This review is after 3 years of having a vehicle purchased at Pat O'Brien Chevrolet, Westlake. First of all, shame on us. We had a particular vehicle that we were searching for for almost a year, so, when we found it at this Chevy dealer, we were ripe for a shakedown. This particular vehicle looked pristine, with low miles, which is how we care for our cars. My husband details and doesn't let anything go when maintaining a car/truck. The vehicle we purchased was 10 years old with low miles, but must have been stored in a damp area. Things started going bad. Immediately. In our opinion, the dealer knew that it hadn't been cared for and that many little things were going to show up. Three years and about $3500 later, on problems that we are certain that the dealership was aware of, we still have the vehicle, and NOW it is in great working condition. Shame on us, but shame on you. read more

This is the worst dealership I have ever been too. I brought my 2016 GMC Sierra there to get body work done after an accident. The lack of workmanship amazed me. First I had to bring it back to adjust my grill bc it was off then my park assist wasn't working. Still after 2 other times of bringing it in and them telling me it was fixed, it wasn't. Went off in the parking lot as I was picking it up. I will never bring any vehicle of mine to this dealership or any Pat O'Brein Dealership again. Now after taking my truck to Jay GMC Buick they told me whoever did the work on the front used electrical tape to repair the bumper alert system wiring instead of replacing it. Pat O'Brein will never get another penny from me. read more

We had been looking for a long time for a certain type of vehicle. It had to have certain specs in order for us to purchase. Therefore we've visited many different car dealers for at least three different brands. We find that many dealers do not have extensive product knowledge on the cars that they carry. That's ok as long as the sales person is willing to do the research and help the buyer out. Also I can tell when they genuinely want to help or they are just pushing their inventory. We decided to go to Pat O'Briens in Westlake after I came home from work. We arrived at 7:45 pm and realized they would close at 8 pm and not at 9 pm as I had once thought. We were greeted by Hugh and we took the vehicle for a test drive. When we came back from test drive we met Tony. He is the manager for Certified Pre-Owned / Used cars. They didn't rush us even when we stated it was late and we would come back next day. We met Donnie and discussed loans and payment options. The next day husband went in and agreed upon trade-in value, vehicle and interest rate. We were able to get what we were looking for. read more

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I would like to thank salesman Brit at the new Serpentini Westlake Dealership. The deal start to finish was painless and enjoyable. Thank you Brit! Buy American! read more

Out of towner "Over Charge". Lost power steering while visiting North Olmsted. Had my vehicle towed to this dealership for repair. Received a call from service advisor Phillip Fritz stating repair cost $3,500.00. I knew this was high but really had no choice. When I returned home I visited several GM dealerships to review my invoice. There was a consensus between them that I was severely over charged for parts and labor. For those who know, $1,000 labor to replace a power steering pump? $527 labor to replace a power steering oil cooler? I've replaced this cooler my self. OEM part $90 replacement time 15 minutes. I called service manager at Pat O'Briens to review my invoice. He said he would call me back but never did. It's been five weeks now and still no response. So much for the Pat O'Brien commitment to customer Satisfaction? Just makes all GM Dealerships look BAD! read more

I do not recommend Pat O'Brien Chevrolet to anyone. Purchasing a vehicle here has been a big regret. I cannot get a simple repair resolved. I've received several different reasons for the same issue which has been present since the day I purchased this vehicle. I've concluded they are incompetent and/or liars. They do not stand true to their word about the service department. Do not put yourself through the mistreatment. Find a different dealer. read more

I lost the keys to my car and they have the micro chip in the key, so no just re-cutting one from the extra door key. Lisa and the entire crew made me feel welcome, respected,and truly valued. The new keys and fob were re-programed in a timely fashion and everything worked just fine. I will keep them on my list to go to as a place to look at cars when I am ready for a new one. The BBB gives them a A+ rating and so far, for me at least, they have lived up to that. read more

I took my Chevy equinox for an oil change and to replace a head light.The total amount was $222.00. I was aware that the oil change was 49.00, but the customer service guy never told me it will cost $154, to replace a head light. His excuse was that they had to remove the bumper to get to the light. I had that same light replaced at a different mechanic and they never did that. So it seems they have poorly trained mechanics or they are trying to deceive customers. I will never go back to Pat O'Brien for any reason. I also advise anybody out there, reading my review, to find another dealership or mechanic. read more

January 11, 2018 Angienetta O. The first vehicle was sold to me in 2011 by Pat O'Brien Chevrolet in Willoughby Hills. It was a 2011 Chevy Cruz and it was truly a LEMON!!! I was forever returning it to the dealership for repairs. If it had not been a bad vehicle, I'd be done paying for it by now and could enjoy not having any monthly payments to make! Then to add insult to injury, because no one wanted to admit that I was sold a LEMON, I get conned into leasing a 2014 Cruz, after three years of throwing good money after bad!!! I paid on that 2011 LEMON for three years and had nothing to show for it!!! Now this leased vehicle is falling apart at the end of the lease! I have to turn it in 1/17/18 and will then have no vehicle because I don't have any money for a down payment! I paid my last lease payment in December but had to replace the battery in November, to the tune of $171.43, because the car kept shutting off! Then the heat goes out and the service department actually approached me about spending $250 to get it repaired!!! I have to have to have a vehicle for work! I feel like I've been totally mistreated and bamboozled by GM Financial and Pat O'Brien Chevrolet!!! I am a single woman who has to be totally self-sufficient and I cannot do that without a car!!! I am asking that you re-visit your decision not to continue a relationship with me. As long as my payments on a 2017 vehicle are no higher than what I was paying on the lease, I can make those payments, regardless of my debt to income ratio! I understand that corporations are into making money but I can assure your finance department that helping someone like me will not put the slightest dent in your bottom line. read more

On 12/28/2019, I purchased a new car from O'brien. Spent 1.5 hours filing out paperwork. Car to be delivered on 12/30/2019. Gave them an $8000 down payment, with balance due on delivery. On 12/30/2019 they called to tell me they did not have car and could not ever deliver same..They "sold" me a car that they did not have and were unable to acquire.But guess what? When I asked for my $8000 back, they refused as they had deposited it and I would have to wait for it to clear my bank..Great, they tied up my $ for days, then I had to wait days for their check to clear.."Sold" me a car they did not have access to, but they had the gall to cash my check and tie-up my funds for days...AVOID O'Brien. read more

This is my 2nd time leasing from this dealership and both times have been almost effortless! If you're looking to buy or lease, Sam Alhashami is your guy! He made the experience so pleasant and with no pressure at all. He really listened to my needs and helped point me in the right direction. On top of the great experience with Sam, their finance guy Kamal is the man! I absolutely recommend!! Thanks Pat O'Brien Westlake for the pleasant experience! read more

I went in to Pat O'Brien's to turn in my leased car to lease another. I told the salesman more that 20 times that Navigation in the car was top on my list for my new lease. To make a long story short my new car does not have the in car navigation that I so badly asked for. I felt like I was deceived because they told me the car did have what I wanted. After all papers were signed and when I went to use the car navigation there it was out in the open not there. If your salespeople don't know what is in your cars then they should not be selling them. When I went back to voice my complaint no one would help me, it was like you signed so tough luck. I can tell you I will not deal with them ever again and when I can I will getting another car. read more

This dealerships service department very sadly scammed and took advantage of my father with dementia. I was first told they did not yet work on the car, I said please don't by the time I went to pick it up they said they did $1,000 worth of work and wouldn't release the car to me even though the person who talked to my dad said they knew something was wrong with him. Very sad. read more

Classic "Bait and Switch" at this dealership. Low prices on website to draw you in. Sales person was terrible. Called us and said he worked with us previously and we never met him, although we had worked with another sales professional at this dealership. Ended up not buying a car at this dealership due to unethical sales practices. Plenty of other Chevrolet dealerships that are more ethical and easier to work with. Beware. read more

I called into Pat O'Brien and spoke with a salesman I explained what I was looking for and before I would come out I needed an out the door price. I am not a big fan of going into dealers and spending all day. He assured me he would call back with that price. He called me back and gave me a price at no time did he say this price was pre tax. I was excited and I went right out there we went on a test drive and during that drive I explained how great team price was again no mention of tax. After we got back he said for me to pick out a color which I did and he proceeded to go talk to the sales manager for the price when he came back that price was $110 more then he quoted me over the phone. This was a clear bait and switch tactic. I explained how displeased I was then he told me how this car was better then my current car and cost more then I paid for my last car. I thought that was something you don't tell a customer and he was flat wrong as my previous car retailed for much more then this one. He went and got his GM who was one of the rudest people I have ever dealt with. His attitude towards me was horrible he basically told me I wasted their time. If this is how they treat their customers regularly I don't see how they make any sales. I will make sure to tell everyone of my expierence and to never shop at any of their locations. I have worked in the automotive business for 16 years and this is not how you should ever treat a potential customer. I am disappointed how this situation was handled and even more disappointed that the person in charge was as rude as he was and how he talked down to me. I hope this posts helps people make a better choice to go somewhere where they will be treated right and not lied to about a price. read more

I took my truck in for service that I just bought at a different dealership that is still under warranty. They did everything they could not to help and even told me to go back to the place I purchased it. I was hoping it was only their sales team that was disingenuous. Stay clear if you don't want the run around. Update: I thought what happened to me should be told. I went to purchase a certified vehicle and found excessive rust on the frame of a 2014 Silverado. Once the salesman showed the used car manager he said to "tell him once he purchases the truck we will fix it" he didn't realize I was standing there only to turn around and try to pad the situation by telling me don't worry about it there is a service bulletin that covers this problem. Once I shut the manager out of the Shady conversation I asked the very helpful salesman(Tony) to see the already completed checklist to certify the truck and sure enough the frame was marked not to require any work. I asked Tony why and his only answer was silence. I should have taken a picture but I wrote it off as a typical Shady sales department. Don't trust their certification process. They make money off the customer by increasing the price of the vehicle because it's "certified". They make more money from GM when the customer brings the vehicle back under warranty when the dealer lets problems slide until after the vehicle is purchased. I chalked up their in ability to troubleshoot as to why they didn't fix my issue. Their response; we were able to find other trucks on the lot that had the same problem. read more

Worst experience ever.....if I could I would give zero stars. I went there for a simple repair that was supposed to be covered under a recall. However when I got there they said the recall expired 10,000 miles ago. That of course makes zero sense but what could I do. Then on top of that, even though I knew what was wrong they wanted to charge me a $100 diagnostic fee on top of the cost to fix the issue. I of course spoke with the manager but only thing he did was push me off to the 1-800 number. Do not go to this dealership for anything. Even though I only dealt with service, I can only imagine what lies the sales people will tell since this place has no idea about customer service. read more

hi, Katia K. - It was well above freezing the day that we came to try to get a car wash for our $30k-cash-purchased vehicle. Pat O'Brien's staff turned us away -- after waiting in line patiently behind many other cars being washed, they refused to wash only our car, telling us that "we are only washing our service vehicles, today." It was the second time we tried to get the "free car wash, anytime" that was promised us when we bought the vehicle. Forgive me, but why would we go all the way out of our way to go there a 3rd time without reassurance that this would not happen again? We wrote to the BBB to issue a complaint, and we simply asked if Pat O'Brien would issue us a piece of paper that tells the car wash attendant at his dealership that we are OK'd to have our car washed any day we choose, from now on, which is what the salesman promised us when we paid $30,000 cash for our Chevy Equinox. After wasting 2 trips, this is what we need to know that Pat O'Brien will stand behind the promise made by his salesman on behalf of the dealership to close the sale. Your representative for Pat O'Brien Chevrolet responding to the BBB complaint ignored this simple request for a note to ensure that we won't have any trouble getting our new car washed as promised. If you can help with that simple request, then it would be very much appreciated. read more

Terrible terrible place to lease or buy a car. They were rude, they lied and they had us sitting there for 5 and a half hours...once they got the sale their tune changed and they ignored us, made my daughter late for work and made it seem like they were doing us a favor by leasing a car to us. Our credit was good so there weren't issues there it was their lack of communication, honesty and respect that I write this review. Horrible Pat O Brien should be ashamed to have these people represent him. Our salesman was Mel, the finance guy was Donnie and the sales manager was Tony. Very disrespectful service. read more

We bought a new car at Pat O'Brien Chevrolet Westlake almost a year ago, NEVER AGAIN!!! They're not honest when they set up contracts regarding pricing!!! The employee that does financing rips you off on interest rates, tries to intimidate you into purchasing extra warranties, and takes FOREVER with the paperwork!!! She's the one who claimed we didn't qualify for a special offer that was in our contract. We even had to come back the next day to "redo" paperwork because of her mistakes!!! This was totally inconvenient, and we were treated wrong!!! We recently purchased a new car from Tim Lally Chevrolet in Bedford..........AMAZING difference!!! They were honest and nice there, and the employee that handled the financing, had us in and out within twenty minutes, and NO pressure to purchase extended warranties!!! Better interest rates, too!!! TOO BAD Pat O' Brien Westlake..............you missed out on a sale from us, due to our BAD first experience there!!! Word of mouth, is ALWAYS the best advertising!!! read more

Poor Service Department. Took in my Diesel Truck for an Emissions Warranty Repair. Done, no problems and Melissa was great. 3 miles down the road the Check Engine Light is back on along with the Emissions Light, which has never been on. Quick diagnosis and they tell me it needs a $1000 Emission repair. They take no responsibility for it even though they just had the exact parts apart and there were no issues prior. Lost customer. read more

They got me to shop there with the No Haggle Price scheme, but they were $900 lower on my trade in. I had already received a quote on the exact same truck $1100 lower, their price was very high compared to the other two dealers they were a complete waste of my time. read more

Worst service i ever had , exhaust leak in pipe fixed it under warranty for free same pipe 2 feet(2 months after warrenty ended ) away gasket bolts broke from rust ,same pipe refuse to fix it unless i paid , contacted gm after 5 weeks they called said take it in it will be fixed for free made appointment got there they they said gm never contacted them come to find out after talking to manager this was a common problem with malibu . My question is why was this not fixed when it was under warrenty , gave up took it to midas read more

Disappointed that I was told I needed brakes AND to have have my engine detailed only to find out from another mechanic that I don't need either. I understand that you don't make money on free oil change customers with certified pre owned cars but to recommend unnecessary expensive services is dishonest and a horrible business practice. Will never take my car here again! read more

High pressure sales tactics that were cheezzie and transparent. Low trade-in offer and "preferred price" was an insult to anyone with intelligence. Absolutely rigid on the pricing. All the while smiling and welcoming you to the family, and no grease. 10 minutes west on I-90, saved $1100 some odd dollars, 20% more on the trade-in and double the "preferred price". Worth the time and effort. Hard to belive people are too lazy to shop price. read more

Please avoid Pat O'Brien Chevrolet. They will try to cheat you on the trade-in. How did I come to this conclusion? I tried to trade a car in that I had already looked up it's trade in value. I realized their was quite a bit of negative equity but wanted to reduce my car payment. The salesman assured me that we could get to the car payment I wanted so we looked at vehicles. When we got to the point where we could possibly finance the vehicle, their trade in was roughly $2500 less than what I saw online. I get it. The online quote is just an estimate and I realized trading that car in was not a good idea. I still needed to lower 1 of my car payments for affordability purposes. I decided to try a few other dealerships with my other car. The trade-in values of the car at those other 2 places was $15,500 but they did not have the car my wife was interested but Pat O Brien did. I went back to Pat O Brien to see if we could work something out. I stated several times to the salesman that I needed a certain payment amount. Wouldn't you know that we got all the way to the the end where they actually pulled my credit and the payment was $75 higher than wanted and the value of my trade-in was only $14,500 as compared to the other 2 dealerships. This was $2,000 less than what I looked up online. After stating several times that I wanted a certain payment, the salesman still brought over the finance gentleman to tell me that they couldn't do it. read more