To: Management of Hyundai dealer in St Augustine, Florida From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza read more

I had casually been looking for a new car for the last year. Found a car on a third party app that was at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine. read more

Hyundai of St. Augustine - Kona electric - Car Dealers Near Me - St. Augustine, Florida

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Tunde O'Connor in the service department at Hyundai of St. Augustine is utterly fantastic!!!! Tunde is the reason why this dealership is so successful!!!! She makes my experience so very enjoyable!!!!! read more

The Personnel were the best part! Went down hill from there. Bad 80's rock music blasted in the waiting area. No dog station outside. Old uncomfortable chairs in both parts of the waiting rooms. They were late even though I had an appointment. Sadly I won't be back. read more

Top notch service! They'll even give you a ride home so you don't have to wait! They've done a great job taking care of my ride!!!

This dealership is wonderful. From Sales to finance, the team is easy to work with and happy to help. No one is pushy and they are very straightforward with information and options. There's a huge selection of vehicles and a dealership is spotless. Ed in finance went above and beyond to make sure I got the best rates. He was fun to work with and I trusted his guidance. Dante in sales explained best value, was personable, understanding and kind. I will be buying another vehicle from here in the future. read more

Hyundai of St. Augustine - Car Dealers Near Me - St. Augustine, Florida

I had a pleasant experience with everyone from the General Sales Manager, salesperson and drivers. This Hyundai Dealership fantastic customer work with while leasing for purchasing a vehicle. I highly recommend this business. read more

Mr. DiFeo and his team do everything in their power to deliver the best new car solutions as well as the best service in the industry. I highly recommend his dealership. John Powers read more

Sleazy business practices at this dealer and incompetent service center. You are much better off finding a local trustworthy independent shop. They couldn't find the source of a slow coolant leak and told me I was wrong and there was no leak and the car was perfectly fine. I even sent them pictures circling the source of the leak and explained I've had to refill the coolant twice in only a few thousand miles. They were dismissive and told me I was wrong and there was no leak. They suggested I take it to another shop for a second opinion. The second shop found the source of the leak within a few minutes. The car is a 2020 Tucson with 35k miles on it and it's our 3rd vehicle we bought from this dealer. Do yourself a favor and buy a Mazda next time as they are the next up and coming brand that actually provides value and stands behind their warranty read more

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I have had several car buying experiences over the years and this one was the smoothest by far. Joey was our sales expert and took us for a test drive in the Santa Fe- the car that John had narrowed his car hunting down to. With an extraordinary warranty package, all the features that come with the car and the hybrid as an option- this was his top pick. But we wanted to test drive. John and I fully planned to make this purchase next year, but life happens and my son was in a car accident that totaled his truck. Test drive- first stop, fill up the tank. Never done that on a test drive- but hey- with the hybrid, the mileage said over 500 miles with a full tank! What?!?!? Joey explained the hybrid really was beneficial in town, the stop and go and lower speeds keep the car mainly in electric mode. Heated and air conditioned front seats, remote start up, rear window shades, sun roof, navigation and more. Even the back seats had heated seats and their own temp controls. There are so many buttons on the dash- it was intimidating at first. Test drive was smooth, great acceleration and my only complaint was that the driver- John- kept playing with stuff while driving. Eye roll- focus on the road. Running the numbers was straight forward. We thought we were coming in for a specific color combo John had found listed online for the St Augustine location- but cars are moving so fast (like the housing market) that apparently- online inventory isn't accurate. The car we test drove wasn't even in the system. The only had 2 of the hybrid Santa Fes on site and the next closest dealership with any was in Brunswick. I checked. While at the dealership. All of that meant one thing. John ran to the bank for a cashiers check & we left with a new car. My only ding about the car is for some unknown reason- the car has tinted windows except the front driver and passenger windows. I no likey. Something we will have to pay to fix- because it looks stupid and isn't practical for Florida living. But the sales experience was 5 stars all the way. read more

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From my sales guru Jermaine to my service adviser Mirina to the cashier top notch. Caring dealership... The new facility is great. Easy to work while you wait if that is your choice. great snacks and drinks and all free while you wait. Clean restrooms. I live 30 miles from the dealership but I will buy my next car from them also. They are what a car dealership should be. read more

They fudge interest rates. I was told 9% and then the next day told it was changed to 19% and led to believe this was my fault. At the time I didn't know that car dealerships will ADD ON TO interest rates!! They get a check every month with the difference in rates and it's their EXTRA COMMISSION!!! Don't fall for this like I did. Demand a lower rate or leave. The big fat guy who does the final pricing is full of sh*t and will scam you for your money. read more

Sales department is 10/10. The Palisade is 10/10. The service department is 3/10. Parts department 2/10. I would buy another vehicle there for sure, but service is not so good. The cashier is rude unless you are an employee. read more

Mirena is alll over the place and I mean that in a good way. She multi tasked like no other and is very thorough. I have been having ongoing problems with my sonata and she asked so many questions to make sure they got to the bottom of it. Something that 2 other dealerships around didn't bother with. I had the worst experience at key that st Aug made me forget how bad key was. I was highly considering trading in my Hyundai just so I didn't have to deal with Hyundai anymore, and mirena is the one who has made me decide that I will keep and just make the long drive to them. They have a nice waiting area with snacks and drinks and a charging station (byo charger) and don't take all day working on your car giving you excuse after excuse. 10/10 will keep coming as long as mirena is there! I'm sure the other reps are great too but mirena is the shiz with a cherry on top. I also like how they text you a video of them doing the inspection under the hood showing you everything with details of what is it and xyz. read more

Leon and Jermaine were great to deal with and are a fine team of gentlemen. You can't go wrong with them. Go see what they can do for you! read more

Hyundai of St. Augustine - Danielle - Car Dealers Near Me - St. Augustine, Florida

I can't say enough good things about this dealership. We were on the way home from Orlando to SC when my 2020 Sonata started throwing codes, dash lit up like a Christmas tree and it cut off while driving down I-95. We made it there and were treated so kindly. They squeezed us in as walk-ins but got us out as quickly as they could. The new facility is beautiful, and they repaired my car quickly. Thank God it was nothing more than an inter cooler intake coupling that came loose by itself. read more

Our salesperson, Randy, and the finance gentleman, Jason, were absolutely wonderful. Amazing dealership. They really care about the customer and make the experience quick and easy. Best experience at a dealership we have ever had! read more

Wry nice helpful Team , I have been back 4 times. Always helpful and friendly. They have a shuttle to ride you around (got them to drop me for breakfast & lunch) Where your Vehicle is all done it gets a car wash. So nice read more

Just bought my 3rd Hyundai from Hyundai of Saint Augustine, and will be buying a 4th in the near future. Let's face it, you can't beat Hyundai for their excellent product and warranty, and it's worth the pleasant drive to St Augustine to work with kind, honest and speed enable sales and service people. Randall Selph, one of their senior salesman is what has brought me back again and again to purchase. He makes the car buying process simple and painless. Their service department is honest and so easy to work with- but you won't see them often in you buy a Hyundai- they are very dependable cars. Take the trip to St Augustine Hyundai- you can thank me later read more

We drove 1.5 hours each way due to the level of sales service that Demetrius provided!! Top notch professional that got back to us asap with numbers on a trade and on a new Hyundai Santa Fe Hybrid Limited. We were able to work out a great deal over the phone without a lot of haggling back and forth (unlike so many other dealerships). Travis was awesome at helping us make it happen from a financial approval standpoint and Eddy was great with quickly and efficiently going over all of the contract details. All in all, we were in and out in two hours. I give 20 out of 10 stars and highly recommend this dealership!!! read more

Visited the new location of St Augustine Hyundai for the first time today for a recall on my 2023 Elantra Hybrid. The new Service area and the entire facility as a whole was amazing.Great customer service throughout all departments. In particular Danny in Service. This is the 2nd time Danny has worked on my car and he is knowledgeable, personable and polite. This is the first Hyundai Ive ever owned and for the last 15 months of ownership, I continue to be impressed in the value of the car for the money and their Service team who have it down pat! read more

This place looks great, reliable cars, and great people taking care of you. The salesman Michael Early was amazing, he listened to my concerns, and I walked out with the car I needed. Ray in the Finance department was great too. The entire experience was stress free, over the top customer service, and they were patient, but efficient. The quality of cars, even used cars, are great! If you are in, or near St. Augustine, this is the place to get a car! read more

Bought used car from these guys. Got it home and noticed bulging in sidewall of two tires several days later. Since it was Sunday and my daughter would be driving back to college in this car that day, I had it looked at by a tire store. It was their professional opinion that the tires were mounted improperly to the point where the bead was broken. A blowout could have occurred any time. What's more, the alignment that had been done by the service department was also improperly done. I've tried multiple times to contact the dealer (including the GM) and I can't get a reply. If I were looking at buying or servicing a car here, I'd be very cautious. It seems to me that mounting a tire is a rudimentary skill that any shop should be proficient in. It also appears that, unless you have something good to say about them, they'll write you off as soon as you drive away. read more

Do NOT get Service at this Hyundai dealership. I was notified that my 2018 Hyundai Elantra GT was under a court settlement that gave me the opportunity to have the "KSDS" software updated in order to prevent a future problem with the car's engine. I made an appointment with Hyundai of St. Augustine to have this software updated. The appointment they gave me was 5 weeks after I called. When I brought the car in, it seemed that nobody there, including the Service Manager Bob King, knew anything about this update. The Update was NOT performed. When they gave me the car back, there was an entry under the heading of "General Diagnosis" which read "C/S There is a Software update available - Extended Warranty - KSDS Update..." Instead of doing the requested free update, they listed just under a $ 1,000 worth of maintenance that they said I needed. The list included new wind sheild wipers, even though I had just change mine less than 4,000 miles ago. The only service that they recommended, that the maintenance booklet states should be done at 60,000 is changing the Transmission fluid. They suggest I change the Engine Coolant, even though the maintenance schedule states change it at 120,00 mile. The other services are never required in the maintenance schedule in the Hyundai book. All I can say is "Caveat Emptor" (Buyer beware). read more

If looking for a new or used car stop in here. No pressure sales and great people to deal with. Some dealers in the area do this , added market value thing to the sticker price. My opinion is that they are greedy. If they do that to the sticker price maybe they add to service bill added service value. I do not think this is right and would not want to deal with them as they only want money not a good customer. At St.Augustine Hyundai you will get a fair deal and they care about there customers. Great after sales follow up as they want complete customer satisfaction. read more

Worked with a salesman named Jose, twice I spoke him, he told me he would call me right back after checking and both time never heard from him. Tried speaking to a manager but no one called me back either. Ended up buying from Daytona Hyundai for less and a much better experience. I would skip and stay away from this dealership. read more

The service department is very kind and responsive to my needs as a customer. Prices are reasonable. I never feel that they are trying to upsell me on some unnecessary service. I trust their work. Definitely worth the drive to St. Augustine! read more

I reserved a Santa Cruz, paid my $100 which was to be returned to me at the point of purchase. This was not done, and when I brought it to their attention, they claimed that I would have to "take it up with Hyundia". Hyundia told me that the dealership apparently doesn't know (or care) about the program, but they would refund my money. Lots of being on hold, missed calls, and back and forth that could have been avoided by taking responsibility for their brand, instead of pushing it off on corporate. read more

They are your typical smash & grab used car dealership. I don't know how they are still in good standing or even open. They sold my boyfriend a truck with an $8,000 down payment. He got pulled over from how horrible the truck was driving. The truck ended being towed back to the dealership where they stole over $800 worth of tools, speakers and his wallet. We attempted to get the money back and was refused our $8,000 down payment, BUT we could buy it back in my name! With the additional down payment of $800, I got it in my name, not wanting to lose the down paymen........Then the truck breaks down in the middle of the highway. Once checked on by a mechanic, he says it's a bad cylinder. New engine costs $11,000 (not including labor) As far as I'm concerned, the people that run this circus, are predatory and will not be of assistance once they get their money. The whole staff consists of con men. read more

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These guys are top notch. Not only did they help me buy a car in 2012, but I've enjoyed my service visits with them ever since. They have a big, bright, clean waiting space with plenty of snacks and beverages to enjoy while you wait. Sometimes they even have freshly baked cookies! The service professionals are always really friendly and helpful and really explain everything to me if there's an issue or a mechanic recommendation. I have never once felt like I was swindled or taken advantage of and they offer great service and fair prices. I trust them to be honest and take good care of my car. I recommend booking your appointment online to view any coupons or specials that they currently have for service! read more

I'm a middle-aged professional that drives for a living in sales for over 30 years. I average 35-40K miles a year, so I trade vehicles on a regular basis. I purchased my 2019 Santa Fe in September 2019 in Brandon FL as I lived in St. Petersburg. I now reside in St. Augustine, FL. In between sales calls I went to Brandon Hyundai on March 3.2.21 and they evaluated my windshield wiper issue such that it needed a replacement motor. The motor was a 5-day delivery at the time so when I got home to St. Augustine, I brought the vehicle to your location on 3.4.21. The service writer Justin got it approved to order the part without having to take 3-4 hours to re-evaluate the vehicle. I returned on 3.9.21 to have the motor installed after I received the call it was on-site at your location. I brought the vehicle in and mentioned to the person who checked me in that I also needed an oil change. I proceeded to the waiting area to work on my computer and wait for the repair. The waiting room has no set ups for professionals to sit at a desk. When my car was ready, they said no charge. I said, "I do not even have to pay for the oil change?" Justin was not aware of my oil change request. He said he would get that done but would be at least another hour and with the lack of comfort in the waiting room, I chose not to have it done. I noticed the finish on my wheels coming off, so I came by the dealership and met Danny, he said that it would be covered under warranty but would take 3-4 days. I told him I would be back. I came back and was ready to leave the vehicle when he said it was not under warranty as I had 63K miles. (it was under 60K the first time I inquired) He said he would see what he could do. He got it approved where Hyundai would cover 75% and I would be responsible for $150, very nice, so I set an appointment. I received an email for the appointment, and something came up, so I responded to that email and asked to change my appointment, 2 times, no response. I called and got it changed for a week later (still 3 weeks out). I dropped the car off Monday at 9AM and was again told 3-4 days. When I called on Friday, the wheels had not been returned and would not be there that day. Danny was going to be on vacation tomorrow Saturday, but someone would call me by noon Saturday. At 3PM Saturday I called trying to get answers, my car was not ready and they could not get in touch with the wheel person. Monday, I called at 7:15 am and not knowing Danny's extension (it is NOT on his card) I ended up leaving a message on the answering machine of the sales manager as that is who the phone rings to after hours and no one answers. No call back. By the way, I asked about getting the wipers fixed again as the same thing is happening, sorry it is out of warranty. What no warranty on replaced parts? I finally got a hold of Danny at 8:30 am and he said he would find out. Called back and said the car would be ready at 10AM. I finally got the car back around noon. So I finally got to my destination for business at 9PM due to the delays. I guess I will now have to drive to Jacksonville or Orange Park to get my car serviced and to purchase a new vehicle. The communication and cooperation at your dealership are below my expectations. read more

I purchased my 1st car from them 2.5 years ago and just last week my son purchased his 1st car from them. They have always been fair and always seem to have what we are looking for. Their service department is one of the best I have dealt with. You cannot go wrong with Hyundai of St. Augustine!!! read more

I am very impressed with this Hyundai Dealership. Unlike other dealers they weren't extremely aggressive and pushy when looking for a car. I am a new driver and started test driving the cars I was interested in. I worked with Chris O'Brien, who was happy to let me test drive a Veloster and a Elantra. After falling in love with the Veloster, I spent a week searching for the best deal I could get in Florida. Originally the one at the Saint Augustine dealership was out of my price range. Chris worked with his manager to give me the most reasonable price. They are completely honest and do not hide any other fees. I am now happily purchasing the 2017 Hyundai Veloster. I highly recommend Chris O'Brien I never felt pressured, he is very easy to work with and answers all the questions you have on your purchase. Overall I had a great experience. read more

I help my long time partner to buy a new vehicle at this Hyundai dealership in St Augustine. The treatment was horrible. My friend and I were disrespected and they treated us like garbage. The sales rep George took the vehicle as a trade in and after "we close the deal". He asked for the car to be returned back to them according to him by managers request. We still do not know why. But, we took the car back . When we got there we were treated poorly and not professio al at all. My friend requested for them to give us a document that states the deal is cancel and they will cancel the loan and thing got heated because they we yellong they will need to work on the cancelation of the loan. still the loan is pending. the dealership is possession of the vehicle. I am still waiting for them to return the money to the lender in order to clear my name out of the loan. No shortly after during the day another sales agent from that dealership tried to sell me another vehicle sending text messages. after I told him I did not wanted to do bussines with them he yelled at friend . Wow. never again. No professionals at all. This are a bunch of pigs trying to make a buck out of scrutiny and scams. read more

We chose Hyundai of St. Augustine, because we felt we were treated with respect; our needs were addressed, and we were not high-pressured into buying something we did not want. Our salesman, Jose Reveron, was knowledgeable, truthful, and worked with us reach a very fair price for our new car, the Santa Fe Ultimate. Jose get 6 stars! The dealership environment was pleasant, and clean. The entire business transaction was handled smoothly and quickly. We will return should we consider another Hyundai product. read more

By far the best car purchase experience ever! Ava was great! Kind, responsive and totally on point. Tony, the finance manager explained all the financing options and warranties available. I highly recommend the dealership to anyone in the market for a new Hyundai. I drove my new Santa Fe home yesterday and I love it! read more

Been there twice to look at cars and each time it smells like sandwiches- with onions and balsamic vinegar. Suggest they get a lunch room for the salespeople. Sales guy was ok but I just can't get past the sandwiches. read more

Outstanding service by Ava and Jose. They got me the deal I wanted and Ava made sure I fully understood all the features of my new Genesis G80. I drove from Jacksonville to buy the car, well worth it. Would recommend the dealership and sales team. read more

I was really nervous going into the car buy process and was looking to purchase a used car but with the help of my amazing salesman that made the entire process smooth and without stress. I finalized my deal with being the owner of a New "2017" Hyundai Sonata, that I couldn't be happier with. Thank you so much Michael Early and Hyundai of St. Augustine. read more

I waited here for 5 hours to turn in my old lease and exchange for my new lease. The staff was joking around with each other and didn't seem to care about our wait until we mentioned it. They gave us Publix cantaloupe after 3 hours and then after the 5th hour, they gave me a duffle bag and casually apologized for waiting for so long. I just wasn't loving the experience and wish I could get the 5 hours I wasted here back. read more