The wonderful women at this practice are amazing! I am a very nervous patient, but every…read moreexperience I have had here has been relaxing, comfortable and pain free. And they are absolute perfectionists! Their work is exceptional. I could not recommend them more!

I recently moved to the area and needed a new dentist. I've had deep cleanings before whenever…read moreI've had to change dentists due to moving, etc. My recent dentist had me on a regimen that was working very well where I had a teeth cleaning every three months and didn't require a deep cleaning. However, when I moved Summit Smiles wanted me to get a deep cleaning despite my numbers suggesting my teeth / gums were in good shape due to my regimen. In any event, I agreed to just get in with a dentist. They told me my x-rays may not be covered by my insurance. I agreed to that too. I get a bill from them for $71.00 for a comprehensive oral examination plus I now need to spend over $200 for deep cleanings. When I call them, the girl immediately had attitude and had to ask me my name twice and over talked me. She actually tried to project that I was the one overtalking her (lol). I could not get a word in edgewise and she just kept telling me I have to call the insurance company. They aren't the ones billing me. I hung up on her because she was just extra rude and I was not being heard. I called the insurance company to find out THEY FAILED TO LET THEM KNOW I WAS A NEW PATIENT so that is why I was being billed for the comprehensive oral examination. So they made the mistake. Needless to say, I just wanted a teeth cleaning. I didn't need a deep cleaning despite them forcing it on me. I live two hours from my previous dentist and will return to them until I find an honest dentist and one who doesn't have rude receptionists with attitude. They lost a patient and it is sad the people who answer their phones is the cause. It appears from other reviews I am not the first one this has happened to.

I have been going to Pocono Dental for more than 2 years and have never had an issue. They are…read moreprofessional, do not cancel appointments like some of the others in the area and the office is state of the art. Front desk staff Tammy is amazing. I've tried almost all of the other dental office in Monroe county and this is the only one I can say this about.

Absolutely incompetent office. Have to call multiple times to confirm appointment with them…read more Rude service and Dr Singh set me back months. Thank goodness I found a real dentist who corrected his mistakes. HORRIBLE.

Dr. Taormina is a dream come true. When you enter the office, the atmosphere is so relaxing that…read moreyou don't even feel like you are at the dentist. The staff is beyond amazing. The hygienist will put you at ease and make you feel comfortable. There is no fear when you are here. Dr. Taormina will take all the time you need to explain things. He is an expert on everything, from fillings to implants. Thanks to the doctor and his amazing staff. I now have a million dollar smile. I highly recommend Serenity Advanced Dentistry. Try them once and you will be hooked for life.

I see at least one review that can't possibly be real. These are the nicest people I've ever met…read more They don't take insurance, but they help you get partial reimbursement. I'm okay with paying a little more to be around positivity like that. I have PTSD related to medical experiences, so the fact they made me feel calm is fantastic.

Dr. Wert has just opened an office in Hellertown. I went to him because he was using the offices…read morethat my old dentist had used. I was so pleasantly surprised. I had been to my old dentist twice already because of pain on one side of my mouth. He took x-rays and examined me both times, but could never find anything. So I mentioned the pain to Dr. Wert. It took him five minutes to see what was wrong. He gently tapped on a couple of teeth--no pain--and then when he tapped on the third one it was clear he'd found the source of the pain. I had a crown on that tooth, and Dr. Wirt told me there was infection under the crown. He would have to remove it and clear out the infection. I was so relieved to know what was causing the pain, and that it could be fixed. I'm so glad he opened an office in Hellertown. Oh, and the office staff was very pleasant and helpful too.

I called to schedule an appointment as a new patient for a consultation and the front desk person…read morewas EXTREMELY RUDE. She was nasty and disrespectful and laughed as she apologized when I told her she was rude. This place was recommended to me by a family member who also said the front desk person was rude but everyone else was pleasant in the facility. Not a place that I want to spend my money AT ALL. Their loss. They need to get rid of the person who answers the phones and greets people.

This review is based off my attempt to make an appointment and the staff working at this office,…read moreand not specifically for Dr. Hamel's capabilities. Call 1: Approximately 11am - I am immediately asked if I would like to hold. Sure, no problem, I'll hold. 10 minutes pass without a single "we'll be right with you". I hang up. I am now irritated. Call 2: Approximately 2pm the same day. The phone is answered by a woman who talks to me for about 15 seconds, and then puts me on hold. 11 minutes and 33 seconds pass. I hang up. I am now pissed and decide to Yelp my lovely experience. Dear Dr. Hamel, You may be a lovely dentist, but you need to teach your staff how to handle phone calls. Long story short, I am in search of another dentist. Regards, Hates Being Put on Hold

Those of you who know me, I only write reviews when I am wowed with a service or meal...and these…read moredays unfortunately that doesn't happen as often as I wish. But today me and my lovely wife were very impressed with Dr. Hamel's office. Just go...you will not regret it. I have been to a few dentist in the Poconos, and not one tops Dr. Hamel and her staff. I was greeted by a very professional and friendly receptionist named Maureen. Shortly after I was called to the back by Dental Hygienist (Mindy) who took my x-rays and did a cleaning. I have been to many dentist in my life, I have to tell you Mindy is an artist with her hands and dental tools. I have to also mention another Dental Hygienist (Sandy) that took care of my wife. Both Sandy and Mindy were true professionals and are very good with their tools. Dr. Hamel..so gentle and honest. Integrity and trust is paramount when choosing a dentist. She examined me, addressed all my concerns and explained a needed procedure very well. Make an appointment and see for yourself. I only have on MAJOR complaint - not going to this dentist before today. I have lived very near to the Doctors office and it took me 10 years to get into the office (my fault). Don't make the same mistake as me and go see Dr. Hamel for your next dental visit. Thank you Dr. Hamel, Mindy, Sandy and Maureen. Welcome to our family we look forward to seeing you for many many years to come.

Dr Hanyon runs a great practice in the Mt Pocono office (haven't been to the others) and I find the…read moreentire staff to be caring and motivated towards providing excellent customer service. The staff has many times gone above and beyond for me and actually are just nice and caring people. which is the result of good hiring practices. Their team of dentists are exemplary. The operation is growing in terms of technology and while I'm sure that this increases cost, it also increases a better level of dental care, which is something that I personally care about as it impacts our general health. I highly recommend MPDC.

I had my first appointment here today and was rather impressed by the level of service I received,…read morethe technology used, and the friendliness of the staff. Dr. Silvia is obviously a master, as his work was both quick and painless. On top of that, the x-ray machine they used was impressive and VERY fast. Overall I am completely satisfied with my experience here and I highly recommend this Dental office to anyone in the area!

We've found this office when we were in search of a new practice after our former one stopped…read moretaking our insurance. We are extremely satisfied with the service we as a family receive. From the staff, the doctors and the office. Everything is great and I highly recommend to friends who are looking for a great dentist.

Would give 0 stars if I could. Montague family dentist has the absolute worst office staff I've…read moreever seen. The dentist was great. The main woman doesn't care about their patients. Especially, if you are on medicaid. You are a number to her. They have no idea what's covered under my policy. Only 1 person, the main person, can handle my insurance. Why bother to train all the staff when you can just do it yourself and hold all the power. I'm now in my 6th month of waiting for them to finish a root canal. 6 months. They filled half my tooth but billed insurance for a full filling. Stay away.

I am severely dental phobic. I need anesthesia to make an appointment…read more My husband has been going to Dr. Kandl for years and finally convinced me to go due to a severe toothache. The front desk was so kind and sweet. Waiting room relaxing and you can't hear the drilling that makes me break out into a sweat and want to run. The Assistant and Dr Kandl listened to me.....every word and fear. They spent time with me and did not do anything until I was ready. Their demeanor and patience has made me a patient of theirs for life. I don't even get anxious anymore for teeth cleaning. THANK YOU! You are a true example of how patient care is supposed to be, especially someone with a horrible Phobia that needs care.

I had been a loyal patient of my previous dentist for over 30 years and never once had an issue…read morewith billing or unexpected charges. When he retired, I was referred to the new dentist who took over the practice. I had no existing relationship or loyalty to this new provider, and I was extremely clear from the start: I am out-of-network with United Concordia, I have never paid out-of-pocket for dental care, and I was not willing to start now. I told them directly that if they didn't take my insurance, I would go elsewhere. I asked multiple times before the appointment if I would be charged, and I was repeatedly assured that I would not. I was told they do this all the time, that a form would be submitted to my insurance provider, and that everything would be handled -- no worries. Now, I've been billed $350. When I followed up, they admitted they were unfamiliar with the various United Concordia plans and were unprepared for the volume of patients after taking over the practice. In other words, they gave me false information and are now walking it back with excuses. Their response was essentially: "We're being more careful now," which offers no resolution or accountability to the patients already affected by their mistake. This situation was entirely avoidable. I was proactive, transparent, and clear about my insurance and my expectations. They gave me misleading information, and now I'm left with a bill I never agreed to -- one I would have avoided had I received honest communication. This behavior is unethical. It's a complete lack of accountability and professionalism, and I find it unacceptable. I will be disputing this charge with the appropriate authorities and reporting the incident as necessary. I strongly advise others to get every assurance from this office in writing. Based on my experience, I would not trust their word.