Alan Byer Volvo has lost a customer for trying to give them an extra $4,000.00, and here is why…read more They refused a VIP Warranty renewal on a nearly mint car! You hear Volvo ads all the time promoting their 'upgradeable to 10 year VIP warranty' but I am here to tell you, it is only talk. Blahblahblah is all I got. My wife bought a loaded 2020 Volvo S60 AWD T6 Inscription, Polestar tuned car, in Jan of 2021. Certified with 3,500 miles off corporate lease, it had a five year VIP warranty. However, the warranty Expired Oct 15, 2024 as that was that was 5 years from the 'in service date;' yet neither Volvo nor the servicing dealer here in town Alan Byer Volvo, ever gave us notice of expiration nor an offer to renew, which we would have willingly done. Thinking about it running out soon, I reached out at the end of Oct. and was originally told OK. A week later I got a revised email saying: 'sorry, two weeks too late' to renew the warranty on her 24,000 mile car with no accidents, incidents or missed service appointments. Volvo corporate in turn referred me Back to Alan Byer. What nonsense. So now any interest we had in a 2025 or 2026 Recharge or XC upgrade has now become a Tesla, Audi or Lexus search. After owning maybe a dozen Volvos over my life, this will be our last. In researching this issue, I discovered Volvo is now owned by the Chinese Geely Holding Group. Shame what their fine name has become.

Five stars for an amazing turnaround in service. I originally visited on January 15th which was a…read moreholiday Monday. The dealership was a bit busy so the experience wasn't top notch. I believe in second chances and gave Alan Byer another opportunity to win my business. After speaking with employees of Alan Byer, my son and I took another drive to Syracuse and test drove a vehicle that would become 'the car'. After driving several, after I got into the one I purchased, I knew it was the SUV for me. The comfort, the smoothness of the vehicle (being someone on the road a lot, this is important), and the safety ratings (of course safety first). The XC60 is amazing. Still figuring out the semantics as my car 'slammed its brakes on' as I was backing into my garage - still figuring out the bells and whistles of the car, but I can work with that. It's a tight squeeze in the garage next to my husband's truck, so nice to know the vehicle is adverse to tight spots. However, it does fit in the garage and just working through the tecchy features of the car. Any way, the vehicle is amazing, Alan Byer was easy to work with. Staff was great from Jackie, Stephen, Deb, etc.

If you are looking for a shop that will be upfront, dependable, honest, and overall good people…read more.. this is your shop. I have struggled with dealerships and chain repair shops not being transparent and trying to take advantage of me. First time meeting the owner and staff I knew they were genuine and care about their work. They took the time to listen and care about my cars needs. To sum it up, great people, quality work, and fair

I had just moved to Auburn and needed brake work done on one of my vehicles; I asked one of the…read moreauto parts stores who they'd recommend. They said to try Xcelerated Auto and I did. And I could not be happier with Joe and Angel's attention to detail with everything from customer service to working on my car! Honest and true, they are my choice for all my auto needs! Don't run, drive to Xcelerated.

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

Dodge/Jeep Service Department:…read more Huge shoutout to Kyle at the service desk! I called about getting in last minute for a battery issue during a holiday weekend and I was back on the road in an hour, with a car wash!

I made an online appointment to see if i could get my broken sun visor replaced. I asked online…read moreif it would be covered under warranty(no response). When i got to appointment i again asked if it would be covered under warranty. Customer service person said she would check but they took car in and charged me $210 to tell me i had a BROKEN SUN VISOR.!!! Then she got back to me to tell me it wasn't covered under warranty. What a ripoff....

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I bought my car Thursday, July 10 and Friday, July 11 my new to me car, started making noise…read more Anxious, I called the dealership because we were leaving for Michigan Saturday, July 12 for two weeks. The dealership got me right in that afternoon. Jason Longley informed me that it was my struts. Said my struts were safe that they need to be changed eventually. I asked Jason if it was safe to drive it to Michigan and be gone for the next two weeks. He said absolutely he would send his mother or even his grandmother in the car to Florida. While I was in Michigan for two weeks it was one thing after another with the car. Every single time we found something new I called the car dealership and let Jason know. Tuesday, August 5th I had an appointment to get my car serviced. We dropped my car off August 4 the night before so they would have it on time. At almost 4:30 PM Jason Longley called to inform me that my car needed to go to Bill Rapp in Syracuse because it was a Subaru problem. He informed me that an appointment was made for September 2. I could come up and get a loaner car and they could take my car to the dealership or I could take my car to the dealership and get a loaner car. We opted to take the car to the dealership the night before and pick up a loaner car the next day. I had this uneasy feeling about the appointment so I called Bill Rapp to verify. I was informed that no appointment was made. I called Longley Bros back the next day to follow up with Jason because he was the one that made the appointment. He confirmed again that the appointment was made. Jason told me that when I take the car to the dealership I needed to make sure they knew about the warranty and anything not covered by the warranty they were supposed to call Jason and he would take care of it. I called Bill Rapp back again just to confirm and I was told no appointment. At this point the very nice lady made me an appointment for September 2. Everything was finally set and an email confirmation was received. We dropped my car off September 1 the night before so it was at Bill Rapp on time. We went September 2 to pick up the loaner car only to find they didn't have one. They informed me I could drive an old car until one of their loaners were available. Tuesday, September 2 Chris from Bill Rapp called to talk to me about what was wrong with my car. He had a whole laundry list of stuff wrong with it. I told him about the warranty. He ran everything through the warranty only one thing was covered leaving multiple items not covered. I told him to call Jason at Longley Bros as he said they would be covering what was left. Wednesday, September 3 I had not heard anything. I called Bill Rapp and Chris let me know that he was not able to get a hold of Jason. I also called Jason and never receive a call back. Thursday, September 4 radio silence. Friday, September 5 I talked to Chris and he said he was able to connect with Jason on Thursday, September 4 told him everything that was wrong and Jason said he would get back to him. I hung up with Chris and called Jason where he acted completely dumb not knowing anything Chris relayed to me. Jason asked me to send him an email with what was wrong with the car and he would talk to the sales manager as it was a used car and see if they will do anything about the issues. Monday, September 8 guess what... Radio silence from Jason Longley at Longley Bros! I finally got in contact with Jason and he said he was playing middle man with the sale manager. We talked to the sales manager Erick where he proceeded to tell me that he "wished we communicated with them because Bill Rapp pulled a fast one on us that the car doesn't have any problems nor needs anything". Erick was adamant they had no communication with Bill Rapp. Longley Bros is covering the heat shield that was rusted off and resting on my exhaust - and the rest was "unwarranted" per Erick the sales manager. We called Chris at Bill Rapp letting him know what was going on. Chris was going to have his conversations with Jason pulled so he could verify the conversation. Wednesday, September 10 Chris called and informed us the car was done and ready to be picked up. Chris also let us know he had the recorded conversation of him and Jason and would gladly allow me to listen / record it (I have a recording of the conversation). In this recording that took place Thursday, September 4 Chris told Jason about the list of problems and Jason acknowledged them and said he would call Chris back shortly. Jason never called back and proceeded to play dumb when I talked to him. My car had brand new tires that Longley put on when I bought the car. The tires have noticeable wear within a month. I have a picture of the car before the alignment proving it needed an alignment. If I could go back I would have never bought this car from Longley Bros! If you are thinking of doing business with them I highly suggest finding a different dealership!!!