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    Pathways For Women YWCA

    5.0 (1 review)

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    9 years ago

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    Bella's Voice

    Bella's Voice

    4.2
    (65 reviews)
    $

    I love this place ! It was so well organized and clean . The items were all good quality and the…read moreprices were amazing. I'm so tired of goodwill scamming and charging so much while the CEO's have houses on the beach in Hawaii . I know this for a fact!!! I love how Bella's voice helps animals it's the only type of charity I want to support . I got such amazing high quality items for cheap . The staff were all very friendly .

    We used to really like Bella's Voice and shopped there regularly after moving to Lynnwood in 2024…read more We have spent close to $3,000. That changed with one visit which occurred a month ago. Look at the photos for the condition of a rug they sold. At the Shoreline store, I purchased a rug that was tightly rolled and sealed with tape, so there was no way to inspect it at the store. When I got it home and opened it, it was in unacceptable condition: heavily stained, paint marks, and a strong cigarette odor. This is not an item that should have been on the sales floor. I brought it back within a week with the tag attached and receipt in hand. The manager Leonora did not start by looking at the condition. Instead, she went straight to finding reasons to deny the return. First saying there was no tag (there was), then saying they don't accept returns on "furniture." At no point did she engage with the actual issue. When I tried to show her why I was returning it, another employee inserted herself and escalated the interaction. I did raise my voice out of frustration (my voice carries) but I made no threats and was trying to explain a legitimate issue. Rather than hearing the concern or working toward a solution, the situation escalated quickly. The manager told me to leave or the police would be called for CRIMINALLY TRESSPASSING, and that is exactly what happened. Police were called over a return. I tried to de-escalate and offered reasonable solutions (exchange or completing my purchase), but the manager declined and stayed focused on denying the return and calling the police to have us removed for CRIMINAL TRESSPASSING! Even the responding officer looked at the rug and attempted to find an amicable resolution. My daughter, who was not involved in the interaction, was also threatened with trespass, which was upsetting and unnecessary. This should have been straightforward customer service: 1. The item was not in acceptable condition and the condition was against their own donation policy. 2. It was packaged in a way that prevented inspection 3. A reasonable review could have resolved it Instead, it escalated into a situation involving publicly funded law enforcement over a defective item. As a nonprofit serving the community, I would expect a greater emphasis on resolving issues directly rather than relying on public resources to shut down a legitimate concern. For a place called Bella's Voice, it was surprising how quickly the conversation was shut down. The executive director has chosen to ignore my formal complaint. Photos are attached so others can judge the condition for themselves.

    Regional Animal Services of King County

    Regional Animal Services of King County

    3.7
    (53 reviews)

    A couple of years ago when I was traveling out of town on business, I got a frantic call from my…read morewife that our dog had gotten out of our yard and was nowhere to be found. I was in a pretty helpless position as I was not due to be home for several days. My son came up with a great idea and checked online to see if our dog had been found and turned in to the RASKC. Sure enough, she was there. My wife went down the next morning, paid the fee and picked her up. She had been well treated, and we are very thankful that they found her and gave her a good safe place until we could come get her. My son said that she was so excited to see him. She cried and whined, and fell asleep in his arms in the car. Thank you very much

    I intend this to be constructive: please fix your system!…read more 1. volunteers: please let the volunteers try to get through the system once so they understand the user experience and understand the waitlist app and how it looks, what the user sees, and how it calls us. everyone should have to do this. today i was treated rudely (like a scam artist or something) by volunteers while i was doing precisely what i was told to do by the waitlist and the front desk. 2. the waitlist app: the waitlist app is absolutely and totally broken. I waited through a list of 8 people and when I got to the top i was randomly dropped to number 5 again. I waited again. the third time i was at the top, I went to the adoption center they said my name was nowhere on the list at all. it went on and on! I was there for 2 hours of this. I know that you are underfunded but really--why is this so bizarrely inept and broken? Just make a PAPER LIST and call us, like a restaurant hostess would do. We didn't adopt, but we will from a good organization. And the place we adopt from will also receive our donation money.

    Pathways For Women YWCA - nonprofit - Updated August 2026

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