read more

Paso Robles Kia - My New Baby - Car Dealers Near Me - Paso Robles, California

Amazing service! Christopher was a pleasure to work with. He was quick to respond to emails and questions and had an awesome personality! All around great service. read more

We went in search of a car with specific details in mind. Not only did we find a car, we had the best service we have ever received! Charlie, thank you and the guys so much for all of your hard work and dedication on our purchase. We look forward to doing business with you again soon! read more

This is the perfect place to go if your looking for a new vehicle!! They have amazing and friendly staff. Always trying to make it easy and affordable for you. They are willing to work with you budget. I highly recommend comming here first before anywhere else. It will save you so much time on finding your dream car!!! read more

Was merely driving by and their inventory caught my eye. Justin came out and I told him my interesting situation. He had some pretty good ideas that I didn't think of and the rest was history. They had the perfect car for me and they were able to structure a great deal. When the finance guy, Chris called me the next day to say he had approval, the deal got even better. I have purchased a lot of cars in my time, and this was such a great experience. They did everything they said they would, and when they said they would do it. I got phone calls back and they were super professional and friendly the entire time. Its not surprising to me that they sell some cars! This will be my first stop next time I want a used car. I give Justin and Chris at 777 5 stars, 2 thumbs up, and bag of chips!! read more

Christopher in the service department is the best! Dropped off our very old 2004 Kia for an alternator replacement. This car is just an extra commute car that, quite frankly, I don't want to spend a lot of money on, but just keep it running for now. Christopher helped us find the most economical way to fix it possible, and he was as friendly and helpful as could be. I will definitely continue to bring my other vehicles here, including for oil changes. EXCELLENT customer service! read more

Great guys! Great deals! I bought a truck from them last year and just recently had a problem with the heater. I called Justin and he had it in next day and even gave me a car to borrow. Within a couple hours of dropping my truck off he had already sent me a text saying that my truck was done. Fast and Prompt. By far the best service call i have ever dealt with at any car dealership. I highly recommend 777 Auto Sales! read more

Just bought a truck from Triple 7 and would definitely recommend them to anyone. Charlie and Chris made the buying process as pain free as possible and definitely went the extra mile to get us into the truck we wanted. read more

We recently bought a truck from Charlie at 777 Auto. They were friendly, informative and very helpful throughout the process. The best part of our experience was we actually had two window issues within the first two weeks of purchasing the truck and they did not even hesitate to make it right! They fixed the issues and were so genuine with their apology! I highly recommend working with them! read more

We were having issues with our Hybrid Kia not starting due to the battery being damaged and a high voltage fuse for the Hybrid engine needing to be replaced. We had it towed to Kia in Paso Robles and EB in the service department and his team were AMAZING! They diagnosed my car very quickly and were able to replace the parts I needed and get my car back up and running in no time. EB kept me informed every step of the way on exactly what was wrong and what needed to be done and checked with me before any work was complete. Once I authorized the work he worked with me and my warranty and made sure I understood everything that was or was not covered. He also worked around my very busy work schedule to make sure I could pick up my car after service hours when it was convenient for me. He was very courteous and professional and treated me like family instead of just another customer. I never felt rushed or pressured to make a decision and I felt like the team here really cared about the client's needs and wants instead of just trying to make money on parts or service. I really appreciate the level of service I received here and will definitely be going back for any future service on my Kia or when it comes time to purchase a new vehicle, all because of the level or service I received from EB and his awesome team. read more

Bad customer service. Joe Jackson was very rude and lost a cash sale for the company.

These guys are amazing. I was in need of a replacement vehicle and in the beginnings of the shopping around phase. My budget was very limited and they worked with me to get me into a safe vehicle that will last for many years to come. I can now breathe easier knowing that I can get to work and the children in my life will be safe and not on the side of the road waiting for a tow truck with me. Thank you!! read more

Customer service is horrible at this KIA dealership. I called about a broken spring on the back lift of my SUV. I asked the girl what it would cost to replace the spring, she told me I would have to pay 75.00 for the diagnostic. I asked her to have someone call me back for an approximate cost for the part and labor. Never heard back. I called American West in Atascadero and was told they would have the part the next morning and it would be a 10 minute fix. Done. No diagnostic needed. This isn't the first time they have tried to gouge me for services. My daughter bought a used car from them and three years later sold it at another dealership for a trade in. They wouldn't give her the price they had originally quoted because the car was sold to her and had been in an accident. I thought I would give them one more chance as I see through their commercials they are different owners. Be where of this dealership. read more