Been a patient in this office for over 15 years. My doctor just recently retired. Called today to make an appointment and blood work. Since he retired, now I am considered a new patient who has to wait for an appointment at the end of May. Taking my records and leaving. Kellie B. read more

Let me preface this by saying I like Dr. Hyder alot, however my entire family, parents, siblings, children, spouse, have been patients of Patterson Ave Family Practice for 40+ years, since Dr.Taylor in the old building. In the past few years it has become basically impossible to schedule an appointment, speak to anyone in the office, get a response to an inquiry in a reasonable amount of time, or even get a "sick visit". All they do is push you towards Urgent Care or the ER. How is that looking out for your patients? The last thing anyone wants when they are legitimately sick is to go sit in a waiting room for hours to be seen by someone who may not even be an actual Dr and knows absolutely nothing about you. I hate to say it, my Dad loved Dr Hyder and I have as well but Bon Secours has run the entire practice into the ground. I'm sure its the way of the world now but one would think that a Healthcare system supposedly rooted in religion would care more about their patients than the almighty dollar. If this is any indication of what "universal healthcare" would be, I sincerely hope it never happens. read more

I'm getting really sick and tired of this place. I've been calling to get sick appointments and every single time they want me to take covid test before I come in the office. WTF yall are a doctor's office I'm trying to come see you because I am sick. You can't check to see if I have strep or an ear infection virtually. I love my doctor it's just this process of trying to make an appointment. I also can't stand the other doctors I swear they don't know anything and won't listen to you. Also why is that yall don't offer covid tests? I'm super fed up. Tired of going to patient first because I cant be seen because I have to take a covid test first. read more

Such a horrible experience dealing with this doctor's office billing dept. Very disappointing that I liked the primary care physician I met with, only to be charged $185 for a routine physical and labwork that is supposed to be entirely covered by insurance. I've spent hours on the phone over the past month talking to my insurance company and with customer service, only to be redirected over and over again without any real answers or solutions. The med tech who treated me and several of their front desk staff have also been unfriendly and I would not ever return to this practice, despite liking the actual doctor who treated me (Dr. Masterson) - not to mention I waited 5 months for this visit. read more

I had waited 3 months for my appointment, and it was cancelled days before. The Doctor had recently left the practice. I was offered an appointment 10 months later. read more

Yikes at the 2.5 star rating. PAFP definitely deserves better. I've been going here for yearly physicals for the last few years. I've seen Dr. Masterson, Dr. Shukla, and now Dr. Hyder. Out of all of them, Dr. Hyder is my favorite. I was a little nervous when I had to see the next dr available and not someone I'd seen before after I had an acute issue. Boy, was I surprised. I had nothing to worry about. Dr. Hyder had the best bedside manner of any PCP that I've seen. He had to give me some news that I didn't expect and he was extremely kind and gentle. He answered all of my questions and spent an ample amount of time with me. The issue that I was having actually put me on medical leave. Dr. Hyder and his nurse were great about communicating through the portal to sign my papers. The only annoying thing is that Dr. Hyder only comes in the office on Mondays and Tuesdays, so catching him took some planning. I'm so impressed with him that I will probably just see him for physicals + more moving forward. read more

Care has always been great. Billing practices have become sneaky and horrible. I was billed for something I had no knowledge of and the dr didn't know about but the billing people sure got it in there. Didn't mention it at all. Then they've limped ALL the consent forms into one. READ YOUR CONSENT FORMS. Don't sign anything before you do! Theirs is now a" universal " form that includes their right to put a lien on your property, mediation instead of court, charge you extra charges amongst some of the things. And the best thing? THEY WON'T SEE YOU UNLESS YOU SIGN IT. No thanks. Looking for a new Dr. and I waited months for this appointment. READ YOUR CONSENT FORMS. Bob Secours has taken a dive. If I could give zero stars and a billboard to all people here, I would. read more

I've been a patient here for over 10 years now and the service provided here has declined concerning considerably. For my own health i honestly believe it's time to find another practice Michelle Penn read more

A factory not patient focused. Terrible service. Good luck getting in with your doctor. Theresa, a nurse can be quite condescending.

This review is a tough decision. I went to Patterson Avenue family practice first as a child and saw an excellent family doctor, long retired and now long passed away. I've seen the move from the little building across the street into the modern marvel that is their current office now that they have been purchased by Bon Secours. Through my early years and young adult life I can't think of a single thing that ever went wrong at the doctors office. In 2021, I am currently seeing an excellent doctor and have for quite some time, so I am exceedingly happy with my one on one experience when I am at my appointment. Unfortunately for just as long, I have been a palled and disappointed four out of five times with the lobby staff and the majority of the time with the nurses as well. I honestly could write a book about some of the things I've seen and heard while waiting to be called back to see my doctor. I filled out several surveys praising the medical care and suggesting customer service education and training on professionalism for the front desk, phone, management, and nursing staff though I honestly can't expect anything to prove as this is obviously their front end office culture at this point. The laboratory staff where you get your blood drawn is typically fine though again, over the years I've been treated by people who seem to not enjoy being at work that day and could not wait to be finished with me. I think a three star review is incredibly fair because as happy as I am with my doctor I would easily go anywhere else if the other issues I've experienced so many times at this location were to be non-existent with another medical practice. read more

During this horrible time with the pandemic, Patterson family has been wonderful. I have been a patient there for at least 10 years. I was very stressed out about having to get the coronavirus test ( negative!) and everyone, from the call center, nurses and doctors are so warm and kind. A lady named Passion who answered the phone took 10 minutes to comfort and talk to me when i began crying over the many bad things that have happened to me during the previous months. A nurse named Adelay Johnson did the same. My pcp there, Carolyn Moncure is very good. When she was not there. Dr. Shukla helped me and she was great. It is my hope that Passion and Ms. Johnson get some recognition from the higher ups there for going above and beyond their jobs. They are amazing women and employees. read more

Poorly run and managed. Booked a 11:00 physical (new patient) in person (in the office, not over the phone). Showed up on the correct date/time and found out that the receptionist, Debra, had entered the wrong time (told her at scheduling that 8:30 wouldn't work, she said she changed it to 11:00 but apparently didn't actually change it in the system). On the day of, when mentioning this to Debra, she replied "whatever....i don't care" and walked away. Didn't get any farther with the other receptionist, who could barely communicate in English and couldn't understand enough to re-schedule me for another date. I've been told the doctor is great, but I'll never know because of the rudeness and ineptitude of the reception staff. Canceled and going elsewhere. read more

This place used to be fantastic. Key words: USED TO. I've been a patient here for at least 10 yrs. Dr Barr has been the Dr on my insurance card the entire time. I've seen him only a few times bc I was "thrown off" to the nurse practitioner Tim Talbert. Got lucky bc Tim was absolutely awesome. Very knowledgeable, personable. He left as of June 25th 2021 which in itself was handled poorly. Patients were not informed until after he left and it has been a NIGHTMARE trying to schedule. As a type 1 diabetic and asthmatic, I need continuity of care. i was told I'm considered a new patient. NEW PATIENT. UTTERLY RIDICULOUS. PLUS I can't see Dr Barr despite him getting all my test results from other drs, being the Dr on my card, etc etc bc I've been seeing Talbert. Uh well YOU are the ones who scheduled me with Talbert. I am NOT a new patient. I don't want a doctor or nurse practitioner right out of school. Oh and let's not forget--my insurance company forces me to go to the doctor for a flu shot. I called to schedule a nurse visit and was told they didn't do this anymore. You evidently have to be there for an appt and if they have any left, you'll get it then. So, to summarize, you want me, a type 1 diabetic with asthma, to wait 3 months for a new patient appt bc you want to say I'm a new patient when I'm not and I guess I should pray you have flu vaccines available when I come in. Yeah no thanks. I will make sure this review goes on every social media site I have. One more thing--my husband saw one of the new drs, Dr Jaclson. He was nice but my husband needs more than nice. He is a complex patient due to his medical history and I felt as though the doctor wanted to push him off on specialists. I expect a primary care doctor to, at very least, try a few medications to see if they work, not send us everywhere costing an exorbitant amount of money in copays. Thank you for reading!! read more

It is impossible to get an appointment here. If you're sick, they send you to urgent care. Look elsewhere for an actual PCP.

Can't get their billing correct! Don't respond to billing inquiries from the insurance company or the patient.

I have been there on three distinct occasions with common cardiovascular symptoms and on each occasion they dismissed it as nothing to be concerned about. Each time I ended up going to a specialist. Two of the three events resulted in hospitalization and procedures to remove blockages. The third event which was dismissed as "anxiety" resulted in a significant high blood pressure medication change, administered by a specialist. PAFP had no clue and did nothing constructive. I have been there walking with a cane, and no one ever asked why. After three visits complaining about hip pain, they finally x-rayed it and found a bone disease so advanced that the specialist that actually treated it recommended surgery asap. The only purpose they serve for me now is to provide the asinine referrals my insurance company requires, so i can go see a REAL doctor. read more

You can never get anyone on the phone even if you're trying to schedule an appointment or ask a simple question, all they ever say is a message will be passed a long and then you never hear from them again read more

I have been going to Dr. Lindsay Sherrhard and she is the BEST EVER!! She is caring and really takes interest in her patience. I am thankful to have found Dr. Sherrhard. EXCELLENT Physicians. My training in the health field for over 30 yrs has been extremely helpful of course to realize how great of a DR she is, and continues to be, my whole family goes to her. Forget experiences one may have in the front of the office, which I never had any problems they always have been efficient but there are off days. But focus on how Dr. Sherrhard is able to save your life. She calls back when you have a question, most of the time we communicate by Portal and immediately answered. DR. SHERRHARD IS THE BEST! When you speak to her she listens to do right by her patience. Rethink when you read an unhappy review it is WRONG! Thank you, Dr. Sherrhard read more

On 1 May 2018 I went in for treatment for my right foot. I didn't even get a chance to see anybody. At reception I was told that the doctors were busy and was recommended to go to Urgent Care. I had already been to Patterson Ave Family Practice and was trying to build a relationship there but evidently if you need treatment that's not by appointment don't bother. So your best choice is to find a practice that does want to see you with or without an appointment. I went to Patient First for treatment of my foot because I was not going to take any recommendation from Patterson Ave Family Practice. Ill never go back. read more

My wife and I have using this practice for our yearly physicals and haven't really had any problems. It turns out that's only because we've been healthy. My wife went in because she hurt her back. She made a treatment plan that included calling back in 3-4 days if she was still in pain and they would call in a steroid to try and help. 4 days later, she calls in the morning to get the steroid and is told a message will be passed to the doctor. Lunch times rolls around and still no prescription so she calls again. Again she's told a message will be passed on. 4pm comes and still no prescription so she calls again and is told her doctor went home for the day. My wife asked if there was another doctor there that could call in the prescription and she was transferred to a nurse who said that they would not be calling it in today and that she should just go to an Urgent Care. If you are looking for a new doctor do yourself a favor and go literally anywhere else... like an Urgent Care. read more

I've never been so mistreated the way I was today. I came in for a simple sinus infection. It all started the moment the nurse said my first name in the room and she called me by a different name and I corrected her and she still was calling me by a different name. The nurse in the room started checking my vitals which she couldn't even do. She left the thing around my arm that you use to check your blood pressure with and I had to remind her to check it. She asked me what was the reason I was coming in for today. I told her my symptoms and she wasn't even listening. I told her that when I was in there 2 months ago and I had a physical and no one called me with my blood work results and if she was able to just print out my results and I'll have someone else read it for me. That seemed to be an inconvenience for her to do that for me. Next, I had Dr. Cathy Jones as my doctor for today's visit. The way she introduced herself to me was saying to me "this room smells like cigarettes and I can't work with that smell in this room". I was so offended with that comment and told her I live in a house with smokers, and yes I do smoke but I haven't in several days with being sick. Regardless I was very offended with a comment like that. I told her what was going on and when the symptoms began and to be honest I don't think she was even listening because she just sat down when she came in and was just going through my chart after I told her that I do have reoccurring sinus infections. We spent 10 minutes in the room in silence while she was going through medications I'm on now and what I was on in the past and was asking why I take this or that when obviously she's the doctor you would think she'd know why I'm on this or that. She told me she didn't even want to write me a prescription because I need to go to an ENT. She didn't check my throat, my nose, my ears, or even listen to my heart and chest. I was stunned by the lack of bedside manners this doctor had and how she's able to work at that practice. I will never go there again and requested​ a full copy of my medical records and it's ashame I have to take everything and move to another practice when I've been a patient there for over 10 years and now look for another doctor and build a relationship with them. No one there ever returns my calls and seems like they don't take messages when I do call asking to talk to my primary doctor which they can't even figure out who my primary is because they keep selecting random doctors I've seen if I've had to come in for a sick visit. I have had schedules made before in the past and I took a day off one time just to show up and be told a schedule was never made and no records​ of me calling. I've asked to speak to the office manager a few times before and I've never had her return my calls. Horrible practice. My advice is to find a more of a private practice with doctors who will listen and help you. read more