They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

They managed to steal parts off my corolla during annual state inspection …read more I put new high end light bulbs into my headlights day before the state inspection (DOT approved) , got the car inspected , next day one of my headlights is suddenly out , so I desided to check my lightbulbs just to find out that someone stole the new bulbs and put some junky ones instead thinking I will not find out . Typical crook dealer just took on a new level! I hope you really like my new headlight bulbs , I can donate you some more if you need another set !

I bought a 2015 dodge charger form this dealership in 2022 , was a great deal car runs awesome and…read morewas very honest with me would do business with them again, thank you for a great deal!!!

I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

Myself, my brother, my best friend Al, all use John's Auto Care center. We are all very happy with…read morethe courteous service and prices at John's. We all highly recommend them for your auto care.

This has to be the best garage in Syracuse .I've been to many shops around the area but this is the…read morebest one. Employees are educated and Articulate. Labor prices where the fairest of any garage I've been too.Was quoted a price and was given that price even though more work went into it then previously thought. Everything explained to me during the whole process. Competent,Cheap,Classy. I will surely be back here for all my vehicles needs.

From the owner: New automotive sales & service center located in Solvay, New York.read more

Top notch mechanic, Kevin has years of experience, been servicing our families vehicles for over 8…read moreyears.

Kevin is like a neighbor that you can rely on. He always is transparent and he doesn't take…read moreadvantage of females that come in like other shops.

My older Saab (I guess they are ALL older now though, right?) needed some work done. The owner and…read moremechanics who work at Import Plus Auto were former employees of Sports Car Centre (Saab dealer) in Syracuse. In fact, the equipment in the shop is from Sports Car Center. These gentlemen know their way around a Saab and can help you take good care of your soon-to-be-vintage baby. Plan to drop your car off and pick it up the next day if you're expecting to have more than an hour of work done. While comfortable, the waiting room is pretty bare bones basic. No matter what the waiting room is like, remember- these guys are Saab technicians- they know what they're doing! They probably worked on your Saab when it was new!

We bought a a Jeep Wrangler from Import Plus Auto Center on Manhiem Auto Auction. We called them…read morebefore purchasing and the told us it was a great running jeep with no rust and no issues. When the Jeep came in we were shocked at the condition. Both front fenders were rusted through , frame rails were rusted , it needed two ball joints , front axle u-joints, brakes and rotors front and back, need exhaust from manifold back, the motor was ticking and the check engine light was one. When we called them to complain the owner called me a liar and said he never told me there was no rust and that I was lieng nothing was wrong with the Jeep. Right after saying there was nothing wrong with it he then said "what did you think you were getting for the price" What I thought I was getting was the truth. He lied and then instead of trying to make it right he proceeded to scream at me and call me a liar. DO NOT BUY FROM THESE PEOPLE , THEY WILL SEND YOU JUNK AND TREAT YOU LIKE TRASH

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

If I could give Mavis 0 stars I would. I took my car in for what I thought was going to be a simple…read morebrake repair. I'm no car wizard, but the noise I was hearing when I braked made me strongly believe there was an issue with the brakes. I had brake work done there a little less than a year ago at the time I initially brought my car in, so I was covered under warranty. I was initially told I needed to replace a connection arm on one of the front wheels and the back needed new struts. I wasn't pleased, but knowing these are essential things, bit the bullet and paid for the roughly $800 repair work. Picked my car up later that day, drove home, and realized my car was still making the same noise I initially brought it in for. The next day, I had to drive on i-90 about 20 miles, and my front end was making such a terrible noise I thought my wheel was going to fall off! I crept back to Liverpool, and immediately went back to Mavis saying something was seriously wrong. They took a look at my car, and a few hours later, called me and told me the connection arm they put in was faulty and would replace it free of charge. Picked up my car, drove home, and guess what! The car was still making the same noise it was making when I initially took it in! I brought it back AGAIN and this time they told me my brake pads were probably just dirty. They cleaned them, and SHOCKER, this didn't solve the problem. At this point, I took my car to Subaru for a second opinion. They put my car up, had a look, and actually took me into the shop with them and showed me that my brake plates were worn and should be replaced or at least grinded down. The noise I was hearing was from the metal backing plate rubbing against the rotor! (EXACTLY what I thought the noise was in the first place!) I asked them if they thought this was normal after one year and they said no, they don't see brakes this worn after a year of normal driving wear and tear, but they order different parts than Mavis. I was PISSED at this point and would have had Subaru do the work, but my brakes were covered under warranty with Mavis. So I called up Mavis, asked to talk to a manager, and explained what was going on and what Subaru told me. The manager was extremely rude telling me she would not honor my warranty because at this point in time, I was past the honor date of the warranty (we're about three weeks in at this point of back and forth), and told me that some times they get faulty parts, etc. etc. I said I was not going to be satisfied until my brake work was done for free or I got a refund because I had just spent $800 there and my car was still making the initial noise I brought it in for and when I first brought it in, the brakes were still under warranty. I was given the number of the district manager. I called the district manager and said I wanted a full refund for the brake work done a year ago because I didn't trust Mavis and was never using their services again. I also told him that I was told by one of the Mavis employees that faulty parts are often ordered and that did not make me feel safe using their services! Of course he wouldn't honor my request, but he did make an appointment for me at another Mavis center to do the brake work for free. Took my car, had the brake work done, got no receipt (as if it never happened) and took my car home. Today, the brakes squeak, and I've been told by car friends that happens with knock-off brakes. Just a constant reminder never to go back to Mavis! If you've read this far, I hope that means you've stuck with me long enough to learn NEVER take your car to Mavis! I don't talk poorly about people, and try to give everyone the benefit of the doubt, but the customer service is terrible, and I'm not sure they truly know what they are doing! You will spend money you don't need to spend and they don't even order good parts! Save your time and money and go elsewhere!

I had a nail stuck in one of my tires and I called around to see if I could get it take care of and…read moreI called the mavis on 404 Oswego rd. to see if I could get it taken care of, they said to bring it in. I was in and out. long story short I would highly recommend here they have great customer service.

(Long story short, great place, good people. 5 stars, 10/10, would recommend)…read more I'm incredibly impressed by the level of service that Jeff and his colleague (Marcello, I believe) provided during my recent visit. My tire had a leak and I initially brought it in to a different local discount tire place, who shall remain nameless. Due to the placement of the nail they wouldn't patch it. They offered to put on a new tire, which I was trying to avoid, so, I went to Firestone to see if they thought it was patchable. Jeff and the crew were a little busy and said it would be about an hour wait. I was hesitant to stick around, but after we talked some more and he asked the right questions, it was determined that it was leaking pretty fast and I should really get it taken care of. The waiting room was clean and comfortable, with a TV, a charging station (with all of charging cords), and free coffee and water. I had some issues with the charging station, but Marcello came over to help get it working for me without pause. While I was waiting I overheard Marcello helping an elderly regular customer and it was heartwarming. She was quite anxious about an issue her car was having but he handled the situation with patience, poise and professionalism. So often the elderly are talked down to, disrespected, or taken advantage of and that definitely wasn't the case here! Jeff, a service manager and the tech for my work, went above and beyond. He quickly noticed an issue with my key fob (it doesnt lock/unlock consistently, and I need to pair my fob to my start button in order to turn it on), and was able to fix it! A daily frustration, completely resolved! He also noticed that my inspection was due and was able to take care of that right then, too. I could have been out over $100 at the discount tire place and only had a new tire to show for it. At Firestone, I got the patch installed, my inspection done, fluids topped, fob fixed for roughly half that. The positive experience was worth the novel. Jeff and Marcello gained a customer. Thank you for coming to my Ted Talk. The End.

I had been to this store before and went back to have the alignment and Car Care Package done. I…read morewas running 15 minutes late and called to make sure that it would not be a problem. I talked to Jeff True, Service Manager, who very courteously assured me that would not be a problem. When I arrived, Mr. True met me. He was as professional in person as on the phone. He was courteous and listened when I told him what services I had scheduled and would he mind explaining the functions. He explained in detail what would be done and about how long it would take. I was extremely impressed that Mr. True spent the time explaining the services in detail and answered all my questions and I never felt rushed. After my interaction with Mr. True in the future, I will schedule services but only if he is there. I do not usually write reviews, but I was so impressed by how service-oriented he was and what an asset he is to Firestone. Paul B. Smith