Had a good start with Jacob's but it then got strange. We hired them to replace some ducts and appreciated the fast service. We then received a quote for a whole house air purifier and accepted it. We also signed up for a yearly maintenance plan at over $1k a year. However, after they came out to measure for the air purifier they would never tell us when they would install it. We kept calling and could never get an answer. After they finished measuring, we also asked for a bid to replace upstairs ducts. The techs said they were happy to look and give a bid. The first time we asked for a quote the owner and a tech did it for free. However, this time, despite being on their top Golden Apple maintenance plan, at $100 per month, and not being informed about any charges for quotes in advance they billed us $160 for having their guys give us a quote for upstairs ducts. We paid it, but then canceled the Golden Apple plan since it apparently didn't include quotes for ongoing work and we had also now been paying them monthly with no benefit. When we finally got a quote to repair upstairs ducts, we still accepted it but they now clearly didn't want to do the work because we had questioned the tacked on, but never quoted $160 charge after the fact and canceled the Golden Apple plan. In other words, we paid $260 total for nothing and could not get them to do the work until September (4 months from now). We feel like we dodged a bullet since the Golden Apple plan clearly does not include being taken care of with timely quotes, service, or upfront explanations of charges. We will now have to look for another HVAC company who can be trusted to respond and communicate in a clear and timely manner. Happy to pay top dollar for good service and just sorry we have had to continue to search for it. Hoping to add a positive review for a company that we can trust to do the work soon! read more

I had my A/C go out on a Friday at 4:30pm during one of the hottest weeks of the summer. Called the company that put the system in and they couldn't get to me till the following Thursday. So I decided to search other companies, I called a few and they said if they came out today it would be extra cause it would be after hours, they also were scheduling out till the following week. I saw Jacob's add and noticed they were open till 6! I quickly called and got a very nice lady, I explained my situation she was very understanding and said Jacob was in Leavenworth but she would call him right way and would get right back to me with a time he would be able to come by that night! He showed up around 7:30 had the system up and running within the hour. I received my bill, and I was expecting it to be a lot more than it was. I will use Jacob's from now on. read more

These folks really know how to do customer service! It was hot, hot and hotter and Jacob himself came out to work on the air conditioner when it was after hours. He fixed it so it would work until the coils could be replaced. He told me they were under warranty (which I did not know) and were ordered. They were installed and everything was working fine. This company is fair priced and fast to respond. Instead of just saying you need a new furnace/AC he was willing to FIX IT. You won't be sorry if you call them for help! I have recommended them to two friends who have called them with the same results. read more

I can honestly say that Jacob's is the only HVAC company that I would use again and recommend to my friends and family, after getting several bids for a complete system replacement they were the only ones that also would replace the existing cooling lines between heat pump and furnace. The installation was difficult but they did a great job for a very reasonable price. They made follow up calls to make sure all was well. I plan on using Jacob's again for my Mom's heat pump system which is currently on it's last leg. I definitely recommend this business for anyone's HVAC needs. read more

If you are going to drive by someone's house and yell "white trash piece of S#!%", You probably shouldn't do it in a company truck. Not cool. You should be ashamed of yourself. Also, i watched the owner LITERALLY YELL at his little daughter with down syndrome at the bowling alley. Heart breaking. I do not recommend this company. Bad all around. I ran into him at Safeway and questioned why he would yell such outlandish obscenities and all he could do was laugh. He didn't deny it. read more

Have used a few times and recommended to friends and neighbors. Prompt response, fair pricing and complete and comprehensive repair of both our split A/C units and radiant heating system. They were able to repair both after two other companies tried and failed. Incidentally the other two firms were far more expensive, far slower and needless to say unable to repair our issues. Jacob was and has done the same for a few friends and neighbors. read more

Have really appreciated the work done by Jacob's. Good techs who seem much better prepared than many in the valley. Had them repair damage done by another HVAC company. Night and Day different experience. Only suggestion for improvement is to improve scheduling time. There aren't enough good HVAC companies so scheduling has often taken a while. Still, has been worth the wait to have work done right. Recommended! read more

This was a service call to replace filters and service the system. The work was done promptly and professionally. We got an extra filter for a DYI replacement in 6 months. Jacob gave us education about our system and suggested money-saving options. We highly recommend Jacob's HVAC company. We are very pleased with the service. Thank you, Jacob. read more

Highly recommend! Jacob was quick to respond; very professional, friendly, and thorough; and he offered a reasonable heat pump repair option rather than replacing the whole system. He did high quality work and everything is running perfectly. This is our exclusive HVAC service and repair company from now on! read more

Jacob has serviced our systems in our house for three years. It is on old air conditioning and heating system. And he also helped us with the refrigeration system that used to heat our pool. He is very knowledgeable and reliable. I trust his opinions and would recommend him to anyone. read more