Tell me if this looks like a "factory distressed feature" The store manager Rob Copland refused to replace this dresser and says this is supposed to be a feature of this furniture and not a defect. I thought at minimum the store management would stand behind their quality. This was reported upon delivery and they are now saying they cannot guarantee a replacement will be delivered without flaws. Is that Ethan Allen quality standards? Spent $8900 on a bedroom set and waited 5 months to get this delivered. Still waiting on the bed. Corporate, call me please, awful. read more

Ethan Allen - Furniture Stores Near Me - Agoura Hills, California

No customer follow through after you pay for your furniture. Delivery set up call shows as spam so we were not answering the calls. Salesperson knew this and did nothing to expedite delivery . After we reported that situation which delayed our delivery....she was too busy to get the problem fixed. After all.....she had our money and knew our furniture needs were met and not likely buying more furniture in the future. THEY DO NOT CARE, read more

As always Ethan Allen is head and shoulders above the others. Always find exactly what I need here.

Worst customer service. The woman at the front wasn't the least bit interested. Lisa was rude and kept cutting me off ( she literally told me "we dont have what you want", and was talking to me like I was an imbecile). As I walked back to the entrance, Lisa and the woman at the front were snickering and said "shhh shh! She's coming!!". How fucking childish. Do you not sell to people of color or something?? Never returning, and would never recommend. read more

Love Ethan Allen. I've always known about them peripherally and fawned over their old catalogues, but had no idea how extensive their services are! Their look is so classic chic and their furniture is functional, well built and sturdy. I didn't know this until my recent visit, but they do a LOT of customizing, including a huge assortment of fabric options. The employees were also very knowledgeable and helpful as well. I would definitely stop by this store as a starting point to decorating, it is also conveniently located near other home shops (mattress, appliance, furniture etc) so it's definitely worth visiting! read more

15 years ago I purchased my bedroom set from Ethan Allen, had a great Designer experience with Torrance fitting a 4 poster bed into a low pitched ceiling . 15 years later the set still looks brand new and i've made 2 in/out moves one long distance since. Quality is key word . 15 years FF I live in SF Valley & it's time to redecorate our living room . We visited the Ethan Allen Showroom in Agoura Hills where we met Curtis, our Designer. We didn't look on line at pricing or models so as to keep an open mind when we saw the items in person. from the immediate greeting & call for a designer Curtis gave us a ton of freedom to browse without looking over my shoulder but taking in the info of what we had in mind. We initially picked out a double reclining leather couch & one leather reclining chair. When looking at those initial designs in our home , we ditched the all leather room . We went with a fabric couch and two leather chair recliners . Curtis has been terrific bringing samples to our home , measuring every aspect of delivery complications & even meeting with the delivery crew to verify the sizes of furniture we picked will be able to make it through our complicated delivery . Curtis has been responsive, patient and compassionate you see i just had another foot surgery and am in recovery but non ambulatory . It will take approx 8-10 weeks for our custom furniture to arrive . You are not getting warehouse furniture but custom made to your specifications . Quality furnishings , Quality Designers who give exceptional design & attention to detail & exceed all of our expectations . Photos to follow upon delivery read more

I stopped by the Agoura Hills Ethan Allen store on a busy Sunday afternoon and was warmly greeted at the reception desk. After browsing through the store on my own, I was fortunate to meet Mugdha, who was kind enough to help me with a chair that I had chosen for my husband. When I described the type of fabric I thought he would like for the cushion, she went to work and set aside four fabric samples, all of which met the criteria for what I was looking for. She wrote everything down for me and I let her know I would be returning later in the week with my husband. He and I came back the following day to purchase the chair with one of the fabrics Mugdha chose. She was extremely kind, efficient, knowledgeable and professional. Such a wonderful shopping experience at this store. Thank you, Mugdha! read more

I did it! I could not help myself! After re-doing my living room, where it started, then my master bedroom, I could not leave the guest room undone, not after seeing what Aileen could do. And as predicted, Aileen turned my guest room, which looked just okay into a beautiful, inviting room that I am thrilled to share with my guests. Truth be told, I smile every time I walk by and think to myself, that looks beautiful. I love, love and I do mean love how it turned out. I will be honest, the bed, the Blythe took almost a year to be delivered, but it was worth the wait, I love it. Most importantly, Aileen was very honest and up front about the potential for delays and the possibility that I would be waiting, but as she said, it will be perfect and it is. I have no idea how Ethan Allen will be keeping the lights on now that my home is done, oh wait, I do know, Aileen! Aileen makes it seem so easy, she has an incredible eye for putting things together that suit the space, mine has been more challenging due to the limited size and where the windows are, but she did it. Really, she didn't just do it, she nailed it and created a look we love. Thank you Aileen! I also want to add my thoughts about the latest delivery guys, Bill and Javier, great guys, nice, professional and careful. Having done three rooms over the past couple of years, I have met a lot of their delivery people, all top notch, whoever is doing the hiring and training should be commended, they are choosing great employees. And the schedulers at the delivery center, again, professional, accommodating and very easy to coordinate with. I can say without any hesitation, I am very happy with my Ethan Allen purchases.....I joke that I have turned my townhome into an Ethan Allen showroom.....well maybe there's some truth to it, but I am so glad I did, it's my happy place. read more

I am in love with my home redesign! My design consultant, Aileen Munoz, did an outstanding job listening to me, incorporating pieces that I love and bringing everything together. My dilemma was scale, we moved from a smaller home to a larger more open plan and everything felt tiny. We now have a gorgeous home with a flow of color, texture and furnishings that we will cherish and enjoy for years to come. I'm writing this in the midst of a pandemic with retail shut down, etc. What I can tell you is that I was even able to work with Aileen/Ethan Allen remotely to review and approve additional design plans. For what it's worth, if you can, keep the economy going and keep people working so don't halt your projects due to physical restrictions. Magic can happen and I can't wait for my next order to arrive! read more

Ethan Allen - Furniture Stores Near Me - Agoura Hills, California

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Aileen Munoz at Ethan Allen in Agoura Hills is a magician!! For an entire year, I spent weekends trolling furniture stores, feeling totally lost and overwhelmed (in addition to ignored)! I wandered into Ethan Allen one day and met Aileen. She came over to the house and took all the measurements, photos, etc., then a week later she put together a whole design presentation for me. I didn't think I'd like what she picked, but I loved it!! I had to wait a bit because of Covid/supply chain issues, but it's finally here and I couldn't be happier!! I highly recommend Aileen, she is a super talent!! She even supervised the placement of everything as it came off the truck. No issues, I'm so pleased with the result!! read more

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We have bought a number of pieces from here for our bedroom, living room and dining room. I was really happy with quality and service. I appreciated being updated with an estimated time frame of when my order would be ready. The wood furniture is really sturdy and has a beautiful finish. You have to know what you are looking for when you go in the store and have a game plan. When I asked for them to recommend a few specific pieces within a specific budget the design people came to my house and made recommendation to furnish multiple rooms that was four times the budget. Just fyi read more

Not a big fan, honestly. I think it's all a matter of taste. I don't like being followed around the store, I think the prices are too high, and the style is too bland. This location does have good, ample parking. I did buy a table (from another Ethan Allen) that is very nice, but overall, not a fan. read more

Why would anyone truly want to shop at that place . Quality is average , service is below average , selection is limited and the prices are on the high side for the three prior mentioned. The good news is the have not had the going out of business sale .. or is that the bad news ? read more

I spent thousands of dollars on the Ethan Allen Custom "Bennett" sofa and loveseat. Almost two years later, feathers are still popping out of the pillows and the sofa cushions continue to get lumpier and saggier. read more

Kristi was amazing with her service. Helped us match chairs to my moms new dining room table. Very knowledgeable about the items they have and the quality/material of their furniture. We are excited for these chairs to arrive! read more

After months of looking for a dining room set, I finally found the perfect one here. I couldn't have done it without their in-house interior designer Lisa. She could not have been more informative and helpful, I was in awe over how extensive her knowledge was. Lisa has a great eye, and what I appreciated the most was her honesty. If you are in the market for new furniture, lighting, decor make an appointment with Lisa, you won't regret it. read more

Get so many compliments on my beautiful new everything. Too bad our salesperson dumped us! I don't care that she moved... She should have seen her fabulous job! She has come to town to see her son. Oh well. read more

I would do whatever I could do to not purchase any furniture here. My wife and spent over $12K in our first purchase. The bedroom set and the two piece hutch we bought were special order, as their colors were made to order. The coffee table we bought was not a special order due to the fact there were no color choices. It came one way. When we had our couch delivered on a Thursday (not Ethan Allen) we realized the coffee table would not fit. The next day we went to the store to cancel the coffee table. We were told by Deb we could cancel it but we would have to pay a 15% restocking fee. I asked Deb, could it be waived since we spent so much money and had three other rooms to furnish. Deb said the store manager would make that call and she would contact us the next day. I received a call from our sales consultant and she said they couldn't waive the fee. I asked to speak to Dana the store manager and I was transferred. I explained the whole scenario to Dana and she said it is company policy to charge the restocking fee. I asked her to please call the corporate office on Monday to ask them. She said she would and would call me back on Monday. I never heard from her on Monday. I called the store today, Wednesday, and she told me the sales consultant should have called me on Monday. Dana then told me they wouldn't waive the restocking fee. I told her to please cancel the coffee table and issue me a credit less the 15% and I would like an email of the accounting. Dana said she would and that was at 12:17 pm. It is now after 5:00 pm and no email. You might ask how much was the restocking fee? A mere $120.00! Truth be told, the $120.00 won't break me, but when you look at the fact we spent over $12K and the manager knew we needed to furnish three other rooms, this I don't care, company policy attitude, is bs and a joke. Where is the customer service? Unfortunately in today's society, there isn't any! Shame on you Ethan Allen, the store manager Dana, and Deb for not realizing it's not about you, but the customer. Fortunately, we have many choices where to buy the rest of our furniture and it won't be Ethan Allen! read more

For 40 years I have been buying EA furniture. Recently, I bought a sofa and love seat from Aileen a the Agoura Hills location. Within only 4 days of delivery, the cushions were already flattening and thus caused the fabric to bag. When I called I got a woman named Diane who said EA was aware of the problem and that I was one of several complaints. She further explained that EA had changed foam manufacturers which was not as good as the original foam but she offered me no solution except "wait until EA 'goes after' the new foam manufacturer." I was not accepting of this solution so I called the corp. office but they referred me back to the Agoura Hills store. I left several messages for the manager, Christine, but she never returned any my calls. My sales person, Aileen, told me she was not able to help me. EA is absolutely not what it once was, that is clear to me. I had to fight my way into getting the two sofas returned. The only way I could get anywhere was to have my attorney write a letter to the main headquarters and their attorney finally saw to it that Agoura Hills took the two sofas back, for a full refund. What an ordeal! Every single person I spoke to at EA Agoura Hills said I bought the sofas and I must keep them. They did offer to repair them but they were not damaged or old, they were brand new sofas which caved in in just 4 days. When I asked how they were going to repair them to be like the one on the showroom floor, the answer was "we took that Oxford model off the floor." Finally, after 3 months of begging and pleading for a kind and fair solution, the attorney for EA approved the pick up and return of the sofas. The refund was for almost $6000.00. I took $1695.00 of that money and went to Living Spaces, got 2 sofas which are holding up far better than EA's. They are much more comfortable and sturdy. I am absolutely not suggesting Living Spaces, I am merely stating the facts. My experience is that EA's furniture is made poorly, the sales people will not help you if there is a problem, the management will refuse to do the right thing, and, in fact, they are rude and unkind. Without the aid of an attorney, which cost me, I would have been stuck with inferior furniture and strangers coming into my home to "try" to fix it. After 40 years of only buying at Ethan Allen, I will never buy anything there again! read more

Disappointing experience. Made an appointment to just arrive to doors being locked. As we started to walk away a lady comes to the door and says we can't come in everyone is busy even though we were right on time for our appointment. Opened account prior to coming as we saw what we wanted online and just wanted to see it before we purchased. Will not be back. read more

Wow! I just left the Agoura location and was incredibly disappointed at the extremely poor customer service I received. There was no one else in the store and what appeared to be at least four employees. Beyond a greeting and a "designer" telling us she didn't want to get to close because of COVID and would let us browse not another word was spoken. I anticipated something completely different at a brand such as Ethan Allen. read more

We were given absolutely excellent service by Danna @ this Ethan Allen. Initially, we bought a floor sample from her but realized quickly she had a great eye for blending together our pieces. Though we live 30+ miles south, she was willing to drive down and put together a home furniture design which pulled together our home. This is a great service Ethan Allen provides and this particular store is larger and nicer that the Westside store near us! Very much worth the drive. read more

Recently purchased a new custom sectional and some accessories. We were extremely happy with Aileen Munoz as our designer. She was fantastic from start to finish. Great eye and excellent communication. Highly recommend! read more

Design Consultant Maggie Allen is the best. She not only understands color and design she goes out of her way to please. When my wife and I couldn't agree on lamps Maggie brought them to our home so we could see them in place. This is only the second time we shopped this location but it will not be the last. Maggie is now helping us with our guest room. read more

We have been looking for lamps for almost as long as I can remember. We bought lamps and returned them from high-end lighting and furniture stores and lower-end retailers. No matter what we selected they never looked right. Two weeks ago we stopped at Ethan Allen and, not surprising, we had the same experience. Then a miracle happened. We met Maggie Allen (no, she is not a relative to Ethan Allen) one of Etha Allen's design consultants. Maggie not only made suggestions but later in the week she brought the lamps to our house so we could see how they looked in place in three different rooms. We now have six new lamps that we love. Maggie is not afraid to give her opinion as she explains why she is making a suggestion and a great asset to Ethan Allen. Our next project will be easier since we have Maggie helping us redo our guest bedroom. read more

My husband and I have a couch we bought over 20 years ago from EA that is still in very good condition considering we have four children and dogs. Because of this we visited the Agoura Hills store looking for new living room furniture knowing the durability and quality of EA products. We were lucky enough to have Mughda, one of there designers, approach us on the floor. She was absolutely fantastic. She took so much time with us, came to our home and put together an amazing presentation when we went back to finalize things at her store. Ethan Allen is very lucky to have her working for them. read more

Recently purchased a Boscobel Dining Table 60 inches for $3K. We've only owned this piece for a week, and per the usual wear and tear (e.g. dinning) we are already seeing multiple scratches on the glass table top. Now we need to purchase a table cloth to protect the glass, there goes my plan of having a glass table to make the space seem larger... read more

We recently bought a "floor sample" sofa from Ethan Allen. One cushion did have some soil on it--but we figured we could flip the cushion over. When the sofa arrived, no stain at all. We called to thank E.A. and the representative said the store tries its best to send a nearly perfect item. Thank you Ethan Allen! Also, designer Elizabeth Williams was very helpful and came to our home two times to help us with our selections. Looking forward to Saturday for a new chair delivery. Ann and Johnny read more

I remember the olden days of 12 years ago, when they stood behind their product and offered great service. Not this time. So disappointed. More than $2,000 for a rug with a pad that doesn't fit and frayed edges. They offered to cut the edges and charge me more for another pad. Never more, and that ain't a raven talking. read more

I had the pleasure of purchasing my first Ethan Allen furniture this week from the Agoura store. There was a storewide 22% off sale that I was able to take advantage of. I was treated with such respect, patience and consideration and worked with a design consultant named Lisa. She came to my house twice and spent a lot of time getting to know my tastes and needs and provided me with advice and options in designing my small space. I never felt pressured which is so important when making big purchases. She helped me pick out fabrics that I am so happy with and cannot wait to see on my new furniture! It was a very positive experience and the furniture quality is really hard to top. read more

10 years ago bought all my furniture from here, let me tell you things have changed. The quality is not the same. The price has doubled and not the same quality or service. I was looking for a counsel table but wasn't sure how it would look in the space. The sales person was not helpful and said if I didn't like it would have to pay for delivery and a 15% restocking fee. Restoration Hardware will take it back right away no questions asked. Sorry EA you lost a customer!!! read more

Manager called and is making it right. Way to go Ethan Allen.

Customer service is subpar! Coming an hour from the Westside, we attempted to have our Ethan Allen dining chairs reupholstered. The store had all the information regarding our previous reupholstering of the same chairs. In spite of this (!) and having sent pictures of the furniture tags and chairs again, we were asked to provide all measurements, several times! In addition, Pam emailed that she could not tell what fabric I had chosen, DESPITE having given her the name and grade from the store's own website! She had the NERVE to ask me to research the code for her as she was unwilling or unable to look at the website herself! One would think that an upscale store such as Ethan Allen would have properly trained staff. In today's world, rude, arrogant customer service won't get you far! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or read more

I love Ethan Allen their merchandise is quite superior and so beautiful. Customer service and design advice is the best. Once you purchase from them you can expect the best customer service from their team that helps with repairs if there are any little glitches that you might have in your furniture. They are professional and know what they're doing. So happy I purchased my beautiful sofa from them. read more

Loved working with Maggie!! She came to our home for the design consultation and did a great job understanding our needs and being creative at the same time. I hate picking out colors and patterns but she made it so fun! She went out of her way for us and provided amazing service. We ordered couches and an ottoman. Can't wait for them to arrive! read more

I recently moved into a 1BR condo with no furniture - starting from scratch requires a vision and creative expertise that I just don't have. I was in need of everything - bedroom furniture, living room furniture, bar stools, accents, rugs, etc. I came to Ethan Allen because I didn't even know where to start and met Breanne Swenson. Breanne quickly became my saving grace - she took the time to learn more about me, my lifestyle, and my personal style so that my decor would make me feel at home - she turned my house into my own little heaven! I am so grateful for Breanne's creativity with my smaller space, her energy, and her ability to help me make quick decisions about furnishing everything at once. This would have taken me years by myself. Thanks a lot to Ethan Allen for having such a talented designer! read more

Once again Dana Conine at the Agoura Hills Ethan Allen location deserves more stars than are available! We were working on our backyard / patio and I had searched every patio store imaginable, researching chairs, tables, etc. After selecting a few items I was stumped - what to do about the outdoor dining table chairs / set. I decided to check in with Dana and see if she had any ideas. I never really thought of Ethan Allen for outdoor furniture, but had loved working with Dana on my living room. She was again amazing! Solved my problem. I just returned home from work and am looking at a beautiful, comfortable, amazing patio decor. Not only did she help me select the "right" chairs, but the way she pulled off the fabric selection in relation to an items I already had was just perfect. Furniture is a big purchase. Dana will not let you make a mistake and I am so, so happy with my selections and every penny spent is worth a million! Her patience, impeccable design selection and joy at seeing you (the customer) happy is priceless. Thank you Dana for the beautiful backyard setting. Thank you for always listening. I am sitting in my chair enjoying every bit of it! Now on to accessories! I cannot thank her enough. read more

We met Breanne Swenson at the store in Agoura Hills. She was very helpful and we never felt pressured. She came to our home a few times and helped us design our family room for our new house. Breanne helped us pick the best paint and stain colors for the room and made suggestions for a number of other items that were not associated with a purchase from Ethan Allen. In the end, we did buy a sectional from the store that made the room complete. Without Breanne's help I never would have felt good about making the purchase. Today the room is the centerpiece of our home and we get rave reviews from friends and family when they visit. We are grateful to Breanne for all of her help and will be definitely returning to see her again when we are ready to tackle another room. Joe and Laurie C. read more

I am really happy with all the furniture that I have bought at Ethan Allen. I bought 3 bedroom sets, a coffee table, end table, and a mirror so far. I tend to wait to purchase my pieces when they go on sale. I know what I want and then wait. Sometimes they have a 10% off sale and I jump at those sales. Btw, they are having one this month!! I tend to call up Susan and tell her what I want. She is great and provides excellent service. I'd give Ethan Allen 5 stars, but it is pricey and their charge card has a high interest rate. They do offer a 6 month finance plan, but I think they used to have 9 months (which was obviously a lot better). Overall, they are a great store with great furniture. read more

we bought a leather recliner chair and a supposedly American made couch. neither one was made in the United States. The quality could have been bought at the dollar store. The couch sags in less than a year, the fabric is sub-quality, the leather is starting to roll in the seams...these were very expensive and supposedly made to order...there was no follow up after the sale. i thought this was a higher end company...they are only higher priced. they have changed. i would rather have bought from Jerome's. never again. very disappointed. in less than a month i wanted to sell the couch and chair. very uncomfortable and not what we saw in the store. also bought the protection policy...don't do it. read more