I went to the Short Pump, Va. Patient First on November 14,2018 with pneumonia-like symptoms and was registered and blood drawn and x-rayed pretty quickly. All of the staff were friendly and concerned. My doctor was Sakina K. Mirshahi and I have nothing but praise for her. She was very thoughtful and thorough in answering all of my questions and explained in detail how the medication was to be taken and why. Knowing the reason 'why' is very important to me, as It helps me to be compliant with treatment plan. I'm grateful that full explanations were given, in a caring and unhurried manner. Well done Dr. Mirshahi. read more

I wouldn't go back here if I was dying! I'm asthmatic the staff didn't know how to mix the breathing Solutions together to top it off my husband forgot his wallet so they made me pay for my visit before I left and called the ambulance because they couldn't handle the emergency When the ambulance arrived they dropped a clipboard on my head But the doctor told me I needed to stop playing around and having this fake fits or attacks or my husband was going to leave me I was so scared I wouldn't tell him until we got to the hospital He was MAD! He wanted to go back and give a peace of his mind and fist But I cooled him out But I'll never go there again!!! read more

I had a great experience here. We t was packed but I was in a room with in 10 mins. Blood work and x-ray wre done almost immediately. The Dr arrived shortly after and was very funny and friendly. He looked at the X-rays with me. Then a breathing treatment and the prescriptions. It took longer to fill the prescriptions at Kroger than the whole visit read more

Slow, unprofessional, inefficient. Every time I go they prescribe me the wrong drugs, make me wait forever and charge me a copay for follow ups. Bad customer service, bad bed side manner, bad experience all together Stay away if you care about your health. read more

Well I usually don't leave reviews ever for places but I went in yesterday to patient first to get a TB test for an internship, and I unfortunately had a horrible experience here. I was told I have a higher BMI but I am in no way overweight. That BMI scale does not factor in ALOT of different things and my weight has fluctuated all my life. I suffered from an eating disorder growing up and have overcome that. With that being said the nurse who saw me was polite and asked me about my internship and then proceeded to ignore my response about it and tell me that, "It does no good for someone to eat chips all day and drink soda all day and sit in the dark" to which this had NOTHING to do with my internship. So this was a comment made towards me. I do not eat chips and I haven't had soda in 6 years and I took offense to what she said as a health care practitioner who should be more considerate to who she is talking to. If I was a younger girl with an eating disorder still this would have destroyed any self confidence I had. So this woman clearly has no sense of empathy or professionalism when it comes to this topic or in her field of work. There were so many other ways she could have approached this topic with me and she chose to be offensive and make a snide comment to me. Once I receive my results I will NOT ever go back to that patient first and I don't recommend anyone else do either. read more

Went in here for the first time about two weeks. I injured my ankle pretty badly about an hour previous to my visit. I suspected that it was a sprain. Other reviews will tell you. The check-in process is streamlined. As for the wait, it was about five minutes in total. After that, you go through the receptionist area into the main room of the care center. Patient rooms adjoin this main room, and staff's desks are stationed in the middle. First thing done upon entering this room was having my vitals taken, height/weight, so on and so forth. The orderly taking my vitals guided me into a patient room where I was told to put my personal things down on a chair. The man seemed to be in quite a rush, despite the fact that the center was pretty much dead. I was on a pretty badly injured ankle, so I couldn't really move that fast, I told him, but he doesn't seem to care. After that, I followed another nurse into the X-ray room to have a couple X-rays taken. So far, not bad. I then went back to the room and was told to wait for the doctor. Five minutes later, she comes in. She inspects my ankle quickly and tells me that I have a Grade II ankle sprain. There are three grades, with one being the best and three being the worst. My Grade II was more towards the severe side as far as Grade II sprains go, she said. After leaving the center, I look up the healing time for Grade II sprains. The healing time is several weeks. I left the center with a cheap ankle brace and a doctor's note for work off for two days Two days. Sure, I told the doctor that I needed the hours at my part-time job, but if you're a doctor, you can certainly write a note for up to a few weeks - I don't necessarily have to USE those weeks. I was skeptical and trusted her judgment because I didn't know anything about sprains. As I'm putting the doctor's note in my bag (aka my personal items), I notice that my sunglasses, case and all, are missing. Gone. Did I put them in my bag before I walked through the receptionist's area? Definitely. So where are they? I'm not quite sure. The door to my room was open while I went to go get X-rays, so I can't tell you if someone went in to my room, rummaged through my personal items, and took my sunglasses out. Most of the staff that I encountered were professional. Do I appreciate the fact that I couldn't expect my belongings to be safe? No, I don't. This place really is for convenience, and for convenience alone, and anyone coming here will be rolling the dice. Will I come here again? I most likely will not. read more

Question #2: Wait time was not that bad. The Dr was busy giving personal and professional care to his patients. Yes, I waited a while but exemplary care given me was what I vision was given to patients before me. Dr was thorough. When I have few questions implies the detail of his examination and instructions given. Thank you. read more

Went in today and the staff were efficient and thorough. Dr. Barkley reviewed my X-rays with me and explained everything. Got my prescriptions and was on my way. Would go again if needed read more

I have not had a bad experience yet. I made a late visit last night around 9pm. The wait was short, staff was friendly and attentive. Even in the exam room my wait was not more than 20 minutes with an additional 10 minutes after the Dr examined me due to lab work. I required multiple prescriptions and due to the hour the Dr referred me to the 24hr CVS down the street... still being new to the area this was incredibly beneficial . I intend to keep using this patient first as my primary urgent care clinic. read more

Not sure if it's the US Healthcare system overall or just this particular place, but waiting time for a doctor is outrageous sometimes there! I experienced it to be up to 1 hour on busier days (to chat with a doc for 3-5 mins). On the positive side like their opening hours - 8 to 10 every day including holidays (365 days a year) and no appointment policy. They also started selling drugs at their location which saves times to me (but kills US economy of course as their drug prices are higher than at drug stores). It's already my third visit there and third time there's no soap in the restroom and I had to chase staff for that. read more

I moved here from CT a few months ago and back home the idea of going to a walk in place is just about as frightening as it gets. But, I don't have a primary care Dr here yet and I was expereiencing some of the most horrible lower back pain so I decided to go for it. I arrived at Patient First at 5:05 and since I'd never been there before I had to go through new patient registration. As soon as I was completed with that the nurse called me in to do height, weight, urine sample, blood pressure, all that good stuff. As soon as I was completed with that an x ray tech came and got me to do about 10 x rays on my back. As soon as that was finished the PA came in to see me. They took the time to make sure there was nothing wrong with my kidneys or anything else before chalking it up to basic back pain. Well everything came back fine, I received a prescription to help with inflammation and a pain presription as well. The PA gave me the name and number of a back specialist in case it still hurt after a week and gave me a set of my x-rays so I didn't have to take another trip back. They filled my prescriptions right there. In my car with the keys in the ignition at 6;10!!! Amazing!! read more

DO NOT USE THIS PLACE FOR YOUR HEALTH CARE NEEDS. This place is a waste of your time and money. YOU WILL NOT GET GOOD CARE HERE. Get yourself a primary Dr. APEX MD has walk in hours even on Sat. The Dr became obsessed with ONE of my symptoms and referred me to a specialist. I did not need a specialist. I needed simple treatment. From the reviews it looks like this place is into referring patients to a specialist (after they waste all your time waiting). read more

I only have good things lately to say about Patient First. The wait times have been low and the doctors were very professional.

Three hours to get results of a flu swab, because no one was allowed to read it except a doctor. Ridiculous.

NEVER, NEVER, NEVER AGAIN!!! I echo every bad review on this site and wish there was a zero star option. I have been here couple times but last night was the last straw. In the middle of the major snow storm my 18 month old was reeling from an ear infection and needed antibiotics. I usually go to Apex Med in Twin Hickory because they are delightful and kind, especially to my kids, but they were closed so I came to Patient First in Short Pump. The place was pretty much empty at 6:00pm, save for about 2 adults who did not appear to be suffering from anything serious, not even sniffling. I came in with a screaming 18 month old and I had to wait for 1 1/2 hours! In that time, my child screamed his head off and writhed in my arms, kicking and shrieking - in the waiting room, in the patient room. Everyone could hear this from behind our little curtain and not once in that total time did a nurse ask if we were okay, if they could help, or give me any sense for how much longer we would be waiting. In fact, they just gave me looks and were incredibly rude to me as time dragged on and my exhausted and sick child continued to scream his head off. I finally had to pull the curtain back and demand that we be seen asap, and they looked at me like I hadn't been there for an hour with a screaming child. By the time the doctor came in, I was in tears and he treated me like a simpleton, as though I couldn't possibly understand my own child's health issue or health history and made the whole process of sticking an odoscope into a screaming baby's ears so much harder than it needed to be, reprimanding me for how I instructed him it needed to be done - my kid gets frequent ear infections, I know how to hold my own child for evaluation! The nurse even had the audacity to lob an incredibly rude comment at me for needing my prescription asap. By the time I was prescribed and released, I was in uncontrollable sobs, and I am a pretty stone cold person for public emotions; mascara pouring down my face with a still screaming child that I could hardly hold onto with our coats, purses and the basket of medicine stuff the doctor had shoved into my hand to carry on my own to check out. As I went to check out, the receptionist actually had to gall to ask me to "go over there, sit down and wait" for him to be ready! NEVER EVER AGAIN! I will go to the ER before I visit this location again! read more

I was told it would be 45 min to an hour. 2 1/2 hours later I was finally seen for a total of 2 minutes. Go to the emergency room if u want good care. This place is awful. This is the 2nd time I have been and will never waste another 50.00 co-pay again read more

Absolutely horrible experience. Prior to me receiving follow-up treatment at Patient First from a prior visit, the billing clerk refused to provide me with any treatment because she said there was an unpaid balance on my account. When I called my wife while sitting with the billing clerk, my wife advised that she had just paid the unpaid balance on the automated phone system and she provided a confirmation number. The billing clerk still refused to provide any medical care, stating that she had no way of knowing if my wife was telling the truth or not. In order to receive treatment, they forced me to pay the exact same amount that my wife had just paid on the automated system, which resulted in a double payment for the prior treatment. During my second treatment, the Patient First physician misread my x-ray which resulted in an incorrect diagnoses which resulted in unnecessary treatment in their office. A radiologist called me later that same night to inform me of the physician's incorrect diagnoses. When my primary care physician saw the x-ray, she was shocked at the original misdiagnosis because she said it was so obvious. When I subsequently arrived at Patient First for a third visit, the billing clerk again refused to provide me with any medical care because she said that I had a past due amount owed. When I explained to her that I double paid for my original treatment which should have resulted in a credit to be applied to my second visit, she stated I had not double paid anything as their system only showed that a single past payment had been made outside of co-payments. I called my wife while sitting with the billing clerk, and my wife stated that both equal payment amounts had already posted against our checking account and there should have been a credit applied to the second visit. The billing clerk then refused to provide me with any medical care, and she refused to adjust the bill to account for the double payment of my first visit. When I spoke to a Manager, she checked their billing system and she stated that only one payment had posted on their system, even though my wife's checking statement already showed two equal payments coming out of her checking account. When I complained about the fact that they were refusing to provide me with medical treatment, she said that she would authorize medical treatment only if I could guarantee that my wife had already paid all amounts owed. I explained that I didn't know if she had paid everything owed or not because they only showed that one payment had been received even though the double payments had already come out of my wife's checking account. I then left their office and advised that I would seek treatment at a medical provider's office that was able to account for past payments. On this same date, my wife who is authorized to handle billing for my account, spoke to the manager and requested that the medical bills be sent to our home. Patient First then sent my protected health information to an unauthorized 3rd party in Yorktown, Virginia who notified me in writing about the breach. Numerous Patient First employees denied that a breach had occurred, and they did not admit that a breach had occurred until after I notified their General Counsel & CEO about the breach. I have filed formal complaints with state and federal regulators for violations of state and federal privacy violations and illegal billing practices. In addition, I filed a complaint with Anthem Blue Cross Blue Shield which includes violations of the contract between the companies which requires that all patients who are denied medical care receive a triage evaluation by a nurse. If you want your medical information to remain confidential, I would find another medical provider and only use Patient First in the case of an absolute medical emergency. read more

Hands down - This place is AWESOME. GREAT service and the doctors have always treated us VERY well. In fact, one of the doctors saved my husband's life. I cannot say enough good about this particular health care facility! read more

My experience at Patient First was very positive. 11/30/16 The staff was professional and polite. I registered and sat for a minute in the waiting room ,and then I was called back. They swabbed my throat and got back to me with-in five minutes. I was in & out in 40 minutes .Very happy with the care that I received. read more

Went in for a bladder infection; was diagnosed and given a generic antibiotic. Later received a bill for $10 ( in addition to the $40 copay that i had already paid) It turns out that Patient First bills ANYONE who does not list them as their Primary Physician as an "URGENT" patient, which is then billed by the insurance companies as "emergency medicine." So, I could have gone to the ER and been charged the same amount! Ridiculous-- $140 bill for a very small health issue! If Patient First is not listed as your primary physician, do NOT go to them. I will NEVER go to Patient First again! read more

A week or so ago I knew nothing about Patient First, and was a bit chagrined to find out they were the only provider in my network under my new health care policy. After two visits in the last week I no longer feel that way. The Parham medical center quickly and efficiently treated my high blood pressure, getting me on new medication that immediately brought it under control. The PAs and nurses are greats -- as far as I can tell, so is the entire staff. I would have to say that I am very satisfied with the care I received. read more

If it was possible to give zero stars I would. I saw Dr Ledder who never bothered to do any kind of physical exam. She was argumentative and condescending. Worst physician I have ever seen.Poor bedside manner. I will not return. read more

My family have been going to Patient First for more than 3 years. It is convenient and most doctors are pretty good. I had pretty good experience with them until a year ago. The quality of the front desk and billing personnel has gone down a lot last year. They have been sending the wrong claim code to my insurance company and got denied, or trying to bill us on prescription drugs instead of my insurance company. I did not even change insurance plan during this whole time. We had to go back and forth to tell them they made mistakes. My husband got annual exam there and went back to have the doctor fill a form of health measurement for insurance. The front deck person told him it could not be done. My husband talked to the doctor directly and the doctor totally agreed to do it and said she did it many times. I really have the feeling that the personnel there do not know what they are doing at all. It is too bad I have to go back to my primary doctor office, but I am not willing to deal with Patient First since it is not convenient at all anymore. read more