Ever since this location changed a little over a year ago, every experience has been terrible. The…read morefront desk staff create a very hectic and stressful environment and don't provide answers. This behavior is clearly set by management / supervisors, I cannot imagine a good manager/supervisor would allow this type of behavior unless they themselves are setting the very-very-low standards. Never returning to this location. I am taking the rest of my family to Quest Diagnostic a couple of blocks away from now on. Definitely DO NOT recommend this location.

Being in constant pursuit, tune and alignment with health as I'm getting old…read more(::sad-but-grateful-face::), I made the appointment for a routine bloodwork online. The appointment was at 8:15am on a Saturday and I didn't know what to expect (because I had been to other labs where the weekends are just jam packed). The lab was easy enough to find and the waiting room was somewhat on the smaller side and it was full of people. Once one walks in, check-in is available via a kiosk or there's the option to do it from your phone. I opted for the latter and took a seat. I then was called to bring in my paperwork upfront and after less than 5 minutes, I was called in and greeted by a sweet lab tech. The whole thing took overall less than 10 minutes so I was happy to be in and out! Efficient and zero time wasted. I also got my results within 2 days! Super fast. This will be my future lab for all testing needs for sure! Very happy.

I was very surprised by the negative reviews, as our experiences at this location have consistently…read morebeen positive. A few years ago, we brought my son in and the staff quickly recognized that he had pneumonia. They were thorough, attentive, and would not allow us to leave until they arranged a transfer to Elmhurst ER, which I truly appreciated. During what was a very stressful and scary situation as a parent, they took the time to explain everything clearly and made my son feel calm, safe, and comfortable. On another visit with my youngest child, we again received excellent care. The staff was kind, patient, and reassuring, and we never felt rushed. This location is also never busier than expected, and the registration process is always quick and efficient, which makes a big difference when you're there with a sick child. Overall, we've felt well cared for each time and wouldn't hesitate to return.

Getting tested for Covid-19 in New York can mean a hellacious multi-hour long wait, only to be told…read moreyou didn't make the cutoff for the day. Modern MD's virtual queue takes the physical waiting out of the equation and allows you to essentially get an appointment to get tested. I've used the virtual waitlist twice now and have only needed to wait a couple of hours before I received a call to return to the office for my test. They offer both rapid and regular PCR tests, and both times I've chosen the more accurate PCR test and got my results back in 1 day via an online portal. The process couldn't be simpler. I have not felt great about the cramped waiting area, as many other reviewers note, but more alarming is the fact that several staff members remain unmasked at the office. From what I've been told, even if they have been vaccinated it's still unknown whether they can still carry the virus, so masking should still be required. It's funny because there are signs all over the office that state that they enforce a mask requirement. They don't. Fortunately I've never had to linger long in the waiting area or around unmasked staff, but it's not exactly a sign of care you'd want from an urgent care facility.

This Quest office is not only super clean but the staff is amazing here. Everyone I have come in…read morecontact with was friendly, knowledgable and caring. I have been to quite a few and no other quest compares in the queens area. They deserve to be celebrated and congratulated. Do better other quest labs in queens. Maybe get some pointers in customer care from these fine people

My PTT and INR was missing from the bloodwork for the clearance, so I was recommended to get the…read morebloodwork done at Labcorp. For some reason I'm unable to make an appointment at any of those two Labcorp locations in Long Island City, so I chose this location in East Elmhurst/Jackson Heights instead. Everything can be done online as long as your prescription is sent to them. The appointment process is done through their website and was simple. This Labcorp is on the second floor in PetCo Plaza and is also wheelchair accessible with an elevator. You may need to wait a little longer since they seem understaffed. The check-in is also done though their kiosk. The place looks clean to me. I was in an out within minutes. The Asian lady who drew my blood was courteous.

No one answers the phone when I call. Waited nearly 2 hours to give a urine test. Not the best…read moreservice.

Lol..... idk if I got lucky but I had an excellent experience with Mobile Health. Once I stepped in…read moreI was greeted with a form and a number. Waited maybe 5 min and got called up to finish app. Then 5 min later I was told to go do my business in a cup. another 10 min for my blood draw and finally less than 5 min to get the physical performed by the doc. Probably a total of 30-40 min for everything and I was out. Nurses/PA/MA, whatever their titles, were super nice and efficient. Especially skilled with the blood draw. Painless and no bruising after. The doc was also really sweet. They all worked very fast but still made time for some small talk. Facility is a bit cramped and not the cleanest but that's to be expected tbh. PSA, this place is on the 9th floor, to the left. Elevators work on a timer apparently. I was so confused because the doors wouldn't close. And when I got out they closed LOL. So doesn't matter what you press, they leave after x amount of time, apparently. (Source: security)

Good morning. The staff at work at 8am are not properly…read moretrained in navigating the system used by the company and need to be trained effectively at trouble shooting when complications raise. Costumer service was also ineffective. I don't know after paying out of pocket 200 dollars for paperwork that should have picked up last week, why it was not available nor easily accessible for a trained NP to print. There also were no Spanish forms available for a non English speaking first time patient for VPN agency to refill out. They were made to struggle to fill out English forms without staff assistance. Total lack of respect and just poor customer service. I speak a little Spanish and I tried to assist as an empathetic RN. It's a shame. I reported the lack of care of leadership.

Had a minor accident and needed stitches in my forehead. Walked in on a Sunday morning during a…read moreholiday weekend and was seen quickly and had a great experience all around. No insurance and was only charged $175 for the office visit plus $50 for the procedure (stitches). Went back 5 days later to have them removed and was not charged since I got the stitches there.

I came in the morning, and there were a few people ahead of me. I waited about 35 minutes to be…read moreinitially seen (the person taking my vitals was polite and courteous). Then I was swabbed and waited for test results (this part took about 45 minutes). Afterwards, I was seen by a PA who was polite and knowledgeable and the team sent a prescription to my pharmacy right away. The facility was clean; there were hand sanitizing stations everywhere. The clinical exam room was also clean. The only star I take off for this place is the receptionist who was a young sullen woman who did not GAF about anything. Every interaction was unpleasant, but I didn't take any of it personally. All in all, would recommend, as they open at 8am, though I did not come right at 8am.

Although it's very busy there, employees are very diligent and assure they listen to concerns and…read morethey are not people who work slow and make mistakes. I applaud each and everyone who helped me. When my boyfriend and I went there earlier for x-ray early morning as first people to arrive when they do, they quickly was able to check him in, nicely allow me to wait close by and showed me where I can sit, and finished his X-ray in less than a few minutes. Their rate of providing printed CD was faster than all other radiology locations. They print it right away on the spot instead of hours later. They also mention the issue because they know it's important to follow up right away, whereas other clinics ask you to wait for the report to be done in whatever time from they conclude. Furthermore, even though they say report takes 2 days, the doctor actually already received the completed report in less than an hour. I recommend going early at opening hours for less longer line.

I had a left shouldered injury about 2 months ago and have been coming here for the last 2 months…read moreto check on the progress of my shoulder. The staff are courteous and efficient. There really isn't much of a wait from my experience. I used the back xray area which is part of New York Presbyterian. I would recommend coming here for xrays, as the staff members seem to care.