I have been doing laundry at Laundrymates for the past few years due to its proximity to my home,…read morebut after tonight, I will no longer be supporting this business and want to share about the harassment I received tonight that resulted in my calling Boston Police Department. The laundromat is owned by a family- I primarily see the son, but at times, his father is also present, which has always left me with an icky feeling. His father STARES at patrons so intently, it makes you feel very uncomfortable. He polices you as you do you laundry and keeps the bathroom locked. You have to ask for permission to access the bathroom to wash your hands in between loads. Tonight, I entered just before 7 pm and there was another young woman attempting to do laundry. I say attempting because the washer machines she was using read "Error. No Sink Fill". She told the older man about this four times and he did nothing to resolve the issue. After her telling him multiple times, he called his son who came downstairs and moved her loads to other machines that I was about to fill. Due to the delay in getting a washer, my clothes were still drying at 8:50 pm since I had to wait for her to finish using the smaller washer machines. Shortly thereafter, the older man went to the breaker panel and turned all of them off stopping my clothes from drying. He then proceeded to turn off all the lights and told me to get out. I informed him that I could not pack my clothes in the dark and needed light to pack my still damp clothing. He STILL REFUSED and I proceeded to call 911 because I was standing in the dark with a very odd old man. The officers (one male and one female officer) arrived and the laundromat was still dark. I explained the situation to the police and he was still belligerent. After packing my clothing, the police and I attempted to leave the laundromat and he stood in front of the door. They had to yell at him to move out of our way so we could exit. This entire situation was completely avoidable and unfortunate as I'm choosing to share this disgusting story. They need to repair their machines, and better yet, STAY OUT OF NEIGHBORHOODS where you clearly don't trust your clientele. At the height of the pandemic when many were withdrawing their support of Asian-owned businesses in Boston due to a false and perceived connection with the COVID-19 infection, my household and I still continued to do laundry there while others sought out other laundromats. The treatment I experienced tonight makes me deeply frustrated and sad. I will be withdrawing my support from this business and letting other know. I am owed a refund, but most importantly, an apology.

This laundromat is such a great find. The laundromat next to me has been closed for self-wash since…read moreCOVID started and I was in desperate need to do laundry. This place was very clean and the owner was very friendly, he oriented me to the machines and how to go about paying. Some machines give you the ability to pay with your credit card but the dryers are solely coin operated. There is a machine to exchange cash for quarters. Pricing is pretty standard. I only spent $17 for 3 loads of laundry that included my comforter, 3 sets of sheets, bath towels (6), and 1 large bin of clothing. Would definitely recommend this place to anyone. I got there 30 minutes after opening and there was only 1 other person in there.

I wonder if its half price to just get my stuff folded. That's the part i hate. I really really…read morereally really hate doing laundry. Once when the machine in my building was down I decided to take a 30 second trip over here. With quarters in hand I was ready to sit down in a sweaty gross laundromat and daze myself while watching my clothes spin in circles. That was of course until I saw that they would do it for me for the low price of $1.10 / pound. My 25 LBS of clothing would take at least 3 loads and an entire day in my 1 weak ass machine. Now I can save all that time and have people do all of this for me once every 3 weeks for under 30 bucks and my stuff gets perfectly folded unlike the half retarded way my clothes come out when I do it myself. This is completely worth is to someone who values their time as much as I do. Now I can have that time to grocery shop, hit the gym, or down a bottle of Jameson and black out. Wooo!

The worst laundry in Boston. Terrible service. Go elsewhere!…read more I stopped in on a trip, and had a terrible experience. The staff made me feel very unwelcomed. It's metered parking only, and I was given a lecture about using the coin exchange machine inside to feed the meter.

This place just opened up and its closer than my usual laundry mat so I gave it a try. I'm happy…read morewith it. It's about $1.25/lb to have them do your laundry or you can use the use the machines there. They all look brand new. There is wifi in the buidling and TVs so you can kill time there no problem. They offer alterations and dry cleaning, but I've never done it.

Service improved from what I've seen the other reviews say. The washing machines have different…read morepricing which is visible on the machine if you press the setting and the staff are willing to help every time. The overall vibe of the laundromat is nice and clean, and they mop every morning and their sign is adorable.

They really need to put up proper signs explaining how to use the machines. We tried to add more…read moretime to our dryers; one worked with the additional quarters, but the other one didn't. When we asked the owner about it, she just told us to add more money. At that point, we decided not to extend the time and asked for the money back that we had already inserted. She claimed she didn't have the key to pull the money out. What a ridiculous excuse! You don't even have a couple of coins to reimburse us? We gave up on getting our money back, but it feels like highway robbery. Don't go here.

If I could give zero stars, I would. The owner here is incredibly rude and will interrogate you…read moreabout why you're getting coins--from a coin-operated laundromat, of all places! I come here often, but after today, I will never be back. My clothes came out of the washer covered in black marks, and the dryers are painfully slow, eating up all my coins. I was using four machines and kept getting asked which ones were mine. When I went to get more coins, the owner actually told me I didn't need any more, even though my clothes were still soaking wet after 36 minutes in the dryer. This entire experience left me baffled and upset. Save yourself the time, money, and headache. Go elsewhere.

***CASH ONLY*** Do…read morenot partake in the drop off laundry service. They charge an extra $5 if you want your clothes separated by color. It's weird. Who washes whites and darks together. Obviously there's an upcharge for fabric softener and bleach as well. And if you're in a hurry, then forget it. They need at least 24 hours to complete the job. So instead of waiting until you have nothing to wear you should go a week earlier. Parking is difficult so this is more of a neighborhood spot than a destination. You're better off doing your own laundry. But if time is more important for you, then keep searching because this place is not the place to drop off your laundry. But if you're local and don't mind doing your own laundry, then this place is a good spot. Just not for drop off service...

I wish I could give them zero stars. My clothes came back smelling absolutely disgusting and in…read moreworse condition than before. Do NOT use NimNim

Please spare your garments and do not send your dry cleaning here. This is my first experience with…read morethem and I will never go back. The items I sent were pristine, but the buttons came back broken, cracked, and chipped. I only included three photos but nearly all of the buttons were damaged in some way. The garment bag they came back in also had an unpleasant odor that made everything feel unclean. The website does not accurately track your order, and therefore the notifications don't come as they should. The pick up and drop off is convenient, but there are far better options that do the same with competitive value. Absolutely not worth the money and sadly ruined my items.

I've had a pair of pants with them for repair that I dropped off before COVID-19 (mid-March). When…read moreI stopped by in April to see if they were open, they had a sign saying they'd be re-opened on May 18. I've stopped by twice since then - at the hours stated on the hand-written (COVID-specific) sign on their door - and no one's ever there. It's locked. I'd really like to get my pants back, but they don't answer their phone, they have no voice mail, and they have no website/email. What am I to do? How can I get my pants back?

I brought in a number of clothes that I'd spilled things on (the downsides of poor hand-eye…read morecoordination). The woman working the counter told me that they could try their best to remove the stains, but that I would be better off replacing them since they were mostly t shirts. I was really impressed with their integrity in passing up sales (during what I imagine is a tough time for them) for the best interests of the customer. I'll be coming back here for a while.

I'm so impressed with all the upgrades at Oxford Spa Laundromat. The new décor, improved layout,…read moreextra space, and updated washers and dryers have made the whole place feel clean, modern, and welcoming. I accidentally started the wrong washer, and the owner was incredibly kind and helpful. Excellent customer service and a beautifully improved laundromat. Highly recommend!

5 stars for laundromat and laundry services. 1 star for dry…read morecleaning. Two months after having a few things dry cleaned here, they still reek heavily of perfume/scent, despite having asked that they not be scented. A friend is airing them on his porch, but I think these items might be ruined. Going back to Porter Square Dry Cleaners https://www.portersquaredrycleaners.com for dry cleaning. Things come back clean and smelling like nothing.