Great service!!! 5 stars plus! I got my passport in under a week. Thank you so much Marvin, great…read morejob!

Truly a Lifesaver! Marvin made our lives so much easier…read moreafter we had our passports stolen right before a trip to Europe. It could not have been easier. Thank you, Marvin!

Great service make an appointment. We were in and out . The lady was very helpful and processed our…read morestuff quickly

Awful experience. I made an appointment, I waited on line, I saw someone and I showed the…read moreApplication that a 3rd party filled it out. And I felt so ashamed and embarrassed because I was a chump for filling out the form through a 3rd party. The agent escalated the situation and then refused to take me. It's good because I called the 3rd party and they said that the agent gave misinformation. Now I'm waiting for over 1 hour because this agent refused to see me. Lots of crying babies in the seats. I had to wait until the director came in. She was very professional, courteous, and efficient. She knew how to diffuse the situation. I overheard the original clerk mention that she missed the lunch and the potluck. Maybe she was just hangry.

Easy and amazing service. Eli was very relaxed, yet professional and efficient in getting…read moreeverything set up and helping me sort out my passport ahead of my upcoming travel. I was in and out in about 25 minutes (including me having to run down to the bank). Highly recommend to anyone looking to renew their passport in a pinch!

I called them last minute because I needed an emergency renewal, Mr. Eli took care of me and even…read moregot me in earlier then my scheduled time. Mr. Eli was beyond professional and very efficient, I received my passport before they said it would arrive, I couldn't be more pleased.

What an amazing experience renewing my passport at City Hall in the Mall in Coral Springs! Everyone…read morethat works there is pleasant, knowledgable and patient. Their "Join the Waitlist" program is brilliant. At 10am sharp you can click through a few simple steps and it lets you know you've been added and an approximate appointment time, including wait time. I joined promptly at 10am and was "scheduled" for 10:05. That did change to 10:23. I received my text that I was up and which window to go to. They also can take your passport photo there for a small fee, $15, and I was in and out in about 10 minutes. Great appreciation to Debra who helped me on the phone the day before I visited. She answered all my questions and made sure I brought everything needed including old passport and photo id. The passport fee must be paid by check or money order while photo and processing fees can be paid with VISA or Master Card. Many thanks to the wonderful people who work here. Highly recommend this location.

Never have had a bad experience here. Do yourself a favor, make an appointment and come prepared w…read morethe documents requested and I doubt you will have a bad experience. I made an appointment a month in advance for a child's passport. I arrived today, and there was someone at the front to check off my name and make sure the forms were filled out appropriately. Once i spoke to him, he instructed that I'd get a text when they were ready. Sure enough, i got a text within my appointment time frame. We were in and out within 30 min total. There really shouldn't be any negative reviews if you take the time to follow instructions ahead of time. Everyone is really friendly inside as well. They are well organized and efficient.

I cannot speak highly enough of this company. They are extremely fast, efficient, fair and…read moreattentive. I travel extensively and I always have extremely last minute and time sensitive situations and they always deliver on time. Tim Shea is beyond amazing, he answers quick and always finds the best solution to any problem! I highly reccomend using them for any visa or passport needs!

From the owner: Worldwide Visa & Passport Services, Inc. is a nationally recognized company with home offices in…read moreHouston and Miami, and affiliate offices in Washington D.C., New York, Chicago, San Francisco, and Los Angeles. Whether you are a business or leisure traveler, we offer the perfect travel options. With over 20 years of experience our friendly and knowledgeable staff is equipped with the state of the art tools that will make your passport and visa processing very easy and effective. We specialize in urgent and emergency passports and visas. Contact us at (713) 961-3131 in Houston or (305) 774-0070 in Miami to know more about our expediting services.

Just received our rush passports. We applied Monday and received the passports back on Thursday…read more Great service! Nestor was terrific to work with. He was very patient with us and filled out the forms online for us. Process was very smooth and Nestor couldn't have been more helpful. He is very knowledgeable. He explained that there were no guarantees as to when the passports would be delivered, but he said we would have them in our hands by Thursday or Friday. (Needed expedited, as our cruise is next week and passports must expire 6 months after travel date,) Bottom line: Highly recommend without hesitation!

Great service. Family place. Provided what I paid for and received it on time. Very busy place…read more If in doubt, or in a rush, pay over night. This is a 2 part visit. First you start with them. Then they send you to city hall. Then back to them again. Takes about 3 hours total. Take your pics at city hall. City gall is 2 mins away.

I needed my US Passport renewed and Miami Passport Agency is the closest to me to get same day…read morerenewal. I highly recommend filling out the paperwork online and making an appointment to make your experience much smoother. Once my first thing in the morning appointment time came a group of us were let in the appointment side. They also take walk ins, through a different side of the building. However if you have an appointment you go to the front of the line for security screening and get to the processing windows first. Security screening (think airport screening) was quick and I was off to the processing window. They reviewed my paperwork and I was told it usually takes about 2 hours to be processed. The procedure for picking up my renewed passport was explained and they also told me a text message would be sent when it was ready. After exploring Miami a little bit I was texted and I got my new passport. Very efficient process and the employees were great.

Fast not that long to wait for the passport if you have an early appointment. We had a 7:45…read moreappointment got there at 7:54 and was still let in for an expedited passport.

We used Brian and his services for a China Visa - fun part was it was during holidays and before a…read morefamily planned vaca and In another country that I needed it back before - Brian was efficient, honest and resourceful. I definitely recommend .

Worked with brian was amazing help got my passport done quick no other passport agency had…read moreappointments brian even takes in walk in process took 30min at most and 10 days to get my passport amazing guy highly recommend

I am a real customer and my experience was beyond horrible and it almost made us miss our trip had…read moreI not gotten an appointment in DC at the passport agency as Passportsandvisas.com not only lost my boyfriend's passport at the last minute, but our customer service agent stopped communicating with us (he never really communicated with us that much in the first place. To put the story into context, I was handling getting my boyfriend's passport renewed for him as he just didn't have time to do it himself. On Match 11, 2024 I overnighted the passport renewal info for my boyfriend to his assigned customer service agent Mike Sosa who is located in Florida. He did communicate with me to confirm that all of the documents were correctly filled out and that the documents had been received. That was the last time I heard from Mike Sosa until I emailed him April 17, 2024 to ask about the status of the passport. Mike emailed me back on April 18th to inform me that the passport would arrive April 24, 2024. The passport never arrived. I emailed Mike Sosa multiple times on April 24, 2024. I also called passportsandvisas.com five times on April 24, 2024 and spoke to five different women all of whom hung up on me while I was telling them that the passport never arrived and could they please update me on where it was. It was like the call dropped every time. I got no where. Mike called me for the first time ever on April 25, 2024 and told me that the passport had been lost somewhere between their office in Colorado and the passport agency. The entire reason I decided to go with this company was that they were supposed to be able to monitor the process of the passport in it's journey of getting renewed, it was supposed to be white glove service. Then tell me how/why Mike Sosa told me on April 18th that the passport was getting processed and it would be overnighted to my boyfriend on Tuesday, April 23, 2024 and would arrive Wednesday, April 24, 2024? Shouldn't he have been able to see that the passport never made it to the State Department?? Had I not emailed him the day it was supposed to arrive and just waited, would he have ever contacted me? Who knows. While on the phone with Mike he told me that he would email me the instructions for the new situation we found ourselves in, that of a now lost passport. Please realize at this point, I only had a week left before our trip. I asked Mike Sosa would passportsandvisas.com pay for the state department fee since they lost the passport. He told me he would check with his manager and never called me back. I called and left multiple voicemails for Mike Sosa and I also emailed him and he never responded. I'm still emailing him asking for a refund for the $237 my boyfriend paid for the expediting service that never occurred. So what did we do? We got on the State Department's website and got an appointment at the passport agency in Washington, DC and got his passport in one day. I've never heard back from Mike Sosa after six emails asking for a refund for a service that was never provided. I tell you all of this as my experience matches up exactly with what everyone on Facebook said happened to them. They would call into the company and not only did it take an act of congress to get someone to answer the phone, but they constantly got hung up on. I received no help at all when I called the company. Mike Sosa to this day will not return my phone calls or emails. I truly believe that this company is a sham. If you want nothing more than a run around, headache, to lose your money and possibly miss your trip then go ahead and give passportsandvisas.com a try. I wouldn't waste my time and I would drive to your nearest passport agency and try to get a same day passport appointment. Please go to Facebook and see the review. I left along with the pictures of the emails I sent to my customer service agent, Mike Sosa, who never returned my phone call nor did he ever respond to any of my emails.

DO NOT USE THIS SERVICE!!! I REPEAT 'DO NOT USE THIS SERVICE". Philip whatever his last name is…read moreshould be investigated along with this company by the federal government. The worst service, took my money on 3/6 for a 21 day expediting service. I had to drive two hundred miles on April 15th to get my passport from the US Passport Agency the day before my international travel. Numerous calls and emails and absolutely no responses. I wish I would have read the reviews before I gave them my credit card. I honestly feel like starting a class action lawsuit against the owners of this scam business.

Sue helped me plan our family's first cruise. I've never used a travel planner before and I can't…read morebelieve how easy she made it. Thank you Sue!

Susan is the best! All of our travel requirements were met with a high level of professionalism…read moreand Susan's years in the travel industry made a huge difference in our overall experience. She basically held our hand through the entire process from start to finish. I would recommend New Era Travel to anyone wanting to really having a good experience while visiting different countries. From her choice of Boutique hotels to our private tour guides and drivers, our vacation was just perfect. Susan will be guiding us once again as we explore Asia in the coming year. That will be exciting and also I can rest knowing that we are in good hands. Her clients basically become an extension of her family. Her one on one interactions just put you at ease and you just know everything will turn out right. Well, everything turned out super fantastic. Thanks Susan, Lourdes and Miles